Auto Max

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12500827, and I did finally receive a call from the General Manager of a sister dealership, that is also the main office for the Auto GroupYes I finally received the registration for the vehicle, but days after the expiration of the temporary tagThe vehicle sat in my driveway for those days unusable because it was not legally registeredThe dealership did send a check with the notation of DMV fee refundI do not know if I was over charged for the registration or if this is an attempt to compensate for that daysAt this time the vehicle is registered and there is not further actions to be takenSatisfied, not really, but this case can be closed Regards, Mark [redacted]

After an internal investigation of the issues that Lisa Miller had with her experience with our dealership I spoke to the salesperson who was aware that Lisa asked to be sent to a limited number of banks, however he was unaware there was a number that she had in mind As the salesperson does not submit to lenders I did further research to find out that Lisa was sent to five banks (SunTrust, Fidelity Bank, Capital One, Wells Fargo and Nissan Motor Acceptance Corp.) The dealership did pull her credit bureau as well Each of her three credit reports (TransUnion, Equifax and Experian) should reflect that as well Some confusion might come as to how each bureau reports said institutions The best example is our dealership We report in some as Classic Nissan and another as Stateline Chrysler (our sister store and part of our dealer group) Capital One shows as Capitol One Auto Finance and Capital One Nissan Motor Acceptance Corp shows as Nissan Motor Acceptance and NMAC We make every effort to ensure that each customer receives the best rate, term and structure possible when purchasing a vehicle This is why we submit each customer to multiple lending institutions Had we been fully aware of only submitting to two lenders we would have surly complied and had a manager speak to the customer to ensure that they understand how we work for them and what we recommend to insure the customer gets the best rate, term and structure possible I am sorry for any confusion and I hope this clears up the matter If there are any additional questions I am always available via phone at 704-872- Sincerely,Steven ***General Manager

This customer, [redacted] and our dealership, Auto Max are under good termsThe customer has since come forward expressing this entire thing was a misunderstandingThe car that customer is referring to is already being worked on to be fixed

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Company provided a full refund

Revdex.com spoke to Nick at business and the following was relayed: The brake issue was from when vehicle was shipped, they had a hard time getting it up on the truck, stressing the brake linesA K-Frame was ordered for the customer and delivered directly to [redacted] Motor Sports in [redacted] The K-Frame, including part and shipping, cost us $We also informed the customer that if he brings the vehicle back we will fix at no costThe customer also got an estimate of $to replace K-Frame and we have offered to split the cost of the repair and send him $

Sent: Friday, April 08, 4:PM Subject: Revdex.com Case # [redacted] - Auto Max Dear Sirs, On 4/8/ [redacted] and Auto Max resolved the issue he has with the service providedSince we are business neighbors and have been since the decision was made to assist [redacted] in any way to get his car in a safe operating conditionHe and I had a lengthy discussion about the service he received in my absenceI reassured him that we would do what we can to make things right for him Thanks, Arthur Garner, Operations Manager Office: 713-433-3000|Fax: 713-340-1000|Cell: 832-236-

Company states: Consumer called me back in about monthsShe said she took it to a mechanic in town that she knowsThat mechanic that the tranny is out and other thingsThe car is a SubaruIt is really good condition carThey came with five people to look at the carThey all agreed to to buy the carI gave them a great dealI told her to take it to Subaru because I do not know her mechanicThe consumer did not purchase any warranty informationI explained to her that this is an as is car at a great price

Complaint: [redacted] I am rejecting this response because: The information given to me about the check (s) being written up and sent to [redacted] was given to me by [redacted] from advantage dodge at [redacted] Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [redacted] did talk to me about pass &ask where did I fix my car,how much I spent, but didn't do anything about my problem Regards[redacted] [redacted] [redacted]

I will be digging up everything I canwhat may be more interesting for the Revdex.com to see is the actual text messages to substantiate what I was told and not what tony is not being truthful aboutin the meantime, please resolve the license plate issueit has been well over months that I have been battling with this and still no plates? I will also file a complaint with consumer affairs and the attorney general in the meantime to see if we can get a few more eyes on this operation and why they would not provide me with my license plates.Tell us why here

