Austin's Hardwood Floor Professionals

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
Mr [redacted],
 
I am so sorry for the inconvenience regarding your attempt to purchase a vehicle from us.  I understand Mr [redacted]...

[redacted] and [redacted] have been in contact with you and resolved the concerns you expressed in your complaint.  I apologize on behalf of the dealership for any issues during your visit .  I understand we were able to resolve your concerns and your returning to the dealership to purchase the vehicle please let me know if there is anything I can help with in the future.
 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 The salesman told me he could not keep the money and said he would refund the full amount.  Also turned out everything the salesman said was a lie, he was just stringing me along hoping to make the sale.  I do not pay to be lied to, I do not have a contract with these people and I was told I would receive a full refund and I will not accept anything less.  James [redacted]

No it was not "as is" it had warranty and I purchased more. There is not a copy of the "We owe you" form. But [redacted] (I believe was his name got up and left when I wouldn't sign because of the Rim..if I had known the Rim was damaged due to a collision I would not have purchased). Attached is...

everything they gave me, except contract. but I actually paid $[redacted].

First I would like to apologize for the deal in the response....On our about June 22, 2015 [redacted] purchased [redacted]. He was extremely upside down on his trade. He owed $22,700.00 and the approximate actual vale of the vehicle was about $12,000.00. The entire...

transaction was up front and transparent. The finance manger took the time and sold [redacted] optional products in the finance office. Several days later [redacted] came and met with our General Sales manger and said that they could not afford the payment on the vehicle and he wanted to refinance with his bank.He was upset that he was extremely upside down.  The issue that he was about $10,000.00 upside down on his trade and he carried his negative equity to the new loan. And it is almost impossible to refinance a vehicle when you carry that much negative equity. We did assist [redacted] and canceled the cancelable products that he purchased in the finance office. It was with in the 30 days and he received a FULL refund on the cancelable products. The total products was about $6040.00 and that amount will be applied to his loan to reduce the balance. We n good faith sold the [redacted] the new vehicle and was transparent in all the numbers. Chuck K[redacted] General Manager/Managing partner

We have spoken to [redacted] and we take full responsibility for not having clear and transparent communication.  We will be reimbursing [redacted] $1000.00 for the confusion.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

We have no record of selling a vehicle to [redacted]
[redacted] We will be more than happy to review any concern about a vehicle purchase here at Planet Ford 59.We would like to get more...

information so we can do a proper investigation into the matter.No one has ever contacted me or spoke to me about a issues with a pre-owned vehicle purchased here at Planet Ford 59.Please feel free to contact me with eth proper information so we can resolve the concern.Chuck [redacted]@planetford59.com

Again i have but received a email requesting the refund Pleaae send a request to my email so I can process the refund c[redacted]@planetford59.com This is the 3rd to time I have asked for the request  Please be professional and send me the request with out an horrible language and threats  We will be more than happy to send out as soon as we receive the request . Chuck [redacted] Please see above correct spelling to my name

[redacted].[redacted] , TX [redacted]Daytime Phone: [redacted]Evening Phone: [redacted]E-mail: [redacted]
 
Mr [redacted],
 
I am so sorry to hear about your experience here at Planet Ford. There is no excuse for Mr [redacted]'s behavior .  I...

did review the information on the $100.00 deposit and see where a check was cut and mailed to you .I am sorry for the delay . Checks are not cut here at our location they are done through our corporate offices .  I have asked Mr [redacted] to write you a letter of aplolgy as you requested I have sent it to your email above.  Once again I am sorry.
 
 
Kristi W[redacted]

They did not go over these things with us for the two hours that they kept telling us they were working on the best deal they could provide us. I was brainwashed into thinking they were working  to help us get a reliable car at the best price.  In addition to the $6040 they removed for extended warranty, extended service plan and the gap insurance , there was an additional $4740 they added to make the cost not be covered by a bank loan. Most of this was junk that we did not want.I want to leave the complaint so that other people will watch for these things and not be sold a bill of goods by car salesmen at this dealership.Sincerely,[redacted]

Response: The entire transaction was filmed and recorded...I myself and the General sales manager reviewed the entire transaction.Yes you could have received the 1.9% or the factory rebates......That is correct.....Also it is correct that we could have used an out side bank.We went over every option possible to put the customer in the best position possible. And the customer agreed and signed all of the legal and binding documents. We use a [redacted] in the finance office. The [redacted] is a table top electronic system that FULLY discloses all of the terms and conditions of the sales transaction. Transparent and fully discloses all of the term of the transaction. We use this system so the customer fully understands everything on the sales contract. It is a step by step process.We had 2 issues that was explained up font..If you choose an out side bank you lose the rebate and the customer would have been required to put money of his pocket. Second....The customer was extremely upside down and carried negative equity to the new loan. All of the optional items that was sold in the finance office was canceled and 100% of  the money is being sent to the lender. We have a great reputation in the community and an extremely high customer service reputation.I will assure you that after we learned the customer did not wanted the items that was SOLD to the customer ..We removed the cancelable items with zero penility to the customer.  Chuck K[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The company has not reached out to me sense I reported this to the Revdex.com and I have not received my copy of the contract they are not trying to resolve this issue .
[Provide details of why you are not satisfied with this resolution.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  
I have not heard any thing about them filling up my car with gas until now but he did say that he would have my car washed so I will take them up on both. And I did receive one of the checks in the mail today but I am still waiting on when to expect the other check , I do understand about the weather but it only takes one person to fill out a check and it only took two days for me to receive the first one once it was mailed. The first check was mailed April 20th and received it today.a month after it should have been.

[redacted] ,
I AM SORRY YOU HAVE BEEN HAVING SUCH A HARD TIME TRYING TO GET SOMEONE TO HELP YOU.  AFTER I SPOKE YOU THIS MORNING YOU BROUGHT THE VEHICLE IN FOR US TO CHECK OUT. AFTER CHECKING OUT THE VEHICLE  I CAN SEE FRESH DAMAGE TO THE WHEELS AND UNDERCARRIAGE , SOMEONE RECENTLY HAS HIT SOMETHING IN THE VEHICLE .  IT HAS FRESH SCRAPES UNDER CAR  .   PRIOR TO SELLING THE VEHICLE TO YOU WE PUT 2 BRAND NEW TIRES ON THE FRONT END OF THE VEHICLE NEITHER ARE ON THE VEHICLE NOW. .  ALL OF OUR RECORDS AND CAR FAX SHOW NO PREVIOUS DAMAGE.  SO I AM SORRY TO SAY WE CAN NOT HELP WITH YOUR REQUEST ALL PHOTOS AND DOCUMENTS PRIOR TO THE SALE SHOW THE VEHICLE IN PERFECT CONDITON.  SEE ATTACHED PHOTOS CLEARLY SHOWING NEW DAMAGE.
 
 
SINCERLY
 
[redacted]