ATS Processing Services

Review: In November 2013 I rented a car from [redacted] Rental Car at the JFK airport and returned it to the same location with exactly 255 miles on the odometer. A week afterwards I received a letter from ATS claiming that I went through 8 tolls in my rental vehicle. They provided an itemized list that fails to prove that my car was ever in any of these locations-- BECAUSE I WASN'T!!!! In my NY visit I never once went through a single toll in my rental car. I disputed it, I was told they'd review my complaint and to get back to me. They never did, they just debited the amount (of $155.91) from my account. To this point they've provided no evidence of my car being in these locations or whether that transponder was actually in my vehicle (there was some confusion at the rental location but I don't know the specific nature other than that at the security exit check the person working there had to make a call to clear something up but said I could leave). If the transponder is a removable device (similar to an [redacted]) then it was NOT in my vehicle, all I had was a GPS, but I have no idea what this transponder looks like or where it would be but it certainly wasn't visible to me inside the car. I don't know if the transponder identifier was even unique to my vehicle or if it's something that another person could hack to appear to be from my transponder. All I know is I wasn't at these locations and I've been unable to get a satisfactory response from ATS. They have shown they are not willing to really investigate anything-- where are the photos of me going through a single toll?

There is no way I was at the [redacted] I spent my entire trip on Long Island with a single jaunt into NYC via the Long Island Rail Road. I was with people the entire time and have photos of me and receipts from LI that prove I was there at/near the times of some of these tolls (one was even at 3 AM the night I flew into NY at 12:15 AM and then I drove straight to Long Island, had dinner at 1:30 AM, then went to my destination and fell asleep immediately). And if one of these tolls wasn't me, then none of them were me (which is certainly the case). Also, I can document and account for all of my mileage on Long Island and to/from the airport that would make it impossible for me to have been to these locations-- I put only 255 miles on my car and these tolls would have added another 100 based on where I was before and after (based on receipts and photos).Desired Settlement: Either provide photographic proof I was at these tolls (which is impossible since I wasn't) or provide the $155.91 refund. The latter is the only reasonable outcome.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

Your account was researched on 12/31/13 and the charges were found to be valid. 255 miles were driven in the vehicle during the rental period and the tolls that were reported do fall within that mileage, including the pick-up and drop-off location of the rental.

Since these tolls were reported by transponder, there are no images available of the vehicle accessing the tolls. Images are only taken at the toll locations if a transponder fails to read.

It is possible that the transponder was removed from the vehicle to which it was registered. Since we are unable to verify this, we are happy to issue a full refund to your account. However, since you have disputed this charge with your bank and a provisionary credit was issued on 2/19, we are unable to do so at this time.

If the bank reverses the credit, please contact us and we will refund the account in full.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

ATS did issue me a provisional credit but it was reversed because ATS disputed it, as seen in the attached screen capture of my bank statement.

They can certainly confirm on their end since it happened 8 days ago.

They claim that they believe my case yet they've fought me every step of the way! Why else would they dispute it with my bank?

Even now they say the tolls fit within my mileage, sure they do but only if you discount all of the actual driving I did! It's

preposterous to think that I only drove to-and-from the tolls directly with little in between or take into consideration where I

was staying in relation to all of the tolls. I was in NY for 10 days, do they think I only drove to the same tolls over-and-over

and went nowhere else? I have receipts & pictures from all of my destinations that are nowhere near the tolls near the alleged times!

There's a reason ATS has well over 200 Revdex.com complaints! Had I not contacted the Revdex.com I would never get a single response from them!

I've contacted them at least 3 times by phone and email and nobody has ever replied.

I'd like an immediate refund of the $155.91 and no more excuses or accusations that I went through these tolls when there is absolutely

no evidence of such beyond some transponder that was certainly not in my rental car at the time.

Business

Response:

Dear Customer,

We apologize that we have no record of the chargeback reversal. Occasionally provisional credit reversal funds are returned to the rental agency, rather than directly to ATS. Thank you for providing your documentation of the reversal. Our accounting department is issuing a refund check in the amount of $155.91 and mailing it to the address you have provided.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

It's just unfortunate that I had to spend several hours on the phone with ATS, my bank + emails to ATS and Revdex.com to resolve this which should've been done far more quickly and the initial dispute investigation should have been more transparent (what was reviewed? What were the findings? etc...).

