Atlantic Nissan Superstore

Review: WELL I WHEN TO PURCHASED THIS VEHICLE 2012 NISSAN ALTIMA THEY STATED TO ME THE PRICE FOR THE VEHICLE WAS $17,000 I WHEN BACK AND FORTH WITH THEM T0 GET THE VEHICLE AT A LOWER PRICE AND WE ENDED AGREEING ON A PRICE FOR $16,500 SO THEY ACTUALLY AGREE TO SELL THE VEHICLE FOR $16,500 WHICH IS $500 LESS THAN THE REAL ACTUAL PRICE THE VEHICLE WAS WORTH BUT MY DOCUMENTATIONS SAID SELL PRICE OF $21,641.60. ANOTHER PROBLEM IS THAT I HAVE SIGN ALL DOCUMENTS AND THEY DID NOT PROVIDED A RETAIL INSTALLEMENT CONTRACT TO ME, I WHEN BACK TO THEM TO GE IT BECAUSE IT WAS MISSING ON MY PAPER WORK AND THEY GAVE ME A BILL OF SALE SHOWING I HAD BOUGHT THE VEHICLE FOR $16,999 PLUS THE REST OF THE FEES THEY HAD CAHRGED ME ON THE DEAL WHICH IS FINE BUT I STARTED COMPARING ALL THE PRICES ON THE REST OF THE PAPER WORK WHEN I REALIZED THAT ALL PAPERS PROVIDED TO ME HAD DIFFERENTS AMOUNT OF MONEY. ALSO I GAVE A DOWN PAYMET OF $2500 PLUS A TRADE IN OF A 2006 NISSAN ALTIMA FOR $3500 WHICH MAKES A TOTAL OF $6000 DOLLARS DOWN PAYMENT AND I DONT UNDERSTAND WHY I'M FINACING A TOTAL OF $18752.60 I FEEL THEY STEAL MY DOWN PAYMENT BY SELLING THE VEHICLE TO ME FOR $21641.60 I REALLY NEED HELP ON THIS MATTER AS SOON AS POSIBLE WHAT THEY DID TO ME IS UNFAIR THANK YOU VERY MUCH.Desired Settlement: REFUND

Business

Response:

As per [redacted] of Atlantic Nissan, the Purchase order

and the Bill of sale clearly states the selling price of $16,999.00 There is

nothing that reflects a selling price of $16500.00. The customer did receive a

Trade-In Credit of $3500.00 and the Down Payment of $2500.00 which was credited

and lowered the Finance amount. The customer signed and approved all

documents. Also the customer did come back to the dealership and the [redacted] did review ALL the paperwork with him. If the customer would like to go

over the paperwork again, please have him contact [redacted],

directly.

Review: I signed up for a 15,000 per year lease and they claim it was for 12,000 miles resulting in a $1587.00 charge to me by the Nissan Corp.Desired Settlement: I want a check back from Atlantic Nissan or a credit to my account balance with the Nissan Corp. for the $1587.00 in mileage over charges.

Business

Response:

we are very sorry for the confusion resulting in [redacted]s purchase. we do not see any signed documents that we agreed to pay overmilage on his previous lease but as goodwill we will refund [redacted] the 1587.00 he has requested. we will mail the check directly to his home on feb **.

Review: I went to the dealership to purchase a new car. [redacted] was the sales rep. I specifically indicated what I was looking for and provided my financing paper work to her that detailed the loan I was approved for from USAA. We looked at a couple of car and I settled for the Murano 2009 truck. I was not provided with a test drive or even presented the price of the car. I just assumed because I had made it clear the specification of my financing terms with USAA. Her [redacted], boosted on his experience in dealing with USAA as a financing company and understood the dealer instruction process. He tried very hard to get me to purchase a car above what my specifications was and I decline and made it clear I wanted to be within a specific monthly payment bracket. 3 hours later (with no car fax, no price of the car or clear explanation of the purchase breakdown process), I was brought to finance to sign papers and saw that the end price was $ 18,632.32. I alerted both finance and sales personal that I was only approved for $16,769 which was clearly indicated in the papers I provided to them. I was reassured that it would work out and not to worry. Ultimately, there was a plot, because I kept declining their offer to finance through their banks, USAA would have declined payment because it was above what I was approved for and the loan would have defaulted to the dealers financing bank. They also had me sign a paper to that affect(which they omitted giving to me when I returned to get all my paperwork form them). I had immediately call USAA and explained what happened, my option was to request for a new loan to cover the full new cost of the car, which thankfully I was approved for. The dealership was suppose to fax immediately on the Thursday I purchase the car to USAA the electronic cashiers check to receive payment within 24 hours. They never did so, it took 7 phone calls from USAA to contact them and force them to fax the paper work, which USAA never received. Finally, USAA overnighted aDesired Settlement: This was the worst experience I have ever had with a dealership. I dont consider myself an ignorant person, but clearly I trusted these people to do the right thing and uphold a certain standard, but I was wrong.I want them to admit their mistake, fix the windshield wiper tank or reimburse me for the coast of fixing it and provide me with an apology letter.

Business

Response:

[redacted] agreed to a refund of 248.75. mailed 3-**-2014 check number [redacted] per [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I will accept the refund for the repair that I have paid out of pocket. However, the dealership has not addressed the other concerns stated in my complaint. I would like for those concerns to be addressed as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

WE HAVE GIVEN THIS CUSTOMER THE REFUND THEY REQUESTED AND THERE IS NOTHING WE WILL BE ABLE TO MAKE THIS CUSTOMER HAPPY.

