Authorized Appliance Repair Co.

We asked that a recall claim be filed with the warranty company as is standard procedure.  Since we are working directly with the warranty company, we have to follow their guidelines.  The technician on site contacted a former co-worker for secondary advice and that co-worker contacted GE directly so they could all go over the issues together over the phone.  Home warranty companies are similar to insurance companies.  If your car is totalled, they pro-rate the value of the car depending on age, condition, etc.  So, naturally, the pay out is not going to get you a brand new car.  However, if you went out and purchased something the same age and condition, that amount should cover those costs.  This is outside our hands and needs to be addressed with the warranty company directly.  Originally we were dealing with a cooling issue.  The transformer that shorted is located at the base of the refrigerator connected to the frame.  We were working inside the refrigerator itself and nowhere near the transformer.  Any circuits that were tested were completely different circuits.  The failure was considered to be non related to the original repair.  Please see attached copy of [redacted] ad for a similar refrigerator that is currently for sale--and newer that the one we are speaking of.

2013 GE MONOGRAM 42" SIDE BY SIDE REFRIGERATOR WITH ICE & WATER

WITH REMOVABLE PANELS IT CAN BE BLACK OR STAINLES OR WOOD

THIS UNIT RETAIL FOR $8489.00 @ [redacted],

WE HAVE IT ON SALEHTML FOR $2499.00 OR WILL TRADE FOR "JET SKI" OR OLDER TRUCK

70 TO 71 CHEVY

SEE IT AT [redacted]

THIS UNIT COME WITH A FULL WARRANTY PARTS AND LABOR

DELIVERY availible.

WE TAKE CREDIT & DEBIT CARDS

show contact info

ELECTRIC AVENUE APPLIANCES

3838 NORTH 7TH STREET

PHX,AZ 85014

MONDAY TO SATURDAY 10 AM TO 7 PM

SUNDAY 11 AM TO 5PM do NOT contact me with unsolicited services or offers

and yet another

GE Monogram 48" built in refrigator, with ice/water in door, cabinet panels easily changed or can change to SS panels. It has never been used because it was on display in a model home. $1700.00--OBO. Contact by email, thanks.

It seems the warranty company has offered him a fair amount. 

Thanks, [redacted]

Authorized Appliance

Horrible business. DO NOT GO HERE FOR REPAIR AT ALL COSTS! If you have a repair needed for your appliance and you bought it at [redacted], you may be directed here but you must request another company. I had a tech come out to my home and "test" what was wrong with my ice maker. The tech seemed very knowledgeable and told me we needed a new board for the unit which was ordered through Samsung and once they had it in they would come repair. Two weeks went by and the tech came out and replaced the ice box and not the board. I then got a call from Samsung to rate my experience and ask if the unit was repaired. The unit was still not functioning and it was my understanding that the part was still on order. A month now went by and I called this "authorized" appliance company to get an update. The woman who answered the phone is a complete waste of your time. [redacted], rude, and disrespectful is what you can expect to get. When a "manager" was supposed to call me back, it never happened. The second time I called, my case/repair file had been closed because "their files say it was repaired". What a joke!! It's a direct reflection of business quality when some woman is sitting on her you know what in the office taking calls and hates life, GET A NEW JOB IF YOU'RE SO UNHAPPY! The useless woman who answered the phone told me I was basically SOL and had to once again call [redacted] filed another claim with this horrible company and they rejected to do my repair!! This was really a blessing since why I would want to deal with such a horrible, useless, unprofessional, and "un-authorized" business????

AVOID THIS PLACE, AND GO ELSEWHERE!!!!! TOTALLY USELESS!!!!

We used this company as a third part extended warranty service.This company is a joke specially the front office girls to the manager.They came to fix my fridge for a water leak.Took 2 weeks to get the part and came to install it.When the technician left the fridge stopped cooling.Called the office 2 hours later and they could not dispatch the driver again the same day.They made an appointment for the next day.The fridge was going to be down for over 24 hrs in Phoenix,AZ (hot) with food inside.I called to ask and she said I was schedule for between 1 and 5.The girls and manager are very rude and know it all.I was up set and called the office no answer till I *67 private number thats when they answered.They where yelling and hung up the phone thats no way for customer service.Called the technician and he did not have my work order. The front office manager cancelled the work order just because I told her I was going to call the place where I bought the fridge and tell them the there customer service sucks and I hung up the phone.

