I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I look forward to receiving a copy of this recorded message as I was told someone would be showing up at my door This is an untruth provided by the CEO of this company I have PTSD and do not need threats so I plan to forward this to the attorney general's office Regards, [redacted]
I'm writing in response to the claim we received concerning *** *** ***This
account was placed in our office on August 1, The account was activated on September
15, We spoke with the maker on this account *** ***; he informed us the co maker
*** *** *** was
responsible for thisWe got in contact with Ms*** she set
up the balance in full of $dated for September 30, on her debit cardWe ran the card
on that date it came back declinedWe left a message for Ms*** on the 30th and we did
not receive a return callWe then called her again on October 1, she apologized and
claimed that she forgot to put the money on there, to please run the card on October 2,
We ran the card and it declined againWe contacted Ms*** again she stated the money
was on the card, a supervisor got on the phone and discovered there was a $daily limit on her
cardWe processed the payment in the amount of $The supervisor did state the account
would be closed as settled in full for that amount but somehow the account was not closed
properlyThe accounting department then saw the remaining $on October 6, and called
for the remaining balanceThis was an error on our partWe apologize and have taken measure
to improve the communication between these departments to ensure this will not happen again
We have sent Ms*** a paid letter
We returned this account back to our client and let them know Ms*** paid the account
We have ceased any and all communication with Ms***Please let me know if you need
anything else
Thank you
*** ***
CIO
We are a debt recovery agencyOur company helps consumers resolve their delinquent financial obligations through payment plans or structured settlementsOur chants include financial companies, medical institutions and other credit providersI am writing to you in regards to the above case number for *** *** ***, from ***, **Atlantic Recovery Solutions has a zero tolerance policy when it comes to the type of behaviorI would like to clarify though; at no point did the representative threaten to show up at the customers' houseWe can provide a written transcript and a recorded call regarding this correspondence, upon requestThe representatives did directly violate Atlantic Recovery Solutions Quality Assurance Policies and ProceduresThe responsible representatives employment has been terminated at Atlantic Recovery SolutionsWe have requested the recorded callWe will forward the call to the Revdex.com once we receive itSince receiving the complaint we have closed and returned the account to our client for further reviewWe have ceased all collections activity on the account in our officeI hope this will provide Mr*** with the best possible resolution on this matterplease let me know if there is any additional information I can provide youThank you, Zachariah ACEO/ President
Our office contacted Mr. [redacted] in regards to his delinquent personal business matter that was placed with our office. We contacted Mr. [redacted] twice in hopes to help Mr. [redacted] to remedy his account. Mr. [redacted] terminated both calls. The reason why Mr. [redacted] was asked for his debit card number, is...
because we are requested to secure the payment in our office so we can show our client good intentions to resolve the account. Furthermore, after reviewing the calls alleged in the complaint, our office was able to determine that there was NO private or confidential information that was left in Mr. [redacted]’s voice mail. The messages simply stated that we have a time sensitive personal business matter. Our representative did not disclose any of Mr. [redacted]'s personal information. We did make several additional attempts to contact Mr. [redacted]; however they were not made on the same day. Also, our office cannot confirm that Mr. [redacted]’s place of employment was contacted. After receiving the complaint we have ceased any further contact with Mr. [redacted]. We have also closed Mr. [redacted]’s account in our office with prejudice, and we have returned it back to our client. There will be no further attempts to contact Mr. [redacted] from our office.
We attempted to contact Ms. [redacted]) in regards to her personal business matter that was placed in our office. The matter that was placed in our office is listed under Ms. [redacted]’s maiden name, [redacted]. We were requested to contact Ms. [redacted] and try to remedy the matter. After making a...
couple attempts to contact Ms. [redacted], we had no success. Our company was not able to establish a confirmed phone number for Ms. [redacted]. Per our client, we were requested to attempt to contact Ms. [redacted] via the alternative phone numbers listed on her file. After receiving the complaint, we were able to establish contact with Ms. [redacted]. She contacted our office. At that time all the necessary information pertaining to her file was sent to Ms. [redacted]’s physical address. We also removed all alternative phone numbers on her file. There will not be further attempts to call Ms. [redacted] from our office until we receive a response from herself. We are currently awaiting a response from her.