Review: I leased a 2010 Nissan Rogue from Atlantic Nissan in July 2010. At the time I purchased the Lease and as part of the deal, the salesman told me that I would get six free oil changes. Until the date of the incident on 7-**-13 I used four of the coupons that the salesman gave me. On 7-**-13 I went to Atlantic Nissan for a NY State inspection on the car and an oil change. I presented the coupon to the service department who said they would take care of it. They soon called me back and said I would have to take the coupon to the sales department. I presented the coupon to [redacted], sales & leasing consultant. He gave the coupon a quick glance and said he would not honor the coupon. When I asked him why, he said, "this coupon is counterfeit". I tried to explain that this is what the salesman who sold me the car gave me. I suggested he ask the salesman. [redacted] said that the salesman didn't work there anymore. I said that I used the same coupons in the past on four separate occasions. He said that when they gave out these coupons in the past people were making forged copies of them, and this coupon was a fake. I insisted that this coupon is the original coupon that my salesman gave to me when I leased the car, and I asked to speak to the manager. [redacted] said that he was the manager, he would not honor the coupon and I should leave. [redacted] was rude, obnoxious, insulting and condescending. I said fine, give me the coupon back. He told me, "no" he would not give it back. I told him if he didn't give it back I would call the police. He said go ahead. A short time later I returned with a police officer. A person who seemed to be [redacted]' boss gave up the coupon and I got it back.Desired Settlement: I would like a refund for the oil change I got when I left Nissan. The cost of the oil change was $24.39 including tax. I would also like an apology from [redacted] for insinuating that I am a thief, and a liar.

Business

Response:

[redacted] WAS IN OUR SVC DEPT 7/2011 WITH THE SAME PROBLEM. HE MADE A Revdex.com COMPLAINT AT SAME TIME AND WE DID REFUND HIS OIL CHANGE. WE HAVE EXPLAINED TO HIM THAT CUSTOMERS COULD NOT COME IN WITH PHOTOCOPIES OF COUPONS. WE ONLY HONOR COUPONS WITH ORIGINAL SIGNATURES. WE DID NOT ACCUSE HIM OF ANYTHING JUST OUR EXPLAINED OUR COMPANY POLICY.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is in response to the reply by Atlantic Nissan. When my car was brought in to Atlantic Nissan for service in July 2011 My older son brought it in. He was to get an oil change ( with a coupon) and a State inspection. When he went to the service desk they coerced him into getting work done on the car that was not needed. The oil change coupon was never in dispute. The oil change coupon was accepted and the fact that it was a photo copy was not questioned or even mentioned by anybody. The complaint I had was the approximately $190.00 of other service that was performed on the car that was unnecessary, such as changing the fluid in the axles, putting special air in the tires among other things. You must remember that the car was not even a year old and according to the service manual that came with the car all it needed was an oil change. When I sent a letter to the NYS attorney general my money was soon refunded. I also made a complaint with the Revdex.com. The only reason I returned to the dealership this time was because I was promised six free oil changes when I purchased the car. I can see now this is not going to happen. This dealership is disreputable, liars and thieves. I can not say enough bad things about this place. Anyone who purchases or leases a vehicle from them will soon find out for themselves.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

THE ORIGINAL REFUND TO THE CUSTOMER WAS GOODWILL ON OUR PART. IT WOULD SEEM THE COUPON PRESENTED AT THAT TIME WAS AN ORIGINAL. EVEN IF THE CLERK ACCEPTED A PHOTO COPY IT WAS A MISTAKE. WE DO NOT ACCEPT PHOTO COPIES OF A COUPON.

Review: I purchased a 2012 Nissan Quest in 2013, Vin# [redacted] on March *, 2013 , and currently, as of July **, 2014, I have about 41,735 miles on it. On Sunday, July *, 2014 while coming from church, I experienced a problem with my van where it stalled while I was on the highway with my air conditioner and radio on. I had about ¼ of a tank of gas and the vehicle immediately slowed down and came to a full stop. I tried pressing the gas, but was stalled in the middle lane, and then the van all of sudden, accelerated and I was able to get to a gas station, fill up, and drove home without a problem. This was a very scary and dangerous ride and I was confused but knew something was wrong with the van. The next day I took the van into Atlantic Nissan in [redacted], New York and they ran a diagnostic test which cost me $146.65. The mechanic and the [redacted]., informed me that my 39,000 mile warrantee was up and that I needed a new battery, alternator, and that my rear brakes were low, and that it would cost me over $2,000 to fix it immediately. I told him I did not have that kind of money and could not believe that it would cost that amount. [redacted]. then tried pressuring me and trying to scare me, saying that my vehicle would not make it home and that I should leave it there and let them fix it. I did not take his advice, but instead I drove my vehicle home and the next day went to a local mechanic at [redacted], who also ran a diagnostic test, however, he did not find anything wrong with my battery or alternator and said that if I truly needed a battery and an alternator as the Atlantic Nissan Dealer had suggested, my van would not be able to run at all, so he refused to take any money from me. He instead printed me out a recall which popped up from the NHTSA Campaign# [redacted] for Nissan/Quest 2011-2012 make and models, which had come up when he ran the diagnostic test. It said that “Nissan is recalling certain Model year 2011-2012 Nissan Quest Vehicles, manufactured from July **, 2010 through February **, 2012. Due to software programming, while driving at slow speeds or idling on a decline with ¼ tank fuel or less. There may be an insufficient supply of fuel to the engine. As a result the engine may stall” It also said that the component affect was the fuel system, gasoline, and that the corrective action was that “Nissan will notify owners, and dealers will reprogram the fuel pump control module, free of charge. The safety recall began on April *, 2012. Owners May contact Nissan customer service at ###-###-####“. It went on to say that the consequence could be “Vehicle stalling could increase the risk of a crash”.