Regards,

This business is legal, but an absolute ripoff. I was forced to use this, because I cant pay a Golden Gate Bridge Fare of $6.00. Instead I now have to pay $6 plus the $25 processing fee by this company.

Maybe I am jealous, this is legal thievery!!!

Review: Charged $25.75 for a one time platepass while using a Hertz rental car in Florida on Nov 23. Apparently the toll, which I never knew I was going through, was only $1.00, so they are charging me $24.75 more than the cost of the toll. This is the second time this has happened to me. I specifically asked Hertz to decline/disable use of platepass in my car to prevent this from happening. There is inadequate warning, education, explanation of these charges to make the average user aware of what's going on here. How can they charge $25.75 for a one time mysterious-to-me toll use? This is unethical. They claim it's buried in the rental agreement, but it's patently unfair to charge this kind of money for 1x use.Desired Settlement: Credit my [redacted] account for $24.75. Make it clearer to users how to avoid Platepass charges, particularly for infrequent users who come no where close to using $25.75 in tolls. (Ref #[redacted] on [redacted] bill) Tried to call them and get them to credit me; they refused.

Business

Response:

Dear [redacted],Thank you for contacting PlatePass® with your inquiry.Our research shows that the PlatePass® service was actively used for one day during your rental period. As a one-time courtesy, we have reduced the administrative fee to $4.95 to reflect a single day’s use. Arefund of will be applied to your account within the next 3-7 business days. Please note that Hertz offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass®service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone.Thank You,PlatePass® Customer Service

Review: These scam artists through the help of the city of [redacted]a gave me a $100 fine 5 years ago for making a right turn on red (which is legal). I didn't want to deal with it so I paid these criminals the $100. 5 years later they send another bill to my ex wife requesting another $100 for the same "violation". I called and I they could say is I owe.

I do not think it is legal for a company to request payment after they have received payment. Not to mention making up traffic citations.Desired Settlement: I want the $100 that I originally paid to be refunded to me and I would like a formal apology and verification that the illegal practices of this company have come to a stop. There is a very good reason why they were forced to remove the cameras. #scamartists

Business

Response:

An email was sent to the complainant asking for additional details with regard to the violation he references in his complaint. No violations had been located associated to his name or address, so I was unable to determine why, or even if, a second notice was sent on a violation that had been paid in full. The complainant did not respond to the email asking for additional details, so unfortunately we are unable to move forward with the investigation. Brad J[redacted]Director of Operations

PLATEPASS is a scam. I don't know why Revdex.com does not degrade the rating. How many negative complaints does it take, Revdex.com? This company is ripping off Americans.

I had incorrect charges before while renting a car for corporate travel and payments were made automatically to my credit card. Now I have incorrect charges while using a rental car for personal reasons, and I will not pay. According to their system invoice the rental car I used went through a toll in Chicago one day, then Orlando three days later, all while the car sat in my garage. Erroneous tolls totaled $3, but price-gouging administrative fees $4.95/day for every day I had the car in my garage… add $24.75.

The Revdex.com needs to take action against this company because consumers have no alternative. This company is used by multiple rental car agencies.

Review: RE: Rental Record [redacted]

License: [redacted]

Violation #: [redacted]

Good Afternoon,

I received your correspondence January 7, 2014 and spoke with your representative who did not acknowledge receipt of an email that I sent on November 22nd, 2013. She disclosed you received the violation from Washington D.C. on the 24th of November and you invoiced on the the 30th of December. This citation was paid on the 22nd of November 2013. Furthermore, your correspondence disclosed that you paid the fee (you were not able to pay a closed citation). I have sent three email and have not received a single response. I am making the assumption you are ignoring the requests because you want to charge my credit card on the 14th of January.

Please cancel the invoice. You are not authorized to further charge the credit card. You did not incur any administrative fees. You did not pay the ticket - the D.C. Traffic Payment System does not allow double payment. Any attempt to collect funds will be considered extortion and theft; relative to the threat you proposed in the letter.

