...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We have completed an in-depth review of Mr. [redacted]’s concerns regarding the incorrect features listed for the Sharp AQUOS 43” UHD 4K LED Smart TV. We understand the importance of providing the most up to date information for the products we offer in our catalogs and on our website. The specifications and descriptions for the products we carry are provided by the manufacturers and vendors of each individual product we offer. While accurate and precise information is one of our top priorities, please understand that typographical errors or inaccuracies may occur. We sincerely apologize for any inconvenience this may have caused. Our records indicate that Mr. [redacted] spoke with a supervisor on April 20, 2016 and a resolution was discussed and agreed upon for a $100.00 discount on the TV and that Mr. [redacted] would keep the item. The discount will be reflected on Mr. [redacted]’s May 11, 2016 billing statement. In addition to the discount that was issued for the TV, we are also reviewing the specifications with our vendor and any specification information we find that requires a change will be updated when it becomes available. We appreciate Mr. [redacted] bringing this to our attention. If Mr. [redacted] feels the discount already provided is no longer adequate, he may return the TV by using the convenient postage paid label that accompanied the TV when he received it or he may print the return label directly from our website by visiting our Returns Center at www.fingerhut.com. No additional discounts will be issued for the TV. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION [redacted] Jessup, Pennsylvania 18434-1833 January 27,...
2017 Revdex.com Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding the Haband VIP Plus Program. Ms. [redacted] states in November 2016 she found that the Haband VIP Plus program has been charging her Discover card a monthly fee since January 2016 without her knowledge or consent. She has written to Haband requesting cancellation and a full refund. Our records indicate that an enrollment for the Haband VIP Plus program was accepted while placing a phone order that was placed on January 14, 2016. Ms. [redacted] was presented with an opportunity to save $15 off her next Haband purchase, simply for trying a membership in our Haband VIP plus program. At no time was Ms. [redacted] ever obligated to accept this membership offer and her Haband purchase was not contingent upon him accepting the offer. The representative taking Ms. [redacted]’s order is required to inform all customers of the program terms before asking them if they would like to accept. Any customer who is interested in the offer is asked to enter the last four digits of their telephone number on their telephone key pad to confirm their acceptance. It is explained to the customer that after the first 30 days, the membership will automatically continue for a membership fee of $14.97 per month. Cancellation may be made at any time with no further obligation. We have no record of receiving a letter from Ms. [redacted] requesting to have her membership cancelled and refunded. On January 24, 2017, we contacted our partner company that administers our Haband VIP Plus program and have received confirmation that the membership has been cancelled on the same date. They have issued a full refund totaling $181.63 on January 24, 2017 to the Discover card in which the payment was originally applied. This refund consists of the trial fee of $1.99 and 12 credits of the $14.97 monthly fee. If Ms. [redacted] has any further questions or concerns, she may contact Customer Service at ###-###-#### between 9 am- 9 pm (EST), Monday – Saturday. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Upon receipt of the complaint we spoke with [redacted] and she sent us a copy of the email sent to her advising of the credit. We confirmed a credit has been issued for the $100 towards the final bill. [redacted] now has a balance due to Verizon for $110.83.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’ inquiry she indicates she has requested to be removed from our mailing lists and that she not receive any paper correspondence from us. Ms. [redacted] states she received a letter from us advising her of a recent credit limit increase. Ms. [redacted] is requesting to no longer receive credit limit increase letters and to be notified why her privacy request is not being followed. Our records indicate, Ms. [redacted] was removed from our email list on January 10, 2016 per her request. On May 31, 2016 we removed Ms. [redacted] from our calling list and a request was referred to have Ms. [redacted] removed from receiving letters advising her of credit line increases. At this time, when a credit line increase review is completed and results in an increase in the credit line of an account a letter is automatically sent. The only way to stop the credit line increase letters from being sent is for Ms. [redacted] to opt-out of credit line reviews. When an opt-out is requested the credit limit on the account is frozen If Ms. [redacted] would like to opt-out of credit line reviews she may contact our Credit Department by calling ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. On September 26, 2016 Ms. [redacted] spoke to an agent by phone and per her request the agent ensured that Ms. [redacted] was removed from all contact lists by phone, email and mail from our affiliates, marketing partners and from Fingerhut. We will still contact Ms. [redacted] when applicable in writing as required by law. Please understand some of our mailings are pre-printed 8-10 weeks in advance and Ms. [redacted] should allow the allotted time frame for all other mailings to stop completely. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Please be advised we have tried to reach [redacted] over the past several days to address the complaint, but only reached voicemail. We have sent a letter asking her to call me if assistance is still needed. We trust this provides your office with the information required in this...
