Hello, We took the vehicle to Rallye BMW on our expense, the dealer inspected the vehicle and diagnosed it BMW dealer ship discovered the vehicle's rims were bent and damaged This is a item that is covered under NYS Lemon law warranty Even then we repaired the rim as guided by BMW dealer at our expense Weeks went by and customer was fine, then he called stating he has same issue We asked customer to take the vehicle direct to Rallye BMW The dealer stated customer driving caused rims to crack We cannot be held responsible or pay for his physical damages on his vehicle caused by him We did nothing wrong
Hello, vehicle has been repaired and customer is happyI personally spoke to the customer and as an additional courtesy offered him to cover his monthly payment for the time he was out of the car Omid E [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Auto Expo continues to place blame on their customers for vehicles they sell and have problems that are NOT disclosed to the buyer This is what occurred in my situation Their response shows how unprofessional they are and how they will continue to export their customers The issue was reported to their shop as soon as the problem was discovered (TWO days after pur***) and I made over telephone calls to all the individuals that were named in the initial complaints Never once did Auto Expo say they didn't sell a car with water damage or disclosed to myself that it had said damage They keep stating that they would have fixed it if I waited for them to finally say yes which never occurred I had the vehicle repaired after I was told several times by several individuals that work at Auto Expo that it was my responsibility to repair the issue I was never told they would repair the issue until it was fixed by another dealership I forwarded them the quote and was told they would NOT cover the repairs and they would NOT repair the vehicle I even contacted [redacted] Bank, which holds the lien for this vehicle and they told me they couldnt do anything and I had to contact the dealership I even offered to bring the car back for a full refund of my down payment and the monies I put out to repair the car There is NO justification for selling a water damaged vehicle without giving the buyer notice of such Regardless of where I got the car repaired, they still NEVER stated that the car was in good condition when it was sold They continue to use the excuse that I got it fixed at another dealership I have proof of the conversations that will be presented in court as well as emails to [redacted] and Angelo stating this situation I hope Revdex.com can help me remedy this issue and if not a judge will Auto Expo doesn't have a leg to stand on They have been totally unprofessional in how this was handled and I feel they should be investigated I will continue to contact the proper authorities that handle cases like this and hopefully they will force Auto Expo to do business properly or confiscate their dealership license I feel that Revdex.com should look into this dealership if Revdex.com continues to allow them to advertise they are Revdex.com approved his endorsement will continue to bring unknowing customers to this shop, only to have to contact the Revdex.com and consumer affairs about similar or even worse issues with the services they provide I feel they will never take responsibility for their actions until a judge of law orders them to I am in the process of suing them for all monies lost in this transaction [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
As previously mentioned you delivered a dirty car and your lot representative and sales rep noted it So, NO ACTION TAKEN to resolveAs for the Owners Manual, Pay for an owners manual and send itNO ACTION TAKEN NO ACTION TAKEN - For misrepresentation of the prices and hidden charges (unethically, dishonestly prices on website) You're website still makes no mention of these charges like cleaning, delivery etc etcmentioned by *** Re read my original complaint about thisAs for the additional dents NO FORMAL ACKNOWLEGMENT AND NO ACTION TAKEN Last issue was that your Finance person asked me to make a new dealAgain I asked that you stop with the dishonestyNO ACKNOWLEDGEMENT SO NO ACTION TAKEN Just a heads up, I paid for taxes and tagsI pray the tags and registration process goes smoother than the sale.I've not heard or received anything yet Have a good dayv/rSo in the end To resolve this on my endPay for a real detailAs you know I flew up from DC, so offering a detail from New York is not realisticRespond to (1) The vehicle was detailed at time of delivery, if you wish to do another detail it is on you and not us, as a courtesy we explained to you we would be willing to offer you one additional detail for free at our location, which still standsPay and deliver an owners manual Respond to (2) If you read the previous response, this was already answeredAs for pricing, stop dishonestly and unethically representing your pricingTell the customer what fees are.Response to (3) We take extreme pride with being up front and offering the most precise pricing We apologize you feel that way but we will take note of what you are saying and look to improve even more Angelo saw the new dents on the from hood and lied about dent repairPay Response to (4) You agreed to take the vehicle on the terms at delivery, we never agreed to repair any dents or reimburse any repairs Same way if we had a customer paying more for the car you purchased can we make you pay more? Can we say now that I have another customer willing to pay more so should you? We came to pricing agreements and you signed and drove off the lotThere is no negotiations on price post purchaseLast issue have your finance person subvert and attempt to change deals even after shaking hands This is unethical.Response to (5) No one shook your hands, you were making every attempt to negotiate the lowest possible price, you were putting offers on the table that was not able to be acceptedWe came to a agreement then shook hands on it.If you're sincere about your efforts to resolve my issues, besides offering some e-mail apology this is what it would take.Otherwise [redacted]
