Atlantic States Home Improvement, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint, because it didn't happen as they said it was Please see the email below, that I received from ARS
Dear *** ***:
Thank you for bringing
this matter to our attention and allowing us the opportunity to work with you
to get it resolved. We not only need to know but want to know when our
customers are not happy.
As we spoke about on
the phone I am happy to have the parts installed for you at only the cost of
the parts themselves, and I will refund the difference from the money you
previously paid inI have made arrangement for the field supervisor Bruce Tech
to install the parts on Monday 11-30-in the morning as requested
We have addressed this issue with the individuals involved in an effort
to learn from this experience and make necessary changes and improvements to
our procedures
We regret any
inconvenience this issue may have caused and we hope that this email will
confirm our commitment and desire to improve our quality of service
If you would like to
discuss this issue further, please do not hesitate to contact me at
*** ** ***
Sincerely,
Joseph B***
*** Quality
Assurance Manger
joseph B*** | *** quality
assurance manager
ARS / Rescue
Rooter *** *** *** *** ** ***
(*** *** *** ***
Bruce arrived on yesterday, November 30th, two hours from the agreed time with no partsHe was told I had the partsJoseph had agreed to purchase the parts, and refund the money that I had previously paid out to *** *** The money has not been refundedJoseph was suppose to call me back on yesterday to discuss what happen He did not callI called him back at 3:pm and received his voice mail As of 11:am, December 1st, I have receive no communications from anyone

October 23,
Revdex.com of Metropolitan Houston
RE: Revdex.com ID# ***
*** * ***
American Residential Services, LLC
D/B/A ARS/*** *** (“ARS”) has received
your email dated October 14, 2015,
regarding the above-referenced complaint.
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond.
In addition to the letter we’ve sent to
her via ***, we have made multiple attempts to reach Ms*** via phone at *** *** and via email at *** to gain a better understanding of
the complaint towards achieving an amicable resolution. We look forward to working with her upon
speaking to her
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at *** ***
Respectfully,
Janice H***
Corporate Customer Relations Lead

To whom it may concern,Thank you for giving us the opportunity to respond to our customerWe apologize for the delay in which it took us to resolve his concernWe are pleased that we have been able to find a solution for our customer and we appreciate the opportunity to follow up with him to
ensure that he is satisfied with the work done

To Whom It May Concern: American Residential Services, LLC D/B/A ARS Houston ("ARS") has received your email dated October 17,2016 regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in
communication with Mrs*** and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.If you require additional information regarding this complaint, please contact me directly at *** ***

American Residential Services, LLC D/B/A ARS Houston ("ARS") has received your email dated September 12,, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with Mrs*** and have reached an amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 259-

*** *** ***
*** ** *** ***
RE: RevDex.com ID# ***
*** ***
American Residential Services, LLC
D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated
*** **,
regarding the above-referenced complaint.
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond.
We have been in communication with *** *** and have reached an amicable resolution to his satisfaction
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute. If you require additional
information regarding this complaint, please feel free to contact me at *** ***
Respectfully,
*** ***
Corporate Customer Relations Manager

To whom it may concern, ARS/RR appreciates the opportunity to resolve our customers' complaints in a timely mannersWe are pleased that we have been able to resolve this concernThe customer has received a refund and should see it reflected on her card within 3-business daysthe customer
has been contacted and made aware of the pending refund

