Atlantic Chrysler Jeep Dodge Ram

Dealer has contacted both the customer and the vendor about having the bluetooth installed at customer's homeArrangements have been made to have the bluetooth installed as promisedCustomer is happyNo further action required

Customer was unhappy with the length of time the factory took to fulfill their order This unfortunately it was out of the hands of the dealership Customer is currently driving the vehicle and is happy with the dealership

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dealer has refunded the $as requested and has notified the customer that refund has been processed

Dealer has contacted both the customer and the vendor about having the bluetooth installed at customer's home. Arrangements have been made to have the bluetooth installed as promised. Customer is happy. No further action required

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
The dealer's response is not completely accurate. We are upset with the length of time it took to get our truck, however, it isn't because of the manufacturer. We are upset because the dealership sold us the truck on November **, 2014 and didn't order the vehicle untill January **, 2015. We received our truck on March *, 2015 approximately six weeks after it was ordered as they originally stated. The dealership worked with us to resolve the issue and we are happy with our new truck.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer was unhappy with the length of time the factory took to fulfill their order.  This unfortunately it was out of the hands of the dealership.  Customer is currently driving the vehicle and is happy with the dealership.

Review: I was quoted $79.95 on the phone for a new key FOB for my 09 Chrysler Town and Country. The total bill for my new key FOB was $270.37.Desired Settlement: I'd like to return the new key FOB for a full refund.

Business

Response:

Customer was refunded the full amount upon original request prior to Revdex.com complaint. Dealer contacted customer again after complaint was filled and confirmed the refund request was being processed as both parties had already discussed. Customer is completely satisfied with resolution. No further action is required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Since 2007 I have had my car checked out at the dealership for transmission problems. I paid for an extended warranty, that cost me a lot of money, yet every time I had my car checked out for the transmission it was nothing serious. Finally in Jan. 2012, after begging and pleading(and stressing about being stuck with a vehicle with a faulty transmission), the dealer agreed to put a "new" transmission in my vehicle. It is now 18 months later, I ONLY PUT 6,000 MILES ON THE VEHICLE, and I am being told I need a new transmission. Nobody, between the dealer or Chrysler wants to acknowledge responsibility. Everyone says this is not normal but they don't want to help me. When I asked "[redacted] at the dealership how many people he knew that had put two transmissions in their vehicle in 6,000 miles, he responded, every so eloquently, "well now I know you". After that comment I asked [redacted] if I could speak to someone higher up that could help me, he refused to transfer me to anyone else and said "he was the only person that could help me)". We all know that is not the case.

The problem I am dealing with is, my transmission was covered under warranty the first time at around 76,500. Now that I am at 82,100 (2,000 miles over warranty) they see no fault on their part. When I brought up the point to [redacted], another un-helpful individual at the dealer, "what if I pay for another transmission and it goes in another 6,000 miles?" I was informed that when you pay out of pocket for a transmission you get a 3 year/100,000 mile warranty, but under my warranty I only had 12 month/12,000 mile warranty. sounds like they don't put the same quality of work into their "warranty work" as their cash paying work. After a bunch of arguing back and forth and them not getting back to me for days at a time and them telling me to call Chrysler and fight, meanwhile Chrysler kept telling me they needed to speak to the dealer, I was basically told pay for the work or pick up my vehicle. now mind you this is serious work needed to be done, last time they did it I was without a vehicle for almost 3 weeks! Besides the fact, when [redacted], [redacted] and I, were driving my vehicle inititially tying to figure out the problem, he assured me that it probably wasn't the transmission, but if it was "it would definitely be covered"....... After all was said and done I got a call from [redacted], asking about how my recent service went and blah blah blah. I initially missed the call, when I called back to speak to her and address my concerns, not even 10 minutes later, I was told "[redacted]" was just an automated service that calls everyone out of "courtesy", and that if I had a complaint I could speak to "[redacted] " in service. No thank you!!!!Desired Settlement: I would just like somebody to take responsibility for this. There is no reason that I could cause a transmission to break in 6,000 miles, especially after I've complained about the same problem since 2007. And although everyone wants to acknowledge this, nobody wants to take responsibility

Business

Response:

Customer bought her vehicle from Herbee Dodge in 2007. As of April 2012, Herbee Dodge since closed and Atlantic Chrysler Jeep Dodge Ram purchased the physical plant and current inventory. We tried assisting the customer even though we were not the originally seller and also contacted Chryslerto try to futher assist her. However Chrysler is not assisting in any way. We offered the customer a 15-20% discount from our dealership for the required work and the customer refused. There is nothing else we can do since we never sold her the vehicle and the manufacturer is not going to do anything for this situation.

The employees at this dealership have no sense of customer service. The service department is unorganized at best. I was personally offended by the service rep and when I asked for a manager I was mocked and told that none were available. The new car that I purchased here has had a list of problems and the service department is quick to blame me instead of addressing the problems with the car. I do not recommend that any one purchase or lease a car here.

