Audi Lynbrook

A menu was presented to [redacted] and her husband and I thoroughly went over each of the three packages that were offered Her husband told her that he will give the extra money per month that her payment went upThey both agreed that this would be the cheapest way to maintain the car The package that was agreed upon is the silver package which has Audi Care (Scheduled prepaid maintenance) Preferred Tire and Wheel (Covers Wheel incursions) Preferred Care (which covers dents and dings), and Key Replacement [redacted] signed willingly for this package and knew all that it entailed Her husband sat adjacent next to her and obliged to the packageThey did call and left a message which I called her back right awayI asked her to come in and we can discuss and I am more than willing to help her There is a scheduled meeting between all three of us (her and her husband and I) today, June ** this meeting was made before it was known that the Revdex.com was contactedI made the meeting time with her, I also asked if her husband could be there he than later called me and told me he will be there I am more than willing to help the [redacted] family, just as I was when they first walked into my office Dealership phone number is [redacted] my cell phone number is [redacted] They have both numbers as well as my emails I look forward to resolving any issue Justin H***General Manager

In reviewing the Customer’s ( [redacted] ***) file and complaint, we do not feel that the Dealership has done anything wrong in performing the service of her vehicleWe have performed the decarb and have replaced the fuel rail and one (1) fuel injector on the customer’s vehicleThe customer should be advised that there is a month 12,000-mile warranty on any work that was performed on the vehicleWe will check the vehicle out at no charge for the customer to see if any replaced parts were faultyWe would like to advise the customer that the issues with the BaCamera and the Tire Pressure Management System (TPMS) are not related to the work previously performedThese systems are not connected to engineWe will also check the issues with the BaCamera and the TPMS free of chargePlease have the customer contact Mike D [redacted] at Audi Lynbrook to arrange for this check-out

This is the Dealerships final offer to settle this complaintWe will inspect the car to find the reason the “Check Engine” light has engagedIf we find that the problem is with service, we previously provided we will fix those problems free of charge to the customerCurrently the customer has not shown any proof that the issues with the vehicle are in following with the service provided We do not feel that this Dealership has not done anything wrongThe Dealership had diligently performed all of its duties in regards to the service which the customer has paid forWe have documented proof that all services were providedOther issues which the customer has found, such as problems with the rear camera, has nothing to do with service provide by the Dealership

We have received and reviewed [redacted] s (the “Customer”) complaint and we concluded that Audi of Lynbrook (the “Dealership”) has done no wrongThe customer states that he “brought the car in good drivable condition and there was nothing wrong with it.” Our service personnel recall that the vehicle that the vehicle came into the dealership with the “Check Engine” light and “Oil Pressure” warning light onThese warning lights indicated certain malfunctions within the vehicleThe customer informed our service personnel not to look into these warning lightsThe customer had full knowledge that the vehicle needed servicing in which an oil change and air bag recall wouldn’t repairPlease note, the vehicle is a model and had 152,miles when it was brought to the DealershipBy virtue of the foregoing, it is plainly clear to see that the customer had full knowledge of the condition of the vehicle and the needed repairsAt this time, the Dealership does not feel that they have done anything wrong and is not in a position to offer the Customer any type of settlement Robert JT [redacted] Legal Assistant General Counsel’s Office Audi of Lynbrook

