Authorized Appliance Repair Co.

I set up a appointment with authorized appliance repair thru lowes for warranty workGave them my number as the main number to call and my fiance number as a secondaryI never got a call on my phone but my fiance got one on hers that she wasnt expecting so it was missedI call the tech back and he says he just left my house and id have to rescheduleI explain to him I have arranged my day around this appointment with my job and child care and if hed give mins to get there which he said he couldnt wait around for thatI say im not trying to be a [redacted] but I arranged my day around this and because they didnt call the right person I have to reschedule??? he says I set up a appointment with authorized appliance repair thru lowes for warranty workGave them my number as the main number to call and my fiance number as a secondaryI never got a call on my phone but my fiance got one on hers that she wasnt expecting so it was missedI call the tech back and he says he just left my house and id have to rescheduleI explain to him I have arranged my day around this appointment with my job and child care and if hed give mins to get there which he said he couldnt wait around for thatI say im not trying to be a [redacted] bit I arranged my day around this and because you didnt call the right person I have to reschedule??? he says if your gona be a [redacted] about go find another company to service your appliance (Wtheck) I ask for his bosses number and he gives it to me and say theyll tell me the same thingNot sure about you but I wouldnt want a company like this doing any sort of work for me let alone have them in my houseif your gona be a [redacted] about go find another company to service your appliance (Wtheck) I ask for his bosses number and he gives it to me and say theyll tell me the same thingNot sure about you but I wouldnt want a company like this doing any sort of work for me let alone have them in my home

I have had issues with my dishwasher three times last yearWhen I call Lowes they schedule a time, which always seems to be different than Authorized has me set up for (I always call companies to verify appointments)This is most likely a Lowes issueThe tech (who I really like) Greg did call prior to the appointments, and showed up on timeGranted he had to look at the dishwasher order parts and within the next few weeks of the first two issues it was taken care of(Each time the dishwasher was down for over a month however) The last issue I have had has taken nearly two months because on the first appointment no call no showRescheduled and he showed up on timeOrdered the parts, two weeks later waited and waitedTried calling the office from 8:to well past 9:am with now answerI think the owners lack responsibility of time management coming into the officeThey are the owners so I get itCome into work when I want to, not when my phone recordings say I am supposed to be thereI did get a call later advising me that the tech had to be rushed to the hospital, which I understoodRather than sending another tech out, they rescheduled for the following weekI am sitting here right now at close to 9:30am trying to call the office *Thursday with only the recordingI am putting this review as a Neutral because I have had a good experience with Greg the tech overallI just feel the owners should probably close up or sell the company to someone who would care about the customers moreThe sad thing is that if I have any other issue I will demand that Lowes send me to another company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business continues to use the excuse that it is "common knowledge" to not lay a refrigerator down for transport as to why they are not responsible for the subsequent compressor failure In the same sentence, they admit that "people do it all the time." If it were common knowledge, I would have understand the ramifications of laying the cooler down and would have handled the reinstallation differently and other people wouldn't "do it all the time." Knowing that people "do it all the time" should be ample proof that the business understands the risks and therefore has a responsibility to ensure that their customers have proper reinstallation instructions before they leave their shop The only acceptable resolution is for the business to put the cooler back in proper working order at no charge to me Regards, [redacted] ***

The two failures are not related. This was confirmed through GE, the manufacturer of his refrigerator. This customer has a home warranty company and everything was reported to that company directly. When working with home warranty companies, we have no control of their
parameters. If this was not a covered claim, or the refrigerator is non repairable, we have to honor what it is the cover or don't cover. It is unfortunate that this happened, but the refrigerator is working fine at this time with the exception of the internal lights not coming on. According to GE, the transformer shorted out and somehow went through the wiring within the walls which can not be accessed. Home warranty companies work like insurance companies and they pro-rate replacements. So if the unit is six years old, they deduct that from the replacement costs. I would suggest the customer contact GE since this problem should be addressed by the factory directly

Authorized Appliance Repair Company is contracted through Lowe's to do warranty work on Frigidaire refrigeratorsFirst, there was an issue with the appointment time (either 8am-12p or 12pm-5pm), but eventually was given a 5pm appointment (issue with the time, maybe on the fault of Lowe's)I was told the technician would call before coming overNever received a call from the technician I called Lowe's back and they can't get a hold of them either because their office closes at 3:30pm on Friday's (today is Friday, and I have a 5pm appointment)I filed a complaint on this company with Lowe's I don't know what is happening now a daysNot even a courtesy call that the technician was running late or if they can reschedule for another timeBad customer service Hope they don't reply back that they couldn't find the place (because every one has Google Maps) or they called and nobody answered Because no one has called

