Atlantic Nissan Superstore

WE ARE VERY SORRY FOR THE CONFUSION AND WILL MAIL A CHECK FOR TO THE CUSTOMER ON FRIDAY APRIL *** [redacted] **

we are very sorry for the confusion resulting in [redacted] s purchase we do not see any signed documents that we agreed to pay overmilage on his previous lease but as goodwill we will refund [redacted] the he has requestedwe will mail the check directly to his home on feb **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] : In consideration of your last correspondence, I would like to negotiate a finality to this issue I feel the events of the day I spent at Nissan negotiating the lease of the Rogue were a meeting of the minds Obviously, we do not agree on this But to bring this whole matter to an end, I would like to propose you considering paying $2,500, and I would pay the balance This entire issue would then be over for the both of us Knowing the time it would detract from both of our valuable time to pursue this further, I think this is a fair conclusion Thank you and I look forward to your response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

On October *, 2016, the same date as this complaint, the Consumer started to correspond with Odane, Atlantic Nissan Finance ManagerThe Consumer has an appointment today at 6pm to review the Service Contract No [redacted] It should be noted that the Service Contract is an Extended Warranty of years or 100,MilesAccording to our records, the vehicle had 59,miles as of 7/*/If the consumer cancels this warranty the return amount will be pro-rated accordingly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In response to *** ** ***, it is obvious that he did not read my complaint too carefully It seems to be just the same as the lack of communication, confusion and detail during the hours that my wife and I were there that day First, the balance due is not what *** *** assumes It is $3, This would make his offer of $1,250, way below the offer of one half When I was in the showroom on that day with the ad that said they would pay my last payments, no over mileage charge and no wear and tear, I stated at that time that I had no more payments due on the car, but that I was 17,over mileage My payment for the Fusion was $425, which means that they were willing to pay at the very least, $1, I also mentioned this fact to *** when we went outside to inspect my car I again told him that I had 56,miles on the car but my allowance was 39,and his said ok Then once again, inside with the *** ***, ***, my wife and ***, I described the over mileage *** came with an offer of $3,down and a payment of $per month I totally refused and told him he was making up for the over mileage and stood up to leave He kept coming back with counter offers and I refused until he finally asked me what it would take to put me in a car I told him about my wife's *** payment of $and no money down and no fees From that point I negotiated down, they both were well aware of the over mileage and the condition of the car To my understanding, this is a "implied contract" since I gave them every detail during the hours I was in the showroom Per my original complaint, there was misrepresentation on the part of Atlantic Nissan, not myself, nor my wife I sincerely hope that this gets resolved, because all I would like is what was represented to us I do not want to take this further
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In following with a review of our files, we have found that it is not in the best interest for *** *** to cancel her Service ContractAccording to the Service Contract, if *** *** keeps the Service Contract for the full-term, and does not use any of the services than she is due a FULL REFUNDIf she cancels the Service Contract prior to the full-term she is due nothingWe apologize for the previous miscommunication in regards to the cancellation of the Service ContractAgain we strongly advise against cancelling this Service Contract, however if the customer feels as if she needs to cancel this Service Contract she is due no refund in following with the Contract Terms

Being that [redacted] is a V.I.P. customer and has purchased many cars from us in the past we would like to make her happy and issue her the settlement check of $1,332.  Please confirm that she will be completley satisfied and we will draw up a general release letter.  She can reach...

out to me any time @ [redacted] or ###-###-####.   Thank you.

On October *, 2016, the same date as this complaint, the Consumer started to correspond with Odane, Atlantic Nissan Finance Manager. The Consumer has an appointment today at 6pm to review the Service Contract No [redacted] It should be noted that the Service Contract is an Extended Warranty of 7...

years or 100,000 Miles. According to our records, the vehicle had 59,615 miles as of 7/*/16. If the consumer cancels this warranty the return amount will be pro-rated accordingly.

