Atlantic States Home Improvement, Inc.

November 23, 2015
Revdex.com of Metropolitan [redacted]
RE:       Revdex.com ID# [redacted]
            [redacted]          
American Residential...

Services, LLC
D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated November 13, 2015,
regarding the above-referenced complaint. 
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond. 
We are currently in communication with
Ms. [redacted] to gain a better understanding of the complaint and hope to achieve
an amicable resolution very soon.
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at [redacted].
Respectfully,
[redacted] H[redacted]
Corporate Customer Relations Lead

July 13, 2016   Revdex.com of Houston and South Texas   RE:       Revdex.com ID# [redacted]             [redacted]   American Residential Services, LLC D/B/A ARS/Rescue Rooter (“ARS”) has received your...

email dated July 9, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.    We are currently in communication with [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted,   Sametria A[redacted] National Customer Relations Analyst

December 9, 2015
Revdex.com of Metropolitan Houston
 
RE:       Revdex.com ID# [redacted]
            [redacted]     
American Residential Services, LLC
D/B/A ARS/[redacted] (“ARS”) has received your email dated November 28, 2015,
regarding the above-referenced complaint. 
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond. 
On December 2, 2015, we conversed with Ms.
[redacted] to clarify any miscommunication. 
Ms. [redacted] informed us that she was unaware that the prior propositions
made were deemed offers towards resolving her concerns.  After we iterated the prior offers, Ms.
[redacted] has requested time for further review over the holiday period.
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at [redacted].
Respectfully,
Janice H[redacted]
Corporate Customer Relations Lead

September 4, 2015
Revdex.com of Metropolitan Houston
RE:       RevDex.com ID# [redacted]
            [redacted]
American Residential Services, LLC
D/B/A ARS/Rescue Rooter (“ARS”) has received your...

email dated August 25, 2015,
regarding the above-referenced complaint. 
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond.   
We have been in communication with Ms.
[redacted] and have reached an amicable resolution with her.
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at [redacted].
Respectfully,
Tracey H[redacted]
Corporate Customer Relations Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

From: P[redacted], La'Ticca [mailto:LP[redacted]@ARS.com] On Behalf Of CustomerCareMailSent: Tuesday, December 29, 2015 11:04 AMTo: [email protected]: [redacted], [redacted]Subject: RE: You have a new message from the Revdex.com of Central Ohio complaint #[redacted]. - REQUEST FOR TRANSFERHello....

 This message is for Kathy Giere.  Kathy, I’m reaching out to you in reference to this complaint posted by Duane [redacted].  Though the complaint was launched against our Columbus, OH, location, it should’ve been launched against our Houston, TX, location (http://www.Revdex.com.org/houston/business-reviews/air-conditioning-contractors...⇄ >.  Will you please assist us in transferring the case? La’Ticca W. P[redacted]Special Projects CoordinatorAmerican Residential ServicesDirect Line: (901)271-9869Fax Line:     (901)271-9712

August 30, 2016   Revdex.com Serving Dallas and Northeast Texas   RE:       Revdex.com ID# [redacted]             [redacted]           [redacted]...

[redacted] has received your email dated August 29, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We have been in communication with [redacted] and have reached an amicable resolution with her.  We ask that [redacted] allow 7-10 days for the agreed refund amount to be credited to her account.  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please feel free to contact me directly at [redacted] Respectfully submitted, Sametria A[redacted] Corporate Customer Relations Team Leader