We are aware of the signature disclosure with Hertz; however, you were to take no action had your firm reviewed the payment during the 36 days of possession.

Thank you for the timely attention to this matter.

Regards.

[redacted]Desired Settlement: Immediately cancel notice number [redacted] and zero the account. I will pursue additional action with the Arizona Attorney General and the FTC should this matter not be resolved prior to a charge.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

ATS would like to apologize if your documentation was not received regarding your payment made to the District of Columbia. We have verified your payment was made on time and a refund has been issued in full. Please allow up to 5 business days for this to appear on your account. It is our hope that you find this matter to be resolved.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. At this time, a credit is shown on rental agreement [redacted]. If a charge shows on the credit card statement, I will continue my course of action with the Arizona Attorney General. Furthermore, I will wait until for the business to perform their action and, if they do, will consider this complaint resolved.

Regards,

Review: PlatePass operates a smart card toll payment system in the [redacted] rental car I rented and drove while in [redacted] in late August. I arrived on Aug 20 and returned the car on 8/26. During that time I drove through many toll collection areas and always paid cash for the toll due. I am a frequent traveler and car renter and am aware of the high admin fees charged for smart card systems. I returned home to find a charge from PlatePass for $25.75. This charge is comprised of an (alleged) $1 toll and an additional $24.75 in admin fees! I did NOT incur any tollway fees. If it is possible that my proximity to a fast pass reader caused the card reader to go off. I request that this be reviewed and corrected. If it is shown that I did travel through a lane, I would ask that PlatePass provide me with evidence of the car actually traveling through the fast pass lane. I drove nearly 900 miles and incurred over $20 in toll charges while on this trip - - I am quite sure this $1 toll was actually paid in cash and that this fastpass charge is erroneous.Desired Settlement: Refund of $25.75 to my [redacted] account (the one billed by PlatePass)

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We understand that sometimes traveling on foreign roads can be disconcerting. I have attached a Photograph of the physical Toll Location the transponder in your rental vehicle was read at. As you will see, Lane 02 is clearly E-ZPass only. If you wanted to remit a cash payment, Lane 1 or Lane 4 would have accommodated your needs better.

You may cross reference the attached image with the Location listed on your invoice, along with the Latitude and Longitude Coordinates I placed at the top of the image for your reference.

We appreciate you bringing this matter to our attention and afforded us the opportunity to address your concerns.

Best Regards,

Business Analyst

PlatePass LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Thank you for your photo and explanation. While this shows the toll lanes, it does NOT show MY VEHICLE driving through the ez-pass lane and incurring the charge.

I paid cash for all tolls incurred during this trip. I believe the ez-pass reader mistakenly did a "cross-lane" read or had a similar technology glitch that caused this $1.00 toll to appear as an ez-pass toll. This is not unheard of in near-field communications devices such as these.

Again - I did NOT travel through the EZ Pass lane - I paid cash for this toll (and all others incurred during that trip).

Please either:

1- provide me with the photograph showing my rental vehicle traveling through that lane at the reported time/date

2- refund these toll and administrative charges in FULL.

Thank you,

###-###-####

Business

Response:

Dear Customer,

Thank you for the additional insight.

We have decided to refund your account in full. You should see the transaction reversal appear within a few days.

Thank you for contacting PlatePass with your inquiry.

Have a nice day.

Best Regards,

Business Analyst

PlatePass, LLC.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you for your assistance with this matter.

Regards,

Review: I recently been using [redacted] rent a car for travel from [redacted], Texas to [redacted], Texas for an 8 week training program for my job.

I started these travels on 0n Sunday 7/14. Thru the 8 weeks I traveled to [redacted] (7/14, 7/21, 7//28, 8/18 and 9/2)and came home to [redacted] (7/19, 7/26, 8/16, 8/30 and 9/7) 5 times. My route required me to get on the [redacted]. I was reimbursed for all the toll charges (1.75 each toll) by my company. I paid all tolls at the booths with the exception of one time when the tollway prompter said the toll booths were closed for repair that particular time and to just proceed thru the booth which I did. I believe this is what happened.