Review: I first purchased a brand new 2015 Jeep Cherokee in October 2014. Within 9000 miles, the transmission went through two recall updates an had to be replaced. Also an axle and motor mount also had to be replaced. Within the first 13000 miles, I was told the vehicle needed a new fuel tank. This vehicle was clearly a lemon as it was brought back to the dealer at least four different occassions within the first six months of purchase. I then spoke to a sales rep about a trade in where all I wanted was the amount owed on the vehicle given to me for this lemon ($22300) and I would then start over and buy a 2015 jeep Grand Cherokee. I was told they can only give me $21500 to which I actually agreed. I then proceed to buy a 2015 Jeep Grand Cherokee at sticker price (over $37000). The vehicle was supposed to be detailed and ready to drive home within the first hour after purchase. After approximtely four hours of waiting, the vehicle was finally brought to the dealership but was parked in a manner to hide the rear passenger side of the vehicle. I proceeded to complete the purchase and then proceeded to get in this "new vehicle" move it to a position where I can fully inspect the condition of the vehicle when I noticed the vehicle had damage to the rear passenger side door and fender. I immediately returned the vehicle and was told that I had to bring the vehicle back a week later to fix. I did what I was told and when I went to pick up the vehicle again the same damage was not fixed so I had to return it a second time. It has been approximately ten days since i've purchased this second vehicle from this dealership and i've been back there twice and still don't have the vehicle I purchased. I feel this dealership only cares only to push vehicles onto unsuspecting consumers no matter how poor the condition of the vehicle and leave it up to the consumer to either take it the way it is and deal with it on their own or have the consumer practically fight with this dealership to have the matter resolved. I've been taken advantage of twice by this same dealership in the past seven months as i've purchased two brand new vehicles from them and have had issues with their poor product on both occasions. Some relief in this matter would be greatly appreciated.Desired Settlement: This dealership should either reduce the actual cost of the product they sold to me as I purchased a brand new vehicle, and was given vehicle that was involved in a motor vehicle collision or I should be given numerous accessories for free for all the trouble I'v been through with this business.

Business

Response:

We have the customers car at the dealership for repair and gave him a free remote start for his inconvenience. Thank you [redacted]

Review: Hazard button was changed 14 months ago. The button has never been used. Touched once and it malfunctioned.Desired Settlement: The dealership is not standing by the product and I would like a refund do I can take my business elsewhere.

Business

Response:

Item that is not working is outside of warranty. Manufacture refuses to assist in replacement. Dealer will absorb all costs to replace broken item on 6.**.2014 as an act of good faith.

Review: I leased a new 2015 Jeep Wrangler from this location and was told multiple times by the salesperson, [redacted], that Hands-free Bluetooth was part of the option package. After signing all papers, and trading in previous car, it was discovered that the vehicle was NOT equiped with the aforementioned Bluetooth option. Embarrased, the salesperson conferred with his sales manager, [redacted], and returned with an offer to install the missing Bluetooth option, only if I would pay for half the cost. Outraged of course I responded that Atlantic should install the part free of charge. The salesperson resoponded "we will take care of it". After several conversations with [redacted] (sales manager) it was agreed that Atlantic Jeep would send a team to my home to install the part free of charge, One month later I am still waiting for satisfaction. My phone calls and text messages are now being completely ignored. I have tried to contact [redacted] ([redacted]), [redacted] ([redacted]), [redacted] ([redacted]), and [redacted] ([redacted]). None of the aforementioned employees have returned my calls.Desired Settlement: Install the Hands-free Bluetooth option as promised.

Business

Response:

Dealer has contacted both the customer and the vendor about having the bluetooth installed at customer's home. Arrangements have been made to have the bluetooth installed as promised. Customer is happy. No further action required

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a chrysler 200 on april *, 2014. the drivers side view mirror was damaged. While trying to repair the mirror, they damaged the mirror completely and had to reorder the mirror. During that time in the repair shop they scratched the rear quarter panel through the drivers side rim. I was told to bring the car back (for the third time in a month)because the parts they ordered were in. They continue to tell me my car will be ready tomorrow because they are waiting on parts. customer service has not made any attempt to contact me. I would like my car returned to me by tomorrow. Their customer service cares less than their service department about satisfying their customers.

I also had issues with the finance dept. that I have taken care of on my own. they wanted to charge me an additonal $500.00 to make a change that was their error in the first place.Desired Settlement: I realize I am the victim here. There is nothing that can be done for me but can you please get them to stop holding my car hostage. I would like my complaint documented to warn other potential customers not to buy at that dealership. Also, to prevent any mechanical problems that may occur during this repair.

Basically document buyer beware.

Business

Response:

Customers car had body damage which needed to be fixed by our off site body shop. Dealer was waiting on body work to be finished for customer to get car returned. Once the work was completed, customer was able to pick car up at dealer. Dealer apologized for any miscommunication and the length of time it took for the car to be fixed.