It is suffice it to say, I was extremely upset and quite angry that Atlantic Nissan Dealership did not mention the recall which was the exact problem that my vehicle was experiencing, but rather gave me their diagnosis of the problem and took the diagnostic fee of $146.65, and did not care about the welfare and safety of me and my family. On Friday, July **, 2014, I called Nissan North America, Inc. at ###-###-#### and spoke with [redacted] at Ext. [redacted] to complain, and she told me that she would start a case# [redacted] and said that [redacted], the [redacted] at Ext. [redacted], would get back to me. I got a call back instead from [redacted] who said she was assisting [redacted] and she took down the information and informed me that Nissan would not be honoring the recall on my vehicle because they claimed that the recall which consisted of reprogramming the fuel pump, had already been issued on May **, 2012 in [redacted] at [redacted] Nissan, and asked me if I had ever taken my vehicle to Michigan which I replied, No! I have never even been to Michigan and even if a previous owner had this same problem, it seemed obvious to me that I was experiencing the same problem and that it was a recurring, dangerous problem that had not been resolved and had put me and my family at risk of an accident. [redacted] asked me what I was looking for and I said I wanted to be made whole and not be driving a potentially dangerous vehicle that randomly stalls when I am getting low on gas or have my air conditioner or radio on. I told her that it was outrageous that I was charged $146.65 for a misdiagnosis and that I also wanted that money back. I also mentioned that if this problem could not be resolved, I would like to trade this vehicle in and get one that works properly and does not put me or my family or passengers at risk. I finally spoke with [redacted], the [redacted] and told her of my complaint and she said that I would need to get a second diagnostic from another Nissan Dealer before they could determine if Atlantic Nissan had misdiagnosed my vehicle.

I have taken my 2012 Nissan Quest to 3 independent mechanics since taking it to Atlantic Nissan which grossly misdiagnosed my vehicle. Atlantic said I needed a new battery, new alternator, and rear brakes and they charged me $146.65 and quoted me over $2,000 in repairs. On 7/**/14 I took my van to [redacted] ###-###-#### and they ran diagnostic and could not find anything wrong with the vehicle. On 7/**/14 I took it to [redacted] ###-###-####, and they performed an inspection check and did not find anything wrong with my battery or alternator and suggested an oil change, and charged me $54.31. On 7/**/14 I took the vehicle to Nissan of [redacted] where I originally purchased the vehicle and they ran a multi-point inspection and they too did not find anything wrong with my battery or alternator and said I was due for an oil change which they performed and they only said I needed rear brakes and suggested in the future the 1 year 15K serve, none of which came even close to costing over $2,000. I asked Nissan of [redacted] specifically why they thought my van might have stalled and Omar said he believed it was because I needed the oil change and new filters. All of the other mechanics I dealt with said the van was now running fine and Nissan of [redacted] and [redacted] said I was due for an oil change. I believed that Atlantic Nissan acted dishonestly and used scare tactics to try and cheat me out of over $2,000 and they are a disreputable dealership.

P.S. I also spoke with the [redacted] of the Service Dept. of Nissan of [redacted], at the urging of my sales Rep. [redacted]., and the [redacted] said that he did not believe that my van needed a new battery and alternator, and said even if it did, he agreed that the quoted price was too high and shook his head, and said that was not right and assured me that Nissan of [redacted]'s Service Dept. would treat me fairly.

[redacted]Desired Settlement: I would like a refund of the $146.65 that I spent on the misdiagnosis and the $54.31, I spent on an additional inspection check. I would like Nissan to be made aware of the unethical practices of its local dealership, Atlantic Nissan, who preys on its unwitting customers to try and mislead them with false repairs just to make an extra buck. It is outrageous and unconscionable, and their practices should be reviewed. I would also like a guarantee from Nissan North America, that my 2012 Nissan Quest LE, is not currently affected by the recall, NHTSA Campaign# [redacted] for Nissan/Quest 2011-2012, and that my van will not be affected by this recall in the future, and that it is currently safe to drive.

Business

Response:

[redacted] came to the facility on 7-**-2014 stating that her abs light was on. when we inspected the car we noted the car needed an alternator and battery. she declined the repairs and paid for the diagnostic time. she later stated that we misdiagnosted the problem. [redacted], the [redacted] asked her to bring the car and we would look at the car again for no charge. the [redacted] then inspected the car and found the same alternator/ battery problem and gave the customer a thorough explaination of the findings. we are now repairing the car and trying to help the customer purchase an extended warranty. in interest of csi we have refunded the original 146.65 diagnostic fee.

Review: mar** /2015 me and my wife went to by a new 2015 nissan murano le 4 door plat when we went to pick up the car **mar my wife was inspection the car she saw a small tear in the leather steering wheel by the horn she told the sale man [redacted] we went back and forth finely on ** march they offed me 200usd for the damaged steering wheel I signed a paper saying I would accepted the 200usd for the damaged steering wheel they told me they had to mail me a check to my home address a month went by my wife went to the dealer spoke to a sales man by the name [redacted] who went to speak to the [redacted] he told the sales man to tell my wife because I gave the a neg survey about they dealer ship I was not going to get the 200usd that I told them I would accept for the steering wheel being damaged I spoke to ms heather from nissan north america at ###-###-#### file number [redacted] who told me because the are privately owned that there is not much she can do if every body out there new by giving neg survey I would cause this no body should do surveysDesired Settlement: Refund - what they said I would get for the damaged to the steering wheel 200usd

Business

Response:

WE ARE VERY SORRY FOR THE CONFUSION AND WILL MAIL A CHECK FOR 200.00 TO THE CUSTOMER ON FRIDAY APRIL [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The warranty I purchased for my 2007 Nissan Xterra is not being honored. My contract clearly states the warranty is good until 2017 and covers the part that broke. (Leaf Spring). I was told my warranty was expired and that I should contact Nissan. I did, and was told the contract that Atlantic sold me was invalid. I paid $2,464 for the contract.Desired Settlement: I would like the repair to be covered or refund the amount I paid for the service contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

we are sorry for the customers problem. the [redacted] is contacting the customer to come in and speak to him. we will gladly repair the leaf spring issue at no cost to the customer.