We are a debt recovery agency. Our company helps consumers resolve their delinquent financial obligations through payment plans or structured settlements. Our clients include financial companies, medical institutions and other credit providers. I am writing to you in regards to the above case number...
for [redacted], from [redacted], **. Atlantic Recovery Solutions has a zero tolerance policy when it comes to the type of behavior. I would like to clarify though; at no point did the representative threaten to show up at the customers' house. We can provide a written transcript and a recorded call regarding this correspondence, upon request. The representatives did directly violate Atlantic Recovery Solutions Quality Assurance Policies and Procedures. The responsible representatives' employment has been terminated at Atlantic Recovery Solutions. Since receiving the complaint we have closed and returned the account to our client for further review. We have ceased all collections activity on the account in our office. I hope this will provide Mr. [redacted] with the best possible resolution on this matter. Please let me know if there is any additional information I can provide you. Thank you, Zachariah A. CEO/ President
We are writing to you in regards to the complaint filed to our office on behalf of Ms. [redacted] from [redacted], **. We attempted to contact Ms. [redacted] in regards to her delinquent [redacted] account that was placed in our office for collections. The account was placed in our office on behalf of...
a third party client that we represent. We were requested to contact Ms. [redacted] in an attempt to remedy the specific account. We were also asked to contact Ms. [redacted] via any alternative phone numbers provided to us on her account. The phone number that was provided on the complaint was not listed on Ms. [redacted]’s account. We did not have a right contact number for Ms. [redacted] prior to her calling into our office. The reason that Ms. [redacted] was asked to provide us with the last four numbers of her social security number is that we are mandated to confirm the identity of the consumer we are speaking with, due to identification purposes. We are required by state and federal law to obtain that information before disclosing the nature of the call. Furthermore, we did send the required letter to Ms. [redacted]’s address in [redacted], **. After receiving the complaint we have ceased any further communication with Ms. [redacted]. We have closed her account in our office and have returned it back to our client. There will be NO further attempts to contact Ms. [redacted] from our office. We do not have access to Ms. [redacted]’s account any longer. Please let us know if there are any more questions. Thank you, Atlantic Recovery Solutions.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although this is NOT my debt and I do not appreciate them including address when you say NOT to include any personal info, SHADY!
Regards,
[redacted]
We are a debt recovery agency. Our company helps consumers resolve their delinquent financial obligations through payment plans or structured settlements. Our clients include financial companies, medical institutions and other credit providers. I am writing to you in regards to the above case number...
for [redacted], from [redacted], CT. In regards to the complaint, we have carefully listened to calls made on this account. We apologize that Ms. [redacted] feels as if she is being harassed. We are only trying to get a hold of her concerning a personal business matter. At no point did our
representative threaten to garnish her wages. This personal business matter is not concerning a pay day loan. Since receiving the customers' claim, we have closed and returned the account to our client for further review. We have ceased all collections activity on the account in our office. I hope this will provide Ms. [redacted] with the best possible resolution on this matter. Please let me know if there is any additional information I can provide you. Thank you. Zachariah A. CEO/ President Atlantic Recovery Solutions, LLC
We are writing to you in regards to the complaint filed to our office on behalf of Ms. [redacted]. We attempted to contact Ms. [redacted] in regards to her daughter Ms. [redacted]. Ms. [redacted]’s phone number was provided on her account as an alternative number to leave a message for Ms. [redacted]. We...
contacted Ms. [redacted] in regards to her delinquent [redacted] – [redacted] account ending in [redacted], that was placed in our office for collections. We were requested to contact Ms. [redacted] in an attempt to remedy the specific account. Furthermore, we do not show that this account had been resolved several years ago. Also, we do not show that this account had a joint user associated with it. This account has been placed in our office as still delinquent and only under Ms. [redacted] as the obligated party on it. We cannot confirm that this account has been resolved prior. After reviewing the recorded calls on this account, we were able to determine that the woman that Ms. [redacted] was transferred to did not threaten her with a wage garnishment. We simply stated that we need to make a final decision on behalf of our client. After receiving the complaint we have ceased any further communication with Ms. [redacted] and Ms. [redacted]. We have closed her account in our office and have returned it back to our client. There will be NO further attempts to contact Ms. [redacted] or Ms. [redacted] from our office. Please let us know if there is any further questions. Thank you, Atlantic Recovery Solutions.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. For clarification, just to make sure we are on the same page, the phone number that leads to my desk phone is ###-###-####. His name is [redacted]. He no longer works here at [redacted]. I trust that there will be no more automated phone calls from their office after this point because I will be saving records and statements. Thank you for your response to this issue. Thank you.
