Auto Mart USA, LLC

Revdex.com:
Though I would never in a million years recommend their business to anyone on this earth because of the irrefutably dishonest actions of this company, I can now say that complaint ID [redacted] has been as satisfactorily addressed as any issue that resulted in me shelling out almost $26,000 yet still not having a mode of transportation for 3+ weeks can be addressed. Thank you!
Sincerely,
Jazmine G[redacted]

Revdex.com:
Though I would never in a million years recommend their business to anyone on this earth because of the irrefutably dishonest actions of this company, I can now say that complaint ID [redacted] has been as satisfactorily addressed as any issue that resulted in me shelling out almost $26,000 yet still not having a mode of transportation for 3+ weeks can be addressed. 
Thank you!
Sincerely,
Jazmine G[redacted]

Acura of Honolulu would like to extend our sincere apology to Mr. and Mrs. [redacted] for the circumstances surrounding the non-payment of the remaining lease payments on their Acura RDX during the acquisition of Acura of Honolulu by another entity.In an effort to rectify this matter, we will...

remit to the [redacted]s, the sum of $2957.08 in repayment of the payoff that was made to [redacted] by them.  Furthermore, we will also include an additional $500.00 to cover any late charges and miscellaneous expenses that may have been incurred on the lease account.  Upon acceptance of this offer by the [redacted]s, we will consider this matter resolved

I am responding to you in regards to Case #[redacted] - [redacted].It is unfortunate that the [redacted]s are experiencing difficulties with the [redacted] that they purchased.  However, all buyers are notified that all vehicles are sold to them in an "AS-IS" condition at the time of the...

sale, unless otherwise stated.  If the dealership promises anything to the buyers at the time of the sale, the buyers are given a "Get Ready" which details the work or items promised. Additionally, all customers are shown a variety of vehicles to choose from our current inventory and are taken on a test drive of the vehicle that they are interested in purchasing to allow them an opportunity to assess the vehicle's handling prior to purchase.   Upon signing the sales contract, all customers are advised that the vehicle to be sold will be in sold in an "AS-IS" condition.  Their acknowledgement of this statement is indicated by their signature(s) in the "AS-IS" section of the sales contract, dealer's purchase order and the "No Inspection" addendum provided to them at the time of signing. Upon your request  we can provide you with a copy of the "AS-IS" statement, dealer purchase order and the addendum for your review.In the case that vehicular issues arise shortly after the sale, the dealership will generally assist the customer by fixing any items that would result in a safety concern.  Contrary to Mr. [redacted]'s statement, during the 14 months since the [redacted]s took delivery of this vehicle, they have never called to request a Car Fax or the vehicle's maintenance records.  It is unfortunate that the vehicle is not performing as it did when the vehicle was purchased 14 months ago.  However, it is the position of this dealership that we are unwilling to take the vehicle back from the [redacted]s and pay off the balance of their loanat this juncture . We kindly ask that this case be closed based on the fact that the vehicle was sold in an "AS-IS" condition which was acknowledged by the customer(s) and also considering the length of time that the [redacted]s have had possession of the vehicle.

Dear Sir or Ma'am Attached is a check in the amount of $576.86 which, is being mailed to Mr. D[redacted] today. I believe that this will now resolve this matter. I've contacted Mr. D[redacted] today via cell phone and have advised him that I will be personally dropping it off at the post...

office today. Should you have any Questions please contact me via the following email.  [redacted]@gmail.com Respectfully Yours Michael J C[redacted] Sales Manager Auto Mart USA llc

Complaint: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]   Aloha [redacted],   I know that it's been a while since we last emailed but I was just following up on the status with Mr. Dan K[redacted]? I I haven't got any response or correspondence back to the last email (April 4, 16) I have sent you for Mr. Dan K[redacted]. I've also attached a statement from Global Collections dated for June 22,16 to show Mr. Dan K[redacted] that the balance is still outstanding.
Sincerely,
[redacted]

The payoff for the BMW traded in by Ms. [redacted] has been sent out in its full amount> I've contacted Ms. [redacted] and have advised her that this wwas done. Respectfully [redacted] General Sales Manager Acura of Honolulu Automart USA

First and foremost, I would like to personally apologize for you having to experience this.  I will write the credit bureaus explaining the matter and request for the remarks to be removed and/or what steps will be required to help amend the problem.