thanks

Review: I bought my car on August *,2013. I have an Iphone 5. The salesman paired my phone with my car and I never had an issue until about October. When I took my phone to Apple to replace my battery, that's when I started to have the issues. The display screen would freeze, at times the screen would be black, the reverse camera would be black as well, when I tried to make a phone call one day, the name wouldn't pop up but on the next day it would. I first mentioned these issues on November *,2013 to the service adviser, [redacted], and he dismissed me stating that it was my error. Joe stated that I didn't allow the sensors to read correctly, and I just started the car and drove off. I told him that I didn't do that and that I always allow my car to warm up, via remote start. He also mentioned that the cold could have something to do with it. I have complained to [redacted] about my reverse camera and blue tooth issues. I took pictures of the reverse camera showing blackness and the radio screen was frozen. [redacted] said he would have [redacted] look at both issues on November [redacted] 2013. [redacted] deleted my phone from my car stating that my phonebook was not completely downloaded and that's why I am having issues. [redacted] said he would order parts for a unit on Noveber [redacted] and will be available in a week. On November [redacted] I asked [redacted] what they ordered for my car and he replied a radio unit. On November [redacted] I asked if my radio unit had arrived and the response I received was no. I told [redacted] that the radio had frozen again and I sent him a picture of it. Finally on December [redacted],is when my camera was replaced but not my radio unit. [redacted] told me that my phone is not compatible with my car and to get a phone that is able to pair with the blue-tooth system. I returned to the service department on December [redacted], they stated once again, that my phone is not compatible with my car even though I expressed that I told them that the version update on my phone did not affect the pairing because this problem preceded the version update. On December [redacted] I contacted the corporate office to voice my concern and they said they would review my case and get back to me. On the [redacted] I went back to the dealership and spoke to the mechanic [redacted] and I paired my phone with a similar make and model and it paired with no problem and he did the same with my car and paired my phone with my car once again, and he couldn't duplicate the problem although I expressed to him that this occurs sporadically and not consistently. I showed him photos of the screen freezing, the screen going black and he still stated he couldn't duplicate the problem. On December [redacted] I spoke to [redacted] in the corporate office and she stated that because the mechanic couldn't duplicate the problem, there are no further repairs to be done. I thoroughly expressed my displeasure and frustrations with purchasing a brand new vehicle with this feature under-performing. However she was unable to provide a satisfactory solution. I said that this problem needs to be fixed expeditiously but [redacted] still did not come up with a solution. So now, I am back to square one, paying for a unit that works intermittently.Desired Settlement: I would like a brand new unit to be placed in my car. As well as an apology for all of the stress and aggravation this has caused me.

Business

Response:

We trying to talk to the customer to see if the problem is resolved. We have replaced the camera and the audio unit so far and I am being told the problem is fixed. The audio unit was just replaced on December [redacted]

Review: I spent almost 2 hours negotiating a deal on a 2014 nissan rogue. We finally came to an agreed deal. I have a deposit and we agreed I would finalize the paperwork and pick up the car the next day. Then I got call, when I was home, from the dealership saying during the negotiation, the same exact car I was supposed to buy was sold to someone else. I was told I could pick another color. I did want another color. I was told if I wanted the same color I would then have to pay more than the original deal was for. I told them to refund my deposit immediately and I would report them.Desired Settlement: Refund and apology.

Business

Response:

[redacted] was given a credit card refund 3-**. we are very sorry for any inconvenience he suffered.

Review: Atlantic Nissan is broadcasting on 106.1 WBLI that they will double your down payment on new & used vehicles. I was looking to purchase a used vehicle. They originally told me the offer was for new cars only. I recorded the ad on my phone stating it was for new & used cars & the manager told me it's a gimmick to get customers in & that they do not honor the ad they are telling all of Long Island.Desired Settlement: They should double any down payment any customer makes on any car

Business

Response:

per the [redacted], the customer had a downpayment and we matched by discounting the car the same amount. she was happy and left a depoist and signed the buyers order. 2 days later she retuned and said she copuld not afford the payment. we are in contact with her and she is coming in today 1-** or tomorrow to look at another car. she is in contact with the [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Atlantic Nissan is lproviding false statements about the situation. They never discounted the car, otherwise I would have put $5000 towards the car so the dealer could double it but that's a scam. I have a witness as to what was said to me about the deal being a gimmick & will provide his information upon request. I was Not happy with the service or the car. I left $100 deposit to "hold" the car for 24 hours as the dealer recommended & make a decision. I returned the next day & got my deposit back. I did not ask for it back because I "couldn't afford" the car/payments. I refused to pay the amount of money they were asking for this used car , as they were no longer willing to negotiate. Online they offered a $500 discount for a scheduled test drive which I never received either. I'm sure that is just another gimmick so I would not expect a business of their caliber to honor. They also forced the buyers order on me stating I was not signing to buy the car. They had me call my insurance company to get my ID cards & binder when I wasn't set on buying the car & specifically said I was not buying any car that day. Thankfully my insurance company would not give them my information because they knew I wasn't officially buying the car. When I said to the insurance company, "no, I'm not buying this car right now," I heard the seller & gm make comments & express displeasure that I found out they were trying to take advantage of me. I was contacted on 1/** by the seller, [redacted], who would not lower the price so I said I would not be in further contact with them. The statement that I was to come back on 1/** is an out right lie- that conversation never happened.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

there is nothing more we can do to make this customer happy. we did disount the car. the 500.00 test drive coupon on the internet clearly states the customer must print and provide to the dealership. all of the documents this customer signed clearly informed the customer of what they were signing. we do not and can not force the customer to sign anything or call their insurance company. we wish [redacted] the best of luck. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Case # [redacted] regarding [redacted]

My complaint has not been resolved and should not be documented as so. The business states there is nothing they can do to make me happy because they lied about discounting the car matched by the amount of money I put down. They stated that I could not afford the payments which is a false statement made about me. There is nothing they can do to satisfy me, however I want this complaint to be documented as unresolved. The business should not be allowed to falsely advertise, especially over a radio station that is island wide. I do not understand how this is legal and how they get away with it. I'm in contact with Nissan consumer affairs as it seems Revdex.com cannot do anything to help me or any other customers falling for their scheme.