The customer did receive his registration and tag a couple days after this complaint was made and all issue's have been resolvedI spoke with the customer and he is satisfied

Hello,
This email is in response to the complaint filed by *** *** and *** ***After thoroughly researching their file, our service department had received a complaint on November 15th from *** regarding the seat not recliningOur service technician was able to diagnose and
resolve the issue that very same dayWe had not heard back from the customer ever sinceWe did make an attempt to contact the customer on January 2015, after we received this complaint, but the customer was very brief with our service writer and said he would call us back
The truck *** purchased had miles on it. We believe in 100% customer satisfaction, so please have the customer contact me directly at *** *** *** so we can resolve any service trouble they are having with the truck at this time
Thank you,
*** ***
General Sales Manager
***
###-###-####

I have attached a copy of both checks. They were cut on May 7th and mailed on May 7th. I am sorry for any inconvenience. Thank You,*** ***General Manager Auto Max

a pre inspection before the sale to auto house, which was a mechanic of the customer's choice, located in El Dorado HillsCustomer decided to purchase the car after the inspection with a free extended warranty for six months or up to 6,miles by alpha warrantyDealer sold the car
"AS IS", as a used vehicle. Sincerely, *** ***

Please see attached

From: AUTOMAX PEARLAND [mailto:[email protected]] Sent: Monday, August 29, 4:PMTo: drteam
Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Hi, I'm writing to you regarding complaint #***In order to get in contact with customer, The owner ,*** *** called customer on 8/2/and was able to talk to her and asked her to bring the car back so we can take care of the problemsWe didn't hear back from customer so he called her on 8/12/and since she didn't answer the phone Max sent her a text massageShe didn't reply, He called her again on 8/and left a voice mailshe didn't return the call, so he called again on 8/19/and cause she didn't answer, he texted her again, and so far we haven't heard back from the customerAs I mentioned we are willing to resolve the problem, so I'd appreciate if you could help me for the next stepregards ***- Customer Relations Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have sent out copies of receipts and paperwork from my Auto Max service and my *** dealership service to Auto Max via certified mail (I have also sent proof of fax from last year) I am waiting for Auto Max to receive the mail and send me the reimbursement check

Complaint: ***
I am rejecting this response because: Revdex.comJefferson StNE Ste AAlbuquerque, NM 87109RE: ID ***Ladies and Gentlemen:Thank you for your letter dated February 18, 2015We have a problem with Automax's claim that the tires we are complaining about were replaced on 1/29/Our complaint about the tires is long after 7/29/2014, and we were never apprised that the tires were a problem before and had to be correctedWhat are the possibilities of putting on plain all-terrain treads instead of the bulky over-sized mud tires? Its ride is bumpy and not stable. We will contact Automax's General Manager as soon as we hear about the tires. Thank you for your continued cooperation. Sincerely, *** *** *** *** ** ***Cell: (***)-***-***Custodian of coloradoConcurred:*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

From: *** *** *** Sent: Wednesday, September 09, 9:AM To: Johana Diaz Subject: *** *** Johana Diaz, My name is Vern Mathis I am the new General Manager of Classic Nissan in StatesvilleMrLuu, has been
transferred to a new store within our groupRegarding *** ***, we do try our best to get our customers approved at the payments that they are comfortable withHowever there are factors that we can not change, like credit ratings, time on job, and incomeAll of these factor in on how banks approve or disapprove a customers credit applicationWhen a customer signs a credit application, they the customer understand at that time that the dealership in going to run their credit report, if any customer does not want their credit run they can refuse to sign the application and the credit report will not be obtainedWe can not remove any credit inquiry from a customers report that they asked us to obtain and have signed a credit application requesting us to do soWe do have a signed credit application on file regarding Johana *** requesting us to run her credit reportThank you for your time, Vernon M*** General Manager Classic Nissan of Statesville