Upon receipt of this complaint we attempted to reach the customer on the telephone number provided and it was disconnected. We sent an email to [redacted] on 12/**/15 @ 9:25am advising that we were sending a return label and as soon as that was received in the warehouse we would...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/29) */
CONFIDENTIAL COMMUNICATION
October 29, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate on September 30, 2015 Mr. [redacted] purchased an alcove Fast Dry 10-Pc. Towel Set, Cuisinart 2 Speed Hand Blender, Stetson Fresh Cologne Spray, Grey Flannel 2 Oz. EDT Spray by Geoffrey Beene, Men's Blue Jeans EDT Spray by Versace, and Mens FCUK 3 by French Connection EDT spray.
We received the return of the Grey Flannel 2 Oz. EDT Spray by Geoffrey Beene, Men's Blue Jeans EDT Spray by Versace, and the Mens FCUK 3 by French Connection EDT spray. A credit of $93.00 was issued to Mr. [redacted]'s account for the full merchandise price, but out return policy states, "the original shipping/handling is nonrefundable on return merchandise if the item is not damaged, defective, or in the case of a shipping error." Mr. [redacted] was required to pay for the original shipping/handling of $30.97 for the items.
On October 25, 2015 a letter was sent to Mr. [redacted]'s mailing address. This letter explains the return and to allow 48 hours to see the credit on his fingerhut.com account and to allow up to two billing cycles to show the credit on his mailed billing statements.
We apologize for any confusion this may have caused Mr. [redacted].
At this time Mr. [redacted]'s account balance is $215.74. A minimum payment of $23.99 is due by November 15, 2015. To make payment arrangements we ask Mr. [redacted] contacts our Payment Department at[redacted] Monday through Friday 7AM to 9PM.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As an Executive, you have failed to stick to the complaint of what exactly is being complained about.
Also, you failed to mention that there were 2 separate orders. SHIPPING charged on order#1 (towels and mixer) and shipping charged on order#2 - 4 separate bottles of cologne that were shipped in 4 separate shipments - TO MAKE MONEY!
I didn't complain about order#1. Which included towels and a mixer. But you seem to not be professionally apt of addressing the main concern - AND ONLY THAT!
And they are all still boxed never opened. I think I will call UPS and return those too. I don't want anything from you anymore!
Fingerhut needs to credit the shipping charges for
each item that was returned! Since the shopping is added to each of the SEPARATE cologne shipments. 3 were returned and 3 needs to have the appropriate shipping charges credited immediately!
I'm not going to pay for something that was returned via UPS. I di not have the product and you are charging and sending erroneous credit balances to the CRA's.
This is a scam and the MN AG will be the next step, trust and believe me. Fingethut will re-sell those 3 bottles of cologne and charge another customer shipping charges.
I'm not sure why dealing with this company is such a pain. But this is unacceptable. You're telling me that if I had not filed this complaint, that I would have been erroneously charges for items that were returned?
I thought that this relationship would result in a positive outcome, but over the past year I see it ha not. I want Fingerhut to IMMEDIATELY CEASE all shipments of any catalogs to my place of residence.
Once this account is paid off-you're no longer needed! You're running a scam!
I will NEVER order another item from this company.
You're inability to professionally resolve this situation with integrity and competence will be the downfall of your position.
Final Business Response /* (4000, 9, 2015/11/05) */
CONFIDENTIAL COMMUNICATION
November 3, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As we have stated in previous correspondence, per our return policy, the original shipping/handling is nonrefundable unless the merchandise is damaged, defective, or in the case of a shipping error. The original shipping/handling Mr. [redacted] is responsible for is $30.97.