Thank you,

Review: The service department failed to repair the vehicle in timely fashion causing great inconvenience, loss and aggravation. [redacted] called to apologize and said he would give me a twenty five percent (25%) discount on the work. My wife heard this since I was on speaker phone.My wife paid for the repairs. No discount was given. I was charged the full amount for the job.Their standard charge to replace the rear brakes and rotors on this Nissan Altima is $499.00. I can e-mail or fax you the bill if you would like.Desired Settlement: I was offered, accepted and I am due a 25% discount. The work was billed out at $499.80. A discount of 25% is $124.95 or a reduction in the bill to $374.85 plus tax @ 8.625% totals $407.18. I was charged a total of $542.91. Therefore, Atlantic Nissan owes me $135.73 pursuant the contract offer of [redacted], which I accepted in satisfaction of the inconvenience, loss and aggravation Atlantic Nissan caused me.

Business

Response:

We will be refunding the customer for their overpayment of $135.73

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been trying to get a lien release for my 2008 Nissan Altima that was paid off three years ago. Over the last month, I have been getting nothing but run around from Nissan USA, NMAC and Altantic Nissan. The people at NMAC said that only Atlantic Nissan is authorized to give me a lien release.

As of now I am stuck with the car. I cannot even give it to my sister because I do not have a clean title. So Nissan got their money three years ago, and I don't even have proof that I own the car! The people at Atlantic Nissan keep saying they're working on it, and will get back to me. They never call back. This has been going on for a month now. How long does it take to say that I don't owe any money on the car?

All I want is a document that I can take to the DMV that shows that I do not owe any money on the car, that my finance contract with Nissan was satisfied. Please help me to get this document form Atlantic Nissan.Desired Settlement: I would like my lien release document immediately.

Business

Response:

when the loan on this vehicle in question was paid off nissan motor acceptance sent the lien release to the customer. the customer kept the car and it is currenly registered to him. only NMAC can isssue a lien release to the customer/ only the lending bank can issue a lien release for a loan they had directly with the customer. when the customer called atlantic nissan we explained we would try to help the customer if we could. we are still trying but we may not be to due to the privacy laws. I will contact the customer by wednesday 2-** and inform [redacted] of my progress and try to help in any posssible. thank you. [redacted]

Review: I was treated poorly poor business practices they made deal for a car ten changed terms of deal after arguing with staff they refused to return or destroy copies of my personal information including copies of my licenses and social security. One staff member threaten me on 2 occasions.Desired Settlement: Return and destroy my personal information and explain privacy policy. They are retaining copies of sensitive information and not taking proper steps to protect people's identity

Business

Response:

the customer left a 2000.00 deposit on april **. a credit card refund was issued the same day and the customer knew this. we are sorry we could not make this customer happy. [redacted]

Consumer

Response:

I don't see any safeguards in place protecting my identity or safe girding my information representative refused to destroy or return copy of license and social security number after I declined their offer

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

" The requirement that our dealership maintain customer records relating

to dead deals and/or rejected transactions for a period of at least one year is

based upon the "best practices and procedures" established by the Greater New

York Automobile Dealers Association as evidenced by the Association's 2013

publication entitled : "Dealer Record Retention".

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Review: PURCHASED NEW 2013 PATHFINDER , AT DELIVERY OF VEHICLE , I WAS PROMISED A REMOTE START AND BLUETOOTH DEVICE THAT WOULD BE PUT IN THE SPOT WHERE SUNGLASS HOLDER IS, WHEN I BROUGHT THE CAR FOR THE RECALL THAT I FOUND OUT ABOUT AFTER THE DELIVERY , THE REMOTE START AND BLUETOOTH WERE TO BE INSTALLED , WHEN PICKING UP THE VEHICLE , THE PREP DEPARTMENT LEFT BEFORE SHOWING ME HOW TO USE THE ITEMS AND THE WRONG BLUETOOTH WAS INSTALLED , THEY PLACED AN AFTERMARKERT BLUETOOTH DEVICE CALLED THE PARROT , ON MY DASHBOARD THAT IS AN EYESORE AND REALLY DOES NOT WORK THE GREATEST , IT HAS A HUMMING SOUND . I FILLED OUT THE SURVEY AND RECEIVED A PHONE CALL FROM THE NISSAN CORP ,THROUGH NISSAN CORP, THEY TOLD ME TO BRING VEHICLE IN AND THE ISSUE WOULD BE TAKEN CARE OF , WHEN I WENT TO NISSAN THE SERVICE DEPT SAID IT WAS PREP DEPT FAULT , PREP SAID IT WAS SALES. SALES MAN [redacted] CAME OUT , LOOKED ANNOYED AND LOOKED AT THE VEHICLE AND STATED NO YOU WERENT SUPPOSED TO GET THAT , HE AGREED THAT HE HAD NEVER SEEN A VEHICLE LEAVE THE DEALER WITH THAT DEVICE BEFORE, BUT NO ONE THERE INCLUDING SALES MANAGER WOULD AGREE TO REPLACE THE ITEM WITH THE CORRECT BLUETOOTH PRODUCT THAT WAS TO BE PLACED IN THE VEHICLE , I WAS GIVEN THE RUN AROUND , BY THE DEPARTNMENTS AND THE SALES MANAGERS DIDNT WANT TO BE BOTHERED BY THISDesired Settlement: I WANT THE BLUETOOTH DEVICE REPLACED WITH THE CORRECT DEVICE THAT SHOULD HAVE BEEN PLACED IN THE VEHICLE FROM THE START , I HAVE WASTED MORE TIME GOING BACK AND FORTH TO THE DEALERSHIP WITH THIS ISSUE , THAN I WOULD HAVE LIKED TO. ALSO WOULD NOT LIKE TO GET THE RUN AROUND