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Sent: Friday, August 21, 2015 9:30 PM To: drteam Subject: Re: Reply Regarding Complaint #[redacted]   Dear Houston Revdex.com,   Please see my response as noted below to your inquiry re;complaint ID [redacted]:     Dear [redacted] : This message is in regard to your complaint submitted on 7/30/2015 5:47:04 PM against ARS Rescue Rooter.  Your complaint was assigned ID [redacted]. You recently filed a complaint on the above mentioned company.  The last we heard from you the issue was not resolved.  Please provide us with an update and advised which items (if any) remain unresolved. Please complete and return it as soon as possible. Are the issues resolved?   _____X____Yes    _____________No If yes, when was the issue resolved?  On today 8/21/2015, I received a check from ARS (via [redacted] Overnight Express) for $2850.00, as reimbursement for the amount I requested and paid to repair the damage to my master bathroom.  I now consider this complaint as satisfied, Thank you for your assistance Houston Revdex.com.  If no, what issues remain outstanding? N/A ________________________________________________________________________________...⇄ ________________________________________________________________________________...⇄ Did you ever file your case through the court system?  _____NO_____ If so please include a copy of your filing or judgment for our files. Signature: _____[redacted]_________Date: _____8/21/2015__________ Please respond just as soon as possible to this inquiry.  Feel free to email the information to [email protected] ; make sure to reference your case number. Regards,

August 21, 2015
Revdex.com of Metropolitan Houston
RE:       Revdex.com ID# [redacted]
            [redacted]
[redacted]
American Residential Services, LLC
D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated August 10, 2015,
regarding the above-referenced complaint. 
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond. 
We have been in communication with Ms. [redacted]
and have reached an amicable resolution with her.
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at (901) 271-9859.
Respectfully,
Tracey [redacted]
Corporate Customer Relations Manager

January 11, 2016
Revdex.com of Central Ohio, Inc.
RE:       RevDex.com ID# [redacted]
            Duane W [redacted]
American Residential Services, LLC
D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated January 10, 2016,
regarding the above-referenced complaint. 
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond.   
We have been in communication with Mr. [redacted]
and have reached an amicable resolution to his satisfaction.
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at (901) 271-9856.
Respectfully,
[redacted]
Corporate Customer Relations Lead

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  ARS SAID THAT THERE GOING TO RE FUND $67.00

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: [redacted] Sent: Wednesday, October 26, 2016 8:17 PM To: ssa[redacted]@ARS.com Cc: drteam <[email protected]> Subject: Re: Your ARS/RR Corporate Representative Sametria, I appreciate you reaching out to me.  Based on your voicemail, the best I can hope for from ARS is that they might consider maybe reimbursing me for the overage in my electricity bill which jumped up as a result of the issues I experienced with ARS.  If ARS is not willing to reimburse me for, at a minimum the $122 dollars I paid for coolant that leaked right back out of the system within 10 days, I have no interest in dealing with ARS any further.  I do not believe that ARS is sincere in their desire to resolve this issue for me and I do not see the need for either of us to spend additional time on the matter. Thank you for your attempt to assist. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

December 15, 2015
Revdex.com of Metropolitan [redacted]
RE:       RevDex.com ID# [redacted]
            [redacted]
American Residential Services, LLC
D/B/A ARS/Rescue Rooter (“ARS”) has received your email dated December 14,
2015, regarding the above-referenced complaint. 
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond.
We have been in communication with Ms. [redacted]
and have issued a refund.  Per her
request, we have scheduled a service visit for the morning of Saturday,
December 19, 2015.
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please free to contact me at [redacted].
Respectfully,
[redacted] H[redacted]
Corporate Customer Relations Lead

November 2, 2015
Revdex.com of Metropolitan Houston
RE:       Revdex.com ID# [redacted]
            Dan A
[redacted]  
American Residential Services, LLC
D/B/A ARS/Rescue Rooter (“ARS”) has...

received your email dated November 1, 2015,
regarding the above-referenced complaint. 
Thank you for bringing this matter to our attention and allowing us the
opportunity to respond. 
We have been in communication with Mr. [redacted]
and have addressed his concerns.
ARS prides itself on providing premier
customer service and appreciates your assistance in resolving this
dispute.  If you require additional
information regarding this complaint, please feel free to contact me at (901) 271-9856.
Respectfully,
Janice H[redacted]
Corporate Customer Relations Lead