A customer service representative contacted the customer and reviewed his bill. The representative advised that the customer is receiving a $20.00 credit for 15 months. The representative also advised the customer that his monthly bill should be $133.37 and noted that the customer...
The customer filed a request for pre-mediation/arbitration on this issue. The issue was referred to Verizon legal for handling. Verizon legal investigation found that the customer missed the deadline to file an appeal.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would also like to add that Steven was particularly cordial and was so kind as to give me a direct line to him in the event that his bill correction didn't go through properly on my end. Very happy with the speed and outcome. Good job, Verizon!
Sincerely,
[redacted]
10th is when I placed the order. I did not receive the item until sometime between March 22nd - 29th. At the time I purchased the item the policy for personalized items was stated as 60 days after the date it was delivered. My first two attempts to return the item were denied. My third attempt during mid June was accepted and then denied upon receiving the item. I only wore the necklace twice and stored it in the original box.
Our records show that a technician dispatched and resolved the issue. We have made several attempts to contact the customer and have not been successful in reaching him. A letter and email have been sent to the customer updating him.
Please be advised Verizon Billing Specialist spoke to [redacted] August **, 2015 to review the account. She confirmed the June and July bills generated without the necessary discounts to get the rate back to where she was. She was advised the amount to pay for the July and August...
statements and placed the order to add the discounts. She will follow up on the September statement to assure the billing is correct. [redacted] has a direct number to her should she have any other questions on the account billing for September. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is ONLY satisfactory to the building owner but NOT to business owner. One sorry does not cover any lost! My 3 restaurant lost so much reservation during the pass 2 months using these unstable phone lines. My restaurant are specialize in hosting party. we have over 600+ seating and 16 karaoke rooms. Over 70% of the business are done by phone reservation. My phone lines got cut off 4 times for no reason during the pass 2 months, and each time we don't even know when is it get cut off and every time I got to call them up and wait 2-3 days for them to restore the services. For all the troubles, headache and money lost (over 50k),no one offer me any credits or waive the installation fee. at this point, I donot even care about credit or installation fee, it just a another way showing that Verizon DO NOT CARE about their customer. So I decide to port all those 5 numbers to [redacted]. The 5 landline was complete install on 09//**/2016. But I found out that Verizon try to lock me in to a TWO-Years contract which I never agree too. Luckily I found that out before the 30 days period ends and the confirm number for removing that contract was # [redacted] on 09/**/2016 by George. I do not understand why does Verizon try to lock me in to this TWO-YEARs contract when I clearly told the sale man just give me month to month services and I DONOT want to be lock in to any contract. And he even tell that the rate will be higher if I don't sign up TWO-YEARS contract but I said is OK, just do month to month. As result for just 5 phone lines, I end up paid almost $100+ for remote forwarding, $190 for installation fee and $250/month.
Sincerely,
[redacted]
Revdex.com:
I accepted this respond because they told me there is nothing they can do now. They told me that they are migrating me to the new router in this area but not sure when this could be done. Therefore, they offered me $15 off from my bill for 12 months. But anyway I think they need to fix this issue ASAP.
Sincerely,
[redacted]
I am rejecting this response because:I? was not...
notified about paying interest fee every month, I? thought that I? was paying my ordersi need for all my interest rate to be applied to my account. Also was charged a late feee and at that time I? was in the hospital and I? was not able to make that payment on time.it is not fair for a custom to pay 11-17 dollars of interest fee if the customer is paying on time.it would take me months of payment to be able to see a reduced amount in my payments.thank you[redacted]
Please be advised were able to speak with [redacted] on March **, 2017 to review the account. She advised that she was misinformed by two different representatives of Verizon that she was no longer in a contract. Our records show the early termination fee was explained and...