To whom it may concern, Multiple attempts have been made to resolve the complaint with the customerAs of today, the customer has been unresponsive Five phone calls were made in which messages were leftWe also attempted to reach the customer via emailWe do look forward to resolving
this complaint as soon as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Sunday, October 02, 6:PM Subject: ID ***Thank you for the follow up on my complaint again ARS Rescue Rooter. I see the response they provided but unfortunately, it is untrue. Their response says they have called five times and I did not respond. In fact, I did return the call to Sumitria (probably incorrect spelling) at 901-259-7509. The first time I spoke with her she stated that ARS wanted to send someone to my home to look at the issue. This was two days after the original complaint. I explained that I had already had another company fix the issue. She told me she would talk to the office again and call me back the next day. She called on around 2:Houston time on September 19. I returned her call at 4:and got her voicemail. I left a message for her to call me back. Since then I have had no contact from anyone from ARS either by phone, mail or email. Although I am extremely disappointed, I am not surprised.Thank you.*** ***
*** * ***
*** ** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Tuesday, October 04, 5:PM Subject: Re: Complaint ID ***Over the last months, ARS has slowly handled some of the outstanding problems they created, but there are still issues that they have not addressed, and we are still very dissatisfied with their manner of addressing the complications, i.e., only after multiple requests on our part, with stubbornness and denial of responsibility at every turn, in contravention of their contractual covenant to "endeavor to render prompt and efficient service". Below are the two pending repairs that have not yet been responded to:1. the damaged sheetrock to be replaced, textured and painted to to match the balance of the ceiling2. the missing R-insulation in the attic shall be replaced by new R-insulation.We sent a reminder email to ARS on September about these two issues but have not yet received a response. At the moment, it appears that they will not finish their project unless we sign a release absolving them of all responsibility for their work. They have essentially made completion of the contract contingent on our signing a release. In my opinion, this is an inappropriate business practice.Thank you for your assistance.Best,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. There have NOT been multiple offers as stated in the email from ARSTheir offer is the same, namely, a monetary amount and additional years of their home service plan. I would hope they could provide an additional incentive.
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***

American Residential Services, LLC D/B/A ("ARS") has received your email dated July 10, regarding the above-referenced complaintThank you for bringing this matter to our attention and allowing us the opportunity to respondWe have been in communication with the customer and have reached an
amicable resolutionARS prides itself on providing premier customer service and appreciates your assistance in resolving this disputeIf you require additional information regarding this complaint, please contact me directly at (901) 271-

American Residential Services, LLC D/B/A ("ARS") has received your email dated February 27, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached...

an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted]

To whom it may concern, ARS/ RR takes great pride in delivering an unparalleled customer service experience. We recognize that the above reference customer has retained an attorney, therefore, our legal counsel will work together with the customer's attorney to reach an amicable resolution. We would like to thank you for helping us to resolve this matter,  and we are confident that we will reach a resolution soon.

American Residential Services, LLC D/B/A "ARS" has received your email dated March 7, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached an...

amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (901) 271-9839.

American Residential Services, LLC D/B/A ("ARS") has received your email dated May 17, 2017, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with our customer and have reached an amicable resolution. We have picked up the trash that customer spoke of in his rebuttal. The customer has also advised us that the paint on the bricks have been addressed. We have since spoken to our customer as early as May 22, 2017, and have been able to resolve this complaint. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (901) 271-9839.

August 19, 2016   Revdex.com of Houston and South Texas   RE:       Revdex.com ID# [redacted]             [redacted]   American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received...

your email dated August 9, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.    We are currently in communication with Mr. [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at [redacted]. Respectfully submitted, Sametria A[redacted] Corporate Customer Relations Team Leader

August 7, 2015
Revdex.com of Metropolitan Houston
RE:       Revdex.com ID# [redacted]
            [redacted]
American Residential Services, LLC
D/B/A ARS/Rescue Rooter (“ARS”) has received your...

email dated July 31, 2015,
regarding the above-referenced complaint. 
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond. 
We are currently in communication with
Ms. [redacted] to gain a better understanding of the complaint and hope to achieve
an amicable resolution very soon.
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at (901) 271-9859.
Respectfully,
Tracey [redacted]
Corporate Customer Relations Manager

American Residential Services, LLC [redacted] ("ARS") has received your email dated September 5, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with our customer...

and have reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (901) 271-9839.

American Residential Services, LLC D/B/A ("ARS") has received your email dated June 20, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with the customer and have reached an...

amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (901) 271-9839.