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I appreciate the efforts made by Revdex.com to obtain a response from the Audi of Lynbrook representativeI deny the below statements made within the response as it is a mastory on pre-existing conditions"The customer states that he “brought the car in good drivable condition and there was nothing wrong with it.” Our service personnel recall that the vehicle that the vehicle came into the dealership with the “Check Engine” light and “Oil Pressure” warning light onThese warning lights indicated certain malfunctions within the vehicleThe customer informed our service personnel not to look into these warning lightsThe customer had full knowledge that the vehicle needed servicing in which an oil change and air bag recall wouldn’t repair"As stated in my initial complaint, all these pre existing conditions were brought in my attention after I paid for oil change service and at this time I was told to sign the document (back dated) that has all the pre existing problems listedI declined to sign that documentI have proof of payment for oil change serviceStatement within the response "model and had 152,miles" does not justify that the car has zero remaining lifeSomething must have happened during air bag recall or oil change that resulted in damage to the car that its no longer drivableAs I didn't tow the car to the dealershipWhy an oil change service was not denied if the dealership knew that such pre existing conditions would result in major issues to the car.1) Again my point is even if I agree to the dealership made up story of pre-existing conditions, I drove the car to the dealership for oil change and I would like it back in the same conditionThey can return me the car with same warning lights on but I want it to be drivableAlso, why I am now being told by service consultant (latest conversation over phone) that we cannot repair the vehicle as it has expired and is equivalent to junkService consultant at the dealership has now offered me $over the phone for the car that was worth $when I brought for oil change and air bag recall2) I agreed to even pay plus tax to resolve the pre existing conditions and dealership promised they will fix the car but afterwards kept on increasing the scope of work and now they have told me that the car is no longer repairableIn this one month period I would like to request what was done to my car that made its condition so deteriorated that it can never be drivable againDealership to confirm the current status of my vehicle as of now after more than a month at the dealership and what can be done to bring the car back to driveable conditionI also want to bring up the point that I still owe around $to the Audi Financial (Financed the car in 2009)If dealership cannot bring the car to the driveable condition, I would at least like to get $from the dealership to pay my Audi Financial loan on the car and breakevenOtherwise, kindly bring my car back to the driveable condition in the agreed amount (plus tax as promised after oil change payment was made and disclosure to the pre-existing conditions) Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again I do not want to dispute personal opinions and feelingsMy receipt show a problem with the same part each visitFurthermore Audi's response to the situation is an example of poor customer service and I will never purchase another Audi vehicle againAudi has demonstrated there product is poor and they can not repair the problemThis is my final demand that Audi refund my moneyIf my demands are not met I will take legal action
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom it may concern,Unfortunately this couldn’t be further from the truthThe reason why the sales consultant had been in contact with her boyfriend was because every time we reached out to the client she had her boyfriend call us backThe client did receive a
receipt and a buyers order which they signed on 3/*/2015. Along with that they were in contact with both the sales consultant as well as the sales *** as to when their ORDERED car would be inIn fact,the sales consultant spoke with him twice on Saturday to confirm when the vehicle would be hereBoth the client and boyfriend have his personal cell phone number. As for refunding their deposit, no one was giving them a hard time, even though we had to swap out one of our vehicles for the specific one that they asked us to get them. The sales *** asked, respectfully, for her to come in person to receive a refund so that there is no potential fraud issues. At no time was he offensive, in fact he said that we have no problem refunding the money but that we just want to make sure that there were noissues moving forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[At this juncture, all they have to do is credit my account accordingly, without me having to come to their office.  By this complaint it is obvious that I am [redacted] I am very displease by Lynbrook Audi and would appreciate not being forced and dragged back to their facility.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Lynbrook Audi (Josh H[redacted]) told me NOT to get my car inspected. He said he would take care of it. If there was damage I should have be able to see the car and fix the  damages myself. And if they are saying the rocker panels where damaged ( charges  on bill come to total of $ 285) why am I still being charged over $800 for damages? Nothing is making sense. I did not look UNDER the car so I don't what that looked like. But I know the body and inside of that car was in PERFECT condition. Somehow I think there is a scam going on here. Someone took this car and caused these damages. I know I did not have dents and scratches anywhere on my car. I will continue to fight these charges against Lynbrook Audi (JOSH H[redacted]) and Audi financial services. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is the Dealerships final offer to settle this complaint. We will inspect the car to find the reason the “Check Engine” light has engaged. If we find that the problem is with service, we previously provided we will fix those problems free of charge to the customer. Currently the customer has not shown any proof that the issues with the vehicle are in following with the service provided.   We do not feel that this Dealership has not done anything wrong. The Dealership had diligently performed all of its duties in regards to the service which the customer has paid for. We have documented proof that all services were provided. Other issues which the customer has found, such as problems with the rear camera, has nothing to do with service provide by the Dealership.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I appreciate the efforts made by Revdex.com to obtain a response from the Audi of Lynbrook representative. I deny the below statements made within the response as it is a made-up story on pre-existing conditions"The customer states that he “brought the car in good drivable condition and there was nothing wrong with it.” Our service personnel recall that the vehicle that the vehicle came into the dealership with the “Check Engine” light and “Oil Pressure” warning light on. These warning lights indicated certain malfunctions within the vehicle. The customer informed our service personnel not to look into these warning lights. The customer had full knowledge that the vehicle needed servicing in which an oil change and air bag recall wouldn’t repair"As stated in my initial complaint, all these pre existing conditions were brought in my attention after I paid for oil change service and at this time I was told to sign the document (back dated) that has all the pre existing problems listed. I declined to sign that document. I have proof of payment for oil change service. Statement within the response "2009 model and had 152,354 miles" does not justify that the car has zero remaining life. Something must have happened during air bag recall or oil change that resulted in damage to the car that its no longer drivable. As I didn't tow the car to the dealership. Why an oil change service was not denied if the dealership knew that such pre existing conditions would result in major issues to the car.1) Again my point is even if I agree to the dealership made up story of pre-existing conditions, I drove the car to the dealership for oil change and I would like it back in the same condition. They can return me the car with same warning lights on but I want it to be drivable. Also, why I am now being told by service consultant (latest conversation over phone) that we cannot repair the vehicle as it has expired and is equivalent to junk. Service consultant at the dealership has now offered me $500 over the phone for the car that was worth $4500 when I brought for oil change and air bag recall. 2) I agreed to even pay 1347 plus tax to resolve the pre existing conditions and dealership promised they will fix the car but afterwards kept on increasing the scope of work and now they have told me that the car is no longer repairable. In this one month period I would like to request what was done to my car that made its condition so deteriorated that it can never be drivable again. Dealership to confirm the current status of my vehicle as of now after more than a month at the dealership and what can be done to bring the car back to driveable condition. I also want to bring up the point that I still owe around $2500 to the Audi Financial (Financed the car in 2009). If dealership cannot bring the car to the driveable condition, I would at least like to get $2500 from the dealership to pay my Audi Financial loan on the car and breakeven. Otherwise, kindly bring my car back to the driveable condition in the agreed amount (1347 plus tax as promised after oil change payment was made and disclosure to the pre-existing conditions).
 
