Atlas Butler Heating And Cooling

On august 28th I called atlas butler to come look at air conditioner unit. I was told they would charge a diagnostic fee of 89.95 which I was ok with paying. The tech said the capicator was bad and he probably had one on truck. He did and he then put it on. When he was done I asked what I owed and he said 517.00. I told him I cant afford that and he should have told me before he did repairs what the charge would be he then said they had a program for preferred customers and I could get on that plan and it would only be 300.00 and so I said yes to that and paid him 200.00 cash put 100.00 on credit card and then gave check for 32.00 for plan. They next day after talking to my children I called to cancel plan and was told I owed the whole 517.00 if I canceled. I asked for a detailed invoice of the charges since my son said the parts only about 20.00 and they said its not their policy to give invoices. I spoke with the service manager and the customer service manager. I feel this company is just a rip off and felt they should have told the charge before any work was performed. Most companys will give you a written quote and have you sign before performing any work. I would like this resolved byn the owner of the company

Today, my Atlas Butler (AB) heat-pump powered HVAC system was checked and clean by AB tech., Veron B. Veron arrived on time. He first asked if there were any issues with the system. The system is several years old and works well. As expected, Veron did not find any problems. Great equipment, great service!

Very professional service. On time appointment and very courteous technician.

My experience with Atlas Butler have been great. Kyle F found to reason the air conditioner compressor in my new home would not work and fixed it. He also found that there is a slow leak in the coolant line and gave me options as to what I might consider doing. Decisions will be made this fall after the furnace can be inspected when it is operating.
Paul S found a leak in the guest room shower drain that I probably would never have found. He got the correct part/parts and made the necessary repairs.

Their rep was on time, courteous, and performed a thorough review of our AC system.

Kevin S. was the technician that came out to do our first annual maintenance. He was very kind, respectful, and thorough, and he took the time to explain the things he was checking and why. I was very happy with Kevin and have been so with Atlas Butler in general so far. I highly recommend them.

Justin is knowledgable and takes the time to explain how and why problems exist.

Our field serviceman, Kyle was friendly and experienced. He was able to answer all my questions and was very thorough during his diagnostic. Very thankful for Atlas Butler and the quality serviceman they hire.

On July 4, 2017, Atlas Butler Heating made some repairs on my hot water heater that did not resolve the issue and charged me $194.00. A second technician was sent on July 6th and he identified a different problem but did not recommend making that repair due to the age of the hot water heater. Instead, he recommended that I purchase from them and have them install a new hot water heater. Due to the exorbitant price, I declined and asked that the $194.00 be refunded since the initial repairs made were not the problem. He stated that he would have a supervisor call me; after waiting for several days without hearing from anyone, I called and spoke to whomever answers the phone and again requested a refund. She stated that she would have someone call me. As of this date, 8/10/17, no one has called me. In the meantime, I disputed the charge with my credit card bank.

Our service professional was very courteous. He answered all my questions and addressed all my concerns. Even going so far to say that he would fix a previous installation on our furnace when he returns in the fall to complete a furnace check-up.

Excellent Job by Rudra N. Atlas Butler Field Specialist. Please convey our thanks to Rudra for his knowledge and expertise. I have been having Atlas Butler on a regular basis for the last 15-20 years and they have done a very good job whenever they are on site.

Excellent service, very professional. Checked everything out in the system to find out what the problem was (Why my A/C kept cutting off) . After talking with him, I told him I was I interested in the Nest thermostat to go with my Google home. He told me they installed them and had them I stock. Went to get one exactly the color I wanted to match my decor and installed it, and showed us how it works . He was Awesome!

I purchased a high efficiency AC unit and furnace from Atlas Butler in the summer of 2015 for approximately 9500.00. This past June of 2017the condenser coil needed replaced because it was leaking refrigerant.. Atlas Butler charged me1,500.00 to replace it.
There is a class action lawsuit against the coil manufacturer that started back around 1008 or 2009. I bought the new AC unit and furnace in 2015. Was Atlas Butler aware that they were selling faulty equipment?
Since then I have asked them several times to give me the warranty information on the new coil I had to buy. I have also asked repeatedly for a breakdown of the 1500.00 bill I received. I would also like a written explanation of why the equipment manufacturers 5 year warranty did not cover the coil cost.

I called Atlas Butler to check a possible problem with a toilet. They came within an hour, checked it out and said that there was no indication of a problem. While checking the pipes in the basement they discovered a slow leak. They replaced the leaking pipe and cleaned up after they finished the job. They were very efficient, professional, and courteous. I highly recommend them.

Very efficient, well informed and very helpful.

Keith was a great guy, very polite and thorough. Spent time checking the furnace and AC. No issues to report.

This is a complaint I sent. No response from Atlas and they continue to charge my credit card....

Thank you for your e-mail response regarding my request to cancel the Club Membership.

In the interest of full disclosure I would like to add some background that supports my decision.

My house has three furnace/ac units some or all were originally installed by Atlas Butler by the previous home owner.

My first contact with your company was a service call for one of the three units not operating in heat mode.
Your tech visited and advised me that I needed a $400.00 part replaced. I realized I had an *** policy so I declined the repair and figured for that expense I would use the policy. I paid the Atlas Butler service call charge.

The company sent by *** inspected the unit and found a loose wire. Unit was fixed in about 5 minutes and has worked perfectly since.
I didn't think much about it, mistakes happen, and I signed up for the Club Membership anyway.

Fast forward to last week when my Spring inspection happened.

Your tech approached me with a part removed from one of the three units and advised me that it should be replaced. A dual capacitor. $395.00 plus a free hard start kit. He suggested the same for a second unit.

I asked if the part was bad and he said "No, but it could break at any time" I indicated that this unit is rarely used and I will wait for it to break. He re-installed the part. In the meantime I checked to see that a dual capacitor for this unit is available for sale at under $40.

So, had I taken his advice in addition to the $600 a year for club membership I would have replaced a $400 part that only had a loose wire and two dual capacitors for another $800. (That only cost $80 combined)

I am glad you are not servicing my parents' house....they would have easily been taken in by this type of despicable marketing and sales protocol.

Be assured, I will not be paying the additional $300 for the contract. If you find this unacceptable I will be glad to share my concern with the ethical practices of Atlas Butler with as many people as possible.

Atlas Butler didn't respond and they continue to charge my credit card.

Matt A, with ATLAS BUTTLER, is a very caring person. He has been to our home twice and each time is very professional, at the same time he makes you feel like he is doing for you what he would do for his own family. Thank you Matt. my family has been doing business with ATLAS BUTLER SINCE IT WAS CALLED BUTLER. THANKS ***.

Atlas Butler has been my choice for heating and cooling for many years. I turned to them this year for a plumbing problem, and the excellent service continues! They installed a power-vent water heater, which required a lot of piping specifications. Shiloh provided terrific technical expertise and great customer service. He is smart, thorough, friendly, and polite. He explained everything he did, and I am confident in the installation.

Our air conditioner was froze up not working and John S, was able to come to our house the very next day to diagnose the problem. He was very professional on time and well aware of what needed to be done. I recommend Atlas Butler for all your heating and cooling needs.