Auto Accessories Garage, LLC

We are very sorry for the error in our warehouse that caused your order to be shipped incomplete.Your second and third row [redacted] Floor Liners shipped on Friday, Sept29, (days after the first row liners shipped) and are scheduled to be delivered by UPS tomorrow (Tuesday, October 4, 2016).The UPS tracking numbers are [redacted] and [redacted] .Again, we apologize for the error in our warehouse and for any inconvenience you may have been caused

Complaint: [redacted] I am rejecting this response because: Sincerely,They sent the wrong product If I would have known they were going to rob me, I would have kept the product [redacted]

We are very sorry that our product description incorrectly stated the truck ladder rack you ordered is a "no-drill" installation We apologize for the error and for any inconvenience you have been caused.The product's description on our site will be corrected Because the error was ours, we are refunding your payment in full and you will not be asked to return the [redacted] rack you received Please keep the reack and use it, sell it or discard it, whichever you choose.Unfortunately we are unable to fulfill your request for a no-drill ladder rack at the price you paid for the [redacted] rack you ordered

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am just very ***et that I spent just as much as the product on labor costI am just very ***et that I spent the same cost of the product on labor Happy Holidays, [redacted] ***

We understand that you are upset about the seat covers not being found at your home as the tracking indicated. We are equally troubled that the item is not in your possession, however we are working with [redacted] to have this resolved. We do not know if [redacted] mis-delivered this item or if it was in fact stolen from your front porch. We currently do not request a signature for packages unless the customer asks for that service, as issues of this nature are rare. The phone cal we have asked you to make is merely a formality in the [redacted] investigation process. The [redacted] representative merely wants to confirm who you are, your address, that you did in fact order this product and also to just confirm that you are aware that this was reported lost. In this day and age anyone can call [redacted] or [redacted] and claim to be the shipper of the package and then state the customer did not receive it in an attempt to get a false credit to their account. We are not like that at all and we are following the protocol set forth by [redacted] to ensure our credibility, your credibility and their credibility. More than likely, this was stolen from your property and in that case [redacted] can and almost always will pay the claim and no one loses out. Again, please note that what we asked you do was merely a follow up with [redacted] to ensure they complete their investigation. We ask again that you please contact [redacted] by calling 1-800-PICK-UPS and reference your tracking number of [redacted] so they can reopen this investigation and pay the claim. Believe it or not we are trying to work with you to determine what happened to the package and resolve this issue. Our goal truly is customer satisfaction, we just have to follow the same procedures for everyone in an effort to conduct our business on the most ethical level.

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Contact Name and Title: [redacted] Dir Ops Contact Phone: XXX-XXX-XXXX Contact Email: ***@autoaccessoriesgarage.com Mr [redacted] contacted us with his return request on Sunday, OctOur Returns Deptbegan processing his request on Monday, Oct On Wednesday, OctMr [redacted] was provided with return instructions and return shipping labels As soon as the items are confirmed to be enroute his payment will be refunded in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am disappointed I am still not allowed to speak with a manager, and that the company is not interested in fixing their website problem for other customers
Sincerely,
* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize that your seat covers did not arrive in time for Christmas. Your order was placed days after the cutoff date for guaranteed delivery by Christmas (our site clearly stated that it was too late for guaranteed delivery by Christmas and a link to a gift promise card was
provided so that you had the option of giving the card to your recipient, letting them know what was ordered for them and that it would be delivered after the holiday).However, our site did indeed also give an estimated ship date (not an arrival date) of Dec- Dec 26, which may have led you to believe it would arrive in time.We do want you to be satisfied with your purchase. We are refunding 50% of your original purchase price and hope your recipient will be very happy with the birthday gift of seat covers

The 20% discount offer advertised on our website does not apply to all the products we carry. The restrictions to the discount are clearly stated on our site: "In order to provide you with the best brands and the highest quality shopping experience, we honor certain rules set by the
manufacturers whose products we carryThese include MAP (Minimum Advertised Pricing) guidelines and restrictions on using coupons for particular brandsBrands excluded in this offer are identified when you add the corresponding items to your cart." The product Mr*** ordered is excluded from this offer and the brand is listed among the brands for which the 20% discount cannot be applied. Since Mr*** decided not to keep the item even though there was no issue with the product for it's fitment, the customer is responsible for the return shipping cost and our standard 15% restock fee applies.As a courtesy, we have refunded the balance of Mr*** payment

