Auction Direct USA Jacksonville, LLC

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ?

We have offered Ms [redacted] an agreement, which she has accepted to resolve this concern

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are extremely apologetic for Mrand Mrs***'s experience with usWe completely understand their frustrationIt never ends perfectly for all parties when multiple people are interested in the same vehicle, at the same timeWe understand her resentment regarding the depositIn reality,
the other customer was in the night before and committed to the vehicle after the dealership had closedThere was no receptionist here to receipt her depositTherefore, the customer and sales manager made a verbal agreement on the transaction...as long as the customer came in the following day by noonWe explained this to Mrs*** while she was hereRegarding Mrs***'s frustration with submitting their credit information, this too was discussedWhen the sales manager discussed the scenario of the other interested party, it was agreed to go ahead and try to obtain financing...in case the first customer did not come throughUnfortunately, a credit submission cannot be retracted...nor can "the points be added back"We did however offer to finance them on an alternative truck and did send them a $gas card for their two hour drive. Again, we apologize for their experience!

We offer our sincerest apologies to Ms*** for her frustration during her recent purchaseWe were following protocol to obtain financing for Ms***We understand her frustration, and it is our fault for not communicating clearly that we would be sending her application to 4-
separate lenders to obtain an approvalWe have been in contact with Ms*** several times since her initial visit, and have reached a resolution she has acceptedThank you!

To Revdex.com:While I agree we owe them their $NSF money back I am taken back at the unsubstantiated claims that we are a fraudulent company and have taken money not only from them but from others. In fact I am taking this so seriously that if this allegation is in anyway made public I will
contact our corporate attorneys and take legal action for slander and liable against all parties involved. They comment on ***s lack of professionalism? I have witnesses that will attest to the fact that Mrs*** starting cursing and using the F Word at *** and Mr*** actually got in ***s face to the point the police were almost called as *** felt threatened. They both left the store cursing and screaming. Again I will refund them their $but they need to be held accountable for their over reactions as well. Either prove we deliberately tried to take extra money not only from them but from others as their baseless claims suggest or remove this complaint from our history and NEVER make it public.*** ***General ManagerAuction Direct

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Revdex.com:While I agree we owe them their $NSF money back I am taken back at the unsubstantiated claims that we are a fraudulent company and have taken money not only from them but from others. In fact I am taking this so seriously that if this allegation is in anyway made public I will
contact our corporate attorneys and take legal action for slander and liable against all parties involved. They comment on ***s lack of professionalism? I have witnesses that will attest to the fact that Mrs*** starting cursing and using the F Word at *** and Mr*** actually got in ***s face to the point the police were almost called as *** felt threatened. They both left the store cursing and screaming. Again I will refund them their $but they need to be held accountable for their over reactions as well. Either prove we deliberately tried to take extra money not only from them but from others as their baseless claims suggest or remove this complaint from our history and NEVER make it public.*** ***General ManagerAuction Direct

To Revdex.com:At the time of purchase in March we put brand new tires on the car. months later if it needs tires there is nothing I can do. The store is out of business as well but on January 16th we put new brakes and tires on the car. Used cars are not guaranteed to come
with new tires. We are unable to help at this point Thank you***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Revdex.com:At the time of purchase in March we put brand new tires on the car. months later if it needs tires there is nothing I can do. The store is out of business as well but on January 16th we put new brakes and tires on the car. Used cars are not guaranteed to come
with new tires. We are unable to help at this point Thank you***

We are extremely apologetic for Mrand Mrs***'s experience with usWe completely understand their frustrationIt never ends perfectly for all parties when multiple people are interested in the same vehicle, at the same timeWe understand her resentment regarding the depositIn reality,
the other customer was in the night before and committed to the vehicle after the dealership had closedThere was no receptionist here to receipt her depositTherefore, the customer and sales manager made a verbal agreement on the transaction...as long as the customer came in the following day by noonWe explained this to Mrs*** while she was hereRegarding Mrs***'s frustration with submitting their credit information, this too was discussedWhen the sales manager discussed the scenario of the other interested party, it was agreed to go ahead and try to obtain financing...in case the first customer did not come throughUnfortunately, a credit submission cannot be retracted...nor can "the points be added back"We did however offer to finance them on an alternative truck and did send them a $gas card for their two hour drive. Again, we apologize for their experience!

I am not sure what to say here It sounds like the problems have not been addressed to you satisfaction by the third parties you have taken them to? We have an account set up at the *** *** *n Orange Park if you would like them to try and diagnose? The store is closed and buying
the car back is not an option What are the companies that charged you for tires saying about their diagnoses being wrong ? If the Dodge dealer cannot diagnose a problem who can? Again the store is closed and is doing no more retail business what so ever thank you *** ***Director of OperationsAuction Direct

We have offered Ms*** an agreement, which she has accepted to resolve this concern

I am not sure what to say here It sounds like the problems have not been addressed to you satisfaction by the third parties you have taken them to? We have an account set up at the *** *** *n Orange Park if you would like them to try and diagnose? The store is closed and buying
the car back is not an option What are the companies that charged you for tires saying about their diagnoses being wrong ? If the Dodge dealer cannot diagnose a problem who can? Again the store is closed and is doing no more retail business what so ever thank you *** ***Director of OperationsAuction Direct

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me.
Regards,
*** ***
Thanks for Nothing, you should have put new tires instead of two My car almost flipped on I-and I could have been seriously injured or worse

A check will be mailed to day to [redacted]Thank you[redacted]Director of OperationsAuction Direct###-###-#### [redacted]

We have offered Ms. [redacted] an agreement, which she has accepted to resolve this concern.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. 
Regards,
[redacted]
Thanks for Nothing, you should have put 4 new tires instead of two.  My car almost flipped on I-95 and I could have been seriously injured or worse.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]