Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will go ahead and accept the $50 credit made to my account. Thank you for all your help!
Upon receipt of the complaint filed Verizon reviewed the consumer’s account. The consumer expressed concern regarding their FiOS bill. They state they are being charged for local TV service that they previously have cancelled. On 10/**/17 Verizon contacted the consumer to discuss...
their billing concerns, notes on the account do indicate the consumer did request their TV service to be cancelled on 4/**/17. On 10/**/17 an order was placed to cancel the TV service from the consumer’s account and a credit was issued for $54.30. The consumer made a payment to their account the same day service was going to be interrupted for payment. The consumer was billed a $50.00 restoral fee. Verizon advised the consumer we will credit the $50.00 restoral fee, an adjustment was made for $54.33. The consumer’s balance as of the October bill is $95.**. The consumer now just has standalone FiOS Internet with a 2 year contract for $59.99. The consumer is satisfied and has our contact information should they have any further concerns.
I spoke to [redacted] and issued a $90 recurring credit to offset the rate he was promised until Nov2017. I also issued a 1 time credit of $88.94 to bring the current balance to $13.30. The customeris satisfied. Case closed.Tell us why here...
Initial Business Response /* (1000, 5, 2015/09/03) */
CONFIDENTIAL COMMUNICATION
September 2, 2015
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: Ms. [redacted]
Case...
#: [redacted]
Dear Ms. [redacted],
We are writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding a credit inquiry reflecting on her credit report.
In Ms. [redacted]'s complaint, she states that there is a fraudulent inquiry on her credit report. Ms. [redacted] further states, that she has not been able to get legal documentation to prove the inquiry is not hers. Ms. [redacted]'s desired resolution is to have the inquiry removed from her credit report immediately.
Based on our research, we were unable to locate any inquiries based on Ms. [redacted]'s personally identifiable information.
In order to locate the inquiry Ms. [redacted] is referring to, and to further investigate her claim, more information will be necessary. Please have Ms. [redacted] provide a copy of her credit report showing the inquiry .
Ms. [redacted] can contact the Fingerhut Executive Care Team with the necessary information, by mail:
Fingerhut
Attn: Executive Care Team
[redacted]
St. Cloud, MN 56303
Or fax the information to [redacted] Attention: Executive Care Team.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sa
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is an inquiry on my credit file:
WEBBANK/FINGERHUT
[redacted]
EDEN PRAIRIE, MN 55344
(800) [redacted]
Requested On: 08/05/2013
Inquiry Type: Individual
This is not mine. Please remove.
Final Business Response /* (4000, 9, 2015/09/10) */
September 10, 2015
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: Ms. [redacted]
Case #: [redacted]
Dear Ms. [redacted],
We are writing in response to a second inquiry received from your office on behalf of Ms. [redacted] regarding a credit inquiry reflecting on her credit report.
In Ms. [redacted]'s response to our request, she states the date of the fraudulent inquiry on her credit report occurred on August 5, 2013. Ms. [redacted]'s desired resolution is to have the inquiry removed from her credit report immediately.
Based on our research, given the above date of August 5, 2013, we were able to locate an inquiry based on the date and Ms. [redacted]'s first and last name.
Our records indicate we received an application for credit on August 5, 2013. The application was processed via the internet. The name on the application is the same one Ms. [redacted] provided when contacting us regarding this issue. The application was denied.
As Ms. [redacted] denies authorizing the credit application matching her personally identifiable information, we referred these matters to our Credit Risk Department for further review. A copy of the application is enclosed for your reference.
As a result of their investigation, the inquiry on Ms. [redacted]'s credit report was referred to Equifax Credit Services, TransUnion L.L.C., and Experian Information Solutions, Inc. for removal; please allow 60-90 days for the information to be removed. Additionally, Ms. [redacted] 's information has been marked for our system to instantly recognize, flag, and block similar attempts in the future, should they occur.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sa
Enclosure
Company records show that the customer agreed to a new bundle in 9/2016. The rate for the new bundle was reflected as $54.99 and included the following on page 2 of the 9/**/16 billing statement of the 9/**/16 bill: $60 Internet discount includes $40 discount expiring 11/**/16 and $20 discount...
expiring 9/**/18. $20 TV discount includes $15 discount expiring 11/**/16 and $5 discount expiring 9/**/18. The 11/**/16 billing statement did not include the discounts that expired on 11/**/16 and the bill increased by $55.00 billing the bundle at $104.99. Calls to discuss this with the customer were unsuccessful. However, based on the information provided, no credit is warranted as the customer has been billed correctly. The company apologizes for any miscommunication.
Per Verizon records, [redacted] received full credit for mlb billing error . [redacted] received 3 credits for $73.00 each (6/**,7/**,8/**) total credit $219.00 .