previously sustained, however we agree to issue credit for half the fee as a good will gesture. We also issued credit for the restoral fee she was billed. [redacted] accepted the partial credit as resolution. We trust this provides your office with the information required in this matter.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] placed an order on our website on May 13, 2015 for the Men’s Diamore 10K Gold Diamond Wedding Band Size 13 totaling $553.98. Her balance prior to this purchase according to her May 11, 2015 billing statement was $1,563.04. On May 20, 2015 a credit was issued for the shipping and handling charges for the ring in the amount of $13.99 which left a balance on the ring of $539.99. On June 4, 2015 we received the return of the ring and Ms. [redacted]’s account was credited for $539.99. Ms. [redacted]’s billing statement cycled on June 11, 2015. Since the June statement was the first statement that cycled after the purchase of the ring, both the charge for the ring as well as the credit for the return of the ring appear on the same statement. Ms. [redacted]’s account balance according to her June 11, 2015 billing statement was $1,524.12. Additionally, Ms. [redacted] placed orders totaling $967.61 between November 2, 2015 and April 9, 2016. On March 11, 2016 Ms. [redacted]’s monthly billing statement reflected a minimum payment due of $69.99 by April 7, 2016. No payment was received and a late fee was assessed in the amount of $27.00 per the terms and conditions Ms. [redacted] agreed to at the time she opened the account. On April 11, 2016 her monthly statement reflected a minimum payment of $164.93 ($69.99 for April and $94.94 for May) due by May 7, 2016. We have included a statement of account activity for Ms. [redacted]’s records. If, after reviewing the statement, Ms. [redacted] has further questions regarding any returns, balance adjustments or has more information regarding items she states she did not receive she may contact our Executive Care Team at ###-###-#### for further assistance. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
On 1/**/18, a representative spoke with the customer about the concern. The representative advised our records show he was told the upgrade fee and the service order fees would be waived. The representative also issued the adjustment to the account $150.00 upgrade fee and a second...
credit of $14.50 for the service order fees. The customer advised the issue was resolved. We apologize for the inconvenience this matter caused.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] has stated she ordered items in the amount of $352.06 on her Fingerhut Credit Card Account and never received the package that was sent to her via UPS Tracking [redacted]. She claims UPS has no record of this delivery. Ms. [redacted] states that Fingerhut is making her pay for a package that she never received and has repeatedly tried to resolve this issue. She has requested a credit to her account of $352.06. Our records indicate that the tracking number for this package was delivered March 23, 2016 at 10:40 AM. This information is available on the UPS website. Due to this information, it is our policy that Ms. [redacted] provide us with a copy of a police report in order to further investigate the merchandise not received. We were given information for a police report, but when we called the Paris, Texas police department they were unable to verify the report under the case number given. At this time, we would need a copy of a valid police report. Please mail the police report to [redacted] Saint Cloud, MN 56303 or fax to ###-###-#### attention: Executive Care Team –Jessica. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] indicates she made a payment on our website on November 27, 2016 and realized on November 29, 2016 that two payments of $74.05 were taken in error. Ms. [redacted] contacted us the same day and requested to speak to a supervisor. Ms. [redacted] states over the course of a two week period she contacted us several times requesting to speak to a supervisor and was never able to speak to a supervisor and never received a call back from a supervisor. Ms. [redacted] is requesting credit for the inconvenience she has experienced and for the overdraft fee she states she incurred and contact from a supervisor or manager regarding this issue. Our records indicate on November 9, 2016 Ms. [redacted] set up a scheduled payment on our website to be processed on November 27, 2016 in the amount of $74.05. On November 25, 2016 Ms. [redacted] set up another scheduled payment on our website to be processed on November 27, 2016 in the amount of $74.05. On November 29, 2016 Ms. [redacted] contacted our Customer Service Department and advised two payments were processed in error. Ms. [redacted] requested to speak with a supervisor and as no supervisor was available at the time, the agent transferred Ms. [redacted] to a supervisor’s voicemail. Ms. [redacted] called back immediately and spoke with another agent and advised them of the duplicate payment issue. The agent referred Ms. [redacted]’ concern to our Payment Research Team and requested a refund to be sent. The refund was processed on November 30, 2016. Please understand, since Ms. [redacted] made the payment using her checking account and not a debit card, the refund typically takes 10-14 business days to process through Ms. [redacted]’ bank account. We have no record of Ms. [redacted] requesting to speak to a supervisor again until December 12, 2016 and December 15, 2016. On December 19, 2016 a supervisor attempted to contact Ms. [redacted] and left a message requesting Ms. [redacted] to contact us back. We sincerely apologize Ms. [redacted] did not receive a call back from a supervisor in a timely manner. As there was no cancellation requested for either scheduled payment and since both scheduled payments were set up on our website by Ms. [redacted], no reimbursement will be issued for the overdraft fee. If Ms. [redacted] has further questions she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION May 6, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We have completed an in-depth review of Mr. [redacted]’s concerns regarding the incorrect features listed for the Sharp AQUOS 43” UHD 4K LED Smart TV. We understand the importance of providing the most up to date information for the products we offer in our catalogs and on our website. The specifications and descriptions for the products we carry are provided by the manufacturers and vendors of each individual product we offer. While accurate and precise information is one of our top priorities, please understand that typographical errors or inaccuracies may occur. We sincerely apologize for any inconvenience this may have caused. Our records indicate that Mr. [redacted] spoke with a supervisor on April 20, 2016 and a resolution was discussed and agreed upon for a $100.00 discount on the TV and that Mr. [redacted] would keep the item. The discount will be reflected on Mr. [redacted]’s May 11, 2016 billing statement. In addition to the discount that was issued for the TV, we are also reviewing the specifications with our vendor and any specification information we find that requires a change will be updated when it becomes available. We appreciate Mr. [redacted] bringing this to our attention. If Mr. [redacted] feels the discount already provided is no longer adequate, he may return the TV by using the convenient postage paid label that accompanied the TV when he received it or he may print the return label directly from our website by visiting our Returns Center at www.fingerhut.com. No additional discounts will be issued for the TV. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION [redacted] Jessup, Pennsylvania 18434-1833 January 27,...
