Audiobooks.com

Audiobooks.com provides a great service. I absolutely love the whole concept. I listen to audiobooks almost 4 to 5 times a week. When I poke to a customer service rep, she was very friendly and walked me through the download process. I will continue using this product.

Thank you for bringing this to our attention. I have reviewed [redacted]'s account with Audiobooks.com under the e-mail address [redacted].com, and the conversations that were had via both email and telephone. The customer felt they needlessly used 3 more credits than necessary, as the books...

they were purchasing were available as a part of a series. They could have used 2 for two series', rather than 5 for individual books. At the time of the most recent conversation (phone call on Aug 21st 2016) 3 credits were in fact applied to their account at no cost to the customer to make up for this issue. Furthermore, 2 of these free credits have already been used towards other books, and 1 remains on the account currently unclaimed. Audiobooks.com feels the desired settlement has already been achieved with the application of 3 credits, as requested by the customer. Thank you again for bringing this issue to our attention and please do not hesitate to contact me with any questions or concerns with respect to this account. Sincerely, Colin Manager, Customer Service [redacted].com

I have looked at Ms. [redacted]'s account with our service and I do see that this account was cancelled on February 3rd, 2016 as per the customer's phone request to us. I also see that the customer did not request for a refund at the time. A full refund of $59.80 has been credited back to the customer...

on February 22nd, 2016. This will post back to the customer as four separate refunds of $14.95 each within the next 2-6 business days. Thank you again for bringing this issue to our attention and please do not hesitate to contact me with any questions or concerns with respect to this account. Sincerely, Stephanie Supervisor,
Customer Service

I have looked at Mr. [redacted]'s account with our service and I do see that this account was cancelled on February 26th 2016 as per the customer's phone request received. At the time of the call the customer was issued one refund of $14.95. In addition, I have refunded six payments of $14.95 each...

which has been credited back to the customer on March 14th 2016.The customer has been issued a total refund of $104.65. The customer can expect to see the refunds post back to their account within the next 2-6 business days. Thank you again for bringing this issue to our attention and please do not hesitate to contact me with any questions or concerns with respect to this account. Sincerely, Stephanie Supervisor, Customer Service

Good morning,  and thank you for bringing this to our attention.  I did a search of our system for the customer using both the first/last name provided as well as the email provided, and was unable to locate any account that has charges incurred against it.
I would be happy to search for...

other names/email addresses that the account may be under, and once located I'm sure issuing refunds for the charges incurred won't be a problem. I will await further information from the customer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for bringing this to our attention. I have reviewed [redacted]'s account with Audiobooks.com under the e-mail address [redacted].com which was created on September 15 2013. The account was cancelled on March 21st, 2016 as per the customer's request. The customer claims he was...

unaware he was signing up for a monthly subscription service with automatic billing, however these and many other terms are outlined in our 'Terms of Use' available to everyone on our website (http://www.[redacted].com). It appears as there was some back and forth between Stephanie, and the customer including disputes through[redacted] in an attempt to reclaim the funds. Although policy dictates we are not required in any way to issue refunds for subscription payments I have been able to facilitate a transfer of $330.54 USD to the customers [redacted] account of [redacted].com. This amount is to cover the 328.90 USD requested, plus the anticipated fees charged by [redacted]. I have been given a transaction id from [redacted] of: [redacted]. The customer can expect to see this posted in 2-6 business days, if not sooner. Thank you again for bringing this issue to our attention and please do not hesitate to contact me with any questions or concerns with respect to this account. Sincerely, Colin Manager, Customer Service

Good morning,
Thank you for sending the additional information.  Given the new details I was able to locate an account that had been charged 4 times in the amount of $14.95 USD each.  As this account was not used all four charges have been refunded, back through [redacted] to the customer.  I understand that this total amount does not match that of the total the customer has mentioned.  I did a thorough search of our [redacted] records and don't see any further deductions against that [redacted] account. There is one more account with the same last name associated with it, however the charges are coming off a [redacted], as opposed to [redacted].  I invite the customer to contact me directly via [redacted]@[redacted].com and through here we can privately, and securely attempt to verify/locate the other charges.
In terms of the 4 refunds issued, they should post to [redacted] within 48hrs.
I will await to hear from the customer via the email address provided above.
 Thank you, Colin Manger, Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would, however, like to make it very clear that their response stating that I did not request a refund at the time, is completely inaccurate.  When I requested the refund, I was told that it is "my problem" and that "their company does not accept complaints" before abruptly hanging up.  I hope others with the same experience will not settle for that type of behavior and contact the Revdex.com!
Thank you very much for your assistance,
[redacted]