We have received Mr. [redacted]'s request to opt out of future mailings from Fingerhut. We have updated our records and removed Mr. [redacted] from the mailing list, but because out catalogs are printed in advance, Mr. [redacted] should allow 6 to 8 weeks for this request to process.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Verizon sent me a confirmation e mail advising me the price would be 215.98 for months 1-24 and then increase to 237.98 for month 25-36. The price is 159.99 for triple play, 45.99 for equipment and 32.00 for premium quantum service. There is also a discount of 22.00 for 24 months. That adds up to 215.98. Verizon now states that this e mail is only an estimate. I should have read the terms of service. The email says nothing about it only being an estimate. It is very specific about Pricing and Promos for the 36 month period that I was promised price protection. They also state that premium channels are not included in the price protection evan thought they are part of my triple play package that includes premium channels. The sales person I felt with stated nothing about equipment or premium channels not being covered by 3 year price guarantee
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/12/21) */
CONFIDENTIAL COMMUNICATION
December 21, 2015
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: [redacted]
Case #:...
[redacted]
Dear Ms. [redacted],
I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Credit Account.
Ms. [redacted] states that she paid off her Fingerhut credit account in July 2015 and she would like her credit report updated to current as of July 2015.
According to our records, Ms. [redacted]' Fingerhut account reports to the credit bureaus after the nineteenth each month. On July 19, 2015, the balance on her account was $63.24, with a past due of $61.96. The account was accurately reported as ninety days late, as only one payment for $10.00 had been received since February 15, 2015.
On July 20, 2015, a $10.00 payment was received. The remaining balance of $53.24 was paid in full on August 11, 2015.
Ms. [redacted]' account is accurately reporting as current with a balance of zero, as of August 19, 2015.
We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]' Welcome Packet. It states:
"If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies."
Conversely, accounts that are in good standing will be reported as well.
Ms. [redacted]' account was closed per customer request on December 11, 2015 and will be reported to the bureaus as closed after December 19, 2015. Please allow up to thirty days for the credit bureaus to update this information.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/lg
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
The customer service representative has made several attempts to contact the customer and left detail messages. The representative will credit the customer's account in the amount of $99.99 for the set up fee once the bill generates.
CONFIDENTIAL COMMUNICATION January 12, 2017 Revdex.com of Minnesota...
...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of [redacted], regarding a WebBank/Gettington Credit Account. In Ms. [redacted]’ complaint she states that she placed an order on December 16, 2016 for an order that was guaranteed to be delivered by Christmas, and that she did not arrive one of the items in time. She states that she has an email from us explaining in stock items that were purchased by December 20, 2016 would be guaranteed for Christmas delivery. Ms. [redacted] also states that she requested a supervisor on two occasions and was unable to speak with one. Our records indicate Ms. [redacted] did place an order on December 16, 2016, for five items, which should have shipped in four different packages. One of the items Ms. [redacted] ordered was a Men’s Shaving Kit. This item was scheduled to ship via UPS and had a label and tracking number created for it on December 19, 2016. For a reason unknown to us, it does not appear as though the item was actually transported by UPS for delivery. We have issued credit for that item in the amount of $49.99 as of January 13, 2017. Ms. [redacted] is correct that our Guaranteed Christmas Delivery promise was that in stock warehoused items, which were ordered before Noon CT on December 20, 2016 with standard shipping were guaranteed by us to be delivered by December 25, 2017. We sincerely apologize that this item was not delivered to Ms. [redacted] by December 25, 2017. We are mailing Ms. [redacted], under separate cover, a promotion code for $20.00 off her next Gettington.com order. If Ms. [redacted] has additional questions, she may contact us at Gettington.com/customerservice or at ###-###-####, between the hours of 8:00am and 8:00pm, CT, Monday through Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team
Verizon's Customer Service Escalation team representative reviewed Mr. J[redacted] account and concerns. Mr. J[redacted] was contacted on 10/**/15 and provided information. Mr. J[redacted] declined additional discounts for 12 months. Mr. J[redacted] agreed to have order issued to disconnect service...
with date of 10/**/15.We trust this information will help to resolve [redacted] concerns.
