Auto House of Southington

We are sorry about the lack of comunication on our partThere is no excuseWe have the new key here at the dealership nowWe strive to always do what we promise but sometimes things do fall through the cracks

In the regular coarse of business sometimes vehicles need repairsWe are doing everything necessary to repair the problem with this vehicleThough we are aware of the inconvenience to the customer sometimes delays are impossible to predictWe truly regret that there are any problems for our customer

Complaint: [redacted] I am rejecting this response because: The problem with our car is still not fixedWe brought the car home from the dealership and the security system still does not workWe are now bringing the car back to the dealership again this week for the third time for the same problem Sincerely, [redacted]

Purchased [redacted] this weekFrom my first email to driving off in my new car, every interaction with the staff was very pleasantHonest, straight forward, and very helpfulDefinitely would purchase from here again

Complaint: [redacted] I am rejecting this response because: Mainly because our vehicle has been under service now for about 6-daysWe have a loaner vehicle for the time beingIt appears that this is extensive work or they can't resolve the issues Sincerely, [redacted]

We are truly sorry about the repairs needed on this vehicleUnfortunatly sometimes unforseen repairs pop upWe will be glad to work with you and help repair your vanI spoke to my service manager and if you bring your van in we can work a better price for you.Call and make an appointment with
Sean in serviceHe will help you

In response to this complaint. We here at Auto House of Southington are very interested in helping make sure any issue pertaining to fixing a safety item on the vehicle during the warranty period is repairedWe have made arrangements to have the repairs
done

We here at Auto House of Southington are completely surprised by this complaintThere was no high pressure or rush in completing this saleAs a matter of fact we stayed open late to complete the paperwork and delivery

In the regular coarse of business sometimes vehicles need repairs.We are doing everything necessary to repair the problem with this vehicleThough we are aware of the inconvenience to the customer sometimes delays are impossible to predict.We truly regret that there are any problems for our customer

In response to this complaint. We here at Auto House of Southington are very interested in helping make sure any issue pertaining to fixing a safety item on the vehicle during the warranty period is repaired. We have  made arrangements to have the repairs done.

Complaint: [redacted]
I am rejecting this response because:
Mainly because our vehicle has been under service now for about 6-7 days. We have a loaner vehicle for the time being. It appears that this is extensive work or they can't resolve the issues.
Sincerely,
[redacted]

We are sorry about the lack of comunication on our part.There is no excuse.We have the new key here at the dealership now.We strive to always do what we promise but sometimes things do fall through the cracks.

We are sorry about the lack of comunication on our part.
There is no excuse.
We have the new key here at the dealership now.
We strive to always do what we promise but sometimes things do fall through the cracks.

In the regular coarse of business sometimes vehicles need repairs.
We are doing everything necessary to repair the problem with this vehicle. Though we are aware of the inconvenience to the customer sometimes delays are impossible to predict.
We truly regret that there are any problems for our customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Purchased [redacted] this week. From my first email to driving off in my new car, every interaction with the staff was very pleasant. Honest, straight forward, and very helpful. Definitely would purchase from here again

Complaint: [redacted]
I am rejecting this response because:Mainly because our vehicle has been under service now for about 6-7 days. We have a loaner vehicle for the time being. It appears that this is extensive work or they can't resolve the issues.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The problem with our car is still not fixed. We brought the car home from the dealership and the security system still does not work. We are now bringing the car back to the dealership again this week for the third time for the same problem.
Sincerely,
[redacted]

We are truly sorry about the repairs needed on this vehicle. Unfortunatly sometimes unforseen repairs pop up. We will be glad to work with you and help repair your van. I spoke to my service manager and if you bring your van in we can work a better price for you.Call...

and make an appointment with Sean in service. He will help you.

Review: My experience at Auto House was not worth my time, my miles, and gas coming from [redacted]. Let me tell you about auto house the service is useless it just a making money business never mind about the customers. I purchase a vehicle about 2 months ago it take about 2 weeks to receive it because of the filth the minivan was in, so we never even test drive the van. Well as a said 2 months now and check engine light came on I called they said bring it down so they can look it over, so I left my van over for few days they said the coil and plugs, okay I pickup my van just to have the check engine light comes back on again. I bought back my van, then was told 5th cylinder after they fixed the 2nd cylinder and now head gasket and some other issues which they should have known about. Now there talking over $2000 to fix this van I don't have that, I am a mother with 4 children and this van is our means of transport. I believe they took advantage of me and selling me a LEMON it's 2 month and now they expect me to pay for a vehicle that I did not have the benefit or enjoyed. And the way they give me the run around from the sales department. They just did not care.Desired Settlement: For them to pay for the repair of the vehicle.

Business

Response:

We are truly sorry about the repairs needed on this vehicle. Unfortunatly sometimes unforseen repairs pop up. We will be glad to work with you and help repair your van. I spoke to my service manager and if you bring your van in we can work a better price for you.Call and make an appointment with Sean in service. He will help you.