Regards,
[redacted]
We are a debt recovery agency. Our company helps consumers resolve their delinquent financial obligations through payment plans or structured settlements. Our clients include financial companies, medical institutions and other credit providers. I am writing to you in regards to the above case number...
for [redacted], from [redacted], FL. In regards to the complaint, we have been unable to locate an account for Mr. [redacted] in our office. We searched our system with all of the information that was provided to us via the complaint. However, we were not able to locate Mr. [redacted]'s phone number, name,or address. We have determined that Mr. [redacted] was contacted in error; it was a wrong number. With the phone number provided on the complaint, our company listened to the call placed to Mr. [redacted] and we determined that the representative that spoke with Mr. [redacted] did act unprofessionally. He has since been placed on a final warning for violating Atlantic Recovery Solutions Policies. We officially apologize for any inconvenience that this might have cause Mr. [redacted]. No further calls or attempts will be made to that number. Please let me know if there is any additional information I can provide you. Neno N. COO/V. President Atlantic Recovery Solutions, LLC
I would like for that company to remove an credit inquiry that they put on my [redacted] credit report without my authorization. Once that has been removed I will be totally satisfied.
We area debt recovery agency. Our company helps consumers resolve their delinquent financial obligations through payment plans or structured settlements. Our clients include financial companies, medical institutions and other credit providers. I am writing to you in regards to the above case number...
for [redacted], from [redacted], NY. In regards to the complaint, we have carefully listened to calls made on this account. We had determined that Ms. B. did act unprofessionally. She has since been placed on a final warning for violating Atlantic Recovery Solutions Compliance Policy. We have requested all validating documents from our client and will have them provide them as soon as possible. Since receiving the customers' claim, we have closed and returned the account to our client for further review. We have ceased all collections activity on the account in our office. I hope this will provide Ms. [redacted] with the best possible resolution on this matter. Please let me know if there is any additional information I can provide you. Thank you, Zachariah A. CEO/ President Atlantic Recovery Solutions, LLC
We are writing to you in regards to the complaint filed to our office on behalf of Ms. [redacted]. We attempted to contact Ms. [redacted] in regards to her son Mr. [redacted]. Ms. [redacted]’s phone number was provided on his account as an alternative number to get in contact with Mr. [redacted]. We needed...
to contact Mr. [redacted] in regards to his personal business matter that was placed in our office for collections. We were requested to contact Mr. [redacted] in an attempt to remedy the specific account. We are requested to attempt all the phone numbers provided to us on Mr. [redacted]’s account. Since receiving the complaint, we were able to get in contact with Mr. [redacted] directly. Additionally, any other phone numbers listed on Mr. [redacted]’s account have been removed. There will be no further attempt to contact Mr. [redacted] via any alternative numbers. We were able to reach a satisfactory agreement with Mr. [redacted]. We apologize for the inconvenience. Please let us know if there is anything else we can provide. Thank you, Atlantic Recovery Solutions, LLC.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; so long as Atlantic Recovery Solutions cease all contact in this matter.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are writing to you in regards to a complaint filed against our office on behalf of [redacted] from [redacted], [redacted]. We attempted to contact Ms. [redacted] in regards to her delinquent [redacted] College Account. Her [redacted] College account was placed in our office for collections. The account was...
