Audiobooks.com

Thank you for bringing this to our attentionI have reviewed [redacted] ***'s account with Audiobooks.com under the e-mail address [redacted] @***com which was created on August 28, The account was cancelled on April 28, as per the customer's phone request receivedAt the time of the call on April 28, 2016, the customer was advised we were able to refund the most recent subscription payment of $14.95, as the service is a monthly subscriptionAs an exception, I have refunded an additional five payments of $for a maximum of six refundsThe customer can expect the refunds to post back to their account within the next 2-business daysAdditionally, the customer has two remaining book credits they have paid for, which can be used towards two books of their choiceThank you again for bringing this issue to our attention and please do not hesitate to contact me with any questions or concerns with respect to this accountSincerely, Stephanie Supervisor, Customer Service ***@ [redacted] .com

Good morning, and thank you for bringing this to our attention I did a search of our system for the customer using both the first/last name provided as well as the email provided, and was unable to locate any account that has charges incurred against it I would be happy to search for other names/email addresses that the account may be under, and once located I'm sure issuing refunds for the charges incurred won't be a problemI will await further information from the customer

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have looked at Mr [redacted] 's account with our service and I do see that this account was cancelled on February 26th as per the customer's phone request receivedAt the time of the call the customer was issued one refund of $In addition, I have refunded six payments of $each which has been credited back to the customer on March 14th 2016.The customer has been issued a total refund of $The customer can expect to see the refunds post back to their account within the next 2-business daysThank you again for bringing this issue to our attention and please do not hesitate to contact me with any questions or concerns with respect to this accountSincerely, Stephanie Supervisor, Customer Service

I have looked at Ms [redacted] 's account with our service and I do see that this account was cancelled on February 3rd, as per the customer's phone request to usI also see that the customer did not request for a refund at the timeA full refund of $has been credited back to the customer on February 22nd, This will post back to the customer as four separate refunds of $each within the next 2-business daysThank you again for bringing this issue to our attention and please do not hesitate to contact me with any questions or concerns with respect to this accountSincerely, Stephanie Supervisor, Customer Service

Thank you for bringing this to our attentionI have reviewed [redacted] 's account with Audiobooks.com under the e-mail address [redacted] @***.com which was created on September The account was cancelled on March 21st, as per the customer's requestThe customer claims he was unaware he was signing up for a monthly subscription service with automatic billing, however these and many other terms are outlined in our 'Terms of Use' available to everyone on our website (http://www[redacted] .com)It appears as there was some back and forth between Stephanie, and the customer including disputes through [redacted] in an attempt to reclaim the fundsAlthough policy dictates we are not required in any way to issue refunds for subscription payments I have been able to facilitate a transfer of $USD to the customers [redacted] account of [redacted] @***.comThis amount is to cover the USD requested, plus the anticipated fees charged by [redacted] I have been given a transaction id from [redacted] of: [redacted] The customer can expect to see this posted in 2-business days, if not soonerThank you again for bringing this issue to our attention and please do not hesitate to contact me with any questions or concerns with respect to this accountSincerely, Colin Manager, Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am submitting that my USER ID number may have been with my daughters email address but our [redacted] is registered in my husbands name [redacted] , my user ID is [redacted] [withheld for privacy] at ***.commy account still says cancelled and I have not tecieved any refunds of any of the $I was charged when they’re website did not process my first cancellation request in juneplease resolvethank you for respondingRegards, [redacted]

Revdex.com spoke to Laura at business and the following was relayed: The consumer did call and cancelled the account on March 15thThe consumer was refunded charge and cancelled outWe also confirmed that the 2nd account was never completely set upOur records show that *** attempted to set up a
second account approximately a month after the first oneA difference in the address was detected by switching around the numbers of the street address

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The money has been recovered in my ***@***.com *** accountThank you so muchI did however expect an apology from Audiobooks and compensation for my wasted time and frustrationIt has been over months of persisting with them and they have finally given back my moneyColin says that I was in the wrong when the actual fact was a complete scam and I'm sure they have gotten / are getting away with taking people's money without them knowingIt was advertising and the communication and denial from Stephanie even when I provided all of the evidence was appallingTheir "terms of use" were not clear upon signing up to the free trial plus I didn't use any of their servicesThe below email is the only confirmation I received when initially signing up to their free trialThere was never any mention of money or approval of automatic fund transfersAnyway, I'm very happy to have finally resolved the issue after about emails, to 15+ different people on several different websitesThanks to you guys! I really appreciate your help! Thank you so much! I certainly won't be using any "free" in the future! Regards,
*** ***