We are very sorry about the delay in shipping your order for the Husky Liners 5th Wheel Tailgate.At the time you placed your order the estimated ship date we had from the manufacturer was April 18, which was relayed to you via email on the day you placed the order.On April the manufacturer
notified us the Tailgate was still on backorder and would not ship for more weeks. This information was relayed to you on April 21.Again the manufacturer was unable to ship the item on the date they promised, at which time we were able to locate a Tailgate in stock at a warehouse distributor.The item was shipped to you from the distributor on May (UPS tracking# ***) and is scheduled for delivery to you on May 13, 2016.Again, we apologize for the delay in shipping your order and for the repeated inaccurate information given to us by the manufacturer

The rebate period was originally to end on Oct31, 2015, but had been extended thru the end of 2015. Due to an internal error the rebate form was not removed from our site. As a courtesy we are refunding Mr***'s payment $for the value of the rebate Thank you for
bringing the oversight to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** *** ***

Initial Business Response /* (1000, 5, 2015/07/30) */
Contact Name and Title: *** *** Dir Ops
Contact Phone: XXX-XXX-XXXX
We are sorry that you are not satisfied with the quality of the one-piece second & third row *** Floor Liners for your vehicle
We have you instructions for
returning the item and have sent a pre-paid return shipping labelAs soon as the tracking shows the package is in the hands of UPS your payment for the item will be promptly refunded
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I informed the business that I need a replacement for the wrong part with the correct one and I received nothingI updated the business that I have a local garage that is willing to trim the wrong part for me to make it a custom fit and will charge me and that I won't pay this out of pocket in addition for the price of the part so the business can deduct this from my order and that will be the middle ground solution that I will accept as I have to protect my floor and they screwed me big timeI will not accept another resolution

We are very sorry that both the original headlights purchased and the replacement headlights are defective The *** brand lights purchased are indeed manufactured overseas, as are all *** products and virtually all naftermarket lights. All products sold by Auto Accessories Garage
are brand-new, unused products. Unfortunately, occasionally manufacturing defects occur. When they do Auto Accessories Garage will exchange the defective item for another or issue a full refund, whichever the customer prefersAs Mr*** mentioned, he purchased and paid for a second set of lights in advance of the first set being returned. Per his request we provided the second set at a discounted price in recognition of the inconvenience he experienced with the first set. We have issued return shipping labels for both sets of lights. The first set is enroute to the warehouse and a full refund is being processed and will be issued shortly. Mr*** has not yet given the second set of lights to ***. Once he does we will refund his payment in full for the second set of lights as well.As for installation costs, our return policy clearly states "We do not reimburse for any installation, removal, labor, towing or other incidental charges." For defective items we cover the full outbound and return shipping costs as well as refunding payment for the product in full. Our return policy can be found on our website here:http://www.autoaccessoriesgarage.com/pages/Returns/Again, we are sorry that Mr*** received sets of defective headlights

Initial Business Response /* (1000, 5, 2015/06/15) */
Contact Name and Title: *** *** Dir Ops
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
We are very sorry that the item you ordered was on a short backorderSince you cold not wait for delivery, you canceled
the order and we issued a full refund within hours of your cancellation request
When our Accounting Department notified you of the refund, their email inadvertently stated the incorrect amount for the refundAlthough a full and complete refund was issued, the email did not include the Illinois sales tax you paidYour full amount including sales tax was refunded
As for answering the phone, our Customer Service hours are 7:00AM - 10:00PM weekdays, 8:00AM - 10:00PM Saturdays and 8:00AM - 9:00PM SundaysThese hours are posted on our websiteAs most of your emails to us were sent outside of those hours, we assume you tried calling while our Customer Service department was closed

Complaint: [redacted]
I am rejecting this response because:
Sincerely,They sent the wrong product.  If I would have known they were going to rob me, I would have kept the product. 
[redacted]

We are very sorry that our product description incorrectly stated the truck ladder rack you ordered is a "no-drill" installation.  We apologize for the error and for any inconvenience you have been caused.The product's description on our site will be corrected.  Because the error was ours,...

we are refunding your payment in full and you will not be asked to return the [redacted] rack you received.  Please keep the reack and use it, sell it or discard it, whichever you choose.Unfortunately we are unable to fulfill your request for a no-drill ladder rack at the price you paid for the [redacted] rack you ordered.