spoke withCusotmer to advise freeze is in place, bill address in changed and who slammed her ). A direct debit was made from her account ending in [redacted] for $222.55 and we have no idea where it went and I advised her I will research it. I also applied a credit of $40.00 to May 2016 bill to cover voice chargesPer RMCC-payment for $222.55 was for account -[redacted] which is and appears to be customers other service in Plymouth MA. I also put a claim on other account so there is no treatment. I called and left message accordingly Per Customer I added non published service to Plymouth account and removed the direct payment optio
Revdex.com:
I am unable to file a police report or further pursue this matter as I live in Ecuador. The business' response requires me to do things in the U.S. that I cannot. I am, therefore, withdrawing my complaint.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate him bringing this matter to our attention. We apologize but at this time no resolution has been determined, as we are awaiting additional information pertinent to the resolution of this...
matter. Please allow additional time through December **, 2015 to determine a resolution.Should you need any additional information, please contact me at ###-###-####.Thank you, F[redacted] T.Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Verizon is refusing to refund me for the 2 months of telephone non-service (approximately $40 per month) and the no-show technician visit (November 2015) ($100), even though the telephone issue was resolved on January **, 2016 without Verizon’s technician visiting my home. Verizon’s representatives were aggressive. Verizon’s representatives antagonistic attitude left me feeling stressful and wondering about the company’s integrity. All I want is my Refund..lThank you.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Ms. [redacted], Please see my attached letter to your office regarding [redacted] concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
According to Verizon's records, on April **, 2016 Verizon's Financial manager spoke with Mike P from IC Systems who confirmed the account was recalled on March **, 2016. Subsequent to the call, Verizon submitted a request (AUD Control number [redacted]) to all credit bureaus to remove the record from the customer's profile. The consumer must allow up to 30 days for the bureaus to update their records. No credit is warranted; as the early termination fee is a valid charge. No further action is required by Verizon.
Verizon reviewed the customer's account and found that the on line order incorrectly reflected premium channels free for 12 months because the account was not eligible for that promotion. In order to honor the promotion, we changed the Fully Loaded Entertainment Pack to the Premium Entertainment...
Value Pack for $40 per month. To offset the charge for 12 months, the customer will see the $25 Pick Your Premium Discount on the bill and a recurring adjustment of $15 will post to the account after the bill generates. Verizon apologizes for any inconvenience the customer experienced as a result of this matter.
We spoke with [redacted] and he advised he upgraded to 100/100 for $10 more, but after installed and tech left, he wasn't getting speed, was slower than had prior. He advised after speaking with technicians and still couldn't get resolved, was told speed wasn't compatible with computer. Customer...
decided to downgrade back to speed had before, 50/50, but was told wouldn't pay 79.99 would pay 94.99. Customer advised that he didn't believe that it is fair due to Verizon couldn't give him thespeed that was sold to him. The customer advised that he shouldn't be stuck with slower speed and now have to pay higher rate. I apologized to customer and advised previous representative added the $4.99 for 12 months, and I added the $8.99 credit to cover 1 box (equipment) Advised he will still base price as $94.99 but with the 2 discounts and taxes, will bring bill back down to $113.58 including taxes. Advised customer will still be paying same as before. Same contract, contract doesn't expire until November 2016. Advised customer at that time then he would have to renew bundle to see what's available. Customer ok. Advised customer Hbo free for 12 months is due to expire November 14, 2015. If keep would pay $19.99 more. He advised, we can removed that, has showtime. Sent confirmation email, went over in detail pricing and discounts. Customer is all set. Ok to close.
Please be advised, Verizon has reviewed the consumers account. Records reflect the modem/equipment was received by Verizon on 8/*/15.. Verizon has adjusted the consumers account in full. Total amount adjusted $211.99. The balance now owing on the account is $156.35. Verizon apologizes for any...
Full response attached. CONFIDENTIAL COMMUNICATION: Mr. [redacted] states he hasn't received the credits for the item not received or the late fees he was charged. His April statement does show the credits for the item not received - they appear as "miscellaneous adjustment". Late fees will not be credited as Mr. [redacted] had other merchandise that he was responsible to make payments on before this order was placed.
Our attempts to speak with [redacted] to resolve his complaint have been unsuccessful. We would need to speak with [redacted] in order to resolve this complaint. A letter requesting him to call when he is able to discuss the complaint has been mailed.