2017 Revdex.com Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding the Haband VIP Plus Program. Ms. [redacted] states in November 2016 she found that the Haband VIP Plus program has been charging her Discover card a monthly fee since January 2016 without her knowledge or consent. She has written to Haband requesting cancellation and a full refund. Our records indicate that an enrollment for the Haband VIP Plus program was accepted while placing a phone order that was placed on January 14, 2016. Ms. [redacted] was presented with an opportunity to save $15 off her next Haband purchase, simply for trying a membership in our Haband VIP plus program. At no time was Ms. [redacted] ever obligated to accept this membership offer and her Haband purchase was not contingent upon him accepting the offer. The representative taking Ms. [redacted]’s order is required to inform all customers of the program terms before asking them if they would like to accept. Any customer who is interested in the offer is asked to enter the last four digits of their telephone number on their telephone key pad to confirm their acceptance. It is explained to the customer that after the first 30 days, the membership will automatically continue for a membership fee of $14.97 per month. Cancellation may be made at any time with no further obligation. We have no record of receiving a letter from Ms. [redacted] requesting to have her membership cancelled and refunded. On January 24, 2017, we contacted our partner company that administers our Haband VIP Plus program and have received confirmation that the membership has been cancelled on the same date. They have issued a full refund totaling $181.63 on January 24, 2017 to the Discover card in which the payment was originally applied. This refund consists of the trial fee of $1.99 and 12 credits of the $14.97 monthly fee. If Ms. [redacted] has any further questions or concerns, she may contact Customer Service at ###-###-#### between 9 am- 9 pm (EST), Monday – Saturday. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
I am rejecting this response because:
Should've been properly notated on the account. Whether is discussion was via chat or by phone.
Upon receipt of the complaint we spoke with [redacted] and she sent us a copy of the email sent to her advising of the credit. We confirmed a credit has been issued for the $100 towards the final bill. [redacted] now has a balance due to Verizon for $110.83.
CONFIDENTIAL COMMUNICATION October 9, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’ inquiry she indicates she has requested to be removed from our mailing lists and that she not receive any paper correspondence from us. Ms. [redacted] states she received a letter from us advising her of a recent credit limit increase. Ms. [redacted] is requesting to no longer receive credit limit increase letters and to be notified why her privacy request is not being followed. Our records indicate, Ms. [redacted] was removed from our email list on January 10, 2016 per her request. On May 31, 2016 we removed Ms. [redacted] from our calling list and a request was referred to have Ms. [redacted] removed from receiving letters advising her of credit line increases. At this time, when a credit line increase review is completed and results in an increase in the credit line of an account a letter is automatically sent. The only way to stop the credit line increase letters from being sent is for Ms. [redacted] to opt-out of credit line reviews. When an opt-out is requested the credit limit on the account is frozen If Ms. [redacted] would like to opt-out of credit line reviews she may contact our Credit Department by calling ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. On September 26, 2016 Ms. [redacted] spoke to an agent by phone and per her request the agent ensured that Ms. [redacted] was removed from all contact lists by phone, email and mail from our affiliates, marketing partners and from Fingerhut. We will still contact Ms. [redacted] when applicable in writing as required by law. Please understand some of our mailings are pre-printed 8-10 weeks in advance and Ms. [redacted] should allow the allotted time frame for all other mailings to stop completely. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Please be advised we have tried to reach [redacted] over the past several days to address the complaint, but only reached voicemail. We have sent a letter asking her to call me if assistance is still needed. We trust this provides your office with the information required in this...
matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
A customer service representative contacted the customer and reviewed his bill. The representative advised that the customer is receiving a $20.00 credit for 15 months. The representative also advised the customer that his monthly bill should be $133.37 and noted that the customer...
was satisfied.