Review: An unreasonable or excessive delay in completing a repair; the services provided resulted in additional damage; inappropriate behavior by customer service personnel and charged for services not completed on vehicle. Vehicle was picked up and unsafe to be driven, brought back to repair and received no phone call for over one week-I had to call and was spoken to a rude manner.

Charged for oil change-oil was not changed

Coolant-no coolant or flush of system was completed when engine was replaced

Rust on brake pads due to excessive amount of time in shop, given back unsafe to drive and told I would have to

pay for this to be fixed.

I have paid over $6,000 dollars for repair-included in that is over $2,000 in labor fees- as well as over $3,000 in car rental feesDesired Settlement: I would like a detailed bill of all charges and what exactly my warranty covered-this was not included on bill. Also, warranty should have covered cost of service; including labor. Vehicle is still in service department and I was told nothing was wrong with it. Vehicle is unsafe, as I almost was in an accident picking up because I could not stop due to rust on brake pads because vehicle was in shop for over 2 months and not properly stored. Furthermore, vehicle was returned with grease, dirt and completely disgusting inside. I feel unsafe and do not trust this company to complete the necessary repairs that should have been originally done. Desired outcome would be to have vehicle towed to another repair shop and refund issued for charges not completed as well as labor; costs due to repairs not completed and for inconvenience of time, rental charges and treated rudely.

Business

Response:

Our service department and customer have worked out all concerns noted. She currently has vehicle. customer left happy. no further action required

Review: I purchased a brand new 2012 jeep wrangler sahara last year, I paid for extended warranty bumper to bumper coverage.

when I purchase the vehicle it had a lift kid on in the showroom that's why I bought it.

a year later the car started to make noises from the suspension and the shocks.

I took the car back to were I bought it from, and they said the the kit was installed with aftermarket parts and that the company that installed the kit did not wanted to replace the parts neither did chrysler.

after a long discussion they agreed to replace the bushings on the shocks but that did not helped, I took the car back a week later and they said that they fixed but the car was worst.

I took the car back a week after again and spoke to my service advisor who said the same thing again that the aftermarket place did not wanted to pay for the replacement of the shocks, chrysler keep my car for 2 weeks and did not fixed the problem and gave me the same excuse again and again.

I don;t think is fair that this company keeps on giving me the run around when I purchased the car with the kit from that same showroom brand newDesired Settlement: I want my car fix, and refund me for the lost time from work!!!

I've lost 4 days work going back and forth, and they have done nothing to fix my problem,

Business

Response:

Customer brought car back in to service. They were able to idenitfy and resolve the problem. Customer picked up the vehicle and left the dealership satisfied.

Review: My wife and I purchased a brand new 2015 Dodge Durango on 11/**/14. We provided a $1,000 down payment at that time. We were told it takes 6 to 8 weeks to build. As of today 2/**/2015, we still do not have our vehicle. My wife and I had to follow up several times with the dealer who was unable to provide answers about why it was taking so long to get our truck. I proceeded to call corporate customer service in the beginning of February who had confirmed a ship date of February *, 2015. As mentioned, we still do not have the vehicle nearly one month after it's delivery date. We have been working with the [redacted] (###-###-####). In the beginning Alex was saying all the right things to keep us at bay but hasn't produced any results. Today I was on the phone with him trying to find out when the vehicle will be arriving. He only response I received was that they can do one of two things, cancel the order or call us when it arrives and he hung up on me. This horrific display of customer service leaves me no option but to escalate this to a formal complaint. We are thoroughly upset with our buying experience with this company, the length of time it has taken to still not have our vehicle and of course being hung up on when on the phone. I should mention we bought this truck before the winter so we would have a vehicle for inclement weather and our family has been inconvenienced as a result of it not arriving.Desired Settlement: We would like some compensation for our inconvenience and of course he vehicle we ordered last year.

Business

Response:

Customer was unhappy with the length of time the factory took to fulfill their order. This unfortunately it was out of the hands of the dealership. Customer is currently driving the vehicle and is happy with the dealership.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The dealer's response is not completely accurate. We are upset with the length of time it took to get our truck, however, it isn't because of the manufacturer. We are upset because the dealership sold us the truck on November **, 2014 and didn't order the vehicle untill January **, 2015. We received our truck on March *, 2015 approximately six weeks after it was ordered as they originally stated. The dealership worked with us to resolve the issue and we are happy with our new truck.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: At the time of purchase of our Ram truck additional charges were added that were above and beyond our negotiated price; $1500 for tire and rims and 1000 for vehicle transport. They lied and changed the price at the last minute we failed to see this until after we signed the bill of sale. Calls to the dealership have not been returned as of this writing contacted sales [redacted] and sales [redacted].Desired Settlement: $2500.00 Refund - Credit Card

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I feel that this company miss lead the customer with the words that they used.

they are fast talk to try to confuse the customer.

example; I was told on a lease trade in that I had, that they would be cover everything except the miles and that was our agreement and that wasn't true I received a bill from [redacted] for the promise that they did not keep and now I have to pay an additional 1300.00.

So what dose everything means ?