Hello, I am personally aware of the issue you had yesterday and I am deeply sorry for what you went through The vehicle was not on the lot at the time of your arrival and your drove a distance and took your time to come here Your personal information is safeguarded and will not be used any where We will not run your credit with out your authorization nor will your personal information be available for viewing We safeguard and store personal information for thousands of our previous customers, rest assured nothing will happen to your personal information
[redacted] ***, is in constant contact with me daily.Email after emailWe have no problem selling him a car, he can not get approved it is not our fault He signed and drove off the lot it is not our fault He is an adult and made a choice Contracts are able to be assigned to other lenders with out the customer's consent in the state of NY as long as terms and conditions of the contract signed do not change
Customer could not get approved for his first choice and now is driving a BMW 550, we are working with the customer to get him in the vehicle of his choice
Dear Customer, The transaction was made with out taking a trade in All the documents signed clearly show there was no agreement to take your vehicle in trade You were not charged any negative equity from your trade At this time if you like us to payoff your vehicle and redo the documents to take the vehicle in trade we can gladly do so, but the difference between your vehicle's payoff and your proposed trade in vehicle's value you must pay in cash or certified funds If you wish to move forward we will gladly assist in any which way we can
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am currently waiting to be contacted by a representative to give my credit card information for my refundI have not yet been contactedI look forward to hearing from themThank you very much for your assistance! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Yes I signed a contractBut the problem is they told me it was a credit application not a contract! Also on this so called contract there were numerous blank lines that the manager said he would fill in later with the computer with the year, make and model of the car I CHOSE! The car I have is just a car I wanted to test drive the other car I wanted to test drive was cheaper and I would have no problem getting approved forThe dealership keeps making the statement that I can not get approved for the car I want because they destroyed my credit by running it through numerous lenders for days after the bank that approved me made them rewind the loan because they fraudulently called the bank saying they were me to finalize the loan which is identity theft!! The bank said they had to rewind the loans an and take the ar back like the deal never happened and now they are saying I can't bring it back and are saying I have to pay the dealership monthly for the car I never wanted and the dealership is not a buy here pay here type of lender, therefore they are not legally able to assign loans and they are threatening me among many other threats that they will repo the car and keep my money if I refuse to pay a fake lender that's not even legally a bank or lender! These people are making a easily fixable situation more difficult out of greedIf they do not give me my full downpayment back or the car if my choice for the same price as the car I got stuck with by the end of the week I will be filling suit and criminal charges In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
You are correct that we directed you to take the car direct to Rallye BMW and you were in touch with the service adviser there so were weTires and Rims were done and everything was correct There is nothing further we can offer you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You still have not removed me from your systems I continue to receive calls and I just got a text message from you I am asking again for you to remove all of my information from your systems In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I apologize about the texts and calls you received I have personally made sure your contact information is put on the DO NOT CONTACT list.I hope this resolves your concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your dealership never took the car back to RALLY BMWThey had me take the car back to RALLY BMW THREE TIMES & the car still has all those problemsYour dealer swapped out wheels from another car and told me that's my best bet, car drove even worse after the swapBMW RALLY had the car over two weeks as your dealership advised me to do so in order for me to fix all the issuesYour business should focus on satisfying customers not dissatisfyingI went to your dealership to buy a car not be lied or cheatedMy lawyer will contact you soonI really wish to work this out with your dealership rather than going any other avenueRest is upto you guysCheating customer won't take you too farIt's professionally & ethically wrong [redacted]
Hello,I appreciate your comments and will address them here: (1) The dent on the trunk we came to an agreement that you would take the car as is and not for us to fix it (2) Vehicle was detailed at time of sale, if you like we can re-detail the vehicle to make you happy at no charge, but if you are looking for us to make a payment to you for the use of detail we are not able to do so(3) All prices were negotiated and agreed on You agreed to purchased the vehicle, no one forced you to If you believe what you were being offered was not the best value I am sure you would not have purchased it(4) Owner's manual I will inquire with our Lot Manager and check what we have in inventory and have no issues sending it to you via ***