Horrible businessDO NOT GO HERE FOR REPAIR AT ALL COSTS! If you have a repair needed for your appliance and you bought it at *** ***, you may be directed here but you must request another companyI had a tech come out to my home and "test" what was wrong with my ice makerThe tech seemed very knowledgeable and told me we needed a new board for the unit which was ordered through Samsung and once they had it in they would come repairTwo weeks went by and the tech came out and replaced the ice box and not the boardI then got a call from Samsung to rate my experience and ask if the unit was repairedThe unit was still not functioning and it was my understanding that the part was still on orderA month now went by and I called this "authorized" appliance company to get an updateThe woman who answered the phone is a complete waste of your time***, rude, and disrespectful is what you can expect to getWhen a "manager" was supposed to call me back, it never happenedThe second time I called, my case/repair file had been closed because "their files say it was repaired"What a joke!! It's a direct reflection of business quality when some woman is sitting on her you know what in the office taking calls and hates life, GET A NEW JOB IF YOU'RE SO UNHAPPY! The useless woman who answered the phone told me I was basically SOL and had to once again call *** *** *** filed another claim with this horrible company and they rejected to do my repair!! This was really a blessing since why I would want to deal with such a horrible, useless, unprofessional, and "un-authorized" business????
AVOID THIS PLACE, AND GO ELSEWHERE!!!!! TOTALLY USELESS!!!!

We asked that a recall claim be filed with the warranty company as is standard procedure. Since we are working directly with the warranty company, we have to follow their guidelines. The technician on site contacted a former co-worker for secondary advice and that co-worker contacted GE directly so they could all go over the issues together over the phone. Home warranty companies are similar to insurance companies. If your car is totalled, they pro-rate the value of the car depending on age, condition, etc. So, naturally, the pay out is not going to get you a brand new car. However, if you went out and purchased something the same age and condition, that amount should cover those costs. This is outside our hands and needs to be addressed with the warranty company directly. Originally we were dealing with a cooling issue. The transformer that shorted is located at the base of the refrigerator connected to the frame. We were working inside the refrigerator itself and nowhere near the transformer. Any circuits that were tested were completely different circuits. The failure was considered to be non related to the original repair. Please see attached copy of *** ad for a similar refrigerator that is currently for sale--and newer that the one we are speaking of
GE MONOGRAM 42" SIDE BY SIDE REFRIGERATOR WITH ICE & WATER
WITH REMOVABLE PANELS IT CAN BE BLACK OR STAINLES OR WOOD
THIS UNIT RETAIL FOR $@ ** ***,
WE HAVE IT ON SALEHTML FOR $OR WILL TRADE FOR "JET SKI" OR OLDER TRUCK
TO CHEVY
SEE IT AT ** ***
***
THIS UNIT COME WITH A FULL WARRANTY PARTS AND LABOR
DELIVERY availible
WE TAKE CREDIT & DEBIT CARDS
show contact info
ELECTRIC AVENUE APPLIANCES
NORTH 7TH STREET
PHX,AZ
MONDAY TO SATURDAY AM TO PM
SUNDAY AM TO 5PM do NOT contact me with unsolicited services or offers
and yet another
GE Monogram 48" built in refrigator, with ice/water in door, cabinet panels easily changed or can change to SS panelsIt has never been used because it was on display in a model home$1700.00--OBOContact by email, thanks
It seems the warranty company has offered him a fair amount.
Thanks, ***
Authorized Appliance

Aurthorized Appliance Repair was sent from [redacted] for my dishwasher that was under warranty. For three weeks I have been dealing with company and it has been a nightmare. The lady ([redacted]) who answers the phone and sets appointments is not only rude she does not follow through with her job. The first appointment they did not show up and she states that it was not on the books. The second time they showed up almost at 12 which made the parts to be order to go for the following day. She then never called to inform me about the parts or even let me know how long it would be. I called three days later and she was very rude, so I had [redacted] call and she was rude to them too. [redacted] said she told them that she had called and left a message that the parts had came which she did not. Today Authorized Appliance was suppose to show up and they did not and she called to tell me that we did not answer the door. There was someone home and the door bell never rang. I called very upset and she told me I would have to reschedule and I told her no I am not and she said I will just cancel the call and hung up on me. Three weeks nightmare. I also checked Yelp and the reviews are the same experience I have had. This company is horrible!