The customer filed a request for pre-mediation/arbitration on this issue. The issue was referred to Verizon legal for handling. Verizon legal investigation found that the customer missed the deadline to file an appeal.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would also like to add that Steven was particularly cordial and was so kind as to give me a direct line to him in the event that his bill correction didn't go through properly on my end. Very happy with the speed and outcome. Good job, Verizon!
Sincerely,
[redacted]
I am rejecting this response because:
March...
10th is when I placed the order. I did not receive the item until sometime between March 22nd - 29th. At the time I purchased the item the policy for personalized items was stated as 60 days after the date it was delivered. My first two attempts to return the item were denied. My third attempt during mid June was accepted and then denied upon receiving the item. I only wore the necklace twice and stored it in the original box.
Our records show that a technician dispatched and resolved the issue. We have made several attempts to contact the customer and have not been successful in reaching him. A letter and email have been sent to the customer updating him.
Please be advised Verizon Billing Specialist spoke to [redacted] August **, 2015 to review the account. She confirmed the June and July bills generated without the necessary discounts to get the rate back to where she was. She was advised the amount to pay for the July and August...
statements and placed the order to add the discounts. She will follow up on the September statement to assure the billing is correct. [redacted] has a direct number to her should she have any other questions on the account billing for September. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is ONLY satisfactory to the building owner but NOT to business owner. One sorry does not cover any lost! My 3 restaurant lost so much reservation during the pass 2 months using these unstable phone lines. My restaurant are specialize in hosting party. we have over 600+ seating and 16 karaoke rooms. Over 70% of the business are done by phone reservation. My phone lines got cut off 4 times for no reason during the pass 2 months, and each time we don't even know when is it get cut off and every time I got to call them up and wait 2-3 days for them to restore the services. For all the troubles, headache and money lost (over 50k),no one offer me any credits or waive the installation fee. at this point, I donot even care about credit or installation fee, it just a another way showing that Verizon DO NOT CARE about their customer. So I decide to port all those 5 numbers to [redacted]. The 5 landline was complete install on 09//**/2016. But I found out that Verizon try to lock me in to a TWO-Years contract which I never agree too. Luckily I found that out before the 30 days period ends and the confirm number for removing that contract was # [redacted] on 09/**/2016 by George. I do not understand why does Verizon try to lock me in to this TWO-YEARs contract when I clearly told the sale man just give me month to month services and I DONOT want to be lock in to any contract. And he even tell that the rate will be higher if I don't sign up TWO-YEARS contract but I said is OK, just do month to month. As result for just 5 phone lines, I end up paid almost $100+ for remote forwarding, $190 for installation fee and $250/month.
Sincerely,
[redacted]
Revdex.com:
I accepted this respond because they told me there is nothing they can do now. They told me that they are migrating me to the new router in this area but not sure when this could be done. Therefore, they offered me $15 off from my bill for 12 months. But anyway I think they need to fix this issue ASAP.
Sincerely,
[redacted]
I am rejecting this response because:I? was not...
notified about paying interest fee every month, I? thought that I? was paying my ordersi need for all my interest rate to be applied to my account. Also was charged a late feee and at that time I? was in the hospital and I? was not able to make that payment on time.it is not fair for a custom to pay 11-17 dollars of interest fee if the customer is paying on time.it would take me months of payment to be able to see a reduced amount in my payments.thank you[redacted]
Please be advised were able to speak with [redacted] on March **, 2017 to review the account. She advised that she was misinformed by two different representatives of Verizon that she was no longer in a contract. Our records show the early termination fee was explained and...
previously sustained, however we agree to issue credit for half the fee as a good will gesture. We also issued credit for the restoral fee she was billed. [redacted] accepted the partial credit as resolution. We trust this provides your office with the information required in this matter.