Verizon investigation determined the customer was sent a $200.00 restricted [redacted] gift card. The Service Order Confirmation reflected the customer was to receive a regular $200.00 [redacted] gift card. I spoke with [redacted] on April *, 2017, apologized and advised her to call ###-###-#### to...
have the card she received changed for the type of card she was supposed to receive. I explained I tried to do this for her but for security purposes information from the gift card she received was required. I advised [redacted] to call me if she had any problems. I did not hear back from [redacted] and called leaving her a message and provided my number for call back if she required any further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am rejecting this response because: This is not true. All of the jewelry sent to my address was returned promptly after receiving. I have tried several times to work this out with the other company but have been unsuccessful. The recording is not me, I requested several times for someone to allow me to hear it with them but they refuse. The fact that you are the company that I am doing business with, you are the one that I am holding responsible. I have been a long time great standing customer and will not accept anything less than a refund of all of the charges and interest from that company. I will not pay the unauthorized charges, I am willing to take the negative hit on my credit. I am not threatening you and truly wish to work it out as smoothly as possible. I will be payoff all of the items that I have outstanding, which is roughly $600... The rest of the $1400 balance is that company and interest. My request is not unreasonable. I have spent way too much time with this situation. I am very satisfied as a customer, I have more than 12 referred family members that belong to your company, when I leave so will they. You guys are brushing fraud right under the rug as if it is a normal practice of your company. It is simply sickening.
On 12/**/16, a Verizon representative discussed the concern with the customer. The representative submitted a request to the credit agencies to correct the inquiry. The process takes 30 days for completion with the agencies. The customer was advised. We apologize for...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Again I requested a transfer if you look at my bill the HBO was renewed prior to August, so therefore should all be included with my equipment I walked over per Carlita. I am asking you to pull the call records, if you have questions call me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advised Verizon has reviewed the consumers account, records reflect back on 5/**/16 the consumer was advised that a $20 recurring credit would be applied to the account for 20 additional months. The order to place the credit on the account inadvertently was not issued. As of 6/**/16 Verizon has issued adjustments on the May and June statements and has placed the order to have the recurring $20 credit applied to the account. Voicemail messages have been left for the consumer advising of the above information . Verizon apologizes for any inconvenience caused regarding this billing error.
In response to the complaint filed Verizon records show that the company explains the policy on billing a full billing cycle for High Speed Internet cancellation in the confirmation for disconnection. In this case, the customer was “vacation” suspended and did not receive this information. The...
billing cycle was 8/**/17 to 09/23/17. Verizon has issued credit for the time from 8/**/17 thru 9/**/17 leaving a balance of $7.68. A message was left advising the customer and the company will follow up the 9/**/17 bill to ensure proper billing.
A Verizon billing escalation representative spoke with [redacted] and agreed to provide a standard set top box at no charge. A Verizon technician was dispatched on 6/**/2016 and installed an outlet for her. The representative will follow up the July 2016 bill to make sure the billing is correct.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved,...
however, I think it is unfair that this situation is on the customers shoulders to resolve. The companies should be able to communicate with each other. It just might be easier to switch providers.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am in contact with Verizon and they say they are trying to resolve the issue, but that "it's gonna take time, could be one month could be one year". They have not resolved anything and are refusing to commit to a time frame in which they will resolve it. At the same time, they continue billing me for the service even though they have yet to supply it. I am paying for a service I'm not receiving and they have no problem charging me, while also admitting that they are not providing the service and that they have no idea when - if at all - they will be able to.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/11/23) */
CONFIDENTIAL COMMUNICATION
November 20, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We would like to apologize for any difficulties Ms. [redacted] had understanding our phone agents. We strive to exceed our customer's expectations, and make their experiences with our phone agents satisfying.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (2000, 7, 2015/12/08) */
Subsequent to the complaint, a service representative made contact with the customer who informed her service issues have become worse. The representative apologized to the customer and informed the issue has been escalated and Verizon will remain in contact through to resolution. At...
this time, Verizon continues to work to resolve the cable outage to provide a permanent a resolution to the area outage. Verizon's Executive Relations office will continue to work with the customer and have an active case opened under [redacted] that will remain open until the issue is resolved. Verizon will remain in contact with the customer to provide updates concerning the restoration of the cable failure.
I am rejecting this response because: If you look...
at the documentation Fingerhut sent with there response,they have on the application with a social security number [redacted] and this isn't my SS number. My last four number are [redacted]. And they stated an account was open on Novmber 23, 2013 in their reponse to Revdex.com on April 2017 and July2017 but what they reported to the credit bureau they have account date open November 1, 2013 by FDCR law this account must be deleted cause is not mine and company is reporting incorrect and contradication information.