This company falsely states and insinuates they are Revdex.com members both on their website and business cards. On the website they state they have an A+, 0 complaint score card which is not true. This is mentioned in at least 3 different places on their website. Their business cards actually have the Revdex.com logo. Since my husband and I operated a small business years ago and took pride in being a Revdex.com member I take offense to this misrepresentation, in addition to knowing that the Revdex.com does not allow such references. Also, this company states they are [redacted] Factory authorized and [redacted] Certified Factory authorized which per [redacted] not true. After this company had been to our house 3 times for the same issue and refused to allow [redacted] which is who contracted this company to come to our house for warranty repair to speak with the tech regarding the service provided I started doing some research. I did an online chat with [redacted] after providing the company name, address and phone number I was advised this company is not [redacted] authorized at all. I have print outs from my online chat with [redacted] I can submit in addition to screen shots of their website and business cards stating Revdex.com members and [redacted] authorized. [redacted] who informed me she is the "top dog" there which I couldn't believe until I seen on the Revdex.com website her and her husband own the company is very rude and uncooperative. I later found out that the company gets paid for each part replaced not just for the service call, which now makes sense as to why she wanted to replace parts even though it was the same part. Jamie and [redacted] both employees there were very nice and helpful however [redacted] blocked all contact with them. [redacted] management was unsuccessful as well with resolving the issue with [redacted] and was not allowed to speak with [redacted] the tech who serviced our washing machine. [redacted] had stated to [redacted] that I threatened her and her employees. I guess if me saying I was going to check the Revdex.com website to see who the owner was after she refused to provide her last name or allow me to speak to anyone else, she took that as a threat. After seeing on the Revdex.com website she is the "top dog" I did a search for reviews. Which no surprise there was plenty both on your website and on yelp. Most of which comment on the rudeness of [redacted], being lied to and how dishonest the company is. After providing [redacted] with the reviews I found, the misrepresentation of being a Revdex.com member and copies of my conversation with [redacted] and their own personal experience with [redacted], did provide me credit for my washer so I could purchase a new one. Just as I provided [redacted] with all my findings I can provide the Revdex.com with documentation as well.

No show for appointment. Had a 4 hour window. Then the service tech lied twice with excuses of why he wasn't here; then said he was here but couldn't find it. Not true.

The office person/manager that answers phones is extremely RUDE and has no customer service skills. She could have cared less that the appointment was missed. She cusses and hangs up on customers.

Hard to believe they are even in business!!

The two failures are not related.  This was confirmed through GE, the manufacturer of his refrigerator.  This customer has a home warranty company and everything was reported to that company directly.  When working with home warranty companies, we have no control of their...

parameters.  If this was not a covered claim, or the refrigerator is non repairable, we have to honor what it is the cover or don't cover.  It is unfortunate that this happened, but the refrigerator is working fine at this time with the exception of the internal lights not coming on.  According to GE, the transformer shorted out and somehow went through the wiring within the walls which can not be accessed.  Home warranty companies work like insurance companies and they pro-rate replacements.  So if the unit is six years old, they deduct that from the replacement costs.  I would suggest the customer contact GE since this problem should be addressed by the factory directly.

We can not assume responsibility for how the customer transports items.  We are a service company and in most cases go to the customer's  home which prevents any problems with transporting.  We completed repairs on this item and it was in good working order when the item left our shop.  The repair needed now is a different problem and constitutes a different repair.  There is nothing we can do further for this customer.

Aurthorized Appliance Repair was sent from [redacted] for my dishwasher that was under warranty. For three weeks I have been dealing with company and it has been a nightmare. The lady ([redacted]) who answers the phone and sets appointments is not only rude she does not follow through with her job. The first appointment they did not show up and she states that it was not on the books. The second time they showed up almost at 12 which made the parts to be order to go for the following day. She then never called to inform me about the parts or even let me know how long it would be. I called three days later and she was very rude, so I had [redacted] call and she was rude to them too. [redacted] said she told them that she had called and left a message that the parts had came which she did not. Today Authorized Appliance was suppose to show up and they did not and she called to tell me that we did not answer the door. There was someone home and the door bell never rang. I called very upset and she told me I would have to reschedule and I told her no I am not and she said I will just cancel the call and hung up on me. Three weeks nightmare. I also checked Yelp and the reviews are the same experience I have had. This company is horrible!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The business continues to use the excuse that it is "common knowledge" to not lay a refrigerator down for transport as to why they are not responsible for the subsequent compressor failure.  In the same sentence, they admit that "people do it all the time."  If it were common knowledge, I would have understand the ramifications of laying the cooler down and would have handled the reinstallation differently and other people wouldn't "do it all the time."  Knowing that people "do it all the time" should be ample proof that the business understands the risks and therefore has a responsibility to ensure that their customers have proper reinstallation instructions before they leave their shop.

The only acceptable resolution is for the business to put the cooler back in proper working order at no charge to me.

Regards,[redacted]

I called Authorized about a Warranty on my Dishwasher after they failed to show up to their original appointment two weeks earlier. When Speaking with [redacted] she continued ti interrupt me so I could not get a word in edge wise. I asked that she stop and to allow me to finish and then she could respond, but she did not and continued with the interruptions. I asked to speak with someone else and she stated that she was offended by my question. She asked me to hold and returned to the line saying that I should call my warranty company back and ask for another vendor because they would not be helping us. My dishwasher has been broken for 2 months now and Authorized Appliance Repair Co. Just cant seem to get it together enough to fix it. I am not sure if it is because they are to busy or if it is a newer model that they just don't have the knowledge to repair. As for their customer service, they must not not care about that part of it. In today's world it does not surprise me that they treat people the way that they treated my Wife and I.