placed in our office on behalf of a third party client we are contracted by. We were requested to contact Ms. [redacted] in order to remedy this specific accounts delinquency. After carefully reviewing all calls on the account we have determined that our representative violated Atlantic Recovery Solutions compliance policy and acted in an unprofessional manner. We have taken the appropriate disciplinary action against this representative. After receiving the complaint we have ceased any further communication with Ms. [redacted]. We have closed her account in our office and have returned it back to our client. There will be NO further attempts to contact Ms. [redacted] from our office. We do not have access to Ms. [redacted]'s account any longer. Please let me know if there are any further questions or concerns. Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. NOT satisfied..........YES confadintial information was left in my phone wether you believe it or not it is YOUR problem and I will let my lawyers do what they want to do now. I have the messages on my phone. Wether the number was private or not. You decide bit your company's name was left on there also and the harrassing of my family will NOT be left untolerated. Legall action has been taken. Thank you and God bless. (Why would you keep harassing my sister that lives in [redacted] when I live in [redacted]!?!?!?!!?!!!??? Anyways do not send a message back we will resolve this in court.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I look forward to receiving a copy of this recorded message as I was told someone would be showing up at my door This is an untruth provided by the CEO of this company I have PTSD and do not need threats so I plan to forward this to the attorney general's office Regards, [redacted]
I'm writing in response to the claim we received concerning *** *** ***This
account was placed in our office on August 1, The account was activated on September
15, We spoke with the maker on this account *** ***; he informed us the co maker
*** *** *** was
responsible for thisWe got in contact with Ms*** she set
up the balance in full of $dated for September 30, on her debit cardWe ran the card
on that date it came back declinedWe left a message for Ms*** on the 30th and we did
not receive a return callWe then called her again on October 1, she apologized and
claimed that she forgot to put the money on there, to please run the card on October 2,
We ran the card and it declined againWe contacted Ms*** again she stated the money
was on the card, a supervisor got on the phone and discovered there was a $daily limit on her
cardWe processed the payment in the amount of $The supervisor did state the account
would be closed as settled in full for that amount but somehow the account was not closed
properlyThe accounting department then saw the remaining $on October 6, and called
for the remaining balanceThis was an error on our partWe apologize and have taken measure
to improve the communication between these departments to ensure this will not happen again
We have sent Ms*** a paid letter
We returned this account back to our client and let them know Ms*** paid the account
We have ceased any and all communication with Ms***Please let me know if you need
anything else
Thank you
*** ***
CIO
We are a debt recovery agencyOur company helps consumers resolve their delinquent financial obligations through payment plans or structured settlementsOur chants include financial companies, medical institutions and other credit providersI am writing to you in regards to the above case number for *** *** ***, from ***, **Atlantic Recovery Solutions has a zero tolerance policy when it comes to the type of behaviorI would like to clarify though; at no point did the representative threaten to show up at the customers' houseWe can provide a written transcript and a recorded call regarding this correspondence, upon requestThe representatives did directly violate Atlantic Recovery Solutions Quality Assurance Policies and ProceduresThe responsible representatives employment has been terminated at Atlantic Recovery SolutionsWe have requested the recorded callWe will forward the call to the Revdex.com once we receive itSince receiving the complaint we have closed and returned the account to our client for further reviewWe have ceased all collections activity on the account in our officeI hope this will provide Mr*** with the best possible resolution on this matterplease let me know if there is any additional information I can provide youThank you, Zachariah ACEO/ President
Our office contacted Mr. [redacted] in regards to his delinquent personal business matter that was placed with our office. We contacted Mr. [redacted] twice in hopes to help Mr. [redacted] to remedy his account. Mr. [redacted] terminated both calls. The reason why Mr. [redacted] was asked for his debit card number, is...
because we are requested to secure the payment in our office so we can show our client good intentions to resolve the account. Furthermore, after reviewing the calls alleged in the complaint, our office was able to determine that there was NO private or confidential information that was left in Mr. [redacted]’s voice mail. The messages simply stated that we have a time sensitive personal business matter. Our representative did not disclose any of Mr. [redacted]'s personal information. We did make several additional attempts to contact Mr. [redacted]; however they were not made on the same day. Also, our office cannot confirm that Mr. [redacted]’s place of employment was contacted. After receiving the complaint we have ceased any further contact with Mr. [redacted]. We have also closed Mr. [redacted]’s account in our office with prejudice, and we have returned it back to our client. There will be no further attempts to contact Mr. [redacted] from our office.
We attempted to contact Ms. [redacted]) in regards to her personal business matter that was placed in our office. The matter that was placed in our office is listed under Ms. [redacted]’s maiden name, [redacted]. We were requested to contact Ms. [redacted] and try to remedy the matter. After making a...
couple attempts to contact Ms. [redacted], we had no success. Our company was not able to establish a confirmed phone number for Ms. [redacted]. Per our client, we were requested to attempt to contact Ms. [redacted] via the alternative phone numbers listed on her file. After receiving the complaint, we were able to establish contact with Ms. [redacted]. She contacted our office. At that time all the necessary information pertaining to her file was sent to Ms. [redacted]’s physical address. We also removed all alternative phone numbers on her file. There will not be further attempts to call Ms. [redacted] from our office until we receive a response from herself. We are currently awaiting a response from her.