Upon receipt of this complaint we attempted to reach the customer on the telephone number provided and it was disconnected. We sent an email to [redacted] on 12/**/15 @ 9:25am advising that we were sending a return label and as soon as that was received in the warehouse we would...
credit the bill for the cost of the equipment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/29) */
CONFIDENTIAL COMMUNICATION
October 29, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate on September 30, 2015 Mr. [redacted] purchased an alcove Fast Dry 10-Pc. Towel Set, Cuisinart 2 Speed Hand Blender, Stetson Fresh Cologne Spray, Grey Flannel 2 Oz. EDT Spray by Geoffrey Beene, Men's Blue Jeans EDT Spray by Versace, and Mens FCUK 3 by French Connection EDT spray.
We received the return of the Grey Flannel 2 Oz. EDT Spray by Geoffrey Beene, Men's Blue Jeans EDT Spray by Versace, and the Mens FCUK 3 by French Connection EDT spray. A credit of $93.00 was issued to Mr. [redacted]'s account for the full merchandise price, but out return policy states, "the original shipping/handling is nonrefundable on return merchandise if the item is not damaged, defective, or in the case of a shipping error." Mr. [redacted] was required to pay for the original shipping/handling of $30.97 for the items.
On October 25, 2015 a letter was sent to Mr. [redacted]'s mailing address. This letter explains the return and to allow 48 hours to see the credit on his fingerhut.com account and to allow up to two billing cycles to show the credit on his mailed billing statements.
We apologize for any confusion this may have caused Mr. [redacted].
At this time Mr. [redacted]'s account balance is $215.74. A minimum payment of $23.99 is due by November 15, 2015. To make payment arrangements we ask Mr. [redacted] contacts our Payment Department at[redacted] Monday through Friday 7AM to 9PM.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As an Executive, you have failed to stick to the complaint of what exactly is being complained about.
Also, you failed to mention that there were 2 separate orders. SHIPPING charged on order#1 (towels and mixer) and shipping charged on order#2 - 4 separate bottles of cologne that were shipped in 4 separate shipments - TO MAKE MONEY!
I didn't complain about order#1. Which included towels and a mixer. But you seem to not be professionally apt of addressing the main concern - AND ONLY THAT!
And they are all still boxed never opened. I think I will call UPS and return those too. I don't want anything from you anymore!
Fingerhut needs to credit the shipping charges for
each item that was returned! Since the shopping is added to each of the SEPARATE cologne shipments. 3 were returned and 3 needs to have the appropriate shipping charges credited immediately!
I'm not going to pay for something that was returned via UPS. I di not have the product and you are charging and sending erroneous credit balances to the CRA's.
This is a scam and the MN AG will be the next step, trust and believe me. Fingethut will re-sell those 3 bottles of cologne and charge another customer shipping charges.
I'm not sure why dealing with this company is such a pain. But this is unacceptable. You're telling me that if I had not filed this complaint, that I would have been erroneously charges for items that were returned?
I thought that this relationship would result in a positive outcome, but over the past year I see it ha not. I want Fingerhut to IMMEDIATELY CEASE all shipments of any catalogs to my place of residence.
Once this account is paid off-you're no longer needed! You're running a scam!
I will NEVER order another item from this company.
You're inability to professionally resolve this situation with integrity and competence will be the downfall of your position.
Final Business Response /* (4000, 9, 2015/11/05) */
CONFIDENTIAL COMMUNICATION
November 3, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As we have stated in previous correspondence, per our return policy, the original shipping/handling is nonrefundable unless the merchandise is damaged, defective, or in the case of a shipping error. The original shipping/handling Mr. [redacted] is responsible for is $30.97.