Sincerely,
[redacted]

Good Afternoon,Please see the attached disclaimer that is on the [redacted] page where this client put their bid in.  We can also send you the [redacted] listing, we can send that to you as well.  Please feel free to reach out if you have any questions.Best,[redacted]

The customer was refunded $1,000.00 to her credit card today .
[redacted]

In reviewing the Customer’s ([redacted]) file and complaint, we do not feel that the Dealership has done anything wrong in performing the service of her vehicle. We have performed the decarb and have replaced the fuel rail and one (1) fuel injector on the customer’s vehicle. The customer should...

be advised that there is a 12 month 12,000-mile warranty on any work that was performed on the vehicle. We will check the vehicle out at no charge for the customer to see if any replaced parts were faulty. We would like to advise the customer that the issues with the Back-Up Camera and the Tire Pressure Management System (TPMS) are not related to the work previously performed. These systems are not connected to engine. We will also check the issues with the Back-up Camera and the TPMS free of charge. Please have the customer contact Mike D[redacted] at Audi Lynbrook to arrange for this check-out.

Revdex.com:I reviewed Audi Lynbrook response in reference to Claim# ID# [redacted], and have determined that my claim has NOT been resolved because The check engine light is on. On the receipt it shows the same part malfunctioning. The problem is not fixed and was never fixed if the check engine continues to come on. I do not want to dispute what Mike D[redacted] feels was fixed or corrected. I am addressing facts and statements made by Audi Lynbrook Dealership. The issues are related and I demand a full refund for the repair jobs performed. I paid for a service and did not receive it.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

A menu was presented to [redacted] and her husband and I thoroughly went over each of the three packages that were offered.  Her husband told her that he will give the extra money per month that her payment went up. They both agreed that this would be the cheapest way to maintain the car....

 The package that was agreed upon is the silver package which has Audi Care (Scheduled prepaid maintenance) Preferred Tire and Wheel (Covers Wheel incursions) Preferred Care (which covers dents and dings), and Key Replacement.  [redacted] signed willingly for this package and knew all that it entailed.   Her husband sat adjacent next to her and obliged to the package. They did call and left a message which I called her back right away. I asked her to come in and we can discuss and I am more than willing to help her.    There is a scheduled meeting between all three of us (her and her husband and I) today, June ** 2017.  this meeting was made before it was known that the Revdex.com was contacted. I made the meeting time with her, I also asked if her husband could be there he than later called me and told me he will be there.  I am more than willing to help the [redacted] family, just as I was when they first walked into my office.   Dealership phone number is [redacted] my cell phone number is [redacted].   They have both numbers as well as my emails.  I look forward to resolving any issue Justin H[redacted]General Manager

After reviewing the Customer’s file and complaint, we have found that the Customer’s car was not in perfect condition. We have been informed there was damage to the rocker panels. Previous to receiving this Revdex.com complaint, Audi Lynbrook corresponded with Audi Financial Services and...

was able to obtain a goodwill amount of $500 to be used against [redacted] bill. This complaint should not reflect badly on Audi Lynbrook nor any of its’ affiliated companies and the dealership has not made any demand or claim against the Customer.

We have received and reviewed [redacted]s (the “Customer”) complaint and we concluded that Audi of Lynbrook (the “Dealership”) has done no wrong. The customer states that he “brought the car in good drivable condition and there was nothing wrong with it.” Our service personnel recall that the...

vehicle that the vehicle came into the dealership with the “Check Engine” light and “Oil Pressure” warning light on. These warning lights indicated certain malfunctions within the vehicle. The customer informed our service personnel not to look into these warning lights. The customer had full knowledge that the vehicle needed servicing in which an oil change and air bag recall wouldn’t repair. Please note, the vehicle is a 2009 model and had 152,354 miles when it was brought to the Dealership. By virtue of the foregoing, it is plainly clear to see that the customer had full knowledge of the condition of the vehicle and the needed repairs. At this time, the Dealership does not feel that they have done anything wrong and is not in a position to offer the Customer any type of settlement.   Robert J. T** Legal Assistant General Counsel’s Office Audi of Lynbrook