RevDex.com: I have reviewed the response made by the business... in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although I am satisfied with the 82017 promise of a payment for my car note due on 92017 in the amount of $1257.87 by the Auto Expo, I am far from satisfied regarding this overall complaint as the vehicle has NOT been repaired and I am still without the car. The vehicle has been out of my possession and remains out of my possession to date since 817. I am NOT satisfied. [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My original complaint has not been addressedThe response provided are more inaccurate statements and lies As for the car detail/cleaning, this is a lieUpon arrival I brought this to the attention of Eric and Angelo, Upon cleaning the car it was left with dried polishing compound, visible dirty window and seemingly not even a wipe down I brought this to the attention of your colleagues working on the lot indicating the car still was dirty pointing out whereIf you really would like to resolve this issuePay for a Detail I pointed out to Eric what a clean car looks like (from the show room) and he agreed what a clean car looks likeAs for the Owners Manual, Pay for an owners manual and send itAs for the price I paidBeside unethically and dishonestly representing the cost....the only thing I requested was that your business stop beign dishonest about pricingLets not side trackAs for the additional dents (NOT THE ONES ON THE BACK/TRUNK) There were three dents on the front hood If you had cleaned the car properly, you would have seen themI brought this to the attention of AngeloHe did nothing except tell me I could pay a hundred dollars for paintless dent repair Taking Angelou's professional opinion I did just that, and it was $ Again another lie by AngeloHad I know this was a lie and the truth of the cost of repair I would not have purchases If you want to resolve this on my end, send $ Last issue was that your Finace person asked me to make a new dealAgain I asked that you stop with the dishonesty.So in the end To resolve this on my endPay for a real detailAs you know I flew up from DC, so offering a detail from New York is not realisticPay and deliver an owners manual As for pricing, stop dishonestly and unethically representing your pricingTell the customer what fees are Angelo saw the new dents on the from hood and lied about dent repairPay Last issue have your finance person subvert and attempt to change deals even after shaking hands This is unethical.If you're sincere about your efforts to resolve my issues, besides offering some e-mail apology this is what it would take.Otherwise [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: OkWe will settle this at courtThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, We took the vehicle to Rallye BMW on our expense, the dealer inspected the vehicle and diagnosed it BMW dealer ship discovered the vehicle's rims were bent and damaged This is a item that is covered under NYS Lemon law warranty Even then we repaired the rim as guided by BMW dealer at our expense Weeks went by and customer was fine, then he called stating he has same issue We asked customer to take the vehicle direct to Rallye BMW The dealer stated customer driving caused rims to crack We cannot be held responsible or pay for his physical damages on his vehicle caused by him We did nothing wrong
Hello, vehicle has been repaired and customer is happyI personally spoke to the customer and as an additional courtesy offered him to cover his monthly payment for the time he was out of the car Omid E [redacted]
Customer is being contacted to provide Credit card informationRefund is presently being processed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Auto Expo continues to place blame on their customers for vehicles they sell and have problems that are NOT disclosed to the buyer This is what occurred in my situation Their response shows how unprofessional they are and how they will continue to export their customers The issue was reported to their shop as soon as the problem was discovered (TWO days after pur***) and I made over telephone calls to all the individuals that were named in the initial complaints Never once did Auto Expo say they didn't sell a car with water damage or disclosed to myself that it had said damage They keep stating that they would have fixed it if I waited for them to finally say yes which never occurred I had the vehicle repaired after I was told several times by several individuals that work at Auto Expo that it was my responsibility to repair the issue I was never told they would repair the issue until it was fixed by another dealership I forwarded them the quote and was told they would NOT cover the repairs and they would NOT repair the vehicle I even contacted [redacted] Bank, which holds the lien for this vehicle and they told me they couldnt do anything and I had to contact the dealership I even offered to bring the car back for a full refund of my down payment and the monies I put out to repair the car There is NO justification for selling a water damaged vehicle without giving the buyer notice of such Regardless of where I got the car repaired, they still NEVER stated that the car was in good condition when it was sold They continue to use the excuse that I got it fixed at another dealership I have proof of the conversations that will be presented in court as well as emails to [redacted] and Angelo stating this situation I hope Revdex.com can help me remedy this issue and if not a judge will Auto Expo doesn't have a leg to stand on They have been totally unprofessional in how this was handled and I feel they should be investigated I will continue to contact the proper authorities that handle cases like this and hopefully they will force Auto Expo to do business properly or confiscate their dealership license I feel that Revdex.com should look into this dealership if Revdex.com continues to allow them to advertise they are Revdex.com approved his endorsement will continue to bring unknowing customers to this shop, only to have to contact the Revdex.com and consumer affairs about similar or even worse issues with the services they provide I feel they will never take responsibility for their actions until a judge of law orders them to I am in the process of suing them for all monies lost in this transaction [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,The vehicle in question has been fully serviced and repairedCustomer has full report of the report, we have provided transport assistance.Omid E