Revdex.com:
Complaint ID [redacted] have not been resolved, rather Verizon decided to suspend my services
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will go ahead and accept the $50 credit made to my account. Thank you for all your help!
Upon receipt of the complaint filed Verizon reviewed the consumer’s account. The consumer expressed concern regarding their FiOS bill. They state they are being charged for local TV service that they previously have cancelled. On 10/**/17 Verizon contacted the consumer to discuss...
their billing concerns, notes on the account do indicate the consumer did request their TV service to be cancelled on 4/**/17. On 10/**/17 an order was placed to cancel the TV service from the consumer’s account and a credit was issued for $54.30. The consumer made a payment to their account the same day service was going to be interrupted for payment. The consumer was billed a $50.00 restoral fee. Verizon advised the consumer we will credit the $50.00 restoral fee, an adjustment was made for $54.33. The consumer’s balance as of the October bill is $95.**. The consumer now just has standalone FiOS Internet with a 2 year contract for $59.99. The consumer is satisfied and has our contact information should they have any further concerns.
I spoke to [redacted] and issued a $90 recurring credit to offset the rate he was promised until Nov2017. I also issued a 1 time credit of $88.94 to bring the current balance to $13.30. The customeris satisfied. Case closed.Tell us why here...
Initial Business Response /* (1000, 5, 2015/09/03) */
CONFIDENTIAL COMMUNICATION
September 2, 2015
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: Ms. [redacted]
Case...
#: [redacted]
Dear Ms. [redacted],
We are writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding a credit inquiry reflecting on her credit report.
In Ms. [redacted]'s complaint, she states that there is a fraudulent inquiry on her credit report. Ms. [redacted] further states, that she has not been able to get legal documentation to prove the inquiry is not hers. Ms. [redacted]'s desired resolution is to have the inquiry removed from her credit report immediately.
Based on our research, we were unable to locate any inquiries based on Ms. [redacted]'s personally identifiable information.
In order to locate the inquiry Ms. [redacted] is referring to, and to further investigate her claim, more information will be necessary. Please have Ms. [redacted] provide a copy of her credit report showing the inquiry .
Ms. [redacted] can contact the Fingerhut Executive Care Team with the necessary information, by mail:
Fingerhut
Attn: Executive Care Team
[redacted]
St. Cloud, MN 56303
Or fax the information to [redacted] Attention: Executive Care Team.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sa
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is an inquiry on my credit file:
WEBBANK/FINGERHUT
[redacted]
EDEN PRAIRIE, MN 55344
(800) [redacted]
Requested On: 08/05/2013
Inquiry Type: Individual
This is not mine. Please remove.
Final Business Response /* (4000, 9, 2015/09/10) */
September 10, 2015
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: Ms. [redacted]
Case #: [redacted]
Dear Ms. [redacted],
We are writing in response to a second inquiry received from your office on behalf of Ms. [redacted] regarding a credit inquiry reflecting on her credit report.
In Ms. [redacted]'s response to our request, she states the date of the fraudulent inquiry on her credit report occurred on August 5, 2013. Ms. [redacted]'s desired resolution is to have the inquiry removed from her credit report immediately.
Based on our research, given the above date of August 5, 2013, we were able to locate an inquiry based on the date and Ms. [redacted]'s first and last name.
Our records indicate we received an application for credit on August 5, 2013. The application was processed via the internet. The name on the application is the same one Ms. [redacted] provided when contacting us regarding this issue. The application was denied.
As Ms. [redacted] denies authorizing the credit application matching her personally identifiable information, we referred these matters to our Credit Risk Department for further review. A copy of the application is enclosed for your reference.
As a result of their investigation, the inquiry on Ms. [redacted]'s credit report was referred to Equifax Credit Services, TransUnion L.L.C., and Experian Information Solutions, Inc. for removal; please allow 60-90 days for the information to be removed. Additionally, Ms. [redacted] 's information has been marked for our system to instantly recognize, flag, and block similar attempts in the future, should they occur.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sa
Enclosure
Company records show that the customer agreed to a new bundle in 9/2016. The rate for the new bundle was reflected as $54.99 and included the following on page 2 of the 9/**/16 billing statement of the 9/**/16 bill: $60 Internet discount includes $40 discount expiring 11/**/16 and $20 discount...
expiring 9/**/18. $20 TV discount includes $15 discount expiring 11/**/16 and $5 discount expiring 9/**/18. The 11/**/16 billing statement did not include the discounts that expired on 11/**/16 and the bill increased by $55.00 billing the bundle at $104.99. Calls to discuss this with the customer were unsuccessful. However, based on the information provided, no credit is warranted as the customer has been billed correctly. The company apologizes for any miscommunication.
Per Verizon records, [redacted] received full credit for mlb billing error . [redacted] received 3 credits for $73.00 each (6/**,7/**,8/**) total credit $219.00 .