I have had issues with my dishwasher three times last year. When I call Lowes they schedule a time, which always seems to be different than Authorized has me set up for (I always call companies to verify appointments). This is most likely a Lowes issue. The tech (who I really like) Greg did call prior to the appointments, and showed up on time. Granted he had to look at the dishwasher order parts and within the next few weeks of the first two issues it was taken care of. (Each time the dishwasher was down for over a month however) The last issue I have had has taken nearly two months because on the first appointment no call no show. Rescheduled and he showed up on time. Ordered the parts, two weeks later waited and waited. Tried calling the office from 8:30 to well past 9:30 am with now answer. I think the owners lack responsibility of time management coming into the office. They are the owners so I get it.. Come into work when I want to, not when my phone recordings say I am supposed to be there. I did get a call later advising me that the tech had to be rushed to the hospital, which I understood. Rather than sending another tech out, they rescheduled for the following week. I am sitting here right now at close to 9:30am trying to call the office *Thursday with only the recording. I am putting this review as a Neutral because I have had a good experience with Greg the tech overall. I just feel the owners should probably close up or sell the company to someone who would care about the customers more. The sad thing is that if I have any other issue I will demand that Lowes send me to another company.

This company falsely states and insinuates they are Revdex.com members both on their website and business cards. On the website they state they have an A+, 0 complaint score card which is not true. This is mentioned in at least 3 different places on their website. Their business cards actually have the Revdex.com logo. Since my husband and I operated a small business years ago and took pride in being a Revdex.com member I take offense to this misrepresentation, in addition to knowing that the Revdex.com does not allow such references. Also, this company states they are [redacted] Factory authorized and [redacted] Certified Factory authorized which per [redacted] not true. After this company had been to our house 3 times for the same issue and refused to allow [redacted] which is who contracted this company to come to our house for warranty repair to speak with the tech regarding the service provided I started doing some research. I did an online chat with [redacted] after providing the company name, address and phone number I was advised this company is not [redacted] authorized at all. I have print outs from my online chat with [redacted] I can submit in addition to screen shots of their website and business cards stating Revdex.com members and [redacted] authorized. [redacted] who informed me she is the "top dog" there which I couldn't believe until I seen on the Revdex.com website her and her husband own the company is very rude and uncooperative. I later found out that the company gets paid for each part replaced not just for the service call, which now makes sense as to why she wanted to replace parts even though it was the same part. Jamie and [redacted] both employees there were very nice and helpful however [redacted] blocked all contact with them. [redacted] management was unsuccessful as well with resolving the issue with [redacted] and was not allowed to speak with [redacted] the tech who serviced our washing machine. [redacted] had stated to [redacted] that I threatened her and her employees. I guess if me saying I was going to check the Revdex.com website to see who the owner was after she refused to provide her last name or allow me to speak to anyone else, she took that as a threat. After seeing on the Revdex.com website she is the "top dog" I did a search for reviews. Which no surprise there was plenty both on your website and on yelp. Most of which comment on the rudeness of [redacted], being lied to and how dishonest the company is. After providing [redacted] with the reviews I found, the misrepresentation of being a Revdex.com member and copies of my conversation with [redacted] and their own personal experience with [redacted], did provide me credit for my washer so I could purchase a new one. Just as I provided [redacted] with all my findings I can provide the Revdex.com with documentation as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As the consumer, I am put at the mercy of the integrity and knowledge of the technician that serviced my refrigerator.  This technician performed MULTIPLE wiring bypasses and tests and voltage checks on the refrigerator across the attempts to repair the initial repair.  It was within this process that the light wiring malfunctioned and all the refrigerator lights stopped working.  I am not an electrician nor an electrical engineer but I find it illogical that there was not a correlation here.  I did not have a lighting problem before he touched my refrigerator.  After he took apart the electronic control panel and worked to replace it was when the lighting stopped working.
As far as the company 'contacting GE' I am not sure in what context that happened.  The tech told me he contacted 'someone on the east coast' that he wasn't really supposed to be contacting to see what they thought because he no longer worked for the company he was calling under.  If that was GE I don't know.  But if additionally he called GE and just said 'hey I replaced a control panel, could that singe out the lighting?' I would expect them to reply with 'No'.  But I doubt he explained the other voltage testing, bypassing and such he did throughout the fridge.  If you were messing deeply into the electrical components, I don't see how you can simply discount the possibility that you inadvertently caused a short, surge or whatever with the lights.
Also - what the appliance repair company fails to address is how they asked me to contact my home warranty company and ask to put the lighting repair in under the same claim.  Since this was not part of the original problem they denied putting the claim under the original ticket.  Now my home warranty company is offering me $3,300 as a buyout for a fridge that costs somewhere in the neighborhood of $8,000.  The max payout would be $5,000, minus the amount of payout they already made.  I do not have clear information on the invoice as to how much the original fridge portion (separate from the microwave) of the total bill was.  In addition, the appliance company ordered a light transformer which they intended to return, I don't know how much that part was for and how it is impacting the payout amount from the warranty company.
I would assume that this business is licensed, insured, etc?  I would want them to put in a claim on their own insurance to take accountability for what I feel was their fault in causing, albeit inadvertently.  That's why you have insurance, for when accidents occur.  It does not seem fair to the consumer that now I have close to a $5,000 charge to eat if I want to have lighting in my fridge because now my only choice is to replace the entire unit.
Regards,
[redacted]

