We area debt recovery agency. Our company helps consumers resolve their delinquent financial obligations through payment plans or structured settlements. Our clients include financial companies, medical institutions and other credit providers. I am writing to you in regards to the case for [redacted]...
[redacted] from [redacted] , FL. In regards to the complaint, we have carefully listened to calls made on this account. We had determined that Mr. B. did act unprofessionally. He has since been placed on a final warning for violating Atlantic Recovery Solutions Compliance Policy. We have requested all validating documents from our client and will have them provide them as soon as possible. Since receiving the customers' claim, we have closed and returned the account to our client for further review. We have ceased all collections activity on the account in our office. I hope this will provide Ms. [redacted] with the best possible resolution on this matter. Please let me know if there is any additional information I can provide you. Thank you, Zachariah A. CEO/ President Atlantic Recovery Solutions, LLC
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I look forward to receiving a copy of this recorded message as I was told someone would be showing up at my door. This is an untruth provided by the CEO of this company. I have PTSD and do not need threats so I plan to forward this to the attorney general's office.
Regards,
[redacted]
A copy of the Validation Letter has been attached on this response. The letter was sent out on 3-2-2017. We feel confidant that Ms. [redacted] will receive the letter by the middle of next week. After further review of the calls, we were able to determine that Ms. [redacted] used profane language with our representative on 2/20/2017. On the phone call on 2/24/2017, our representative, which is a team leader, tried to help Ms. [redacted] and email her a copy of the same validation letter that's attached on this response. Ms. [redacted] continued to dispute the account. At that point the request for the Validation letter was submitted. Also, at that time we closed her account with our office. We have ceased any further activity on her account and we have returned her account to our client. There will be no further attempts to contact Ms. [redacted] from our office. Please let me know if there is anything else we can provide. Thank you.
We contacted Ms. [redacted] regarding a personal business matter that has been placed in our office for servicing. After speaking with Ms. [redacted], our office was not able to come to a resolution regarding her account. After reviewing the recorded calls, we determined that two of our representatives...
did not follow our policies and procedures. We try to work with our consumers to reach a mutual agreement for resolution. Since discovering these issues, we have reprimanded one of representatives and we have demoted another. Also, we implemented more monitoring and training classes, to make sure that these types of issues do not occur again.
We are a debt recovery agency. Our company helps consumers resolve their delinquentfinancial obligations through payment plans or structured settlements. Our clients includefinancial companies, medical institutions and other credit providers.I am writing to you in regards to the above case number...
for [redacted], from Columbus, OH.We have issued a disciplinary corrective action report to Ms. Jordan concerning thecommunication with this customer. As soon as our Chief Compliance Officer was made aware ofthe situation she had forwarded the full documentation to the customer. This information wasprovided to the customer via email, per customers' request, on 06/11/2015.Since receiving the customers' claim of fraud, we have closed and returned the account to ourclient for further review. We have ceased all collections activity on the account in our office. Ihope this will provide Mr. [redacted] with the best possible resolution on this matter.Please let me know if there is any additional information I can provide you.Thank you,[redacted] - CEO/ PresidentAtlantic Recovery Solutions, LLC
We are a debt recovery agency. Our company helps consumers resolve their delinquent financial obligations through payment plans or structured settlements. Our clients include financial companies and other credit providers. I am writing to you in regards to the above case for [redacted],...
from [redacted], CA. We have carefully listened to all calls made on this account. We have determined that Mr. M. had treated the customer courteously and professionally. Mr. M. did follow the proper procedure when handling this account. I have uploaded the call for your review. Since receiving the customers’ claim, we have closed and returned the account to our client for further review. We have ceased all collections activity on the account in our office. I hope this will provide Ms. [redacted] with the best possible resolution on this matter. Please let me know if there is any additional information I can provide you.
We contacted this consumer due to a personal business matter in our office. The consumer received calls from our office , but the caller ID was a local number due to a dynamic caller ID that we utilize on our out of state phone calls. We do own these numbers that are out of state, and if the...
consumer returns a call to these numbers they will reach back to our office. We can provide documentation to prove we own these numbers as well. The purpose for this is to prevent consumers from receiving long distant calls or if needing to return a call it will not be a long distant charge. We stated to the consumer where we were calling from as well so she is aware who is calling her from that caller ID. We reached out to her several times with no return call from the consumer. Therefore are next position is request by our client to contact relatives/associates for the consumer. Since the complaint has been received by Atlantic Recovery Solutions, our office has cease & desisted contact with this matter in totality. No further communication will be made to the representative. The matter will be returned by to our client accordingly
I am writing to you in regards to the above case number for [redacted], from [redacted], **. We have suspended the representative named in the complaint. We do not tolerate any violation of company compliance standards. Since receiving the customers' claim, we have closed and returned the account...
to our client for further review. We have ceased all collections activity on the account in our office. I hope this will provide Mr. [redacted] with the best possible resolution on this matter. Please let me know if there is any additional information I can provide you. Thank you, Zachariah A. CEO/ President Atlantic Recovery Solutions, LLC
We area debt recovery agency. Our company helps consumers resolve their delinquent financial obligations through payment plans or structured settlements. Our clients include financial companies, medical institutions and other credit providers. I am writing to you in regards to the case for [redacted]...