We have received Mr. [redacted]'s request to opt out of future mailings from Fingerhut. We have updated our records and removed Mr. [redacted] from the mailing list, but because out catalogs are printed in advance, Mr. [redacted] should allow 6 to 8 weeks for this request to process.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Verizon sent me a confirmation e mail advising me the price would be 215.98 for months 1-24 and then increase to 237.98 for month 25-36. The price is 159.99 for triple play, 45.99 for equipment and 32.00 for premium quantum service. There is also a discount of 22.00 for 24 months. That adds up to 215.98. Verizon now states that this e mail is only an estimate. I should have read the terms of service. The email says nothing about it only being an estimate. It is very specific about Pricing and Promos for the 36 month period that I was promised price protection. They also state that premium channels are not included in the price protection evan thought they are part of my triple play package that includes premium channels. The sales person I felt with stated nothing about equipment or premium channels not being covered by 3 year price guarantee
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/12/21) */
CONFIDENTIAL COMMUNICATION
December 21, 2015
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: [redacted]
Case #:...
[redacted]
Dear Ms. [redacted],
I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Credit Account.
Ms. [redacted] states that she paid off her Fingerhut credit account in July 2015 and she would like her credit report updated to current as of July 2015.
According to our records, Ms. [redacted]' Fingerhut account reports to the credit bureaus after the nineteenth each month. On July 19, 2015, the balance on her account was $63.24, with a past due of $61.96. The account was accurately reported as ninety days late, as only one payment for $10.00 had been received since February 15, 2015.
On July 20, 2015, a $10.00 payment was received. The remaining balance of $53.24 was paid in full on August 11, 2015.
Ms. [redacted]' account is accurately reporting as current with a balance of zero, as of August 19, 2015.
We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]' Welcome Packet. It states:
"If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies."
Conversely, accounts that are in good standing will be reported as well.
Ms. [redacted]' account was closed per customer request on December 11, 2015 and will be reported to the bureaus as closed after December 19, 2015. Please allow up to thirty days for the credit bureaus to update this information.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/lg
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
The customer service representative has made several attempts to contact the customer and left detail messages. The representative will credit the customer's account in the amount of $99.99 for the set up fee once the bill generates.
CONFIDENTIAL COMMUNICATION January 12, 2017 Revdex.com of Minnesota...
...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of [redacted], regarding a WebBank/Gettington Credit Account. In Ms. [redacted]’ complaint she states that she placed an order on December 16, 2016 for an order that was guaranteed to be delivered by Christmas, and that she did not arrive one of the items in time. She states that she has an email from us explaining in stock items that were purchased by December 20, 2016 would be guaranteed for Christmas delivery. Ms. [redacted] also states that she requested a supervisor on two occasions and was unable to speak with one. Our records indicate Ms. [redacted] did place an order on December 16, 2016, for five items, which should have shipped in four different packages. One of the items Ms. [redacted] ordered was a Men’s Shaving Kit. This item was scheduled to ship via UPS and had a label and tracking number created for it on December 19, 2016. For a reason unknown to us, it does not appear as though the item was actually transported by UPS for delivery. We have issued credit for that item in the amount of $49.99 as of January 13, 2017. Ms. [redacted] is correct that our Guaranteed Christmas Delivery promise was that in stock warehoused items, which were ordered before Noon CT on December 20, 2016 with standard shipping were guaranteed by us to be delivered by December 25, 2017. We sincerely apologize that this item was not delivered to Ms. [redacted] by December 25, 2017. We are mailing Ms. [redacted], under separate cover, a promotion code for $20.00 off her next Gettington.com order. If Ms. [redacted] has additional questions, she may contact us at Gettington.com/customerservice or at ###-###-####, between the hours of 8:00am and 8:00pm, CT, Monday through Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team
Verizon's Customer Service Escalation team representative reviewed Mr. J[redacted] account and concerns. Mr. J[redacted] was contacted on 10/**/15 and provided information. Mr. J[redacted] declined additional discounts for 12 months. Mr. J[redacted] agreed to have order issued to disconnect service...
with date of 10/**/15.We trust this information will help to resolve [redacted] concerns.