Verizon investigation determined the customer was sent a $200.00 restricted [redacted] gift card. The Service Order Confirmation reflected the customer was to receive a regular $200.00 [redacted] gift card. I spoke with [redacted] on April *, 2017, apologized and advised her to call ###-###-#### to...
have the card she received changed for the type of card she was supposed to receive. I explained I tried to do this for her but for security purposes information from the gift card she received was required. I advised [redacted] to call me if she had any problems. I did not hear back from [redacted] and called leaving her a message and provided my number for call back if she required any further assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am rejecting this response because: This is not true. All of the jewelry sent to my address was returned promptly after receiving. I have tried several times to work this out with the other company but have been unsuccessful. The recording is not me, I requested several times for someone to allow me to hear it with them but they refuse. The fact that you are the company that I am doing business with, you are the one that I am holding responsible. I have been a long time great standing customer and will not accept anything less than a refund of all of the charges and interest from that company. I will not pay the unauthorized charges, I am willing to take the negative hit on my credit. I am not threatening you and truly wish to work it out as smoothly as possible. I will be payoff all of the items that I have outstanding, which is roughly $600... The rest of the $1400 balance is that company and interest. My request is not unreasonable. I have spent way too much time with this situation. I am very satisfied as a customer, I have more than 12 referred family members that belong to your company, when I leave so will they. You guys are brushing fraud right under the rug as if it is a normal practice of your company. It is simply sickening.
On 12/**/16, a Verizon representative discussed the concern with the customer. The representative submitted a request to the credit agencies to correct the inquiry. The process takes 30 days for completion with the agencies. The customer was advised. We apologize for...
the inconvenience this matter caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Again I requested a transfer if you look at my bill the HBO was renewed prior to August, so therefore should all be included with my equipment I walked over per Carlita. I am asking you to pull the call records, if you have questions call me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advised Verizon has reviewed the consumers account, records reflect back on 5/**/16 the consumer was advised that a $20 recurring credit would be applied to the account for 20 additional months. The order to place the credit on the account inadvertently was not issued. As of 6/**/16 Verizon has issued adjustments on the May and June statements and has placed the order to have the recurring $20 credit applied to the account. Voicemail messages have been left for the consumer advising of the above information . Verizon apologizes for any inconvenience caused regarding this billing error.
In response to the complaint filed Verizon records show that the company explains the policy on billing a full billing cycle for High Speed Internet cancellation in the confirmation for disconnection. In this case, the customer was “vacation” suspended and did not receive this information. The...
billing cycle was 8/**/17 to 09/23/17. Verizon has issued credit for the time from 8/**/17 thru 9/**/17 leaving a balance of $7.68. A message was left advising the customer and the company will follow up the 9/**/17 bill to ensure proper billing.
A Verizon billing escalation representative spoke with [redacted] and agreed to provide a standard set top box at no charge. A Verizon technician was dispatched on 6/**/2016 and installed an outlet for her. The representative will follow up the July 2016 bill to make sure the billing is correct.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved,...
however, I think it is unfair that this situation is on the customers shoulders to resolve. The companies should be able to communicate with each other. It just might be easier to switch providers.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am in contact with Verizon and they say they are trying to resolve the issue, but that "it's gonna take time, could be one month could be one year". They have not resolved anything and are refusing to commit to a time frame in which they will resolve it. At the same time, they continue billing me for the service even though they have yet to supply it. I am paying for a service I'm not receiving and they have no problem charging me, while also admitting that they are not providing the service and that they have no idea when - if at all - they will be able to.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/11/23) */
CONFIDENTIAL COMMUNICATION
November 20, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We would like to apologize for any difficulties Ms. [redacted] had understanding our phone agents. We strive to exceed our customer's expectations, and make their experiences with our phone agents satisfying.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (2000, 7, 2015/12/08) */
Subsequent to the complaint, a service representative made contact with the customer who informed her service issues have become worse. The representative apologized to the customer and informed the issue has been escalated and Verizon will remain in contact through to resolution. At...
this time, Verizon continues to work to resolve the cable outage to provide a permanent a resolution to the area outage. Verizon's Executive Relations office will continue to work with the customer and have an active case opened under [redacted] that will remain open until the issue is resolved. Verizon will remain in contact with the customer to provide updates concerning the restoration of the cable failure.
I am rejecting this response because: If you look...
at the documentation Fingerhut sent with there response,they have on the application with a social security number [redacted] and this isn't my SS number. My last four number are [redacted]. And they stated an account was open on Novmber 23, 2013 in their reponse to Revdex.com on April 2017 and July2017 but what they reported to the credit bureau they have account date open November 1, 2013 by FDCR law this account must be deleted cause is not mine and company is reporting incorrect and contradication information.