According to our records, [redacted] completed the sprinkler repairs. In addition, on May **, 2015 our technician replaced the terminal box. On May **, 2015 I spoke with [redacted] and she confirmed the issue was resolved. During this contact, [redacted] expressed concern about her experience when...
attempting to resolve this issue prior to filing her complaint. I apologized to [redacted] and advised that this matter would be addressed internally. We trust that this information will assist you in closing this complaint. We apologize for any unprofessional treatment and any inconvenience [redacted] may have experienced as a result of this issue. If you have any questions regarding this matter, please contact our office at 1/###-###-#### EXT [redacted]. Sincerely, [redacted]Executive Customer Relations
We apologize for the referral to the outside collection agency. The account has been credited and pulled back from the outside collection agency. Deposits take 30-60 to be refunded to the customer's same account they used to pay the deposit.
Dear Mr [redacted] I am in receipt of your letter dated August 1, 2017, regarding the above-referenced account. Per the complainant's request, we have requested a copy of their account from our client and will forward it to the complainant upon receipt. Please let me know if I can...
be of further assistance. Sincerely CREDIT ADJUSTMENT BOARD, INC.
I am rejecting this response because:
there are some material inaccuracies in their statement. I waited fours for the repairman from Aguirre Appliance repair and he didn't show up within the alotted time. He called a few minutes before noon to ask if I could wait but I could not. I had already waited for four hours. Assurian then sent another repair shop to come last Thursday 2/23/17 between the hours of 8-11. The repairman called me at 10:00am to notify me that he would be at my apartment in 30 minutes. He then called 30 minutes later to tell me that he had arrived and asked how to gain access to my building. I told him that he had to call from the call box. He then stated that there was no call box and further described where he was. it turns out he was at least a half hour away at the wrong address. The most upsetting part of his error was that he continued to argue with me that he was in the right place and then finally hung up. I have now waiting for 7 hours total for and extended service contract that I had paid $99 dollars for. These people have so far demonstrated lack of respect for my time, have been rude, called me a liar, and hung up on me. I refuse to accept service from them in the future and request a full refund for product and the service contact that I have been trying to access but have not been able to due to their incompetence.
[redacted] spoke with a representative and decided to take the 2 year agreement offered to him previously. An order was submitted for the Triple Play including Extreme TV, 50/50, and Fios Digital Voice with a $60.00 bundle credit through March 2019 and a bundle rate of $79.99. [redacted] has an...
additional $25.00 credit through July *, 2018, with 2 High Definition Set Top Boxes and taxes/fees/surcharges. The monthly total bill is estimated to be approximately $102.95. [redacted] is aware that the bill will be increasing by $25.00 plus tax when his additional discount expires in July of 2018. The representative issued credit for charges on the 03/**/17 bill to honor the rate of the new 2 year agreement. The total credit was in the amount of $45.05.
On 8/**/17, a Verizon representative spoke with the customer about the concern. The representative reviewed the account with the customer and issued a credit of $444.00 for overage billed and as a courtesy voice service. Verizon’s records show the customer was to be in a monthly bundle rate at...
$150.00 that was issued on 2/**/17. The order caused the bill to split, data and video on one side and voice was on the other. Splitting the bill caused the customer to be overcharged and he continued to make payments to maintain service. This was a Verizon error. We apologize for the frustration this matter caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would also suggest that Verzion put FIOS into my neighborhood to provide competition for [redacted].
Sincerely,
[redacted]
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry, she states that we removed funds from her checking account that she did not give permission for. Ms. [redacted] is looking for the money to be refunded to her. Our records indicate Ms. [redacted] set up a recurring payment schedule on March 9, 2016 with one of our customer service representatives. This schedule would pay the minimum amount due each month on the 3rd, and was set up to run from April 3, 2016 through March 3, 2017. On December 16, 2016, Ms. [redacted]’s payment was returned to us unpaid, as a result, we contacted her on December 18, 2016, and Ms. [redacted] scheduled a payment for $93.98 to be processed on January 5, 2017. During that same call, Ms. [redacted] agreed to a payment schedule starting February 5, 2017 and ending November 5, 2017, to pay $46.99 each month. Our records indicate Ms. [redacted] provided consent for all payments. When Ms. [redacted] contacted us on February 7, 2017, as a courtesy, the duplicated payment of $46.99 was requested to be cancelled. Ms. [redacted] was advised to allow 12 to 14 business days to have the payment reversed and applied to her account. On February 13, 2017 the payment of $46.99 was reversed. Ms. [redacted] should have seen this credit on her account in 4-10 business days from that date. The recurring payment that was created March 9, 2016 has been deactivated. Ms. [redacted]’s current balance is $731.20. Her next payment is for March 5, 2017 in the amount of $46.99. As stated above, there is an active payment schedule in place for that amount, from her conversation with our representative on December 18, 2016. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care Team VF/AH
am looking at my invoice from this Company and it shows a balance of $107.20. Please explain how it is good buisness practice to charge people money when they return the product to you? I dont recall ever receiving an itemized invoice explaining what the charges were for. I made the assumption it was your so called insurance protection plan called Safeline. You referenced I elected to enroll in this in 2009 on your website, eight years ago? A website I could not even access when I ordered the camera I returned, because I dont know my user id or password to access my account.. I had to call my order in. I was asked if I wanted to purchase insurance at that time and I said No, I was not interested. She asked me again if I was sure I didnt want to purchases that and I said no again.The companys response said I am liable for shipping charges both ways when an item is returned. Why was I charged $19.99 for standard USPS service to recieve the product but Fingerhut only paid $7.94 to get it shipped back? It appears to me they are looking to make a significant profit by inflating their shipping costs. I will agree to pay a total of $15.88 in shipping costs, not $27.94. I also refuse to pay interest or late charges on shipping costs. Where does $107.20 come in to play?? Even if I figure the $27.94 - $107.20, that is a $79.26 difference. Thats some shady business practice you have if you feel justified in charging a customer that amount of money for a product I never puchased. Is that how you stay in business, by collecting money for nothing? Absolutely horrible customer service. [redacted]
Please be advised, Verizon has spoken with the consumer who has confirmed receipt of the $200 certificate (which expires 6/**/15). It has been explained that Verizon Wireless requires you to have an existing account or to establish a new 2 yr account with this certificate. It has been explained...
that Verizon can not waive Verizon Wireless' terms surrounding the tablet .
CONFIDENTIAL COMMUNICATION August 5, 2016 Revdex.com of Minnesota ...
# [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Advantage Credit Account payment history. Ms. [redacted] disputes that her account had been 33 days delinquent—as was reported by us to the credit bureaus—because she states her “payments were consistently made,” Ms. [redacted]’s proposed satisfactory resolution would be to refunded her part of the payment for her car seat in consideration of this error. Our records confirm that Ms. [redacted]’s balance was paid in full with her $212.38 payment received on July 16, 2016. That balance was entirely related to her March 6, 2016 order of a Graco Nautilus 3-in-1 Car Seat. Records show we received on-time payments from Ms. [redacted] until her June 9, 2016 due date when no payment was received. Ms. [redacted]’s monthly statement for her billing cycle ending June 13, 2016 was sent on the same date to the email on file of [redacted]@gmail. It reflected a minimum payment due of $32.98 by July 9, 2016 as it included the $14.99 still owing from June plus July’s new amount due of $17.99. Records show we received Ms. [redacted]’s $32.98 payment on June 13, 2016, however as stated above, the 13th is the billing cycle close date. Please be advised that the closing date is the final day within the billing cycle, and payments received on that date are applied to the payment due that month—not the following month. As a result, Ms. [redacted]’s $32.98 payment did not satisfy July’s payment as it had been made while still within June’s billing cycle. When no payment was received by the July 9, 2016 due date, a $32.98 late fee was assessed. We have decided to make an one-time exception to our standard policy as a courtesy and have credited the late fee. A refund check for $32.98 has been sent to the address provided on the inquiry of [redacted] Anthony NM 88021, and Ms. [redacted] should allow up to 15 days from this response for it to arrive. In addition, an update request has been sent to the credit bureaus to remove the 30-day late payment. Please allow up to 60 days from this response for the update to process and reflect on Ms. [redacted]’s credit files. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION August 5, 2016 Revdex.com of Minnesota ...
#[redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the complaint we received regarding a WebBank/Fingerhut Credit Account for Jeremy [redacted]. Mr. [redacted] states he received an Intex Easy Set Round Pool that was damaged and missing parts. Mr. [redacted] also states he is unable to package the pool back up to return it to us, as the item is quite large, and he does not have the original packaging. Our records indicate Mr. [redacted] placed this order on May 29, 2016. The order includes the Intex Easy Set Round Pool, an Intex Foot Bath for Pools, an Intext Adventurer Snorkel and Mask Set, an Intext Solar Heater Mat for Above-Ground Pools, a Water Balloon Launcher and an Ocean Reef Snapset Kid’s Pool. Mr. [redacted] contacted us on June 11, 2016 via email, advising he found a hole in the ring of the Intext Pool and that they needed to patch the pool before they could even use it. After multiple email exchanges between us and Mr. [redacted] regarding how he should package the pool to return it, we have made the decision to credit the pool, and are not requiring the return of it. Mr. [redacted]’s account has been credited in the amount of $404.63 for the pool. This amount includes the retail price of the item, tax and shipping and handling. During this time, Mr. [redacted]’s account balance included the purchase for the pool and the accessories, and had a payment of $59.99 due by July 15, 2016. We have not received a payment, and so Mr. [redacted]’s account was assessed a Late Fee of $37.00. Due to extenuating circumstances, we will issue credit for the late fee as a one-time exception. Mr. [redacted] will see these credits on his next billing statement, which will be produced on August 26, 2016. As of August 9, 2016, Mr. [redacted]’s balance is $444.61. There is a payment of $29.99 due on August 22, 2016. If Mr. [redacted] wishes to return the other items he purchased with the pool, he may do so using the pre-paid return label that was emailed to him on June 20, 2016. If Mr. [redacted] no longer has that email, we ask that he contact our customer service office to request one. We will be noting the account to ensure that return is accepted. Thank you for this opportunity to explain. Sincerely, Vi [redacted] Executive Care Team Fingerhut Customer Service
The disputed equipment and fees will be removed from the customer’s account. On 7/**/15 the customer was emailed confirmation that credit would be issued. On 7/**/15, Verizon sent a request to have the item removed from the customer’s credit report and mailed a letter confirming deletion. Please...
allow up to 30 days for the credit report to be updated.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am closing this on the promise that the September bill will not have the recurring issues.
Sincerely,
[redacted]
Good morning, The account was disconnected on 7/*/2015. A request was placed to back date the request to 5/**/2015. This will cause adjustments to be made on the account which reflect on the final bill, this can take 1 to 2 billings cycles to process. The billing cycles for this account are on the [redacted] of each month. There have been no payments on the account since 5/**/2015 which was prior to the service being disconnected. We have an open case so we can monitor the account and contact the claimant once the final bill processes. Regarding the unknown device, I advised the claimant to disregard it as there will be no charge for it and we only required that the cable card be returned.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but, I would like to wait until I am sure they will be removing the negative report on my credit report. My fico score dropped 43 points because of this, and again, they admitted it was their fault. I was told they would remove it from my credit report but I want to make sure they do.
Good morning, This case has been acknowledged and is being assigned to [redacted]. She will be in contact with the customer and advise of resolution. If you have any questions please respond to this email. Thank you for contacting us regarding this issue. Deirdre...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have returned messages from Ms J[redacted] as well as another representative named Doug from her department and I have yet to receive a response from either
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
According to our records, [redacted] completed the sprinkler repairs. In addition, on May **, 2015 our technician replaced the terminal box. On May **, 2015 I spoke with [redacted] and she confirmed the issue was resolved. During this contact, [redacted] expressed concern about her experience when...
attempting to resolve this issue prior to filing her complaint. I apologized to [redacted] and advised that this matter would be addressed internally. We trust that this information will assist you in closing this complaint. We apologize for any unprofessional treatment and any inconvenience [redacted] may have experienced as a result of this issue. If you have any questions regarding this matter, please contact our office at 1/###-###-#### EXT [redacted]. Sincerely, [redacted]Executive Customer Relations
We apologize for the referral to the outside collection agency. The account has been credited and pulled back from the outside collection agency. Deposits take 30-60 to be refunded to the customer's same account they used to pay the deposit.
Dear Mr [redacted] I am in receipt of your letter dated August 1, 2017, regarding the above-referenced account. Per the complainant's request, we have requested a copy of their account from our client and will forward it to the complainant upon receipt. Please let me know if I can...
be of further assistance. Sincerely CREDIT ADJUSTMENT BOARD, INC.
I am rejecting this response because:
there are some material inaccuracies in their statement. I waited fours for the repairman from Aguirre Appliance repair and he didn't show up within the alotted time. He called a few minutes before noon to ask if I could wait but I could not. I had already waited for four hours. Assurian then sent another repair shop to come last Thursday 2/23/17 between the hours of 8-11. The repairman called me at 10:00am to notify me that he would be at my apartment in 30 minutes. He then called 30 minutes later to tell me that he had arrived and asked how to gain access to my building. I told him that he had to call from the call box. He then stated that there was no call box and further described where he was. it turns out he was at least a half hour away at the wrong address. The most upsetting part of his error was that he continued to argue with me that he was in the right place and then finally hung up. I have now waiting for 7 hours total for and extended service contract that I had paid $99 dollars for. These people have so far demonstrated lack of respect for my time, have been rude, called me a liar, and hung up on me. I refuse to accept service from them in the future and request a full refund for product and the service contact that I have been trying to access but have not been able to due to their incompetence.
[redacted] spoke with a representative and decided to take the 2 year agreement offered to him previously. An order was submitted for the Triple Play including Extreme TV, 50/50, and Fios Digital Voice with a $60.00 bundle credit through March 2019 and a bundle rate of $79.99. [redacted] has an...
additional $25.00 credit through July *, 2018, with 2 High Definition Set Top Boxes and taxes/fees/surcharges. The monthly total bill is estimated to be approximately $102.95. [redacted] is aware that the bill will be increasing by $25.00 plus tax when his additional discount expires in July of 2018. The representative issued credit for charges on the 03/**/17 bill to honor the rate of the new 2 year agreement. The total credit was in the amount of $45.05.
On 8/**/17, a Verizon representative spoke with the customer about the concern. The representative reviewed the account with the customer and issued a credit of $444.00 for overage billed and as a courtesy voice service. Verizon’s records show the customer was to be in a monthly bundle rate at...
$150.00 that was issued on 2/**/17. The order caused the bill to split, data and video on one side and voice was on the other. Splitting the bill caused the customer to be overcharged and he continued to make payments to maintain service. This was a Verizon error. We apologize for the frustration this matter caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would also suggest that Verzion put FIOS into my neighborhood to provide competition for [redacted].
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION February 28,...
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry, she states that we removed funds from her checking account that she did not give permission for. Ms. [redacted] is looking for the money to be refunded to her. Our records indicate Ms. [redacted] set up a recurring payment schedule on March 9, 2016 with one of our customer service representatives. This schedule would pay the minimum amount due each month on the 3rd, and was set up to run from April 3, 2016 through March 3, 2017. On December 16, 2016, Ms. [redacted]’s payment was returned to us unpaid, as a result, we contacted her on December 18, 2016, and Ms. [redacted] scheduled a payment for $93.98 to be processed on January 5, 2017. During that same call, Ms. [redacted] agreed to a payment schedule starting February 5, 2017 and ending November 5, 2017, to pay $46.99 each month. Our records indicate Ms. [redacted] provided consent for all payments. When Ms. [redacted] contacted us on February 7, 2017, as a courtesy, the duplicated payment of $46.99 was requested to be cancelled. Ms. [redacted] was advised to allow 12 to 14 business days to have the payment reversed and applied to her account. On February 13, 2017 the payment of $46.99 was reversed. Ms. [redacted] should have seen this credit on her account in 4-10 business days from that date. The recurring payment that was created March 9, 2016 has been deactivated. Ms. [redacted]’s current balance is $731.20. Her next payment is for March 5, 2017 in the amount of $46.99. As stated above, there is an active payment schedule in place for that amount, from her conversation with our representative on December 18, 2016. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care Team VF/AH
I am rejecting this response because I...
am looking at my invoice from this Company and it shows a balance of $107.20. Please explain how it is good buisness practice to charge people money when they return the product to you? I dont recall ever receiving an itemized invoice explaining what the charges were for. I made the assumption it was your so called insurance protection plan called Safeline. You referenced I elected to enroll in this in 2009 on your website, eight years ago? A website I could not even access when I ordered the camera I returned, because I dont know my user id or password to access my account.. I had to call my order in. I was asked if I wanted to purchase insurance at that time and I said No, I was not interested. She asked me again if I was sure I didnt want to purchases that and I said no again.The companys response said I am liable for shipping charges both ways when an item is returned. Why was I charged $19.99 for standard USPS service to recieve the product but Fingerhut only paid $7.94 to get it shipped back? It appears to me they are looking to make a significant profit by inflating their shipping costs. I will agree to pay a total of $15.88 in shipping costs, not $27.94. I also refuse to pay interest or late charges on shipping costs. Where does $107.20 come in to play?? Even if I figure the $27.94 - $107.20, that is a $79.26 difference. Thats some shady business practice you have if you feel justified in charging a customer that amount of money for a product I never puchased. Is that how you stay in business, by collecting money for nothing? Absolutely horrible customer service. [redacted]
Please be advised, Verizon has spoken with the consumer who has confirmed receipt of the $200 certificate (which expires 6/**/15). It has been explained that Verizon Wireless requires you to have an existing account or to establish a new 2 yr account with this certificate. It has been explained...
that Verizon can not waive Verizon Wireless' terms surrounding the tablet .
CONFIDENTIAL COMMUNICATION August 5, 2016 Revdex.com of Minnesota ...
# [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Advantage Credit Account payment history. Ms. [redacted] disputes that her account had been 33 days delinquent—as was reported by us to the credit bureaus—because she states her “payments were consistently made,” Ms. [redacted]’s proposed satisfactory resolution would be to refunded her part of the payment for her car seat in consideration of this error. Our records confirm that Ms. [redacted]’s balance was paid in full with her $212.38 payment received on July 16, 2016. That balance was entirely related to her March 6, 2016 order of a Graco Nautilus 3-in-1 Car Seat. Records show we received on-time payments from Ms. [redacted] until her June 9, 2016 due date when no payment was received. Ms. [redacted]’s monthly statement for her billing cycle ending June 13, 2016 was sent on the same date to the email on file of [redacted]@gmail. It reflected a minimum payment due of $32.98 by July 9, 2016 as it included the $14.99 still owing from June plus July’s new amount due of $17.99. Records show we received Ms. [redacted]’s $32.98 payment on June 13, 2016, however as stated above, the 13th is the billing cycle close date. Please be advised that the closing date is the final day within the billing cycle, and payments received on that date are applied to the payment due that month—not the following month. As a result, Ms. [redacted]’s $32.98 payment did not satisfy July’s payment as it had been made while still within June’s billing cycle. When no payment was received by the July 9, 2016 due date, a $32.98 late fee was assessed. We have decided to make an one-time exception to our standard policy as a courtesy and have credited the late fee. A refund check for $32.98 has been sent to the address provided on the inquiry of [redacted] Anthony NM 88021, and Ms. [redacted] should allow up to 15 days from this response for it to arrive. In addition, an update request has been sent to the credit bureaus to remove the 30-day late payment. Please allow up to 60 days from this response for the update to process and reflect on Ms. [redacted]’s credit files. Thank you for allowing us to explain. Sincerely, Vi [redacted]Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION August 5, 2016 Revdex.com of Minnesota ...
