Auto Giants

Good Morning-Mr [redacted] contract required W-2's from prior year(2014), as he purchased car in first quarter of with a financing approval which stipulations (W-2's) were explained to him at the time of saleIt took almost three weeks to get the W-from from Mr*** [redacted] By the time we provided his W-2's to finance company, his first car payment was nearly dueIn this case, the finance company requires us to collect first payment from customer in order to complete contractMr [redacted] did not like this, however keep in mind- this is not us it's the finance company who is loaning the money, and this is their processMr [redacted] at this point requested his down payment back, and it was given back to him.As far as his insurance goes, that is between him and his insurance companyWe have nothing to do with his insuranceI'm pretty sure(depending on insurance company), will refund him a pro-rated amount(for time he drove car)They may even refund him the whole amount, but again this is not us, this is the insurance company, and the law requires to be insured the time you are driving the car.Thank you, and contact me with any questionsBradley M***-###-###-####

Good Afternohave reached out to [redacted] and explained advertising to her, and what is needed to qualify for specials that are being explained in advertisements [redacted] now understands, and is going to come back in near future for her vehicle purchase when she is readyAlso out of good faith, we are going to offer [redacted] a Service Department voucher that can be used anytime, and can be used for any type of service repair work in our Service Department.I apologize for inconvenience, but all has been addressed with [redacted] Please let me know if you have any questions or concerns.Thank you,Bradley M***###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The business is stating that the error was not on their part when in fact it was(not knowing that you didn't have the necessary paperwork to get the title and tags for a customer until a week before the temp tag dies is definitely not an error on my part)they had the entire days from the date the car was purchased to figure that out...I still don't have any tags on my vehicle it's been days since the tags died I wasn't offered a dealers tag, an extension on the paper tag, or another temporary one...I have four children and have been extremely inconvenienced due to this situationThey need to accept responsibility for not doing things in the specified time frame...why would they just be trying to get the title and tags a week before the temp tag dies if they knew it takes weeks to get them??? It's just not adding up if you ask me I was told the tags would be here by today only to call the dmv and have them tell me no information had even been sent in regarding my car yet...I've purchased several cars and have never heard of such ludicrous...and I definitely don't appreciate the blame being directed my way..if it was on my part I wouldn't be so mad because I would accept the fact that I didn't do my part...but in this situation that's not the caseThe gm James tried to be helpful in all of this but I am completely dissatisfied...and as long as I am without my vehicle I will continue to be unsatisfied with Auto Giant :( Regards, [redacted]

ABSOLUTELY AWFUL PLACEWent there with my roommate to get a car- he has bad credit, but this place advertises that they can get you approved no matter what- that's a lieWe sat there for hours while they tried to put the car and papers in his MOTHER'S name since they couldn't get HIM approvedFinally, they said we were approved and started showing us cars that we could driveAfter the first test drive, they suddenly said we weren't approved for that car and gave us others to tryFinally, we settled on one and filled out all the paperwork on our endWe were told to come back the next day when they would finish processing all the paperwork to finalize some things and get the carAt this point I had put a down-payment on the car and they told us "congrats! You got a car!"When we came back, we were told THREE different things about what happened to the car that we had supposedly purchasedFirst it was that the car had been defective and they didn't want to sell us a defective car so they were going to fix it and we could either wait for it to be fixed or pick out another carThen someone else told us that they had actually sold that same car a few minutes after we left the shop the previous dayThe third story was that the car had been sent back to where it had originally been purchased fromThis was a car that we had SIGNED FOR AND PUT A DOWN PAYMENT ONThen, we decided to pick out another caronly to be told after numerous more hours, that our financing hadn't come through afterall(after it had just come through the other day supposedly)So we left angrilyonly to get a call a week later from someone telling us that our financing had been approved afterallNaturally, we NEVER went backI'm currently in the process of trying to get my 200$ deposit on the car that we supposedly 'bought' and everyone is being so rude and unhelpfulI've been on hold for at least half an hour and been hung up on and talked down toWhen I went there this weekend to get my money back (and was told to call Monday) they said "We don't want your moneyWe'll give it back to you." in the rudest d [redacted] tone I have ever heardThese are the most unprofessional individuals I have ever metUPDATE: I spent hours on the phone trying to reach someone today who could talk to me about the money I was owedFinally, I reached Kim who told me she would check out my situation and for me to call back in minutesWhen I called back I was on hold for over minutesI finally hung up and called back, only to be informed that Kim had left for the dayIf I do not get my money back, I will be filing a complaintNeverGoHere

Good Morning- Our service department has started the process of fixing customers engine, engine has been paid for and orderedThis will Be fixed thru customers extended warranty that was purchased at time of saleCustomer is driving in rental car while vehicle is being repairedFor any further questions or concerns, please do not hesitate to contact usThank you!

Good Morning-Our service department has started the process of fixing customers engine, engine has been paid for and orderedThis willBe fixed thru customers extended warranty that was purchased at time of saleCustomer is driving in rental car while vehicle is being repaired.For any further questions or concerns, please do not hesitate to contact usThank you!