spoke withCusotmer to advise freeze is in place, bill address in changed and who slammed her ). A direct debit was made from her account ending in [redacted] for $222.55 and we have no idea where it went and I advised her I will research it. I also applied a credit of $40.00 to May 2016 bill to cover voice chargesPer RMCC-payment for $222.55 was for account -[redacted] which is and appears to be customers other service in Plymouth MA. I also put a claim on other account so there is no treatment. I called and left message accordingly Per Customer I added non published service to Plymouth account and removed the direct payment optio
Revdex.com:
I am unable to file a police report or further pursue this matter as I live in Ecuador. The business' response requires me to do things in the U.S. that I cannot. I am, therefore, withdrawing my complaint.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate him bringing this matter to our attention. We apologize but at this time no resolution has been determined, as we are awaiting additional information pertinent to the resolution of this...
matter. Please allow additional time through December **, 2015 to determine a resolution.Should you need any additional information, please contact me at ###-###-####.Thank you, F[redacted] T.Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Verizon is refusing to refund me for the 2 months of telephone non-service (approximately $40 per month) and the no-show technician visit (November 2015) ($100), even though the telephone issue was resolved on January **, 2016 without Verizon’s technician visiting my home. Verizon’s representatives were aggressive. Verizon’s representatives antagonistic attitude left me feeling stressful and wondering about the company’s integrity. All I want is my Refund..lThank you.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Ms. [redacted], Please see my attached letter to your office regarding [redacted] concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
According to Verizon's records, on April **, 2016 Verizon's Financial manager spoke with Mike P from IC Systems who confirmed the account was recalled on March **, 2016. Subsequent to the call, Verizon submitted a request (AUD Control number [redacted]) to all credit bureaus to remove the record from the customer's profile. The consumer must allow up to 30 days for the bureaus to update their records. No credit is warranted; as the early termination fee is a valid charge. No further action is required by Verizon.
Verizon reviewed the customer's account and found that the on line order incorrectly reflected premium channels free for 12 months because the account was not eligible for that promotion. In order to honor the promotion, we changed the Fully Loaded Entertainment Pack to the Premium Entertainment...
Value Pack for $40 per month. To offset the charge for 12 months, the customer will see the $25 Pick Your Premium Discount on the bill and a recurring adjustment of $15 will post to the account after the bill generates. Verizon apologizes for any inconvenience the customer experienced as a result of this matter.
We spoke with [redacted] and he advised he upgraded to 100/100 for $10 more, but after installed and tech left, he wasn't getting speed, was slower than had prior. He advised after speaking with technicians and still couldn't get resolved, was told speed wasn't compatible with computer. Customer...
decided to downgrade back to speed had before, 50/50, but was told wouldn't pay 79.99 would pay 94.99. Customer advised that he didn't believe that it is fair due to Verizon couldn't give him thespeed that was sold to him. The customer advised that he shouldn't be stuck with slower speed and now have to pay higher rate. I apologized to customer and advised previous representative added the $4.99 for 12 months, and I added the $8.99 credit to cover 1 box (equipment) Advised he will still base price as $94.99 but with the 2 discounts and taxes, will bring bill back down to $113.58 including taxes. Advised customer will still be paying same as before. Same contract, contract doesn't expire until November 2016. Advised customer at that time then he would have to renew bundle to see what's available. Customer ok. Advised customer Hbo free for 12 months is due to expire November 14, 2015. If keep would pay $19.99 more. He advised, we can removed that, has showtime. Sent confirmation email, went over in detail pricing and discounts. Customer is all set. Ok to close.
Please be advised, Verizon has reviewed the consumers account. Records reflect the modem/equipment was received by Verizon on 8/*/15.. Verizon has adjusted the consumers account in full. Total amount adjusted $211.99. The balance now owing on the account is $156.35. Verizon apologizes for any...
inconvenience caused surrounding this matter.
Full response attached. CONFIDENTIAL COMMUNICATION: Mr. [redacted] states he hasn't received the credits for the item not received or the late fees he was charged. His April statement does show the credits for the item not received - they appear as "miscellaneous adjustment". Late fees will not be credited as Mr. [redacted] had other merchandise that he was responsible to make payments on before this order was placed.
Our attempts to speak with [redacted] to resolve his complaint have been unsuccessful. We would need to speak with [redacted] in order to resolve this complaint. A letter requesting him to call when he is able to discuss the complaint has been mailed.
Response sent as attachment.Thank you.