[redacted] from [redacted] , FL. In regards to the complaint, we have carefully listened to calls made on this account. We had determined that Mr. B. did act unprofessionally. He has since been placed on a final warning for violating Atlantic Recovery Solutions Compliance Policy. We have requested all validating documents from our client and will have them provide them as soon as possible. Since receiving the customers' claim, we have closed and returned the account to our client for further review. We have ceased all collections activity on the account in our office. I hope this will provide Ms. [redacted] with the best possible resolution on this matter. Please let me know if there is any additional information I can provide you. Thank you, Zachariah A. CEO/ President Atlantic Recovery Solutions, LLC
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I look forward to receiving a copy of this recorded message as I was told someone would be showing up at my door. This is an untruth provided by the CEO of this company. I have PTSD and do not need threats so I plan to forward this to the attorney general's office.
Regards,
[redacted]
A copy of the Validation Letter has been attached on this response. The letter was sent out on 3-2-2017. We feel confidant that Ms. [redacted] will receive the letter by the middle of next week. After further review of the calls, we were able to determine that Ms. [redacted] used profane language with our representative on 2/20/2017. On the phone call on 2/24/2017, our representative, which is a team leader, tried to help Ms. [redacted] and email her a copy of the same validation letter that's attached on this response. Ms. [redacted] continued to dispute the account. At that point the request for the Validation letter was submitted. Also, at that time we closed her account with our office. We have ceased any further activity on her account and we have returned her account to our client. There will be no further attempts to contact Ms. [redacted] from our office. Please let me know if there is anything else we can provide. Thank you.
We contacted Ms. [redacted] regarding a personal business matter that has been placed in our office for servicing. After speaking with Ms. [redacted], our office was not able to come to a resolution regarding her account. After reviewing the recorded calls, we determined that two of our representatives...
did not follow our policies and procedures. We try to work with our consumers to reach a mutual agreement for resolution. Since discovering these issues, we have reprimanded one of representatives and we have demoted another. Also, we implemented more monitoring and training classes, to make sure that these types of issues do not occur again.
We are a debt recovery agency. Our company helps consumers resolve their delinquentfinancial obligations through payment plans or structured settlements. Our clients includefinancial companies, medical institutions and other credit providers.I am writing to you in regards to the above case number...
for [redacted], from Columbus, OH.We have issued a disciplinary corrective action report to Ms. Jordan concerning thecommunication with this customer. As soon as our Chief Compliance Officer was made aware ofthe situation she had forwarded the full documentation to the customer. This information wasprovided to the customer via email, per customers' request, on 06/11/2015.Since receiving the customers' claim of fraud, we have closed and returned the account to ourclient for further review. We have ceased all collections activity on the account in our office. Ihope this will provide Mr. [redacted] with the best possible resolution on this matter.Please let me know if there is any additional information I can provide you.Thank you,[redacted] - CEO/ PresidentAtlantic Recovery Solutions, LLC
We are a debt recovery agency. Our company helps consumers resolve their delinquent financial obligations through payment plans or structured settlements. Our clients include financial companies and other credit providers. I am writing to you in regards to the above case for [redacted],...
from [redacted], CA. We have carefully listened to all calls made on this account. We have determined that Mr. M. had treated the customer courteously and professionally. Mr. M. did follow the proper procedure when handling this account. I have uploaded the call for your review. Since receiving the customers’ claim, we have closed and returned the account to our client for further review. We have ceased all collections activity on the account in our office. I hope this will provide Ms. [redacted] with the best possible resolution on this matter. Please let me know if there is any additional information I can provide you.
We contacted this consumer due to a personal business matter in our office. The consumer received calls from our office , but the caller ID was a local number due to a dynamic caller ID that we utilize on our out of state phone calls. We do own these numbers that are out of state, and if the...
consumer returns a call to these numbers they will reach back to our office. We can provide documentation to prove we own these numbers as well. The purpose for this is to prevent consumers from receiving long distant calls or if needing to return a call it will not be a long distant charge. We stated to the consumer where we were calling from as well so she is aware who is calling her from that caller ID. We reached out to her several times with no return call from the consumer. Therefore are next position is request by our client to contact relatives/associates for the consumer. Since the complaint has been received by Atlantic Recovery Solutions, our office has cease & desisted contact with this matter in totality. No further communication will be made to the representative. The matter will be returned by to our client accordingly
I am writing to you in regards to the above case number for [redacted], from [redacted], **. We have suspended the representative named in the complaint. We do not tolerate any violation of company compliance standards. Since receiving the customers' claim, we have closed and returned the account...
to our client for further review. We have ceased all collections activity on the account in our office. I hope this will provide Mr. [redacted] with the best possible resolution on this matter. Please let me know if there is any additional information I can provide you. Thank you, Zachariah A. CEO/ President Atlantic Recovery Solutions, LLC