WE  ARE VERY SORRY FOR THE CONFUSION AND WILL MAIL A CHECK FOR 200.00 TO THE CUSTOMER ON FRIDAY APRIL [redacted].  [redacted]

we are very sorry for the confusion resulting in [redacted]s purchase.  we do not see any signed documents  that we agreed to pay overmilage on his previous lease but as goodwill we will refund  [redacted]  the 1587.00 he has requested. we will mail the check directly to his...

home on feb **.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke to Rohan Williams on Saturday he said once the warrantee expired that there was nothing that can be done after I explained to him what Consumers Affairs said he asked me to email him the warrantee letter.  he then responded by email stating that he needed to see the warrantee contract which was never given to me. Its a different story after another I just want my refund.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] spoke to our attorney, [redacted] today. 3-**-2015.  [redacted] and [redacted] agreed that we will give [redacted] a check for 2600.00 as goodwill. [redacted] will prepare a release and send to [redacted] to sign and return. when we receive [redacted]'s release we will send him the check for 2600.00thank you [redacted] of atlantic nissan [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We will be refunding the customer for their overpayment of $135.73

PER [redacted], THE GENERAL [redacted] THERE IS NO MENTION OF ANY AGREEMNET TO PAY OVER MILAGE ON ANY SIGNED DOCUMENT. NORMALLY, THIS WOULD BE DISCLOSED ON THE BUYERS ORDER AND SIGNED BY THE CUSTOMER AND THE SALESPERSON.  IN AN EFFORT OF GOODWILL, WE OFFERED TO SPLIT THE AMOUNT WITH THE...

CUSTOMER AND GIVE THEM $1250.00.  THE CUSTOMER REFUSED.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.Sincerely, [redacted]
I hope to receive the check within 3 business days or I will follow up again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 [redacted]:  In consideration of your last correspondence, I would like to negotiate a finality to this issue.  I feel the events of the day I spent at Nissan negotiating the lease of the Rogue were a meeting of the minds.   Obviously, we do not agree on this.  But to bring this whole matter to an end, I would like to propose you considering paying $2,500, and I would pay the balance.  This entire issue would then be over for the both of us.  Knowing the time it would detract from both of our valuable time to pursue this further, I think this is a fair conclusion.  Thank you and I look forward to your response. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

After reviewing [redacted] complaint and file, we do not feel that the dealership has done anything wrong. We have discovered that the customer did not have the Title of the Vehicle at the time of the appraisal. If [redacted] had the Title to the vehicle there would be no waiting time for...

the pay-off of the financed amount or the amount due to the customer. The Customer was fully aware that they did not have a title to the vehicle. The Customer is also fully aware that the amount which they will be receiving will be less the pay-off amount of their car loan. Atlantic Nissan cannot legally complete transactions of this nature without vehicle Titles. After Atlantic Nissan receives the Title to this vehicle and completes the pay-off of the financing, then the customer will receive the amounts due. It should be noted that in the complaint, the customer indicated that vehicle model was an “Altima,” however our records indicate the vehicle model is a “Rogue.”

Review: I purchased a Rogue from the dealership and at that time I was pleased with the service. I recommended to my sister that she purchase her Altima from them. At the time of purchase I was given a paper with a promise of a $200 referral fee. She purchased the car back in October and I still have not received my check. I made numerous visits to the dealer filled out a form and still no check. Went back to the dealer and asked to speak to the Manager Kyle. Kyle promised to resolve the issue. Waited a week and called back only to be told that Kyle knows about the issue. He has yet to call me back and now he is ignoring my calls totally. I am now going to take this over Kyle's head until I get a check for $200. I will be sure to not recommed this dealer to anyone interested in purchasing a carDesired Settlement: I would like the dealer to keep their promise and mail me a $200 check.

Business

Response:

We are very sorry for the over sight by Kyle and a check is being sent today sorry for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

I hope to receive the check within 3 business days or I will follow up again.