I am responding to you in regards to Case #[redacted] - [redacted].It is unfortunate that the [redacted]s are experiencing difficulties with the [redacted] that they purchased.  However, all buyers are notified that all vehicles are sold to them in an "AS-IS" condition at the time of...

the sale, unless otherwise stated.  If the dealership promises anything to the buyers at the time of the sale, the buyers are given a "Get Ready" which details the work or items promised. Additionally, all customers are shown a variety of vehicles to choose from our current inventory and are taken on a test drive of the vehicle that they are interested in purchasing to allow them an opportunity to assess the vehicle's handling prior to purchase.   Upon signing the sales contract, all customers are advised that the vehicle to be sold will be in sold in an "AS-IS" condition.  Their acknowledgement of this statement is indicated by their signature(s) in the "AS-IS" section of the sales contract, dealer's purchase order and the "No Inspection" addendum provided to them at the time of signing. Upon your request  we can provide you with a copy of the "AS-IS" statement, dealer purchase order and the addendum for your review.In the case that vehicular issues arise shortly after the sale, the dealership will generally assist the customer by fixing any items that would result in a safety concern.  Contrary to Mr. [redacted]'s statement, during the 14 months since the [redacted]s took delivery of this vehicle, they have never called to request a Car Fax or the vehicle's maintenance records.  It is unfortunate that the vehicle is not performing as it did when the vehicle was purchased 14 months ago.  However, it is the position of this dealership that we are unwilling to take the vehicle back from the [redacted]s and pay off the balance of their loanat this juncture . We kindly ask that this case be closed based on the fact that the vehicle was sold in an "AS-IS" condition which was acknowledged by the customer(s) and also considering the length of time that the [redacted]s have had possession of the vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while we accept the payoff and $500.00 for additional costs, we are still requesting that this would be deleted from our credit report? Our credit score decreased. All my life and my husband, we have worked so hard to build our credit score to be outstanding to a point where we would never have any problems applying for a loan., until this happened. I have never seen our credit scores that low.We’re not sure why Mr. Dan K[redacted] waited this long to take care of this matter? But we wish you have could have taken care of this when you left Acura of Honolulu. If you only knew what we had to go through for months and months because of this matter. Everyone is not perfect, people makes a lot of mistake. But why did it have to be us? Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

RE: Jazmine G[redacted] REF: [redacted] Please be advised that the above referenced complaint has been addressed. Auto-Mart USA has resolved this matter by fully paying off the loan for the above customer. Auto Mart USA has also refunded the customer her down payment in it's entirety and reimbursed...

customer for any fee's she incurred during the misunderstanding.  Please be aware that the transfer of ownership of Acura of Honolulu to it's new ownership has been fully completed and we are now a fully staffed and operational dealership again. Respectfully Yours

I purchased a vehicle in January/Feb 2016 when they were located off Nimitz Hwy. Everything seemed alright to begin with but registration was expiring and safety expired 2015. They couldnt do safety because the title was still being transferred so I just let it go. A month goes by and registration expires so I tell them I cant drive the car cause I dont want a ticket for everything being expired even when I have insurance. So they give me a loaner car. I used the car for over a month or two cause they got the registration but not the title. So I take my car back and drive it around because they are working on the title. I was told because of my inconvience for having to drive the loaner car and then driving the car illegal I would be compensated somehow and not to worry. The loan company I was paying my loan through sent me a letter saying my loan was transferred back to Auto Mart. I was confused but informed the dealership. They said they would figure it out. So in June I ask when I can do the safety and the owner says he has the title but I owe three months of payments. I tell him I stopped using the car cause multiple problems have happened to the car and it was still illegal. And since I didnt have a car I messed up at my job and was not going to pay for a car that I wasnt even able to use at all. I put a lot of money into the car for payments prior and its just sitting here illegal. I dont get why I dont get money back from the loan company or compensated for this whole situation. I have heard numerous complaints about this dealership and did not think it would be like this for me. I just want a reliable legal car. Thats what I spent my money on in the first place when I went to this dealership.

Complaint: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]   Aloha [redacted],   I know that it's been a while since we last emailed but I was just following up on the status with Mr. Dan K[redacted]? I I haven't got any response or correspondence back to the last email (April 4, 16) I have sent you for Mr. Dan K[redacted]. I've also attached a statement from Global Collections dated for June 22,16 to show Mr. Dan K[redacted] that the balance is still outstanding.
Sincerely,
[redacted]