Audi Lynbrook

Review: I live in Jersey City, New Jersey. I decided to work with a "reputable car dealer" in New York. Yes, I drove over 50 miles to buy an Audi s3. Unfortunately, the sales rep, upon credit check on 2/**/15 for approval, or arrival of the new vehicle has not called me to inform me how the process is going. Is it because I am a woman and they rather speak to a male rather than a female? Because they are more than willing to speak to my boyfriend, after my boyfriend called them to explain to them how unsatisfied I am with their customer service. They apologized to my boyfriend. Guess what? I AM THE BUYER! Not my boyfriend. Contact me! Apologize to me and correct it.

Therefore, I went to a different Audi dealer [redacted] Audi and the process went much more smoother, representative there is very much more knowledgeable of their cars as far as features and special suspension, etc, etc. I was told at [redacted] Audi that upon calling Audi Lynbrook and requesting to get my deposit back of $1,000 shouldn't be a problem. I called Audi Lynbrook on the morning of 3/**/15 and spoke to one of the [redacted]s there by the name of [redacted] Immediately he got offended and defensive and refused to credit my credit card of my deposit ($1,000). Withholding my deposit until I come into their office. Forcing me to come into his office. I like to note: [redacted] Audi requested a deposit of only $500, oppose to Audi Lynbrook requesting a deposit of $1,000. I am buying a vehicle that is worth over $50,000. I work hard for my money and I will not be subjected to this type of treatment. Now Audi Lynbrook want to try and remedy the situation by making me come in to have my deposit credited to my credit card?!?!

Of course, to cover their backs the sales rep did not give me a receipt on my first day there 3/*/15. That should have been the first flag. I am pretty sure now Audi Lynbrook will try to keep a portion of my deposit and tie me somehow for their unworthy customer service.Desired Settlement: I want Audi Lynbrook to credit my credit card ($1,000) appropriately, without the hassle of having to come into their store. Plain and simple: Credit my $1,000 back to my credit card.

Business

Response:

To Whom it may concern,Unfortunately this couldn’t be further from the truth. The reason why the sales consultant had been in contact with her boyfriend was because every time we reached out to the client she had her boyfriend call us back. The client did receive a receipt and a buyers order which they signed on 3/*/2015. Along with that they were in contact with both the sales consultant as well as the sales [redacted] as to when their ORDERED car would be in. In fact,the sales consultant spoke with him twice on Saturday to confirm when the vehicle would be here. Both the client and boyfriend have his personal cell phone number. As for refunding their deposit, no one was giving them a hard time, even though we had to swap out one of our vehicles for the specific one that they asked us to get them. The sales [redacted] asked, respectfully, for her to come in person to receive a refund so that there is no potential fraud issues. At no time was he offensive, in fact he said that we have no problem refunding the money but that we just want to make sure that there were noissues moving forward

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[At this juncture, all they have to do is credit my account accordingly, without me having to come to their office. By this complaint it is obvious that I am [redacted] I am very displease by Lynbrook Audi and would appreciate not being forced and dragged back to their facility.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer was refunded $1,000.00 to her credit card today .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

My daughter found just the car she was looking for, put a deposit of $1000 on it, and when she and the dealership had agreed to make the final sale, she learned they had sold the car to someone else.

What is the point of a deposit?

Can they be trusted at all?

Review: On June [redacted] I bid on and won a 2010 Audi A5 on an [redacted] auction being sold by Audi Lynbrook. My winning bid was for $17,895.00. In the auction it clearly states that I must contact ###-###-#### within 24 hours to arrange the pickup/payment of the vehicle. I called the number well within 24 hours only to be told by the owner of that phone number that I had the wrong number. I then called the dealership directly and spoke with a gentleman that told me he would have to speak to his manager about the car and she would call me back. Over 24 hours later and still no repsonse. I did get a response thru a text feature available thru the website from a rep that explained thru the text that her data base showed that the car was sold. I then spoke with a rep thru a live chat and was told they have no record of the car in their system. Nowhere in the [redacted] listing did the seller put that the car will also be sold on the lot. I would like to purchse my car that I bid on and won.Desired Settlement: I would like to purchase the car I won or a similiar one at the same price I won at the [redacted] auction.

Business

Response:

Good Afternoon,Please see the attached disclaimer that is on the [redacted] page where this client put their bid in. We can also send you the [redacted] listing, we can send that to you as well. Please feel free to reach out if you have any questions.Best,[redacted]