Thank you for bringing this complaint to our attention. In reviewing the account in question I am able to provide the following details. The customer signed up for the service on December 21st, and on that date we ran a standard pre-authorization. We send an email to all customers
about this pre-authorization to clear up any possible confusion if they think they have been chargedThe free trial in this case ended on Jan 21st 2018, and the subsequent agremonthly charge of $was levied against the *** information provided. On January 26th the customer initiated a dispute, via *** in regards to this charge. This in turn cancelled the account to prevent further unwanted charges. We have no record of cancellation requests or attempted cancellation prior to this date. Between the 26th of January and the receipt of this complaint we have been in touch with the customer via *** as well as ***. We have tried to refund the charge in question, but due to the ongoing dispute we are unable to complete this action. If the customer is able and willing to cancel the dispute with *** we would be more than happy to return the charge to themPlease let me know if I can help any further Colin Manager, Customer Service

Thank you for bringing this situation to our attention. I have reviewed Ms*** account in our system. I can confirm that only title was accessed over the life of the account. It is explicitly stated at the top of our sipage that our customers are signing up for a
subscription-based service at a cost of $14.95. Further to this, the same information is outlined in our (agreed to) Terms of Use. I do apologize that Ms*** was unable to see our emails. It is our main form of communication in alerting our customers to their on-going subscription. Unfortunately we don't have control over whether or not they get filtered into a junk/spam folder, or blocked outright on the customer's endGiven that the account was not used I believe this to be an honest mistake. I have arranged for a further refunds of $each to be issued back to Ms*** *** card (this is in addition to the one issued on Feb 24th 2018). They should be received no more than business days from now. I trust that Ms*** will find this resolution both satisfactory and agreeable. Please feel free to contact me with any other questions or concernsColin SManager, Customer Service Audiobooks.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I believe it is a poor practice by the business to charge a customer on a trail subscription and require customer action to end the service. Buyer beware, I would not recommend this business
Regards,*** ***

Good afternoon,As recently as this afternoon we have tried to process a traditional refund but continued to be blocked from doing so due to the *** dispute. To circumvent this and bring a resolution to the situation I have arranged for the $(+anticipated *** fees) to be sent directly to the customers *** account. This transfer should post in the next 24hrs. We trust Mr*** will find this agreeable and satisfactoryPlease let me know if I can be of any further helpColin SManager, Customer Service Audiobooks.com

Thank you for bringing this to our attentionI have reviewed Mrs***'s account with our service and I do see the Audiobooks.com account, under the e-mail address ***@***.com was cancelled on March 15, as per the cardholder' s phone requestThe cardholder confirmed the account was set up by her son, *** ***The cardholder's son also attempted to set up a second account under the e-mail address ***@***.com, which was never activatedAt the time of the call Mrs*** was issued one refund of $In addition, I have refunded five payments of $each which has been credited back to the customer on April 19, The cardholder has been issued a maximum of six refunds, totalling $The cardholder can expect to see the refunds post back to their account within the next 2-business daysThank you again for bringing this issue to our attention and please do not hesitate to contact me with any questions or concerns with respect to this accountSincerely, Stephanie Supervisor,
Customer Service

Revdex.com spoke to Amanda at business and the following was relayed: The customer called on June 8th to cancelThe customer was offered a refund of charges and accepted the refundThe account has been closed and there will be no further chargesIt does state clearly on the website that if not
cancelled that it will carry over into a monthly chargeWe are unable to refund more than what has already been agreed to and refunded to customer

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I got the refund in my [redacted] account. Thank You. Long Live Revdex.com.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and with the exception of calling me a Mrs. when I'm a Mr., I find that this resolution is satisfactory to me.  Thank you for your assistance.
Regards,
[redacted]

Thank you for bringing this to our attention. I have reviewed [redacted]'s account with Audiobooks.com under the e-mail address [redacted]. com which was created on August 28, 2015. The account was cancelled on April 28, 2016 as per the customer's phone request received. At  the...

time of  the call on  April 28,  2016, the  customer was advised we were able to refund the most recent subscription payment of $14.95, as  the service is a  monthly subscription. As an exception, I have refunded an additional five payments of $14.95 for a maximum of six refunds. The customer can expect the refunds to post back to their  account within the next 2-6 business days. Additionally, the customer has two remaining book credits they have paid for, which can be used  towards two books of  their choice. Thank  you again for bringing  this issue  to our attention  and please  do not hesitate  to contact  me with any questions or concerns with respect to this account. Sincerely, Stephanie Supervisor, Customer Service [redacted].com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am submitting that my USER ID number may have been with my daughters email address but our [redacted] is registered in my husbands name [redacted], my user ID is [redacted][withheld for privacy] at [redacted].com. my account still says cancelled and I have not tecieved any refunds of any of the $104.93 I was charged when they’re website did not process my first cancellation request in june. please resolve. thank you for responding. Regards, [redacted]