We used this company as a third part extended warranty service.This company is a joke specially the front office girls to the manager.They came to fix my fridge for a water leak.Took 2 weeks to get the part and came to install it.When the technician left the fridge stopped cooling.Called the office 2 hours later and they could not dispatch the driver again the same day.They made an appointment for the next day.The fridge was going to be down for over 24 hrs in Phoenix,AZ (hot) with food inside.I called to ask and she said I was schedule for between 1 and 5.The girls and manager are very rude and know it all.I was up set and called the office no answer till I *67 private number thats when they answered.They where yelling and hung up the phone thats no way for customer service.Called the technician and he did not have my work order. The front office manager cancelled the work order just because I told her I was going to call the place where I bought the fridge and tell them the there customer service sucks and I hung up the phone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business continues to use the excuse that it is "common knowledge" to not lay a refrigerator down for transport as to why they are not responsible for the subsequent compressor failure.  In the same sentence, they admit that "people do it all the time."  If it were common knowledge, I would have understand the ramifications of laying the cooler down and would have handled the reinstallation differently and other people wouldn't "do it all the time."  Knowing that people "do it all the time" should be ample proof that the business understands the risks and therefore has a responsibility to ensure that their customers have proper reinstallation instructions before they leave their shop.
The only acceptable resolution is for the business to put the cooler back in proper working order at no charge to me.
Regards,[redacted]

I set up a appointment with authorized appliance repair thru lowes for warranty work. Gave them my number as the main number to call and my fiance number as a secondary. I never got a call on my phone but my fiance got one on hers that she wasnt expecting so it was missed. I call the tech back and he says he just left my house and id have to reschedule. I explain to him I have arranged my day around this appointment with my job and child care and if hed give 20 mins to get there which he said he couldnt wait around for that. I say im not trying to be a [redacted] but I arranged my day around this and because they didnt call the right person I have to reschedule??? he says I set up a appointment with authorized appliance repair thru lowes for warranty work. Gave them my number as the main number to call and my fiance number as a secondary. I never got a call on my phone but my fiance got one on hers that she wasnt expecting so it was missed. I call the tech back and he says he just left my house and id have to reschedule. I explain to him I have arranged my day around this appointment with my job and child care and if hed give 20 mins to get there which he said he couldnt wait around for that. I say im not trying to be a [redacted] bit I arranged my day around this and because you didnt call the right person I have to reschedule??? he says if your gona be a [redacted] about go find another company to service your appliance. (Wtheck) I ask for his bosses number and he gives it to me and say theyll tell me the same thing. Not sure about you but I wouldnt want a company like this doing any sort of work for me let alone have them in my houseif your gona be a [redacted] about go find another company to service your appliance. (Wtheck) I ask for his bosses number and he gives it to me and say theyll tell me the same thing. Not sure about you but I wouldnt want a company like this doing any sort of work for me let alone have them in my home

No show for appointment. Had a 4 hour window. Then the service tech lied twice with excuses of why he wasn't here; then said he was here but couldn't find it. Not true.
The office person/manager that answers phones is extremely RUDE and has no customer service skills. She could have cared less that the appointment was missed. She cusses and hangs up on customers.
Hard to believe they are even in business!!

