Atlantis Sports Club

We are currently reviewing ***'s account, to see if she is eligible for a refundShe paid in full for a membership and has still utilized club servicesLegally we have the rights to modify services and are not responsible to refund her for a paid in full membership since we still supply these services

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As of 10/I have not received my refund Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] As for GOOD customer Relations ? 1) I paid my first year payment in 2016-in Febuary of 2016, then the second payment made in March of for 2017-for the Aqua classes in Bedford Ma, were I had been taking them for the last yearsthen this notice came : Pool UpdateMonday 6/13/-6:00AMDear Members,Atlantis has most recently been informed that the pool project is taking longer than anticipatedWe apologize for any inconvenience this has causedIt will be closed until the beginning of July.Also, we regret to inform you that due to new pool restrictions in Bedford, all aqua classes going forward will be held at our Atlantis Nashua location.Please see our Atlantis Nashua Aqua Class Schedule below:AS I noted in my past letters with the Better Bussiness Bureau, I did say I went to the Nashua N.Hlocation, but as I said in the past letters also this is not the location I paid forI paid for Bedford MaThe training is not what I paid for, I wanted reimbursement for what classes I paid for and never receivedNashua is over miles awayRegards, [redacted]

Due to the extenuating services we are taking these monetary matters seriously

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThis statement is not clearI feel it just a push off,buying time, just words Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

As stated, by mass law, you had days to get a refund As a health club, we have legal rights to modify servicesYour membership is valid still for the duration of this contractWe will have nothing further to speak to about refund eligibility as everything has been outlined

REPONSE: We have cross referenced our member check in software and have proof that *** has used club services (and aqua classes at other local atlantis locations) well into months after purchase In coordination and compliance with Mass State Law, we are not *** did not file for a refund within hours of purchase, and therefore we are not able to give her monatary compensation In the interest of good customer service, we are able to compensate ***'s Atlantis membership account with free months of unlimited personal training ($value)Legally we have the rights to modify services and are not responsible to refund her for a paid in full membership since we still supply these services

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]Sorry this is unacceptable, I would of cancelled if I had known that in months you where canceling the aqua class! NEVER would of join to go to Nashua N.H..This kind of act is what gives gyms a bad name take your money cancel a class, there you go made your quota for the month.Another Unhappy customer
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I have spoken with the consumer and will refund herI also will provide her with free visits for her and or her familyThank you

RESPONSE: Atlantis REFUNDED *** *** the FULL AMOUNT. Below is proof of receipt directly from our website. Payment Ref #DescriptionPayment MethodAmountScheduledRemainingActivation dateExpiration DateNotes115031ReturnedIndividual PIF
***/**$349.0005000/50003/31/20163/31/

We have responded to ***

We are currently reviewing [redacted]'s account, to see if she is eligible for a refund. She paid in full for a membership and has still utilized club services. Legally we have the rights to modify services and are not responsible to refund her for a paid in full membership since we still supply these...

services.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.] As for GOOD customer Relations ? 1) I paid my first year payment in 2016-2017 in Febuary of 2016,  then the second payment made in March of 2016 for 2017-2018 for the Aqua classes in Bedford Ma, were I had been taking them for the last 2 years. then this notice came : Pool UpdateMonday 6/13/16 -6:00AMDear Members,Atlantis has most recently been informed that the pool project is taking longer than anticipated. We apologize for any inconvenience this has caused. It will be closed until the beginning of July.Also, we regret to inform you that due to new pool restrictions in Bedford, all aqua classes going forward will be held at our Atlantis Nashua location.Please see our Atlantis Nashua Aqua Class Schedule below:AS I noted in my past letters with the Better Bussiness Bureau, I did say I went to the Nashua N.H. location, but as I said in the past letters also this is not the location I paid forI paid for Bedford Ma. The training is not what I paid for, I wanted reimbursement for what classes I paid for and never received. Nashua is over 25 miles away. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. This statement is not clear. I feel it just a push off,buying time, just words.
Regards,
[redacted]

Due to the extenuating services we are taking these monetary matters seriously.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. responded by doing what?????
Regards,
[redacted]

She is being refunded.

The refund of what this customer is owed is being processed.