Atlantic Engineering & Survey Consultants

Our client [redacted] *** closed [redacted] account in our office prior to us receiving this complaint. If [redacted] *** has any questions about the account he may contact our client at [redacted] . This communication is from a debt collector.

On September 25, we spoke to Mrs [redacted] and she stated she had already paid this and she did not have any proof, but she was going to look for proof and to follow up with her in a week On September 28, Mrs [redacted] called back and stated that she found a letter from the other collection agency and she was going to send it in with a copy of the cashed check At this time the account was placed into a status to check with our client, CP Medical, for a payment On September 29, we received an email from Mrs [redacted] with two attachments One attachment was a screen of Paramount Recovery Systems webpage showing her account information in our office The second was a letter from a different collection agency dated August The letter sent to us does have the same name of the provider we are collecting for and the same balance, but the original account number listed is different than the account number in our office The letter has an original account number of [redacted] and the original account number Paramount Recovery Systems is collecting on is [redacted] The letter sent to us also had a hand written confirmation number written in blue ink In black ink it states paid Aug 14, and has a balance written next to it for This balance doesn’t match the balance in our office We submitted the letter to our client, CP Medical, for them to verify if payment was received even though the original account number was different On October 2, the client, CP Medical, responded no payment was received on the account in our office and they would need proof of payment We tried to contact Mrs [redacted] several times to inform her that the client, CP Medical, stated they would need proof of payment On October 21, we were able to speak to Mrs [redacted] and informed her that our client, CP Medical, was requesting her to send more information on the account and would need proof of payment Mrs [redacted] stated that is all the information she had and that was proof of her payment After receiving Mrs [redacted] Revdex.com complaint we went back to our client CP Medical and asked for them again to verify if they had received a payment and resent them the document Mrs [redacted] had sent The client responded back that they have not received payment for this account and that they would need proof of payment.We never received a copy of the cashed check or any other proof of payment Please find attached the documents we did receive from Mrs [redacted] .This communication is from a debt collector

Paramount Recovery Systems doesn’t collect on payday loans We do have three accounts in our office for Ms [redacted] from our client [redacted] Paramount Recovery Systems received these accounts in our office on June 27, We have tried to contact Ms [redacted] on the phone number provided in the complaint, but have only received no answers Paramount Recovery Systems has not spoken or called any of Ms [redacted] ’s relatives or ex-spouses relatives concerning her accounts Paramount Recovery Systems has placed Ms [redacted] ’s accounts in a cease and desist status If Ms [redacted] has any questions she can contact us at ###-###-#### This communication is from a debt collector

Paramount Recovery Systems is a third party collection agency that collects directly for our clients Paramount Recovery Systems already sent [redacted] validation documents provided by our clients on May 18, The documents show that [redacted] signed that if the accounts were not paid they would be sent to a third party collection agency Paramount Recovery Systems has no obligation to continue to respond to frivolous dispute letters We have already provided her the documents required by lawThis communication is from a debt collector

Complaint: [redacted] I am rejecting this response because:I sent these money launderers a police report showing that this collection is a result of fraudThey are trying to extortion Regards, *** [redacted]

Paramount Recovery Systems has two accounts in our office for [redacted] The accounts are from August 10, and December 25, Paramount Recovery Systems was not assigned the accounts in our office until February 6, Ms [redacted] contacted our office twice on August 14, After receiving this complaint we pulled and listened to the calls On this first call with Ms [redacted] called and stated that we are falsely reporting these accounts because of the date The Representative stated that is the date that we received the accounts in our office that the accounts were purchased by our client [redacted] and another collection agency had the account before it was placed in our office Ms [redacted] kept stating no and said she was recording the call and then disconnected the callAbout minutes later Ms [redacted] called back in and requested the itemized bill The representative went over the address and Ms [redacted] stated no the address was incorrect and asked if we would email the itemized statements Representative informed the consumer that we can’t email the itemized statement and Ms [redacted] ’s updated her address The representative informed Ms [redacted] that we would mail the itemize statements to her updated address in a plain white envelope and that we can’t put our name on the outside due to privacy laws Ms [redacted] asked for the date of service and the representative gave her the correct dates of service Ms [redacted] stated thank you and disconnected the call At no time on either call was Ms [redacted] denied the itemized statement nor told to contact [redacted] in Houston Texas Also Ms [redacted] was not told the dates of service were from When a collection agency credit reports they must provide the assign date and the date of service The representative did put the account in the status to request the validation documents from our client and once we receive the documents we will send them to Ms [redacted] Once Ms [redacted] receives her itemized statement she can contact [redacted] at ###-###-#### for any further questions This communication is from a debt collector