CONFIDENTIAL COMMUNICATION April 28, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] placed an order on our website on May 13, 2015 for the Men’s Diamore 10K Gold Diamond Wedding Band Size 13 totaling $553.98. Her balance prior to this purchase according to her May 11, 2015 billing statement was $1,563.04. On May 20, 2015 a credit was issued for the shipping and handling charges for the ring in the amount of $13.99 which left a balance on the ring of $539.99. On June 4, 2015 we received the return of the ring and Ms. [redacted]’s account was credited for $539.99. Ms. [redacted]’s billing statement cycled on June 11, 2015. Since the June statement was the first statement that cycled after the purchase of the ring, both the charge for the ring as well as the credit for the return of the ring appear on the same statement. Ms. [redacted]’s account balance according to her June 11, 2015 billing statement was $1,524.12. Additionally, Ms. [redacted] placed orders totaling $967.61 between November 2, 2015 and April 9, 2016. On March 11, 2016 Ms. [redacted]’s monthly billing statement reflected a minimum payment due of $69.99 by April 7, 2016. No payment was received and a late fee was assessed in the amount of $27.00 per the terms and conditions Ms. [redacted] agreed to at the time she opened the account. On April 11, 2016 her monthly statement reflected a minimum payment of $164.93 ($69.99 for April and $94.94 for May) due by May 7, 2016. We have included a statement of account activity for Ms. [redacted]’s records. If, after reviewing the statement, Ms. [redacted] has further questions regarding any returns, balance adjustments or has more information regarding items she states she did not receive she may contact our Executive Care Team at ###-###-#### for further assistance. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
On 1/**/18, a representative spoke with the customer about the concern. The representative advised our records show he was told the upgrade fee and the service order fees would be waived. The representative also issued the adjustment to the account $150.00 upgrade fee and a second...
credit of $14.50 for the service order fees. The customer advised the issue was resolved. We apologize for the inconvenience this matter caused.
CONFIDENTIAL COMMUNICATION May 16,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] has stated she ordered items in the amount of $352.06 on her Fingerhut Credit Card Account and never received the package that was sent to her via UPS Tracking [redacted]. She claims UPS has no record of this delivery. Ms. [redacted] states that Fingerhut is making her pay for a package that she never received and has repeatedly tried to resolve this issue. She has requested a credit to her account of $352.06. Our records indicate that the tracking number for this package was delivered March 23, 2016 at 10:40 AM. This information is available on the UPS website. Due to this information, it is our policy that Ms. [redacted] provide us with a copy of a police report in order to further investigate the merchandise not received. We were given information for a police report, but when we called the Paris, Texas police department they were unable to verify the report under the case number given. At this time, we would need a copy of a valid police report. Please mail the police report to [redacted] Saint Cloud, MN 56303 or fax to ###-###-#### attention: Executive Care Team –Jessica. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
CONFIDENTIAL COMMUNICATION December 29, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] indicates she made a payment on our website on November 27, 2016 and realized on November 29, 2016 that two payments of $74.05 were taken in error. Ms. [redacted] contacted us the same day and requested to speak to a supervisor. Ms. [redacted] states over the course of a two week period she contacted us several times requesting to speak to a supervisor and was never able to speak to a supervisor and never received a call back from a supervisor. Ms. [redacted] is requesting credit for the inconvenience she has experienced and for the overdraft fee she states she incurred and contact from a supervisor or manager regarding this issue. Our records indicate on November 9, 2016 Ms. [redacted] set up a scheduled payment on our website to be processed on November 27, 2016 in the amount of $74.05. On November 25, 2016 Ms. [redacted] set up another scheduled payment on our website to be processed on November 27, 2016 in the amount of $74.05. On November 29, 2016 Ms. [redacted] contacted our Customer Service Department and advised two payments were processed in error. Ms. [redacted] requested to speak with a supervisor and as no supervisor was available at the time, the agent transferred Ms. [redacted] to a supervisor’s voicemail. Ms. [redacted] called back immediately and spoke with another agent and advised them of the duplicate payment issue. The agent referred Ms. [redacted]’ concern to our Payment Research Team and requested a refund to be sent. The refund was processed on November 30, 2016. Please understand, since Ms. [redacted] made the payment using her checking account and not a debit card, the refund typically takes 10-14 business days to process through Ms. [redacted]’ bank account. We have no record of Ms. [redacted] requesting to speak to a supervisor again until December 12, 2016 and December 15, 2016. On December 19, 2016 a supervisor attempted to contact Ms. [redacted] and left a message requesting Ms. [redacted] to contact us back. We sincerely apologize Ms. [redacted] did not receive a call back from a supervisor in a timely manner. As there was no cancellation requested for either scheduled payment and since both scheduled payments were set up on our website by Ms. [redacted], no reimbursement will be issued for the overdraft fee. If Ms. [redacted] has further questions she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw