Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On 12/**/15 Verizon made an offer of 12 months free HBO and a recurring bill in the amount of $216 under my complaint ID-[redacted]. I accepted this offer on 12/**/15 and on 12/**/15 Revdex.com closed and stated this issue resolved. As of today 1/**/16 I went to Verizon.com to check on my bill and it is $256.26. My bill is not $216 but instead $256.26. I want my bill to reflect my agreement with Verizon we made on 12/**/15 in the amount of $216. This is a $40.00 difference than our agreement. I would like my bill adjusted to the amount we agreed upon on my complaint to the Revdex.com that I opened up on 12/**/15 with ID[redacted].
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2015/08/17) */
CONFIDENTIAL COMMUNICATION
August 11, 2015
Revdex.com of Minnesota # XXXXXXXXXX
Attn: [redacted]
[redacted] S [redacted]
[redacted] XXXXX
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted]
I...
am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate that on November 26, 2014 Ms. [redacted] ordered a NCAA Fairway Stand Golf Bag. This item was then returned on December 22, 2014. We received the return, however there was a delay in credit being applied to Ms. [redacted]'s account. Ms. [redacted] was issued full credit for the item on July 31, 2014. In addition to the credit, we also credited finance charges that were accrued by this item.
We sincerely apologize for the delay in issuing a credit to Ms. [redacted]'s WebBank/Fingerhut Advantage Credit Account. However, Ms. [redacted] made an additional purchase on November 29, 2014, for which we did not receive payments beyond January 9, 2015.
When a payment is not received on our customer's WebBank/Fingerhut Credit Account, our Payment Department will phone with payment reminders and if our Payment Department does not speak directly with our customer, they will continue to call until they are able to reach them and discuss the payment that is owed on the account.
Our records indicate that due to severe delinquency, Ms. [redacted]'s WebBank/Fingerhut Advantage Credit Account was charged off on August 7, 2015. As of the date on this letter the minimum due is $362.24.
We have updated the information on Ms. [redacted]'s credit reporting to reflect the change in balance due to the delayed return of the item outlined above. We advise to allow up to 60 days for the update to process.
Thank you for allowing us to explain.
Sincerely,
[redacted]
[redacted]
VF/KS
Initial Consumer Rebuttal /* (3000, 9, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have made numerous attempts to resolve this matter with fingerhut. All of which went unanswered. I had been hung up on several times by their customer service department and I informed them that I will not be making a payment until this matter was cleared. I do not understand why it took 8 months for this matter to be resolved. Why is it okay for the company to take their time to repay the customer, but not okay for the customer to get angry with the business for the same problem. My husband and I made several attempts to contact fingerhut, when calling from my phone the number would say the department was closed and to try back another time. My husband was able to get to customer service by using another number, to which we can only assume my number was blocked. Making it impossible for this issue to be resolved. I do not appreciate the negative credit reporting on my account nor do you think this account should have been sent to collections. I do not understand how this is not a criminal act against the consumer. This account balance needs to be cleared I have more then paid my debt to this company with the time and energy spent trying to make this right. They should be ashamed of their actions.
Final Business Response /* (4000, 11, 2015/08/25) */
CONFIDENTIAL COMMUNICATION
August 20, 2015
Revdex.com of Minnesota # XXXXXXXXXX
Attn: [redacted]
[redacted] S [redacted]
[redacted] XXXXX
Re: Case # [redacted] - [redacted], Gina
Dear Ms. [redacted]
I am writing in response to the further inquiry we received from your office on behalf of Ms. Gina [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As we stated in our last letter, our records indicate that on November 26, 2014 Ms. [redacted] ordered a NCAA Fairway Stand Golf Bag. This item was then returned on December 22, 2014. We received the return, however there was a delay in credit being applied to Ms. [redacted]'s account. Ms. [redacted] was issued full credit for the item on July 31, 2014. In addition to the credit, we also credited finance charges that were accrued by this item.
We would like to sincerely apologize again for the delay in issuing the credit her Ms. [redacted]'s account.
As we have previously stated, Ms. [redacted] made an additional purchase on November 29, 2014, for which we did not receive payments beyond January 9, 2015. Ms. [redacted] is responsible for payments on this item.
Our records indicate that due to severe delinquency, Ms. [redacted]'s WebBank/Fingerhut Advantage Credit Account was charged off on August 7, 2015. As of the date on this letter the minimum due is $362.24.
Additionally, as Ms. [redacted] is aware we have updated her credit report reflecting the change in balance. As previously stated Ms. [redacted] should allow up to 60 days for the update to process.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
CONFIDENTIAL COMMUNICATION October 20, 2017 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Mr. [redacted], I am writing in response to the further complaint we received from Ms. [redacted]. Ms. [redacted] offers additional feedback expanding on her poor experience while waiting for a resolution to her fraud claim with us. She is certain that all pages of the police report were in the envelope she mailed, and feels our records are incorrect. We also need to address why we sent her incorrectly dated letters while processing her claim. Ms. [redacted] states her biggest concern is that she did not give consent to Fingerhut to conduct a hard credit inquiry on her credit report. We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, we have attached our response for the consumer to review. Sincerely, Vi [redacted]Executive Care Team VF/ah
Please be advised Verizon has tried to make contact with [redacted] on March **, 2017and March **, 2017 with no success to resolve her concerns. I will send a call me letter to [redacted] in hopes that she will respond.
Upon speaking with [redacted]'s, he stated he was receiving multiple invoices and did not understand why. After reviewing the provided invoices, we found [redacted]'s original order was issued with a misspelled billing name. Instead of [redacted] we set up the invoice as [redacted]...
[redacted]. Unfortunately when a name change/correction is requested Verizon has to cancel and reissue the account. Due to this, [redacted] received a final invoice for his telephone and internet. Our billing representative issued a temporary telephone number, which was disconnected 2 days later but generated another invoice. Lastly [redacted]'s new active account was split causing 2 new invoices, one for Phone, and one for Internet and TV. Our representative verified all invoices are now correct and [redacted] is satisfied and has our billing representative's contact information if he has further questions or concerns.
CONFIDENTIAL COMMUNICATION June 26, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
Please be advised manual Check Request has been submitted for customer's refund of 205.12 be processed, along with request to expedite check to ** [redacted] account number [redacted]
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] indicates he enrolled in SafeLine Plus when he opened his account. Mr. [redacted] states he lost his job in April 2016 and since that time he has been trying to work with SafeLine and Fingerhut to find a resolution. He states he returned all the necessary paperwork via fax or mail and that he requested to suspend SafeLine Plus coverage but to date SafeLine Plus has not been suspended and due to this his account has fallen behind. Mr. [redacted] also states he has tried making the monthly payments that were originally stated but Fingerhut is insisting on a higher minimum payment due. Mr. [redacted] is requesting that since his claim was denied to have all SafeLine Plus fees that have been charged since the opening of the account refunded along with all late fees. Our records indicate Mr. [redacted] contacted SafeLine Services on April 11, 2016 and requested an Unemployment benefit. On April 12, 2016 the Unemployment benefit form was sent to the address we have on file for Mr. [redacted]. SafeLine Services received the documentation back from Mr. [redacted] on April 22, 2016. Upon review of the benefit form it was determined that Mr. [redacted] did not include proof of state unemployment. A letter was sent to Mr. [redacted] on May 3, 2016 advising him we did not receive all the required documentation needed to process his claim. Additionally, Mr. [redacted] contacted SafeLine Services on May 2, 2016 and requested another benefit form to be mailed which was sent on May 3, 2016. On June 1, 2016 we sent an additional Unemployment benefit form since we had not received the required information. On September 1, 2016, SafeLine Services closed the Unemployment benefit since the proof of state unemployment was never received from Mr. [redacted]. On April 4, 2017 Mr. [redacted] contacted SafeLine Services again and requested the Unemployment benefit to be reopened. On April 6, 2017 the Unemployment benefit form was sent to the address we have on file for Mr. [redacted]. SafeLine Services has not yet received the completed Unemployment benefits form from Mr. [redacted]. We have no record of Mr. [redacted] requesting to cancel SafeLine Plus. Since the last contact we received from Mr. [redacted] was asking for the benefit to be reopened he simply needs to complete the Unemployment benefit form and mail it to Fingerhut [redacted] Atlanta, GA.30374-0237. If he would like to cancel SafeLine Plus he may contact SafeLine Services by calling ###-###-####, Monday – Friday, 7:00 AM – 7 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Dear [redacted],Upon receipt of this complaint, Verizon referred this matter to our Technical Support department. According to our records, Technical Support advised there was an order placed for new service in an error status. Technical Support fixed the error and scheduled an installation for...
December **, 2016. Verizon completed the installation on December **, 2016 and all tests came back satisfactory. Verizon communicated with [redacted] on December **, 2016 and he states services are working. Furthermore, I have left my personal work number with [redacted] should he have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am not happy with Verizon's response. I still say that they mislead customers when verizon doesn't tell their customers, from the start, that their is a activation fee of $69.99. If customers are told from the start that there is a fee, than customers will not try their business. Verizon misleads their customers.
Don't sign with Verizon, they will rip you off someway or another.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, we have attached our response for the consumer to review.
Please be advised Verizon stands by the previous responses provided. This is Verizon final response on this matter. We trust this provides your office with the information required in this matter. Thank you, Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I'm waiting for the representative from Verizon to send me confirmation that they have resolved the concern
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about his call to address his voicemail and cancel service. Please be advised that our Billing Investigation Team was able...
to speak with [redacted] on April ** 2017 to discuss his concerns. During this call there was an order placed to reactivate ###-###-####. This order will completed on April **, 2017. We will contact him after the order completes so that his new provider can begin the porting process. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
I am rejecting this response because: Nowhere on the website states refunds will be processed in the form of a check. Why did it take until I filed a complaint with Revdex.com for my refund to be processed? I do not think this late resolution will solve this concern.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’ inquiry she indicates that she was misrepresented on the shipping and handling charge for the ShelterLogic Canopy she ordered on June 24, 2016. Ms. [redacted] states we shipped the item out immediately and she did not have an adequate opportunity to cancel the order. Ms. [redacted] indicates she spoke to our Customer Service Department regarding the shipping and handling she was charged for the item and after returning the item the shipping and handling fee was not credited. Ms. [redacted] is requesting credit for the shipping and handling. It is our goal to provide all pertinent information our customers need to place an order from our catalogs or website. Every catalog includes our “blue page” which includes a shipping and handling chart. The shipping and handling chart is designed to be utilized with the individual shipping code for each item which is located in parentheses next to the description of the item. The shipping code for the canopy Ms. [redacted] ordered was “N”. According to the shipping and handling chart in the catalog Ms. [redacted] ordered from the shipping charge is $65.00 based on the “N” shipping code. Please understand the shipping and handling rates listed in our catalogs are based upon the cost to not only ship the item but our internal processing/ handling of the order. Additionally, our return policy is listed in our catalogs and on our website and is as follows: We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer’s warranty. Fingerhut provides a convenient prepaid return label service for most products. You can visit our Returns Center in the My Account area of the website to print a new return label at Fingerhut.com or contact Customer Service. Pre-paid return labels are not available for truck-ship items, oversized items, or Fingerhut FreshStart accounts. Contact Customer Service for help with your return. There is no upfront fee when using the return label. There is no fee for using the return label if you received a damaged of defective product or in the case of a shipping error. The final determination of product condition is subject to our inspection. Return fees not covered by Fingerhut will be deducted from your credit based on the weight of the package. The original shipping and handling is nonrefundable if your item is not damaged or defective or in the case of a shipping error. When we received the return of the canopy on July 12, 2016 credit was issued for the cash price of the canopy but no credit was issued for the original shipping and handling. We have credited the shipping and handling charge of $65.00 as a courtesy. We have also issued credit for a late fee of $7.99 and interest charges of $1.38. The credit will be reflected on a future billing statement. If Ms. [redacted] has further questions or concerns she may contact our Customer Service Department at 1-800-208-2500, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Please close this case.Resolution:I spoke with customer and apologized that he is having troubles with his internet service. I offered customer $15.00 off for 12 mos. I advised customer that it may take up to 45 days to be applied to his acct. Jennifer W[redacted]Senior...
On 8/*/17, a Verizon representative spoke to the customer. The early termination fee of $1308.06 billed has been credited on the closed account #[redacted]. A review of the current active account, acct# [redacted] has determined that the promotional discounts offered are not being applied. Adjustments were made on the account for the April bill in the amount of $81.07; the May bill in the amount of $115.45; the June bill in the amount of $155.00; and the July bill in the amount of $172.51. The monthly promotional credit of $115.00 has been added to the account and future billing should bill correctly.
Tell us why here... Our investigation found that it was agreed to change the line back. This was accomplished on March **, 2016.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On 12/**/15 Verizon made an offer of 12 months free HBO and a recurring bill in the amount of $216 under my complaint ID-[redacted]. I accepted this offer on 12/**/15 and on 12/**/15 Revdex.com closed and stated this issue resolved. As of today 1/**/16 I went to Verizon.com to check on my bill and it is $256.26. My bill is not $216 but instead $256.26. I want my bill to reflect my agreement with Verizon we made on 12/**/15 in the amount of $216. This is a $40.00 difference than our agreement. I would like my bill adjusted to the amount we agreed upon on my complaint to the Revdex.com that I opened up on 12/**/15 with ID[redacted].
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2015/08/17) */
CONFIDENTIAL COMMUNICATION
August 11, 2015
Revdex.com of Minnesota # XXXXXXXXXX
Attn: [redacted]
[redacted] S [redacted]
[redacted] XXXXX
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted]
I...
am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate that on November 26, 2014 Ms. [redacted] ordered a NCAA Fairway Stand Golf Bag. This item was then returned on December 22, 2014. We received the return, however there was a delay in credit being applied to Ms. [redacted]'s account. Ms. [redacted] was issued full credit for the item on July 31, 2014. In addition to the credit, we also credited finance charges that were accrued by this item.
We sincerely apologize for the delay in issuing a credit to Ms. [redacted]'s WebBank/Fingerhut Advantage Credit Account. However, Ms. [redacted] made an additional purchase on November 29, 2014, for which we did not receive payments beyond January 9, 2015.
When a payment is not received on our customer's WebBank/Fingerhut Credit Account, our Payment Department will phone with payment reminders and if our Payment Department does not speak directly with our customer, they will continue to call until they are able to reach them and discuss the payment that is owed on the account.
Our records indicate that due to severe delinquency, Ms. [redacted]'s WebBank/Fingerhut Advantage Credit Account was charged off on August 7, 2015. As of the date on this letter the minimum due is $362.24.
We have updated the information on Ms. [redacted]'s credit reporting to reflect the change in balance due to the delayed return of the item outlined above. We advise to allow up to 60 days for the update to process.
Thank you for allowing us to explain.
Sincerely,
[redacted]
[redacted]
VF/KS
Initial Consumer Rebuttal /* (3000, 9, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have made numerous attempts to resolve this matter with fingerhut. All of which went unanswered. I had been hung up on several times by their customer service department and I informed them that I will not be making a payment until this matter was cleared. I do not understand why it took 8 months for this matter to be resolved. Why is it okay for the company to take their time to repay the customer, but not okay for the customer to get angry with the business for the same problem. My husband and I made several attempts to contact fingerhut, when calling from my phone the number would say the department was closed and to try back another time. My husband was able to get to customer service by using another number, to which we can only assume my number was blocked. Making it impossible for this issue to be resolved. I do not appreciate the negative credit reporting on my account nor do you think this account should have been sent to collections. I do not understand how this is not a criminal act against the consumer. This account balance needs to be cleared I have more then paid my debt to this company with the time and energy spent trying to make this right. They should be ashamed of their actions.
Final Business Response /* (4000, 11, 2015/08/25) */
CONFIDENTIAL COMMUNICATION
August 20, 2015
Revdex.com of Minnesota # XXXXXXXXXX
Attn: [redacted]
[redacted] S [redacted]
[redacted] XXXXX
Re: Case # [redacted] - [redacted], Gina
Dear Ms. [redacted]
I am writing in response to the further inquiry we received from your office on behalf of Ms. Gina [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As we stated in our last letter, our records indicate that on November 26, 2014 Ms. [redacted] ordered a NCAA Fairway Stand Golf Bag. This item was then returned on December 22, 2014. We received the return, however there was a delay in credit being applied to Ms. [redacted]'s account. Ms. [redacted] was issued full credit for the item on July 31, 2014. In addition to the credit, we also credited finance charges that were accrued by this item.
We would like to sincerely apologize again for the delay in issuing the credit her Ms. [redacted]'s account.
As we have previously stated, Ms. [redacted] made an additional purchase on November 29, 2014, for which we did not receive payments beyond January 9, 2015. Ms. [redacted] is responsible for payments on this item.
Our records indicate that due to severe delinquency, Ms. [redacted]'s WebBank/Fingerhut Advantage Credit Account was charged off on August 7, 2015. As of the date on this letter the minimum due is $362.24.
Additionally, as Ms. [redacted] is aware we have updated her credit report reflecting the change in balance. As previously stated Ms. [redacted] should allow up to 60 days for the update to process.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
CONFIDENTIAL COMMUNICATION October 20, 2017 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Mr. [redacted], I am writing in response to the further complaint we received from Ms. [redacted]. Ms. [redacted] offers additional feedback expanding on her poor experience while waiting for a resolution to her fraud claim with us. She is certain that all pages of the police report were in the envelope she mailed, and feels our records are incorrect. We also need to address why we sent her incorrectly dated letters while processing her claim. Ms. [redacted] states her biggest concern is that she did not give consent to Fingerhut to conduct a hard credit inquiry on her credit report. We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, we have attached our response for the consumer to review. Sincerely, Vi [redacted]Executive Care Team VF/ah
Please be advised Verizon has tried to make contact with [redacted] on March **, 2017and March **, 2017 with no success to resolve her concerns. I will send a call me letter to [redacted] in hopes that she will respond.
Upon speaking with [redacted]'s, he stated he was receiving multiple invoices and did not understand why. After reviewing the provided invoices, we found [redacted]'s original order was issued with a misspelled billing name. Instead of [redacted] we set up the invoice as [redacted]...
[redacted]. Unfortunately when a name change/correction is requested Verizon has to cancel and reissue the account. Due to this, [redacted] received a final invoice for his telephone and internet. Our billing representative issued a temporary telephone number, which was disconnected 2 days later but generated another invoice. Lastly [redacted]'s new active account was split causing 2 new invoices, one for Phone, and one for Internet and TV. Our representative verified all invoices are now correct and [redacted] is satisfied and has our billing representative's contact information if he has further questions or concerns.
CONFIDENTIAL COMMUNICATION June 26, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
Please be advised manual Check Request has been submitted for customer's refund of 205.12 be processed, along with request to expedite check to ** [redacted] account number [redacted]
CONFIDENTIAL COMMUNICATION April 7, 2017...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] indicates he enrolled in SafeLine Plus when he opened his account. Mr. [redacted] states he lost his job in April 2016 and since that time he has been trying to work with SafeLine and Fingerhut to find a resolution. He states he returned all the necessary paperwork via fax or mail and that he requested to suspend SafeLine Plus coverage but to date SafeLine Plus has not been suspended and due to this his account has fallen behind. Mr. [redacted] also states he has tried making the monthly payments that were originally stated but Fingerhut is insisting on a higher minimum payment due. Mr. [redacted] is requesting that since his claim was denied to have all SafeLine Plus fees that have been charged since the opening of the account refunded along with all late fees. Our records indicate Mr. [redacted] contacted SafeLine Services on April 11, 2016 and requested an Unemployment benefit. On April 12, 2016 the Unemployment benefit form was sent to the address we have on file for Mr. [redacted]. SafeLine Services received the documentation back from Mr. [redacted] on April 22, 2016. Upon review of the benefit form it was determined that Mr. [redacted] did not include proof of state unemployment. A letter was sent to Mr. [redacted] on May 3, 2016 advising him we did not receive all the required documentation needed to process his claim. Additionally, Mr. [redacted] contacted SafeLine Services on May 2, 2016 and requested another benefit form to be mailed which was sent on May 3, 2016. On June 1, 2016 we sent an additional Unemployment benefit form since we had not received the required information. On September 1, 2016, SafeLine Services closed the Unemployment benefit since the proof of state unemployment was never received from Mr. [redacted]. On April 4, 2017 Mr. [redacted] contacted SafeLine Services again and requested the Unemployment benefit to be reopened. On April 6, 2017 the Unemployment benefit form was sent to the address we have on file for Mr. [redacted]. SafeLine Services has not yet received the completed Unemployment benefits form from Mr. [redacted]. We have no record of Mr. [redacted] requesting to cancel SafeLine Plus. Since the last contact we received from Mr. [redacted] was asking for the benefit to be reopened he simply needs to complete the Unemployment benefit form and mail it to Fingerhut [redacted] Atlanta, GA.30374-0237. If he would like to cancel SafeLine Plus he may contact SafeLine Services by calling ###-###-####, Monday – Friday, 7:00 AM – 7 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Dear [redacted],Upon receipt of this complaint, Verizon referred this matter to our Technical Support department. According to our records, Technical Support advised there was an order placed for new service in an error status. Technical Support fixed the error and scheduled an installation for...
December **, 2016. Verizon completed the installation on December **, 2016 and all tests came back satisfactory. Verizon communicated with [redacted] on December **, 2016 and he states services are working. Furthermore, I have left my personal work number with [redacted] should he have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am not happy with Verizon's response. I still say that they mislead customers when verizon doesn't tell their customers, from the start, that their is a activation fee of $69.99. If customers are told from the start that there is a fee, than customers will not try their business. Verizon misleads their customers.
Don't sign with Verizon, they will rip you off someway or another.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, we have attached our response for the consumer to review.
Please be advised Verizon stands by the previous responses provided. This is Verizon final response on this matter. We trust this provides your office with the information required in this matter. Thank you, Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I'm waiting for the representative from Verizon to send me confirmation that they have resolved the concern
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about his call to address his voicemail and cancel service. Please be advised that our Billing Investigation Team was able...
to speak with [redacted] on April ** 2017 to discuss his concerns. During this call there was an order placed to reactivate ###-###-####. This order will completed on April **, 2017. We will contact him after the order completes so that his new provider can begin the porting process. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
I am rejecting this response because: Nowhere on the website states refunds will be processed in the form of a check. Why did it take until I filed a complaint with Revdex.com for my refund to be processed? I do not think this late resolution will solve this concern.
CONFIDENTIAL COMMUNICATION September 2, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’ inquiry she indicates that she was misrepresented on the shipping and handling charge for the ShelterLogic Canopy she ordered on June 24, 2016. Ms. [redacted] states we shipped the item out immediately and she did not have an adequate opportunity to cancel the order. Ms. [redacted] indicates she spoke to our Customer Service Department regarding the shipping and handling she was charged for the item and after returning the item the shipping and handling fee was not credited. Ms. [redacted] is requesting credit for the shipping and handling. It is our goal to provide all pertinent information our customers need to place an order from our catalogs or website. Every catalog includes our “blue page” which includes a shipping and handling chart. The shipping and handling chart is designed to be utilized with the individual shipping code for each item which is located in parentheses next to the description of the item. The shipping code for the canopy Ms. [redacted] ordered was “N”. According to the shipping and handling chart in the catalog Ms. [redacted] ordered from the shipping charge is $65.00 based on the “N” shipping code. Please understand the shipping and handling rates listed in our catalogs are based upon the cost to not only ship the item but our internal processing/ handling of the order. Additionally, our return policy is listed in our catalogs and on our website and is as follows: We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer’s warranty. Fingerhut provides a convenient prepaid return label service for most products. You can visit our Returns Center in the My Account area of the website to print a new return label at Fingerhut.com or contact Customer Service. Pre-paid return labels are not available for truck-ship items, oversized items, or Fingerhut FreshStart accounts. Contact Customer Service for help with your return. There is no upfront fee when using the return label. There is no fee for using the return label if you received a damaged of defective product or in the case of a shipping error. The final determination of product condition is subject to our inspection. Return fees not covered by Fingerhut will be deducted from your credit based on the weight of the package. The original shipping and handling is nonrefundable if your item is not damaged or defective or in the case of a shipping error. When we received the return of the canopy on July 12, 2016 credit was issued for the cash price of the canopy but no credit was issued for the original shipping and handling. We have credited the shipping and handling charge of $65.00 as a courtesy. We have also issued credit for a late fee of $7.99 and interest charges of $1.38. The credit will be reflected on a future billing statement. If Ms. [redacted] has further questions or concerns she may contact our Customer Service Department at 1-800-208-2500, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Please close this case.Resolution:I spoke with customer and apologized that he is having troubles with his internet service. I offered customer $15.00 off for 12 mos. I advised customer that it may take up to 45 days to be applied to his acct. Jennifer W[redacted]Senior...
Analyst Verizon Executive Relations Team
On 8/*/17, a Verizon representative spoke to the customer. The early termination fee of $1308.06 billed has been credited on the closed account #[redacted]. A review of the current active account, acct# [redacted] has determined that the promotional discounts offered are not being applied. Adjustments were made on the account for the April bill in the amount of $81.07; the May bill in the amount of $115.45; the June bill in the amount of $155.00; and the July bill in the amount of $172.51. The monthly promotional credit of $115.00 has been added to the account and future billing should bill correctly.