We are a debt recovery agency. Our company helps consumers resolve their delinquent financial obligations through payment plans or structured settlements. Our clients include financial companies, medical institutions and other credit providers. I am writing to you in regards to the above case number...
for [redacted], from [redacted], **. Atlantic Recovery Solutions has a zero tolerance policy when it comes to the type of behavior. I would like to clarify though; at no point did the representative threaten to show up at the customers' house. We can provide a written transcript and a recorded call regarding this correspondence, upon request. The representatives did directly violate Atlantic Recovery Solutions Quality Assurance Policies and Procedures. The responsible representatives' employment has been terminated at Atlantic Recovery Solutions. Since receiving the complaint we have closed and returned the account to our client for further review. We have ceased all collections activity on the account in our office. I hope this will provide Mr. [redacted] with the best possible resolution on this matter. Please let me know if there is any additional information I can provide you. Thank you, Zachariah A. CEO/ President
We are writing to you in regards to the complaint filed to our office on behalf of Ms. [redacted] from [redacted], **. We attempted to contact Ms. [redacted] in regards to her delinquent [redacted] account that was placed in our office for collections. The account was placed in our office on behalf of...
a third party client that we represent. We were requested to contact Ms. [redacted] in an attempt to remedy the specific account. We were also asked to contact Ms. [redacted] via any alternative phone numbers provided to us on her account. The phone number that was provided on the complaint was not listed on Ms. [redacted]’s account. We did not have a right contact number for Ms. [redacted] prior to her calling into our office. The reason that Ms. [redacted] was asked to provide us with the last four numbers of her social security number is that we are mandated to confirm the identity of the consumer we are speaking with, due to identification purposes. We are required by state and federal law to obtain that information before disclosing the nature of the call. Furthermore, we did send the required letter to Ms. [redacted]’s address in [redacted], **. After receiving the complaint we have ceased any further communication with Ms. [redacted]. We have closed her account in our office and have returned it back to our client. There will be NO further attempts to contact Ms. [redacted] from our office. We do not have access to Ms. [redacted]’s account any longer. Please let us know if there are any more questions. Thank you, Atlantic Recovery Solutions.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although this is NOT my debt and I do not appreciate them including address when you say NOT to include any personal info, SHADY!
Regards,
[redacted]
We are a debt recovery agency. Our company helps consumers resolve their delinquent financial obligations through payment plans or structured settlements. Our clients include financial companies, medical institutions and other credit providers. I am writing to you in regards to the above case number...
for [redacted], from [redacted], CT. In regards to the complaint, we have carefully listened to calls made on this account. We apologize that Ms. [redacted] feels as if she is being harassed. We are only trying to get a hold of her concerning a personal business matter. At no point did our
representative threaten to garnish her wages. This personal business matter is not concerning a pay day loan. Since receiving the customers' claim, we have closed and returned the account to our client for further review. We have ceased all collections activity on the account in our office. I hope this will provide Ms. [redacted] with the best possible resolution on this matter. Please let me know if there is any additional information I can provide you. Thank you. Zachariah A. CEO/ President Atlantic Recovery Solutions, LLC
We are writing to you in regards to the complaint filed to our office on behalf of Ms. [redacted]. We attempted to contact Ms. [redacted] in regards to her daughter Ms. [redacted]. Ms. [redacted]’s phone number was provided on her account as an alternative number to leave a message for Ms. [redacted]. We...
contacted Ms. [redacted] in regards to her delinquent [redacted] – [redacted] account ending in [redacted], that was placed in our office for collections. We were requested to contact Ms. [redacted] in an attempt to remedy the specific account. Furthermore, we do not show that this account had been resolved several years ago. Also, we do not show that this account had a joint user associated with it. This account has been placed in our office as still delinquent and only under Ms. [redacted] as the obligated party on it. We cannot confirm that this account has been resolved prior. After reviewing the recorded calls on this account, we were able to determine that the woman that Ms. [redacted] was transferred to did not threaten her with a wage garnishment. We simply stated that we need to make a final decision on behalf of our client. After receiving the complaint we have ceased any further communication with Ms. [redacted] and Ms. [redacted]. We have closed her account in our office and have returned it back to our client. There will be NO further attempts to contact Ms. [redacted] or Ms. [redacted] from our office. Please let us know if there is any further questions. Thank you, Atlantic Recovery Solutions.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. For clarification, just to make sure we are on the same page, the phone number that leads to my desk phone is ###-###-####. His name is [redacted]. He no longer works here at [redacted]. I trust that there will be no more automated phone calls from their office after this point because I will be saving records and statements. Thank you for your response to this issue. Thank you.