Business

Response:

bluetooth systems are selected based on the vehicle. the original system [redacted] mentioned was for a sentra not the pathfinder purchased.she was given the bluetooth that was recommended for her car. after she picked up the car someone told her they had never seen that product in a car. this made her feel uneasy and she got a 2nd opinion that put her mind to rest. [redacted] explined the device to her and she was very comfortable when she left. thank you [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: [redacted] the [redacted] spoke to me 1x told he would get back to me and never did , refused to take my calls each time I called him. he pushed this on [redacted] desk as I was told by [redacted] himself. [redacted] said that the Bluetooth that was placed in my car was the correct one for my car the one they put in my car was one that could have been placed in a sentra or a pathfinder or any vehicle on the earth, but what they didn't say is that to put this model of Bluetooth in my car they DRILLED a HOLE in my dashboard without talking to me about it first , this situation was brushed off by both the [redacted] and the [redacted], The answer I received from [redacted] as far the safety issue from the light in my mirror was that he would provide a cover for the device that was improperly placed on my dashboard, He said he didn't see anything wrong with it, I did bring it to another place to be looked at , and the owner of the establishment stated that they would have never placed that device where they did and that there were many more devices that could have been placed in the car with out them destroying my car with placing a hole in my dashboard therefore ruining the resale value of the truck, that there is NO WAY to move the item and place it else where unless the dealership was willing to replace the dashboard , [redacted] answer to this was they would fill the hole it a filler but not replace the dashboard, I asked several times to speak to [redacted] and had called but was told I had to speak to [redacted], I called [redacted] several times but no answer till Wednesday after [redacted] day... And as per [redacted] " Sorry it was a real busy weekend for us , you know I was [redacted] day". He didn't even know who I was and when he realized it he laughed it off and said Oh I thought we settled this and nothing else was done, Although I had been dismissed by the dealer Nissan Corporate Office continued to call me and ask me what was going on, they unfortunately were unable to help me as it is an independently owned dealer. From what the Corp office told me they do not have the capability of helping me any further that I need to contact the State Attorneys office for further assistance in this matter.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] the [redacted] of the store is contacting [redacted] today. he is not even sure what she wants him to do a this point.

Very bad buying experience. We were told one price for the vehicle which was different from the final price. The financial options and additional fees were not clearly explained. The whole process took over four hours and we had to deal with different people throughout, who told us different things. We did not realize how much the car actually cost until we got home and more closely reviewed the bill of sale. The buying experience felt shady and would not recommend buying from this dealership to anyone. When we returned to discuss the price they merely stated they were sorry the price was not explained clearly but there is nothing they could do. In addition the car was missing a Nav-chip, which the dealership originally said would be back in stock the next day and now they are saying they have no idea when the part will arrive. Without that part the car's navigation does not work and all the memory on the electronic systems does not function. They did little to address our concerns about the final price of the car and mislead us about the availability of the Nav-chip. The overall customer experience was terrible.

Review: On January *, 2015, my wife and myself went to Atlantic Nissan Superstore at [redacted] in [redacted], NY for a 10:00 am appointment with a salesman named [redacted] . We had received a mailer stating that they would absorb my last 4 payments on my 2012 Ford Fusion, plus no lease term fees, no disposition feeds, no charge for excess wear and tear and no over mileage fees.

When we sat down with [redacted], I stated that I has no payments left because I had recently made the last one myself, but that even though the car was in excellent condition, I was 17,000 miles over the allotted 39,000 miles in the lease. He said that it was not a problem and proceeded to ask what we were looking for in a new car. I told him that we had several other appointments with [redacted] and [redacted] dealers. I had no preference, just a very good lease deal. He showed us a few models and we settled on the Rogue, for a test drive. After both my wife and I test drove the Rogue, we sat down to negotiate. When he came back with an offer that had money down and a very large monthly payment, I proceeded to take my leave. He then went back to his [redacted], and the [redacted] then sat down and offered several different scenarios which I refused. He then asked what it would take to put me in a car on that day. I told him that my wife had just leased a 2015 [redacted] 6 with no money down and fully loaded for a total of $378.00 per month. I was very willing to go back to [redacted] since we do not have any issues with having the same car, and the [redacted] had more options included (we both had Fusions). They agreed and we filled out the credit application.

During this time (we were there for a total of 6 hours), [redacted] and I went out to inspect my Fusion. I again told him about the over mileage by stating that there was 56,000 miles on the car and I was allotted 39,000. Never did [redacted] say that this was an issue to be dealt with. During the 6 hours that we were there, they were speaking with the bank for financing and supposedly inspecting the car. They could not find the car for over 2 hours. During that time, we just sat there and were asked no more questions regarding my Fusion. They asked us to go and empty out the car and we did that. After locating the car, around 4pm, we sat with [redacted]. We signed all the appropriate papers and left with our new Nissan Rogue.

After about 2 weeks, I received a bill from Ford Motor Company for $3,500 for mileage overage and wear and tear on the returned Fusion . I have leased many vehicles over the years and I thought that this was just a formality. I called and spoke to [redacted] , and he sounded quote agreeable regarding sending the check to Ford for the balance per the [redacted]. He told me that someone would call me back to confirm, but no one did. I called back time and time again over the next two weeks before I finally was connected to a [redacted] named Adrian. He, after many calls back and forth, told me that he has conferred with people above him and they were willing to pay $1,200 of the $3,500.00 bill. [redacted] had denied hearing about the over mileage (which my wife was also a witness to that) and they are not willing to pay for a mistake made by either him or management in this issue.

My wife and I went to Atlantic Nissan Superstore in good faith and not once misrepresented ourselves or omitted anything about the Fusion, which sat in their parking lot for over 6 hours on the day we were there. Nissan has misrepresented themselves in this matter, first by sending a letter that they would not honor ([redacted] had attached this letter to the file, which my wife saw while we were sitting and waiting for the car they could not find). Again, [redacted] said that he did not remember hearing about the over mileage, which we stated outright when we sat down to negotiate. This was an important matter for me in making a deal for a car. I have also received a letter from the State of NY that they were informed that my liability insurance was no long in effect as of 1/*/15. We had the proper insurance information presented to the salesman, but it was never followed through with the DMV. If I did not take care of this issue myself, I would have incurred fines, suspension and revocation of my license. [redacted] was very pleasant, but either forgot to follow through with this paperwork or was not trained properly. At the end of the 6 hours we were there, we felt that it was a very mismanaged dealership. It seems that everyone expected someone else to follow through and as a result, we have been issued a bill from Ford which was included in the initial negotiations with our salesman, who obviously did not relay this to the rest of the staff handling this matter.