Paramount Recovery Systems received Ms [redacted] ’s account in our office on April 30, from our client, CP Medical, LLC Garland Emergency Associates LLC Paramount Recovery Systems tried to contact Ms [redacted] on May 04, 2016, June 27, 2016, July 25, 2016, August 01, and August 10, and received no answers The only time Ms [redacted] called our office was on August 10, at 4:PM Per the recording Ms [redacted] hung up during our greeting and did not get transferred to a collectorParamount Recovery Systems has placed Ms [redacted] ’s account in a cease and desist status If Ms [redacted] has any questions she can contact Brenda at 1-866-250-ext*** This communication is from a debt collector

Paramount Recovery Systems is licensed and bonded in the state of TennesseeOur license number is and our bond number is [redacted] Paramount Recovery Systems also sent Ms [redacted] her validation documents on September 16, by certified mail cert number Per the USPS.com the documents were delivered on September 20, at 11:am Paramount Recovery Systems has requested the validation documents again from our client and will be sending them by regular mail This communication is from a debt collector

After receiving this complaint we pulled the call Our representative did not follow proper procedures and policies We have met with this representative and retrained on the proper steps on verification with consumer After meeting with the representative we retrained our floor to make sure that this issue doesn’t happen again Please contact [redacted] at ###-###-####, so we can handle the account appropriately This communication is from a debt collector

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Paramount Recovery Systems has not received the attached dispute letter as of today, August 22, The address on the letter is incorrect, The address for our [redacted] *** Also note our company name is Paramount Recovery Systems not Paramount Recovery Services which is a different company As stated in our last response we have already ordered the required validation documents to be sent to Ms [redacted] and once this is received we will send the validation documents to her address Paramount Recovery Systems also has a Business Agreement with our client therefore no HIPPA laws have been broken This communication is from a debt collector

Paramount Recovery Systems has sent [redacted] his deletion letter today by email Our office closed early on Friday and did not reopen until 8am Central time today, March 29, 2018, due to the holiday This communication is from a debt collector

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the resolution to remove the accounts from my credit while, CP Medical, investigates the account, is satisfactory to me Regards, [redacted]

On March 29, our local area had bad weather that knocked out the phone lines in our area Paramount Recovery Systems phones were down off on until April 3, due to weather issues The ticked number provided to us by our phone company is Our phone number ###-###-#### is a good working phone number We have marked Ms [redacted] ’s account as a disputed status in our office Paramount Recovery Systems has informed our client, [redacted] ***, of Ms [redacted] ’s dispute and are currently investigating Ms [redacted] ’s account Once our investigation is complete we will send our finding’s to Ms [redacted] at the address provided in this complaint If Ms [redacted] has any questions she can contact [redacted] at ###-###-#### This communication is from a debt collector

Paramount Recovery Systems has informed our client, [redacted] , of your mishap with [redacted] concerning your account We have closed the account in our office and have requested through E-Oscar to have our trade line removed from Mr [redacted] ’s credit report Please find attached deletion letter This communication is from a debt collector

As a third party collection agency Paramount Recovery Systems is not able to just arbitrarily remove and item from a consumers credit We did contact our client, [redacted] , and informed them of Mr [redacted] ’s hardship Our client, [redacted] , did authorize Paramount Recovery Systems to remove the account from Mr [redacted] ’s credit The request was made today December 1, through [redacted] Please see deletion letter attached.This communication is from a debt collector