As previously mentioned you delivered a dirty car and your lot representative and sales rep noted it So, NO ACTION TAKEN to resolveAs for the Owners Manual, Pay for an owners manual and send itNO ACTION TAKEN NO ACTION TAKEN - For misrepresentation of the prices and hidden charges (unethically, dishonestly prices on website) You're website still makes no mention of these charges like cleaning, delivery etc etcmentioned by *** Re read my original complaint about thisAs for the additional dents NO FORMAL ACKNOWLEGMENT AND NO ACTION TAKEN Last issue was that your Finance person asked me to make a new dealAgain I asked that you stop with the dishonestyNO ACKNOWLEDGEMENT SO NO ACTION TAKEN Just a heads up, I paid for taxes and tagsI pray the tags and registration process goes smoother than the sale.I've not heard or received anything yet Have a good dayv/rSo in the end To resolve this on my endPay for a real detailAs you know I flew up from DC, so offering a detail from New York is not realisticRespond to (1) The vehicle was detailed at time of delivery, if you wish to do another detail it is on you and not us, as a courtesy we explained to you we would be willing to offer you one additional detail for free at our location, which still standsPay and deliver an owners manual Respond to (2) If you read the previous response, this was already answeredAs for pricing, stop dishonestly and unethically representing your pricingTell the customer what fees are.Response to (3) We take extreme pride with being up front and offering the most precise pricing We apologize you feel that way but we will take note of what you are saying and look to improve even more Angelo saw the new dents on the from hood and lied about dent repairPay Response to (4) You agreed to take the vehicle on the terms at delivery, we never agreed to repair any dents or reimburse any repairs Same way if we had a customer paying more for the car you purchased can we make you pay more? Can we say now that I have another customer willing to pay more so should you? We came to pricing agreements and you signed and drove off the lotThere is no negotiations on price post purchaseLast issue have your finance person subvert and attempt to change deals even after shaking hands This is unethical.Response to (5) No one shook your hands, you were making every attempt to negotiate the lowest possible price, you were putting offers on the table that was not able to be acceptedWe came to a agreement then shook hands on it.If you're sincere about your efforts to resolve my issues, besides offering some e-mail apology this is what it would take.Otherwise [redacted]
Hello, I am personally aware of the issue you had yesterday and I am deeply sorry for what you went through The vehicle was not on the lot at the time of your arrival and your drove a distance and took your time to come here Your personal information is safeguarded and will not be used any where We will not run your credit with out your authorization nor will your personal information be available for viewing We safeguard and store personal information for thousands of our previous customers, rest assured nothing will happen to your personal information
[redacted] ***, is in constant contact with me daily.Email after emailWe have no problem selling him a car, he can not get approved it is not our fault He signed and drove off the lot it is not our fault He is an adult and made a choice Contracts are able to be assigned to other lenders with out the customer's consent in the state of NY as long as terms and conditions of the contract signed do not change
Customer could not get approved for his first choice and now is driving a BMW 550, we are working with the customer to get him in the vehicle of his choice
Dear Customer, The transaction was made with out taking a trade in All the documents signed clearly show there was no agreement to take your vehicle in trade You were not charged any negative equity from your trade At this time if you like us to payoff your vehicle and redo the documents to take the vehicle in trade we can gladly do so, but the difference between your vehicle's payoff and your proposed trade in vehicle's value you must pay in cash or certified funds If you wish to move forward we will gladly assist in any which way we can
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am currently waiting to be contacted by a representative to give my credit card information for my refundI have not yet been contactedI look forward to hearing from themThank you very much for your assistance! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Yes I signed a contractBut the problem is they told me it was a credit application not a contract! Also on this so called contract there were numerous blank lines that the manager said he would fill in later with the computer with the year, make and model of the car I CHOSE! The car I have is just a car I wanted to test drive the other car I wanted to test drive was cheaper and I would have no problem getting approved forThe dealership keeps making the statement that I can not get approved for the car I want because they destroyed my credit by running it through numerous lenders for days after the bank that approved me made them rewind the loan because they fraudulently called the bank saying they were me to finalize the loan which is identity theft!! The bank said they had to rewind the loans an and take the ar back like the deal never happened and now they are saying I can't bring it back and are saying I have to pay the dealership monthly for the car I never wanted and the dealership is not a buy here pay here type of lender, therefore they are not legally able to assign loans and they are threatening me among many other threats that they will repo the car and keep my money if I refuse to pay a fake lender that's not even legally a bank or lender! These people are making a easily fixable situation more difficult out of greedIf they do not give me my full downpayment back or the car if my choice for the same price as the car I got stuck with by the end of the week I will be filling suit and criminal charges In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
You are correct that we directed you to take the car direct to Rallye BMW and you were in touch with the service adviser there so were weTires and Rims were done and everything was correct There is nothing further we can offer you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You still have not removed me from your systems I continue to receive calls and I just got a text message from you I am asking again for you to remove all of my information from your systems In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I apologize about the texts and calls you received I have personally made sure your contact information is put on the DO NOT CONTACT list.I hope this resolves your concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Your dealership never took the car back to RALLY BMWThey had me take the car back to RALLY BMW THREE TIMES & the car still has all those problemsYour dealer swapped out wheels from another car and told me that's my best bet, car drove even worse after the swapBMW RALLY had the car over two weeks as your dealership advised me to do so in order for me to fix all the issuesYour business should focus on satisfying customers not dissatisfyingI went to your dealership to buy a car not be lied or cheatedMy lawyer will contact you soonI really wish to work this out with your dealership rather than going any other avenueRest is upto you guysCheating customer won't take you too farIt's professionally & ethically wrong [redacted]
Hello,I appreciate your comments and will address them here: (1) The dent on the trunk we came to an agreement that you would take the car as is and not for us to fix it (2) Vehicle was detailed at time of sale, if you like we can re-detail the vehicle to make you happy at no charge, but if you are looking for us to make a payment to you for the use of detail we are not able to do so(3) All prices were negotiated and agreed on You agreed to purchased the vehicle, no one forced you to If you believe what you were being offered was not the best value I am sure you would not have purchased it(4) Owner's manual I will inquire with our Lot Manager and check what we have in inventory and have no issues sending it to you via ***
RevDex.com: I have reviewed the response made by the business... in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Although I am satisfied with the 82017 promise of a payment for my car note due on 92017 in the amount of $1257.87 by the Auto Expo, I am far from satisfied regarding this overall complaint as the vehicle has NOT been repaired and I am still without the car. The vehicle has been out of my possession and remains out of my possession to date since 817. I am NOT satisfied. [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My original complaint has not been addressedThe response provided are more inaccurate statements and lies As for the car detail/cleaning, this is a lieUpon arrival I brought this to the attention of Eric and Angelo, Upon cleaning the car it was left with dried polishing compound, visible dirty window and seemingly not even a wipe down I brought this to the attention of your colleagues working on the lot indicating the car still was dirty pointing out whereIf you really would like to resolve this issuePay for a Detail I pointed out to Eric what a clean car looks like (from the show room) and he agreed what a clean car looks likeAs for the Owners Manual, Pay for an owners manual and send itAs for the price I paidBeside unethically and dishonestly representing the cost....the only thing I requested was that your business stop beign dishonest about pricingLets not side trackAs for the additional dents (NOT THE ONES ON THE BACK/TRUNK) There were three dents on the front hood If you had cleaned the car properly, you would have seen themI brought this to the attention of AngeloHe did nothing except tell me I could pay a hundred dollars for paintless dent repair Taking Angelou's professional opinion I did just that, and it was $ Again another lie by AngeloHad I know this was a lie and the truth of the cost of repair I would not have purchases If you want to resolve this on my end, send $ Last issue was that your Finace person asked me to make a new dealAgain I asked that you stop with the dishonesty.So in the end To resolve this on my endPay for a real detailAs you know I flew up from DC, so offering a detail from New York is not realisticPay and deliver an owners manual As for pricing, stop dishonestly and unethically representing your pricingTell the customer what fees are Angelo saw the new dents on the from hood and lied about dent repairPay Last issue have your finance person subvert and attempt to change deals even after shaking hands This is unethical.If you're sincere about your efforts to resolve my issues, besides offering some e-mail apology this is what it would take.Otherwise [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: OkWe will settle this at courtThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]