Ford Motor has been patient up until this point, but they want their money and do not care where it comes from. I do not want this incident, when I am not at fault, to damage mu credit in the future. I have never had an issue with leasing a car and do not want one in the future. My lawyer has advised me to try to get this matter settled though the Revdex.com before proceeding with any litigation against Atlantic Nissan.Desired Settlement: To just payoff Ford credit the full amount and not a nickel more, as agreed. I don't want my credit to be affected. $3528.95.

Business

Response:

PER [redacted], THE GENERAL [redacted] THERE IS NO MENTION OF ANY AGREEMNET TO PAY OVER MILAGE ON ANY SIGNED DOCUMENT. NORMALLY, THIS WOULD BE DISCLOSED ON THE BUYERS ORDER AND SIGNED BY THE CUSTOMER AND THE SALESPERSON. IN AN EFFORT OF GOODWILL, WE OFFERED TO SPLIT THE AMOUNT WITH THE CUSTOMER AND GIVE THEM $1250.00. THE CUSTOMER REFUSED.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In response to [redacted], it is obvious that he did not read my complaint too carefully It seems to be just the same as the lack of communication, confusion and detail during the 6 hours that my wife and I were there that day. First, the balance due is not what [redacted] assumes. It is $3,529.85. This would make his offer of $1,250, way below the offer of one half. When I was in the showroom on that day with the ad that said they would pay my last 4 payments, no over mileage charge and no wear and tear, I stated at that time that I had no more payments due on the car, but that I was 17,000 over mileage. My payment for the Fusion was $425, which means that they were willing to pay at the very least, $1,700.00. I also mentioned this fact to [redacted] when we went outside to inspect my car. I again told him that I had 56,000 miles on the car but my allowance was 39,000 and his said ok. Then once again, inside with the [redacted], my wife and [redacted], I described the over mileage. [redacted] came with an offer of $3,994.00 down and a payment of $459.00 per month. I totally refused and told him he was making up for the over mileage and stood up to leave. He kept coming back with counter offers and I refused until he finally asked me what it would take to put me in a car. I told him about my wife's [redacted] payment of $378.00 and no money down and no fees. From that point I negotiated down, they both were well aware of the over mileage and the condition of the car. To my understanding, this is a "implied contract" since I gave them every detail during the 6 hours I was in the showroom. Per my original complaint, there was misrepresentation on the part of Atlantic Nissan, not myself, nor my wife. I sincerely hope that this gets resolved, because all I would like is what was represented to us. I do not want to take this further.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted]: In consideration of your last correspondence, I would like to negotiate a finality to this issue. I feel the events of the day I spent at Nissan negotiating the lease of the Rogue were a meeting of the minds. Obviously, we do not agree on this. But to bring this whole matter to an end, I would like to propose you considering paying $2,500, and I would pay the balance. This entire issue would then be over for the both of us. Knowing the time it would detract from both of our valuable time to pursue this further, I think this is a fair conclusion. Thank you and I look forward to your response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] spoke to our attorney, [redacted] today. 3-**-2015. [redacted] and [redacted] agreed that we will give [redacted] a check for 2600.00 as goodwill. [redacted] will prepare a release and send to [redacted] to sign and return. when we receive [redacted]'s release we will send him the check for 2600.00thank you [redacted] of atlantic nissan [redacted].

Review: I currently lease a Nissan from this dealership (which was another problem in itself), and I took my car in for routine maintenance that is covered under my lease agreement, including a free oil change. When I dropped my car off I was told I would need a new cabin air filter in addition to the oil change & I ok'd that. That was all I OK'd, along with the oil change, which the technician assured was free. When I picked up my car several hours later, I had a bill of $265. I was in a rush so didn't look at the invoice, but did, shortly after I arrived home. Not only was I charged for the oil &oil change, also a whole bunch of other services (I can show invoice for proof) I never authorized be done. Then the very next day, my breaks start squeaking again & my check engine light goes on. I called the dealership to tell them all this and when I asked for a manager, I was told "No managers on weekends". So I waited till Monday and called again and no on answered. I left a message which cut me off withhin 5 seconds of leaving my message. I then called right back and got the answer again, so I quickly said my message. No one called back.. I then continued calling over the next week, leaving my message and phone number and no one ever called me back. I called again today & asked to be connected to a manager. I was put on hold, then hung up on. I called and left messages over 5 times and I am disgusted at how their service department is operating. They take advantage of people and just ignore and ignore and ignore them. Please help!! Not only would I like my money refunded, now that I have to take my car to another mechanic for the brakes & engine light, but I would like to get out of my lease agreement from them as well. I was never happy from the start, like when they lied to me about how much money my lease would be, and how much money I had to put down. I went through the same thing and went down in person, and convientaly the salesman who sold me my car didn't work there anymore!!Desired Settlement: I am requesting a refund of $236.34 from their service department.

Business

Response:

[redacted] WAS OVERCHARGED IN ERROR FOR HER OIL CHANGE. WE ARE REFUNDING 30.00 PLUS TAX FOR A TOTAL OF 32.29 TO THE CUSTOMER. THE REMAINDER OF THE INVOIVE, 236.34 WAS FOR WORK THE CUSTOMER PRE AUTHORIZED, SIGNED AND PAID FOR. WE HAVE A SIGNED WORK ORDER AND A SIGNED INVOICE. WE COMPLETED THE WORK AND SHE PAID US. THERE WAS NEVER ANY COMPLAINT WHILE THE CUSTOMER WAS HERE.

Business

Response:

THE ATTACHED DOCUMENTS ARE ALL APPROVED AND SIGNED BY THE CUSTOMER AGREEING TO THE WORK. WE DID REFUND ANYTHING OWED TO THE CUSTOMER. WE ARE SORRY THE CUSTOMER IS NOT HAPPY BUT THERE IS NOTHING ELSE WE CAN DO. WE DO HAVE A NEW SERVICE MANAGER NAMED [redacted] IF THE CUSTOMER WOULD LIKE TO DISCUSS THIS WITH HIM.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

please not the 3 spots I never signed, so I never acknowlegde the customer receipt. I had no idea they were going to perform all the other services.