The customer brought in this unit to our shop for repairs in order to save money.  Repairs were completed and the unit tested good in our shop.  The customer came back and picked up the unit and paid for the repair that we completed.  We went back out to his home after he called to...

advise the unit was not working at his house.  There were no charges for this service--we did this in good faith.  Remember, the unit was brought to us in order so save money.  So, we were able to give him a reduced price since we didn't have additional gas and travel time for this repair.  How the customer transports product to and from our shop is not our responsibility.  It is common knowledge not to lay a refrigerator down for transport but people do it all the time.  I can warranty the job we performed but I can not warranty negligence due to something beyond our control.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As the consumer, I am put at the mercy of the integrity and knowledge of the technician that serviced my refrigerator.  This technician performed MULTIPLE wiring bypasses and tests and voltage checks on the refrigerator across the attempts to repair the initial repair.  It was within this process that the light wiring malfunctioned and all the refrigerator lights stopped working.  I am not an electrician nor an electrical engineer but I find it illogical that there was not a correlation here.  I did not have a lighting problem before he touched my refrigerator.  After he took apart the electronic control panel and worked to replace it was when the lighting stopped working.

As far as the company 'contacting GE' I am not sure in what context that happened.  The tech told me he contacted 'someone on the east coast' that he wasn't really supposed to be contacting to see what they thought because he no longer worked for the company he was calling under.  If that was GE I don't know.  But if additionally he called GE and just said 'hey I replaced a control panel, could that singe out the lighting?' I would expect them to reply with 'No'.  But I doubt he explained the other voltage testing, bypassing and such he did throughout the fridge.  If you were messing deeply into the electrical components, I don't see how you can simply discount the possibility that you inadvertently caused a short, surge or whatever with the lights.

Also - what the appliance repair company fails to address is how they asked me to contact my home warranty company and ask to put the lighting repair in under the same claim.  Since this was not part of the original problem they denied putting the claim under the original ticket.  Now my home warranty company is offering me $3,300 as a buyout for a fridge that costs somewhere in the neighborhood of $8,000.  The max payout would be $5,000, minus the amount of payout they already made.  I do not have clear information on the invoice as to how much the original fridge portion (separate from the microwave) of the total bill was.  In addition, the appliance company ordered a light transformer which they intended to return, I don't know how much that part was for and how it is impacting the payout amount from the warranty company.

I would assume that this business is licensed, insured, etc?  I would want them to put in a claim on their own insurance to take accountability for what I feel was their fault in causing, albeit inadvertently.  That's why you have insurance, for when accidents occur.  It does not seem fair to the consumer that now I have close to a $5,000 charge to eat if I want to have lighting in my fridge because now my only choice is to replace the entire unit.

Regards,

I set up a appointment with authorized appliance repair thru lowes for warranty work. Gave them my number as the main number to call and my fiance number as a secondary. I never got a call on my phone but my fiance got one on hers that she wasnt expecting so it was missed. I call the tech back and he says he just left my house and id have to reschedule. I explain to him I have arranged my day around this appointment with my job and child care and if hed give 20 mins to get there which he said he couldnt wait around for that. I say im not trying to be a [redacted] but I arranged my day around this and because they didnt call the right person I have to reschedule??? he says I set up a appointment with authorized appliance repair thru lowes for warranty work. Gave them my number as the main number to call and my fiance number as a secondary. I never got a call on my phone but my fiance got one on hers that she wasnt expecting so it was missed. I call the tech back and he says he just left my house and id have to reschedule. I explain to him I have arranged my day around this appointment with my job and child care and if hed give 20 mins to get there which he said he couldnt wait around for that. I say im not trying to be a [redacted] bit I arranged my day around this and because you didnt call the right person I have to reschedule??? he says if your gona be a [redacted] about go find another company to service your appliance. (Wtheck) I ask for his bosses number and he gives it to me and say theyll tell me the same thing. Not sure about you but I wouldnt want a company like this doing any sort of work for me let alone have them in my houseif your gona be a [redacted] about go find another company to service your appliance. (Wtheck) I ask for his bosses number and he gives it to me and say theyll tell me the same thing. Not sure about you but I wouldnt want a company like this doing any sort of work for me let alone have them in my home

The customer brought in this unit to our shop for repairs in order to save money.  Repairs were completed and the unit tested good in our shop.  The customer came back and picked up the unit and paid for the repair that we completed.  We went back out to his home after he called to...

advise the unit was not working at his house.  There were no charges for this service--we did this in good faith.  Remember, the unit was brought to us in order so save money.  So, we were able to give him a reduced price since we didn't have additional gas and travel time for this repair.  How the customer transports product to and from our shop is not our responsibility.  It is common knowledge not to lay a refrigerator down for transport but people do it all the time.  I can warranty the job we performed but I can not warranty negligence due to something beyond our control.

We spoke to the warranty company and they want us to go out and check the machine again.  I need a second opinion because the tech--who is no longer with us--did not communicate any of this to us.