ATS Processing Services

Dear Customer, Thank you for contacting PlatePass® with your inquiry. Unfortunately, we are having difficulties locating your account. To better serve you, we request that you provide any of the following information:  ·        ...

Name of the rental agency.·         Return date of the rented vehicle.·         Name and address of the primary renter as it appears on the rental record.·         Receipt request·         Driver’s license number.·         Rental agreement number.·         Last four (4) digits of the credit card number that was charged.*·         Expiration date of the credit card number that was charged.·         Date the credit card was charged for the PlatePass expense. *To access your account by credit card number, the last four digits are required. PlatePass® exercises exhaustive security measures to ensure your information remains private. Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution. PlatePass® is committed to providing the highest level of customer service and apologizes for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, PlatePass® Customer Service

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.  Using the details you have provided, we are unable to locate the information...

related to the charge. To resolve this issue, please provide us with some of the information below: •Name of the rental agency. •Return date of the rented vehicle. •Name and address of the primary renter as it appears on the rental record. •Driver’s license number. •Rental agreement number. •Last four (4) digits of the credit card number that was charged.*•Expiration date of the credit card number that was charged. •Date the credit card was charged.  *To access your account by credit card number, the last four digits are required. ATS exercises exhaustive security measures to ensure your information remains private. Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution. Best Regards,ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have the adjusted $15...

processing from the balance due.  Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  Please allow up to 3- 5 business days for the refund to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service[redacted]) [redacted] | Monday- Friday, 6:00 AM to 4:00 PM PST |

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted],

 

Thank you for contacting PlatePass® with your inquiry.

 

Our research shows that your original call to our office was on 1/3/14, and then you called again on 1/22/14 and were informed of the format in which to submit your proof of...

payment to the toll authority.  We received the first email from you on 1/28/14 and our research department reviewed the documentation you sent on 1/30/14. Unfortunately, the documentation you provided was not a receipt or proof of payment, but rather a trip calculater showing the prices of tolls that you accessed.  Your account was noted and on 2/5/14 we issued a one time courtesy admin fee removal per your follow up call to our office.  

 

If you would still like the toll to be removed, please provide a bank statement, payment confirmation, or receipt showing this toll was paid for.  Please submit this to [email protected] or fax to ###-###-####.  We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused.

 

Thank you,

 

PlatePass® Support Specialist

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I rec'd your phone call last night when I returned home, after business hours. I have a the originals of all the info sent to this company-notes w/employees names, dates, etc. are written all over the notes. I sent a check to the address listed on the violation notice-as previously stated, it is in [redacted]. I did not indicate a date the check was sent. This seems to be the means of operation behind this company. They say they have not received a check to date-I am not the [redacted]. They note they have no email address to respond to-I will show you they did. They say they instructed me what to send-#1 proof from my bank of payment, has hand written note attached with my request for a response and an email address, #2 confirmation number from violation info--yet this is not their confirmation number. This all seems very sketchy. I will call your office today and receive the fax/scan instructions from you. THE BIGGER question or concern is-it takes them 1 month plus to supposedly read my request-yet as soon as I receive the "Delinquent Notice" I call the company and try to find out what is going on- They do not respond yet have no problem attaching a late fee to my payment????

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dea[redacted] *Thank you for contacting us regarding your concern as it is

our goal to provide you with excellent customer service.   We understand your frustration and apologize for any

inconvenience this matter has caused.  We have forwarded your inquiry...

to

our refund department to remove the full balance in the amount of $26.07. Please allow up to 5 business days for this to appear on

your account and thank you for your patience.  For further information

please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer [email protected](877) 411-4300 | Monday -

Friday, 6:00 AM to 4:00 PM PST |

Dear Daniel G[redacted] ,Thank you for contacting us regarding your concern as it is

our goal to provide you with excellent customer service.   We understand your frustration and apologize for any

inconvenience this matter has caused.  We have forwarded your inquiry to

our...

refund department to remove the full balance in the amount of $26.46. Please allow up to 5 business days for this to appear on

your account and thank you for your patience.  For further information

please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service[redacted]

[redacted]0 | Monday -

Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted]Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to...

our refund department to remove the complete balance for the amount of $28.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you,[redacted]

Dear [redacted],  Our records indicate that our office was in receipt of your proof of not in the area of the tolls on 2/5/14; Your account was worked by our research department 1/31/14 without the documentation you provided.  Without the documentation you provided, we were...

not able to issue any refunds.  Your account has now been reviewed including the receipts you submitted, and a full refund in the amount of $28.35 has been issued to your credit card on file.  We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, [redacted]

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry...

to our refund department to remove the complete balance for the amount of $20.95.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $40.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $27.50.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted],

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

We have researched your account and...

determined that the toll charges in question were the result of a technical error. This error has since been resolved and we have adjusted your account for the full amount of $32.60. The account is now closed and reflects a $0 balance. 

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

Best Regards,

 

ATS Processing Services

Dear Mr. [redacted],   Thank you for taking the time to contact us in regard to rental agreement [redacted].    We apologize for any frustration this situation has...

caused. Our records show that the Metropolitan Transportation Authority Bridges & Tunnels (MTAB&T) reported 4 tolls on 4 separate days between 07/21/2016 and 07/25/2016. A 5th toll was reported by the New York State Thruway Authority (NYSTA) on 07/25/2016. As the vehicle was rented for more than 5 days, the maximum administrative fee of $24.75 was assessed. Our records do show that a total charge of $58.50 for tolls and fees was placed to the card on file as of 08/03/2016.   The PlatePass® service is structured on your rental as a whole when activated. The current rate for the service is $4.95 per day, based on the duration of the rental and capped at $24.75 per rental period. More information regarding the PlatePass® service and administrative fee structure can be located on page 3 of the standard Hertz rental contract.   As we value you as a renter, we have reduced the administrative fees to one day of use, $4.95, as a one time courtesy. Please allow up to 5 business days for processing.   It is our hope that you find this matter to be resolved.   Thank you,   PlatePass® Customer Service [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST

Dear [redacted],       
 
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. 
 
We were able to review the information in our system. The Virginia Department of Transportation reported the rental vehicle driving through 3 toll facilities and all tolls were charged to the PlatePass® system. We regret to inform you that we do not have photographs to provide you with as the toll charges are transmitted electronically. However, we can continue to monitor the PlatePass® transponder.
 
Please be advised that the complete balance for the amount of $95.98 was removed on 05/13/2016. There is no further action required.
 
 
Thank you,
 
ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I really appreciate your helping me get information since I was unable to initially get the info from the merchant!

Regards,

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this issue has caused.  At this time we are unable...

to remove the remaining balance for the amount of $515.00 as it is for the Red Light violation fine.   We are only able to remove the penalty fee as the penalty fee is automatically added by the Issuing Authority of [redacted] for a failure to appear in court.  We understand you did not receive the notice prior to the court date and this is the reason we have removed the penalty fine for the amount of $300.00. In order to avoid further penalty fees we paid the Issuing Authority of [redacted] directly on your behalf.   We apologize you were unable to view the video on the violation, however; the images show you as the driver and the images are step by step of the Red Light violation. It is our hope that you find this matter to be resolved. Please don’t hesitate to contact us with any further questions or concerns. Sincerely,Customer Service SpecialistAmerican Traffic Solutions