I bought a car here 9/*/15 two weeks later they called me up to tell me I owe them 60 dollars for registration fees. I returned to dealer to show them I paid for it, while I was there they had to rewrite the order for purchase as they say, so I resigned new order. A couple of days later going over new contract I noticed that my interest rate went down a quarter of a percent so the amount of the interest I have to pay reduce. Instead of my payment going down on the new contract ( two weeks later that we resigned) they made the purchase price of car go up. Was wondering if this practice is allowed or did they steal my money from me?

Review: On 1/**/14 I went to Atlantic Nissan to discuss the lease or purchase of a 2014 Altima and/or Sentra. I was interested in the base model Altima 2.5 S which was listed on Truecar.com for $19,995.00, but indicated to the sales person that I would return later in the week after thinking it over. At that point the [redacted]) came over and offered me an upgraded 2014 Altima 2.5 S for the same base price as the basic version. He explained that I could only receive holiday savings and incentives if I acted today. The agreed upon details of the lease were presented as: $4,600 down with monthly payments of $199.00. When we met with the [redacted]) she told us that we would have to put down $6,000, due to additional "fees", and she did not recommend this. She recommended that we put down only $3,000 because as she put it "God forbid something happens to the car, you will not get your $6,000 back". Along with the decreased amount to be put down, the monthly payments would be $339.58. This was not the original plan, but I went through with it (put the $3,000 on my credit card) not realizing that the "agreed upon" value of the vehicle was actually $26,880.20 for this upgraded vehicle- something the [redacted] and the [redacted] did not explain properly. I was under the impression that we were still basing these numbers on the original [redacted] price of 19,995.00. As it was later in the evening, the dealership was shutting down (i.e.: lights were being turned off) and I was hurried out of the site. When I returned home and looked again at the numbers, it became apparent that I was paying a great deal more than I had been led to believe. The next day I returned to the dealership to discuss my concerns in good faith. I asked about the option of giving back the upgraded Altima and leasing instead the base model that I was originally interested in, or at the very least being given a financial incentive to keep the car I had leased. I was told in no uncertain terms that nothing could be done. After some discussion they agreed to give me a $1,000 check, which while not being what I really wanted, I would have accepted. The [redacted]) then contacted another person within the dealership to discuss the cutting of a check, and was told that since it was theoretically possible for me to cancel the $3,000 credit card charge (while warning me of ruined credit) they would not give me $1,000. When I asked her for her [redacted]'s name and phone number she refused to provide it, and was extremely rude and condescending to me. I later found out that her [redacted] was [redacted], and she was not the high authority and final word in this matter.Desired Settlement: The outcome I desire is either a refund or a cash incentive for the car I have now, or to be able to exchange the upgraded model for the original model with the agreed upon purchase price (19,995.00). I would also like an apology for the way I was ultimately treated after attempting to purchase a car in good faith.

Business

Response:

[redacted] has been in touch with [redacted]. we feel we will be able to resolve the issue with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, until I actually receive the check for $1,000 that was promised, I cannot say the matter has been completely resolved. I will contact you once I receive the check. Thank you very much for your attention to this matter.

Sincerely,

Review: Back in December 2013, I was advised from the dealership (Atlantic Nissan) that the disposition fee for the lease return was to be paid for by the dealership as they stated I had roughly 900.00 on file for services rendered over the course of having this lease - I leased a Nissan Altima for 40 months total @ 189.00/month. The dealership told me everything was to be taken care of but I should call NMAC to verify any info needed. I called NMAC and they told me they have no knowledge of this and to speak with the dealership directly. When I returned to the dealership, I was advised again that this fee would be taken car of by them and I would not have to pay anything further out of pocket. Weeks later, I received the lease term bill with the disposition fee still on there. I called NMAC and they advised they have no knowledge of any deal I made with the dealership. I called the dealership and they told me that this would be something the bank handles (NMAC) and that they have no involvement. At this point I contacted each party roughly 4-5 times. I was then advised by the NMAC to contact Nissan Consumer Affairs as they would take care of this is[redacted] for me. I put in a claim (now, I have a prior claim with Nissan Consumer Affairs for the SAME THING, months ago, as the dealership says whatever they want but there is never any "KNOWLEDGE" of any agreements). I spoke with a rep from Nissan Consumer Affairs who after around 1 weeks time, advised to me she contacted the dealership and they told her I have 100 dollars for a new lease available and 26 dollars for an oil change? That had nothing to do with what I was asking and she told me this is all the information she obtained from the dealership. I than requested a [redacted] call and she said I would receive one the next day. I than was contacted like requested a day later by [redacted] (Employee ID: [redacted]): She is the [redacted] at Nissan Consumer Affairs. [redacted] proceeds to tell me that this has NOTHING to do with them and they cannot help me nor is it there PROBLEM and the dealership needs to be the one to handle this because they are privately owned but apparently Nissan does not speak to Nissan? I than requested information of what was on file and she said all it states is that this rep prior called the dealer and they told her about some program I might have been enlisted in? This has nothing to do with what I was told by 3 different people from 3 different departments at the DEALERSHIP stating I would not be help accountable for any fees after the return of this vehicle.

I advised the [redacted] that I would be contacting the Revdex.com with this complaint as I have received such run around from this company and no one has given me clear, concise information to help me. Furthermore, the [redacted] stated that is not what I am telling you to do - (explaining not to file a claim against Nissan with the Revdex.com). Businesses are not supposed to treat paying customers with such utter disrespect. I need this to be reported so that there can be a desirable outcome or at least an OUTCOME - because at this point I have been given nothing but "This isn't our problem, this isn't the right company to talk to".Desired Settlement: The Nissan Motor Acceptance Corporation (Bank) to be paid the full bill from the dealership as explained and advised from its employees

Business

Response:

I called [redacted] today. I apologized for the lack of communication and agreed to mail a check for the 445.18 he requested. he agreed