Regards,
[redacted]
We are a debt recovery agency. Our company helps consumers resolve their delinquent financial obligations through payment plans or structured settlements. Our clients include financial companies, medical institutions and other credit providers. I am writing to you in regards to the above case number...
for [redacted], from [redacted], FL. In regards to the complaint, we have been unable to locate an account for Mr. [redacted] in our office. We searched our system with all of the information that was provided to us via the complaint. However, we were not able to locate Mr. [redacted]'s phone number, name,or address. We have determined that Mr. [redacted] was contacted in error; it was a wrong number. With the phone number provided on the complaint, our company listened to the call placed to Mr. [redacted] and we determined that the representative that spoke with Mr. [redacted] did act unprofessionally. He has since been placed on a final warning for violating Atlantic Recovery Solutions Policies. We officially apologize for any inconvenience that this might have cause Mr. [redacted]. No further calls or attempts will be made to that number. Please let me know if there is any additional information I can provide you. Neno N. COO/V. President Atlantic Recovery Solutions, LLC
I would like for that company to remove an credit inquiry that they put on my [redacted] credit report without my authorization. Once that has been removed I will be totally satisfied.
We area debt recovery agency. Our company helps consumers resolve their delinquent financial obligations through payment plans or structured settlements. Our clients include financial companies, medical institutions and other credit providers. I am writing to you in regards to the above case number...
for [redacted], from [redacted], NY. In regards to the complaint, we have carefully listened to calls made on this account. We had determined that Ms. B. did act unprofessionally. She has since been placed on a final warning for violating Atlantic Recovery Solutions Compliance Policy. We have requested all validating documents from our client and will have them provide them as soon as possible. Since receiving the customers' claim, we have closed and returned the account to our client for further review. We have ceased all collections activity on the account in our office. I hope this will provide Ms. [redacted] with the best possible resolution on this matter. Please let me know if there is any additional information I can provide you. Thank you, Zachariah A. CEO/ President Atlantic Recovery Solutions, LLC
We are writing to you in regards to the complaint filed to our office on behalf of Ms. [redacted]. We attempted to contact Ms. [redacted] in regards to her son Mr. [redacted]. Ms. [redacted]’s phone number was provided on his account as an alternative number to get in contact with Mr. [redacted]. We needed...
to contact Mr. [redacted] in regards to his personal business matter that was placed in our office for collections. We were requested to contact Mr. [redacted] in an attempt to remedy the specific account. We are requested to attempt all the phone numbers provided to us on Mr. [redacted]’s account. Since receiving the complaint, we were able to get in contact with Mr. [redacted] directly. Additionally, any other phone numbers listed on Mr. [redacted]’s account have been removed. There will be no further attempt to contact Mr. [redacted] via any alternative numbers. We were able to reach a satisfactory agreement with Mr. [redacted]. We apologize for the inconvenience. Please let us know if there is anything else we can provide. Thank you, Atlantic Recovery Solutions, LLC.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; so long as Atlantic Recovery Solutions cease all contact in this matter.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are writing to you in regards to a complaint filed against our office on behalf of [redacted] from [redacted], [redacted]. We attempted to contact Ms. [redacted] in regards to her delinquent [redacted] College Account. Her [redacted] College account was placed in our office for collections. The account was...
placed in our office on behalf of a third party client we are contracted by. We were requested to contact Ms. [redacted] in order to remedy this specific accounts delinquency. After carefully reviewing all calls on the account we have determined that our representative violated Atlantic Recovery Solutions compliance policy and acted in an unprofessional manner. We have taken the appropriate disciplinary action against this representative. After receiving the complaint we have ceased any further communication with Ms. [redacted]. We have closed her account in our office and have returned it back to our client. There will be NO further attempts to contact Ms. [redacted] from our office. We do not have access to Ms. [redacted]'s account any longer. Please let me know if there are any further questions or concerns. Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. NOT satisfied..........YES confadintial information was left in my phone wether you believe it or not it is YOUR problem and I will let my lawyers do what they want to do now. I have the messages on my phone. Wether the number was private or not. You decide bit your company's name was left on there also and the harrassing of my family will NOT be left untolerated. Legall action has been taken. Thank you and God bless. (Why would you keep harassing my sister that lives in [redacted] when I live in [redacted]!?!?!?!!?!!!??? Anyways do not send a message back we will resolve this in court.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]