Initial Business Response /* (1000, 5, 2015/09/29) */
We can only offer a warranty not a guarantee . We will only warranty the areas in which we conducted a repair. If seepage should arise from an area in which we did not repair we can not warranty it. If another repair is needed we can provide an...
Our contract states that any customer has 3 business days to cancel and receive their deposit back, this particular contract was in place for nearly 40 days before the customer decided to cancel, In that time we put forth the effort of processing the contract , sending one of our field supervisors...
out to the home to do a pre-install walk through and initiated the process of getting engineered drawings done for the job. In light of the work that we put into getting this work done we are willing to refund the customer $500 of the deposit that was put down to cover the costs that we incurred.
We are more than willing to assist with the seepage issues, the foundation crack is warrantied for life. Per the notes in the file an agreement has been reached. If the crack is still getting seepage we can send someone to remove the work bench and replace it to service the crack. In regards...
to the membrane the work is warrantied and does require us to remove concrete to access the area, while it is unfortunate that a new patio was poured there is no other way to repair from the exterior. Please contact Chris N[redacted] directly if you should need any further assistance with the matter .
While the issue may have been misdiagnosed in your eyes, we have gone above an beyond by sending crews and field supervisors out to try and help pin point the issue. We expended many man hours trying to help . your request to have the full deposit refunded I can not honor, however I would be willing...
to split the difference of the deposit simply because we did install a membrane and came back numerous times to try and figure out why you were still getting water in the basement. If you are in agreement I would be more than willing to have this expedited asap. I look forward to your response
Initial Business Response /* (1000, 5, 2015/09/29) */
We can only offer a warranty not a guarantee . We will only warranty the areas in which we conducted a repair. If seepage should arise from an area in which we did not repair we can not warranty it. If another repair is needed we can provide an...
estimate for that repair.
Our contract states that any customer has 3 business days to cancel and receive their deposit back, this particular contract was in place for nearly 40 days before the customer decided to cancel, In that time we put forth the effort of processing the contract , sending one of our field supervisors...
out to the home to do a pre-install walk through and initiated the process of getting engineered drawings done for the job. In light of the work that we put into getting this work done we are willing to refund the customer $500 of the deposit that was put down to cover the costs that we incurred.
We are more than willing to assist with the seepage issues, the foundation crack is warrantied for life. Per the notes in the file an agreement has been reached. If the crack is still getting seepage we can send someone to remove the work bench and replace it to service the crack. In regards...
to the membrane the work is warrantied and does require us to remove concrete to access the area, while it is unfortunate that a new patio was poured there is no other way to repair from the exterior. Please contact Chris N[redacted] directly if you should need any further assistance with the matter .
We have been in contact with Mr. [redacted] throughout the process and are in the process of working on a resolution.
While the issue may have been misdiagnosed in your eyes, we have gone above an beyond by sending crews and field supervisors out to try and help pin point the issue. We expended many man hours trying to help . your request to have the full deposit refunded I can not honor, however I would be willing...
to split the difference of the deposit simply because we did install a membrane and came back numerous times to try and figure out why you were still getting water in the basement. If you are in agreement I would be more than willing to have this expedited asap. I look forward to your response