#[redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the complaint we received regarding a WebBank/Fingerhut Credit Account for Jeremy [redacted]. Mr. [redacted] states he received an Intex Easy Set Round Pool that was damaged and missing parts. Mr. [redacted] also states he is unable to package the pool back up to return it to us, as the item is quite large, and he does not have the original packaging. Our records indicate Mr. [redacted] placed this order on May 29, 2016. The order includes the Intex Easy Set Round Pool, an Intex Foot Bath for Pools, an Intext Adventurer Snorkel and Mask Set, an Intext Solar Heater Mat for Above-Ground Pools, a Water Balloon Launcher and an Ocean Reef Snapset Kid’s Pool. Mr. [redacted] contacted us on June 11, 2016 via email, advising he found a hole in the ring of the Intext Pool and that they needed to patch the pool before they could even use it. After multiple email exchanges between us and Mr. [redacted] regarding how he should package the pool to return it, we have made the decision to credit the pool, and are not requiring the return of it. Mr. [redacted]’s account has been credited in the amount of $404.63 for the pool. This amount includes the retail price of the item, tax and shipping and handling. During this time, Mr. [redacted]’s account balance included the purchase for the pool and the accessories, and had a payment of $59.99 due by July 15, 2016. We have not received a payment, and so Mr. [redacted]’s account was assessed a Late Fee of $37.00. Due to extenuating circumstances, we will issue credit for the late fee as a one-time exception. Mr. [redacted] will see these credits on his next billing statement, which will be produced on August 26, 2016. As of August 9, 2016, Mr. [redacted]’s balance is $444.61. There is a payment of $29.99 due on August 22, 2016. If Mr. [redacted] wishes to return the other items he purchased with the pool, he may do so using the pre-paid return label that was emailed to him on June 20, 2016. If Mr. [redacted] no longer has that email, we ask that he contact our customer service office to request one. We will be noting the account to ensure that return is accepted. Thank you for this opportunity to explain. Sincerely, Vi [redacted] Executive Care Team Fingerhut Customer Service
The disputed equipment and fees will be removed from the customer’s account. On 7/**/15 the customer was emailed confirmation that credit would be issued. On 7/**/15, Verizon sent a request to have the item removed from the customer’s credit report and mailed a letter confirming deletion. Please...
allow up to 30 days for the credit report to be updated.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am closing this on the promise that the September bill will not have the recurring issues.
Sincerely,
[redacted]
Good morning, The account was disconnected on 7/*/2015. A request was placed to back date the request to 5/**/2015. This will cause adjustments to be made on the account which reflect on the final bill, this can take 1 to 2 billings cycles to process. The billing cycles for this account are on the [redacted] of each month. There have been no payments on the account since 5/**/2015 which was prior to the service being disconnected. We have an open case so we can monitor the account and contact the claimant once the final bill processes. Regarding the unknown device, I advised the claimant to disregard it as there will be no charge for it and we only required that the cable card be returned.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but, I would like to wait until I am sure they will be removing the negative report on my credit report. My fico score dropped 43 points because of this, and again, they admitted it was their fault. I was told they would remove it from my credit report but I want to make sure they do.
Good morning, This case has been acknowledged and is being assigned to [redacted]. She will be in contact with the customer and advise of resolution. If you have any questions please respond to this email. Thank you for contacting us regarding this issue. Deirdre...
S.Executive Relation Team###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have returned messages from Ms J[redacted] as well as another representative named Doug from her department and I have yet to receive a response from either
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because:
I will maintain this account open.