The charge on my credit card statement dated 7/25 (Platepass [redacted] Tolls [redacted] AZ for $26.50) . I inquired immediately when I saw the charge and the [redacted] rental location gave me a # to call and the automated prompter had me submit a complaint online which I did on 8/31/13. I have not heard a response as of yet so I called the [redacted] # today and was advised to send this communication.Desired Settlement: Would appreciate a response and my charge of 26.50 be reimbursed.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We confirmed the error with [redacted] and refunded you in full.

Thank you for bringing this matter to our immediate attention.

Kind Regards,

Business Analyst

PlatePass LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I rented a car from [redacted] at [redacted] Airport on July 30, 2015 and returned it on July 5, 2015. When I was told to initial and sign the contract nothing was mentioned about this device being in the rental vehicle or the fact that if it was activated that I would be charged for it. I rented the car for 6 days and drove from [redacted] to [redacted], paying for all tolls encountered in cash because I had no idea I had this thing on board. 3 weeks later I received a bill from PlatePass for $41.60. I didn't know Platepass was in the car and all tolls were paid in cash so how is it that I am now being charged for a service I didn't use. I want the money credited back to me immediately. This is a scam if there ever was one. Not happy.Desired Settlement: I want the charge of $41.60 removed from my credit card. I was never told about this service, had no idea there was a "platepass" in my car and I paid the tolls in cash so why am I being charged.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $32.00 USD.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Rented a car through [redacted] and attempted to pay a $1.00 toll I. The [redacted]. Area, but since the car had an express pass, the toll operator stated that I did not need to pay the $1.00 toll. I subsequently received an invoice from Platepass claiming I did not pay the $1.00 toll and they also billed $24.75 in processing fees. The fees had a day value times a daily fee. I wrote them a letter claiming their fees were absurd, given 1) I attempted to pay the toll, 2) I was never given notice of the outstanding toll and their applied their "determined" daily billing fee times the maximum number of days. I sent them a check for the $1.00 (even though I felt I didn't own the toll based on the [redacted] car having an express pass and I attempted to pay the toll). I told them I was not going to pay their absurd fee. They are now send another invoice.Desired Settlement: Their fees are usury in nature: I want them to stop sending me an invoice.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: They charged me a $7.08 toll fee and a $14 "administrative fee" for a toll road I never took. During the date of the alleged toll, I spent the day at the hospital with my mother for a chemotherapy treatment. This company is in partnership with car rental companies to scam people and charge illegitimate toll and ticket fees...they hope nobody will notice. How can this be legal?!Desired Settlement: I want my toll charge reversed AND I want this scam to be made known to the public. How can they be rated A+ on Revdex.com? Surely my complaint is not the first.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We show that your account was refunded in the amount of $21.78 on 6/19/2015 It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Review: On July 14th, 2014 I had received a billing notice from ATS regarding a red light camera violation involving a Dollar Rental Car rental. Based on the date and time of the alleged violation, it was readily apparent that it was incorrect as I was not driving the vehicle at that time. Furthermore, while in possession of the rental, I did not incur any red light traffic violations. Upon receiving the billing notice, I immediately contacted the [redacted] to dispute this violation and fine. The representative at the [redacted] was very courteous but informed me that ATS had already paid the fine and it was not possible anymore to dispute the violation. I thereafter contacted ATS and explained the situation that first I had not incurred the violation and second that I had tried to resolve it with the [redacted] but was unable due to their paying the fine without first notifying me before paying it. I was then told by the ATS representative to send a email to dispute the fine to the email address[redacted].[redacted]. I was told by the ATS representative to expect a reply within 10 business day.

However, I never received any email reply back and had thus assumed the issue was resolved until recently. Then on September 5th, 2014 I noticed a charge of $175 to my credit card. This charge is apparently taken from ATS. I find this practice to be somewhat unethical and un-business like. If I had incurred a traffic violation I would without dispute pay any associated fine but it is unfair to put me in a position of paying for a fine in which I did not incur any traffic violation and leave me without any option of disputing it with the [redacted] office.

The issues I have in dispute with ATS are the following:

1. Not contacting me prior to payment of the fine such that I could attempt to resolve the issue with the DMV.

2. Not responding to my email to ATS disputing the red light camera infraction and associated fine.

3. Charging my credit card for $175 several months after I had presumed this issue was resolved.Desired Settlement: I would greatly appreciate a refund of the charged amount of $175. The rental agreement number is [redacted].

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. Unfortunately the [redacted] does not allow us to transfer liability of citations to the driver of the rental vehicle. Therefore, we are required to make payment as soon as possible in order to protect our client’s vehicles from being booted, towed, or suspended at the motor vehicle department. As a one-time courtesy, we have issued a refund in the full amount of $175. You should see this credit reflected back to your card in 3-5 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has complied with my desired outcome and I greatly appreciate the help of the [redacted] in resolving this matter. I also thank ATS for their understanding of the situation and their willingness to resolve it.

Regards,

Review: I rented a rental car from Dollar Rental Car from April 25th - May 3rd, 2014. A copy of my receipt is attached. As you can clearly tell from my receipt, I paid a hefty amount to have "Platepass," a program that allows me not to have to worry about paying any tolls.

On June 24th, 2014 I received a "Toll Charge Notice" from Dollar Processing Center, more formally known as ATS Processing Services, LLC. The toll noted was from April 28th, and it had not been added to the ATS site until June 17th, 2014. This was close to two months after I rented the car. I called and spoke with a [redacted] (my notes are on top of the invoice) and she said that there was nothing that ATS could do other than send the account into review to see if the fine was charged erroneously. On July 2nd when I checked the company's website again I saw that the charges had been reversed, which is reflected in the attachment named "Dollar Rental Car Notice Received 7.2.14" as well.

When I checked my credit card transactions on August 4th I noticed a charge posted for $15.89 from [redacted]. Please see the attachment labeled "ATS Website Print Out 8.4.14." I was livid to find that on July 31st ATS issued a citation for $.89, which also carried the $15.00 administrative fee. Again, I should not be liable for ANY toll charges OR administrative fees. I disputed the charge with my credit card company as unauthorized. In addition, on August 5th at 1:15pm I spoke with a Dave D from ATS. He informed me that he would put in that the charges were incorrect and that in 7-10 days the account would be updated. He stated that there was nothing they could do if Dollar sends them the information they just process it, and that is why it is acceptable that they just add things late.

On August 10th, a Sunday, I noticed that on August 8th ANOTHER toll had been added to my account from April 29th (this is now four months after I rented the car). You can imagine how livid I was. On Monday, August 11th I called and spoke with two associates at ATS. The first one was a normal associate named Stephanie, who saw notes on my account that I should not be charged for tolls and said that she would send me account to the department to get the toll amount reversed. The second individual I spoke with was a supervisor named Mike. He apologized and again stated there was nothing ATS can do about tolls coming on four months late, and that he would place my specific account with a special team to try to make sure I don't get erroneously charged again.

Cut to this morning, August 13th, 2014. I am checking my credit card transactions and ATS has AGAIN charged my card for $0.23. This is completely out of control. The company ATS Processing Services, LLC is fully aware that I should not be being charged for tolls, and yet they are still charging my card AFTER being assured by their "supervisor" that charges that were listed as being owed would be reversed. With the amount of time that has transpired since I rented the car from April 25th - May 3rd, there is no excuse for adding on tolls this late. I am five months pregnant, and the stress of having to call and handle these matters is unbearable. On August 11th I spent 50 minutes on the phone between Dollar Rental Car and ATS Processing Services, LLC. Please help to put an end to these predatory practices.

Looking forward to hearing an update on how you are handling this matter. Please let me know if you need anything else from me.Desired Settlement: Refund of Toll Charges

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. As stated in our email response to you on 8/14, the multiple invoices and charges on your account were due to a technical error wherein ATS did not receive the Platepass Opt-in information for your rental. We have corrected the issue on our end, updating your account to reflect the Opt-in status. This should prevent any new toll charges from being billed. A refund of $16.12 was issued to your card on 8/18 for the last tolls that were charged.Again, thank you for contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Charging $4.95/day for a service and citing the fine print on a rental car contract is not a legitimate business in my opinion. [redacted] needs to be looked into. This seems to be a large daily fee to charge for a simple service. I have no problem paying the tolls I owe and a service fee ($1-2/day), but $4.95/day is ridiculous.

Review: I received a parking ticket with a car rented from Dollar. I paid the parking ticket and then several months later I received a letter from ATS/Dollar Processing Services saying that they were going to charge me $25 due to the parking ticket. The letter also says that if the parking ticket has been paid, I may be eligible for a refund. I immediately provided documentation showing that I had paid the parking ticket and that I am disputing the charge. I received no response and my credit card was charged $25. After calling ATS, I was asked to submit the information again. I did so and again received no response. I called again, but they were unable to resolve my issue.Desired Settlement: Refund $25 to my credit card.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

The $25.00 administrative fee you were charged is for the process of ATS nominating you as the driver at the time citation [redacted] occurred. The date of this citation was 11/23/2013, allowing you over 2 months to pay the ticket before ATS was ever made aware of it. On 02/10/2014, the City of Pasadena mailed a notice of the unpaid citation and was received by ATS on 02/20/2014. This notice has been attached for your review. As a onetime courtesy, we have agreed to waive the $25.00 administrative fee after verifying that the ticket is currently paid in full. Please allow up to 5 business days for this to appear on your account. For future reference you may refer to your rental agreement stating you accept responsibility for any fines and fees incurred during your rental period.

Again, thank you for contacting us and we hope that you find this matter resolved.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Regards,

Review: PlatePass charged me for toll charge I never incurred. When I told them I didn't use a toll road they told me to prove it and show where I was at that time. I ask them to show me the invoice from the toll authority and they said they don't have to provide that information. (REALLY) Since 9/23/2013 I've emailed and called to get only this arrogant corporate culture that they charged my debit card and like it or not they aren't removing the charges. They don't response to my emails and I asked today to speak to a manager. I called both Toll Authorities in [redacted] and they have no record of toll charges being levied against my rental vehicle. When I told PlatePass they said it must be a mistake on the Toll Authority part. Evidently they don't want to return my money and just randomly charged me for a toll. It was an amount of $6.31 and $4.95 was a processing fee. That is a rip-off in itself but I never went on the toll road on 8/16/2013. Just because it is a small amount they think I'm going to ignore it. Well, they didn't ignore the $1.36 small amount and I bet they have more money then me. When did it become part of corporate culture to bill you for services and not to show proof that it is a legitimate charge.Desired Settlement: Refund my money or show me an invoice where I actually incurred a toll from TOLL AUTHORITY I DON"T WANT YOUR SUMMARY OF A BOGUS ACCOUNT YOU MADE UP. I shouldn't have to prove where I was by sending receipts. ( BE FOR REAL) I could get rich making up bogus account summaries too with no proof of service.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

Due to the nature and details surrounding your dispute, I have requested a copy of the Toll Transaction Image from the Toll Authority. They stated it can take 3-5 days to process your request. We will review and respond upon receipt.

Thank you kindly.

Regards,

Business Analyst

PlatePass LLC

Business

Response:

The TxTag Team has already provided the image of the transaction you were charged for. I have attached the picture and PlatePass Invoice for your convenience.

We apologize you did not find our service a value, however respectfully refute the remaining statements made in the details of your complaint.

We apologize the Toll Authorities you called to obtain the Toll charge confirmation were unable to assist you; however I did include the

[redacted] Tollways Transaction number; if any additional confirmation is needed.

Thank you for bringing this matter to our attention.

We apologize for any inconvenience that this may have caused.

Regards,

Business Analyst

PlatePass LLC.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]I'm sorry the information from PlatePass (** ID # and picture of the plate were not transmitted to me). How do I retrieve this information. I've waited to receive this information but have received nothing but a email stating it was being made available to me. HOW???

Regards,

This company bills my credit card and never provides a receipt. They direct you to their website for a receipt and then requires information that I do not have to obtain a receipt. If they place a charge on my credit card, I should be able get a receipt with the date of the charge and the amount and credit card info. Calling their phone number has been no help with an automated system stating to go to their website.

Review: In November, 2013 I rented a car from Hertz while visiting the Chicago area. Having traveled to Chicago a number of times I am familiar with their road tolls and how to pay them on line.

My December credit card bill arrived showing a charge of $20.40 from Platepass Hertz Toll Scottsdale. I contacted Hertz regarding this charge and they directed me to this company for all information related to toll road charges. I immediately contacted the company on January 3, 2014 and was asked to provide proof that I had already paid the tolls in question. I e-mailed them copies of the Illinois Toll Rd receipts. I had to contact them again on January 22, 2014 as I had not received a response. On January 22nd I was advised that my first e-mail was not received and that they had problems receiving e-mail. I was given two additional e-mails to resend the information and waited online while the rep verified these second set of e-mails were received. A third call to this business on Feb 4th acknowledged receiving the second e-mail but said it didn't contain proof that I had already paid the toll. The rep I spoke to said they had e-mailed me a few days earlier to advise me of this (no e-mail was received, spam folder was checked as was spam block set up by my e-mail provider). I resent the original e-mail which already contained proof of payment and the rep again confirmed receipt and acknowledged that what I provided appeared to be proof that I had already paid the tolls. She said someone would e-mail me within 48-72 hrs. I reminded the rep that the last e-mail they said they sent was not received and that I would require a call. She said that could be done.

It is now 8 days later, I have sent two additional e-mails and have not received a response from this company.

During the time that this has taken place I also contacted the Illinois Toll Rd company to confirm that my payments would be acceptable to them as proof but since I was not the owner of the vehicle I could not make such a claim.Desired Settlement: I would like an immediate refund of the $20.40 I have been billed!

Business

Response:

Dear [redacted],

Thank you for contacting PlatePass® with your inquiry.

Our research shows that your original call to our office was on 1/3/14, and then you called again on 1/22/14 and were informed of the format in which to submit your proof of payment to the toll authority. We received the first email from you on 1/28/14 and our research department reviewed the documentation you sent on 1/30/14. Unfortunately, the documentation you provided was not a receipt or proof of payment, but rather a trip calculater showing the prices of tolls that you accessed. Your account was noted and on 2/5/14 we issued a one time courtesy admin fee removal per your follow up call to our office.

If you would still like the toll to be removed, please provide a bank statement, payment confirmation, or receipt showing this toll was paid for. Please submit this to [email protected] or fax to ###-###-####. We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused.

Thank you,

PlatePass® Support Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

While they continue to ignore the two main reasons for my complaint (charging of a toll which I have provided proof of payment for 3 times and a complete lack of communication (I advised them numerous times that I was not receiving their e-mails and required a call they still indicate they sent me more e-mails) I accept their offer as it effectively removes 95% of the charges. I have already received credit from them and will not pursue this matter further as the outstanding charge is less than $1.00.

Review: I was charged with a $74.40 toll charge that was not incurred by me. During the time of my rental (10/20 to 10/23) I have not gone through or near any toll. On the day those charges are incurred (10/22) I did not use my car at all. I should not be responsible for these chargesDesired Settlement: Please refund the whole amount ($74.40) to my original form of payment as I should not be held responsible for the charges that was not incurred by me.

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $74.40.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had filed a complaint with Revdex.com against ATS several months back for unauthorized charges that were not made by me but charged to me. It has happened again recently and after I filed a complaint I was told that it cannot be done and was instructed to contact you in order to discuss possibly reopening the previous case.Regards,[redacted]

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period. It is our hope that you find this matter to be resolved.Thank you,PlatePass®Customer Service

I received a "Vehicle Violation Notice" via U.S. Mail from American Traffic Solutions, Inc. (dba Hertz Processing Services) which appeared to be a scam because of the threatening language in the letter like "you were issued citation" (which I was not) and "failure to pay will result in the account being sent to a collection agency." Turns out, ATS was trying to collect for a rental car's electronic toll payment plus nearly a 150% "administrative fee" for a rental vehicle.

I attempted to complain on the ATS' website and the company's site would not accept the complaint.