Auto House of Salisbury Reviews (23)
Re: [redacted] To whom it may concern:
Typically, our customers are provided with copies of their paperwork at the time of sale, so I would like to apologize if the customer did not receive copies at time of purchase. We have had some changes in management over the past few weeks, and [redacted] B[redacted] is no...
longer with the company, so I would like to apologize that the customer did not receive their paperwork in the mail in a prompt manner as promised. It is never a policy or standard to hang up or not communicate with a customer at any point whether it is before, during, or after the sale, and we understand your frustration in not being able to get in contact with anyone. Also, we have made some changes in our phone systems and have added voicemails to our finance managers phones so that no calls are dropped in the future and customers are able to leave messages if they are unable to reach the person they are calling for. The customer did purchase a service contract with their vehicle. I have located the contracts that the customer is requesting copies of and we are having them sent out via fedex today to the address the customer provided. The customer may call or email me and I will be glad to give them the tracking number and to assist in any way that I can.
We are sorry that you feel you didn't get a fair deal. The market on any vehicle can't be predicted of what the vehicle will be worth in the future after the sale. Based on your comments it doesn't appear that you are happy with the vehicle and you would like to get...
something else. I would be more than happy to give you over market value on trade in in efforts to get you a different vehicle. Please let me know when it is convenient for you to come to the Salisbury location for us to help you. Give me call and we will work this out for you.
Mr. [redacted] no longer wanted his vehicle so we allowed him to bring the vehicle back even though we were not obligated to do so. We refunded his down payment in full. We are sorry he was unhappy with his experience.