Good Afternoon General Manager James A [redacted] has been in contact with the customerHe is aware he signed as buyer on the contract, and now is satisfiedHe was also advised how he can go to a finance company and re finance in his brothers name, to remove himself from the loanThank you

Good Afternoon-After further research, we can in fact remove her from the registration, we just need to have her sign a notarized letter that we send to finance company(her requesting to be removed from registration), and they forward that to DMV and she will then be removed.I have reached out to customer and left voicemailIf you could relay to customer that we can meet her desired settlement of removing her from the registration, that would be great We just need her to come in and sign a notarized letter with her request.Thank you!

Good Morning-Mr [redacted] contract required W-2's from prior year(2014), as he purchased car in first quarter of with a financing approval which stipulations (W-2's) were explained to him at the time of saleIt took almost three weeks to get the W-from from Mr [redacted] By the time we provided his W-2's to finance company, his first car payment was nearly dueIn this case, the finance company requires us to collect first payment from customer in order to complete contractMr [redacted] did not like this, however keep in mind- this is not us it's the finance company who is loaning the money, and this is their processMr [redacted] at this point requested his down payment back, and it was given back to him.As far as his insurance goes, that is between him and his insurance companyWe have nothing to do with his insuranceI'm pretty sure(depending on insurance company), will refund him a pro-rated amount(for time he drove car)They may even refund him the whole amount, but again this is not us, this is the insurance company, and the law requires to be insured the time you are driving the car.Thank you, and contact me with any questionsBradley M***-###-###-####

See Attachment*Revdex.com Message- Image contains identifying information which can not be redactedThus, this document shall not be published*

We initially replaced catalytic converter for the customerThe customer ran over a pot hole/road hazard in the unit after being replaced, and it was not our faultOur Sales Manager personally worked with the customer, addressed issues, and let the customer know that this was not our fault due to it being a driving accidentThe customer agreed, and was satisfiedWe guided the customer in the direction on how to work with her insurance company to go over accident.If there is anything else we can do to help customer, please let us knowBut as stated, the customer and Auto Giants are on good terms, and customer is fully satisfied to the best of our knowledge, thank you

Good Mornihave had General Manager James A [redacted] reach out to customer and have not heard backWe tried the number listed on the complaint, as well as contact numbers listed in our system(numbers provided when customer purchased the car)Please have customer contact James A [redacted] directly at [redacted] so we can resolve the issueThank you!

Re: Complaint ID [redacted] Good Morning-Customer came in during busy time, and did not give us an opportunity to run their credit, and submit to Finance Companies, to see if they qualified for promotion.We have reached out to customer twice, and [redacted] said he would call us backWe are willing to work process for him before he comes back in, but for him to say advertising is false, is not accurateCustomer didn't even give us an opportunity to see if he qualified for promotion, or see what we could get him approved for.Thank you for your attention to this matter! Bradley M***

Contract information for the [redacted] ***

Good Afternoon- We have spoken to Mrs [redacted] to go over her issues/concernsWe explained to her the financed amount can be paid off at any time early/before end of the loan, meaning that it is simple interest, and she is only paying interest on the months that she finances the car She is now satisfied.Customer stated she will respond satisfied to the complaintIf there are any more questions or concerns, please contact us at the numbers listed above, thanks!

Good Morning-Customer's hard tags were processed before they expired and has picked up their hard tags.Please let me know if you have any more questions, thanks!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Good Afternohave been in touch with [redacted] and addressed his concernsWe have ordered all parts needed, and vehicle has been servicedAll items described in this email are being fixed for [redacted] out of good faith, and to ensure quality customer service.For any questions or concerns, please contact me at [redacted] .Thank you,Bradley M***

Good Morning- [redacted] did not have tags processed due to the following-1-Customer had violations/unpaid tickets with the DC DMV.2-We were waiting on security filing from the customer's credit union(Customer went thru own financing on vehicle purchase)We have spoke with [redacted] , and her refund check is waiting for herOnce she pays for violations, she can pick up her hard tags at DC DMV.Out of good faith and quality customer service, we are giving customer a gift card as wellIf there is anything else we can provide to satisfy customer, please let us know.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as the business will grantee I will for a fact completely be removed from the registration of the white [redacted] tag number [redacted] Also, the business needs to adjust it's business practicesLying to customers, misleading customers, and having customers sign paper work under pretensesI was asked to sign the loan paperwork as the secondary loan holder and when the salesman came to my home he willing knew he was having me sign as the primary loan holderI, however, was not aware, This business needs to be more honest in it's business practicesThen when I called multiple times I was told registration could not be transferred out of my name by multiple staff members at this businessBut when business learned that I'd resorted to Revdex.com, ***, [redacted] , and [redacted] to complain the story then changed to it now being possible for the registration to be transferred out of my name Regards, [redacted]