Review: I purchased my Audi Q7 (2014) on May **, 2014. I felt that everything was going well until the sale was turned over to the [redacted] who then sold me several packages that were not necessary at the time. [redacted] proceeded to explain one of the Packages as if I was getting something more then what I was already getting from my extended service warranty. IE, He stated that the Audi Pure Protection Package would cover everything needed when bought in for service & there would be no additional fees out of my pocket if I was to take this plan. Upon reeding through everything I realized that was not true. On May **, 2014, I went back to Audi Lynbrook to decline the package & have it refunded to my account along with other items that he was being dishonest about. I also spoke with the [redacted] who I felt did nothing to resolve this matter other then to explain to me that He's received nothing but good reviews regarding Audi Lynbrook [redacted]. I totally felt that, that was the wrong way to resolve this matter. I spoke with [redacted] regarding this situation & I cant help from feeling that their work is done once they've collected your money. On July **, 2014 I returned to Audi Lynbrook for an answer regarding my credit for the packages that I declined & yet they still have not resolved this matter & have nothing to tell me. I was greeted by another [redacted] by the name of [redacted] in which I asked who could I speak with other then the [redacted]. [redacted] responded that there was no one that I could speak to other then [redacted] that Audi Lynbrook was owned by a Corporation of several different people & that [redacted] the ** was the only one I could talk with & that he was not there. I totally feel that Audi Lynbrook does not represent the customer at all & that this matter should have never happened and it should be adjudicated by now.Desired Settlement: Refund check. I'd also like for other would be customers to be informed of the way that Audi Lynbrook conducts business after they've already completed the sale. The "Corporation" of Audi Lynbrook would not be very happy about this & they would loose big in sales. A customer should never be lied to in order to make a sale.

Business

Response:

Good Afternoon,

Thank you for the opportunity to reply. [redacted] did finance various insurances coverage's from us at time of his vehicle purchase. When [redacted] informed us the next day that he did not want them we canceled the coverage's and explained that the amounts would be paid to the lender and would show, once processed, on his statement. [redacted] did call me on May [redacted] and told me that he had an unpleasant experience taking delivery. I apologized and asked how I could help. He asked me to review the #'s with him and explain how the reimbursement process works. I reviewed this with him and told him that I would make sure that the coverage's were canceled. I also let him know that if he had any other questions or concerns to please reach out to me.

He and his sales consultant had been in contact throughout the next few weeks and [redacted] was informed that we did cancel the coverage's and that the process was running its course. When asked multiple times if [redacted] would like to speak with upper management he declined each time.

At the end of the month we did receive a check for reimbursement for one out of the two policy's that he purchased. We in turn cut the check to his finance lender, as promised, and mailed it to them.

Yesterday [redacted] contacted us in regards to whether or not the sales tax would be reimbursed, he explained to our sales [redacted], that he wasn't getting any answers from me. (Which we found confusing b/c he and I hadn't spoke since May [redacted] and he declined to speak with me when asked by his sales consultant on multiple occasions). I was out of the office yesterday but contacted him today, along with his sales consultant and informed him that the second check came in yesterday and that we were cutting the check and sending this in to the bank as well. As promised. I apologized for the length of time that it took and asked if there was anything else that I could do on my end to show him that we care about every client and each situation (good or bad). He explained that no matter what I said he didn't believe me.

I let him know that I respect his decision to reach out to the Revdex.com along with Audi, and our ownership, and that when he is done I will still be here ready to help him with whatever I can.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hi Sir/Mrs,

In response to the ** reply it appears that exaggerating the truth is a standard practice from the management of Audi Lynbrook. I never met with the [redacted] I've only had the liberty of having two unpleasant conversation's with him regarding an issue that should have easily been resolved. Never did anyone from Audi Lynbrook reach out to me, I contacted them. I did ask if I could speak with upper management if it was anyone other then [redacted]. I felt that he stonewalled me from our very first conversation regarding his [redacted] and his tactics. [redacted] had no integrity because he failed at resolving the problem. I also felt that the same tenacity used getting the sale should have been equally applied resolving my issue. It wasn't until I spoke with someone in corporate that I received a communication regarding the credit that was due to me. My only intentions were to purchase a car and be treated fairly and equally like any other customer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Horrible service from [redacted]. I put a $1000 deposit on a car and he was going to deliver it to me. He strung me along for over a week and was slow to answer my questions and make things happen. Next thing I know I find out from the [redacted] that the car was sold. All the while I did not receive my deposit back still. Hate this place please never give them any of your business.

Review: On February [redacted] 2014 I went to this dealership to purchase a used vehicle. I left them a deposit of 2000 dollars US currency that they charged on my bank debit card. Under the contract of sale I was told if I decide not to purchase the vehicle I will be refunded my deposit of $2000. On February [redacted] I decided not to purchase their vehicle. I called the dealership sales specialist that I dealt with [redacted] and he joked my deposit will be held "hostage" but later explained "don't worry bro" as if referencing I will be given my deposit back. Then I spoke to him again and he said by Tuesday March [redacted] I will get my money back. I checked my account this morning and not only have they not refunded my $2000 deposit they have made an unauthorized transaction of additional $2000 debit out of my account. I called them again and they stated they will refund me again. I am frustrated with that and absolutely shocked at the attitude of salesman [redacted]. I believe since I did not purchase vehicle thru them is why they are giving me a hard time. I have all print outs of bank statements to support my claim. I made no authorization by written, verbal or otherwise any other authorization for them to charge my account a second time for $2000. Please help.Desired Settlement: Refund and an apology for this harassment.