Auto Max

Company provided a full refund.

Mrs. [redacted] traded one of the vehicles she purchased from us on March 31st, 2015. She brought to our attention on April 23rd, that her VSC on the traded automobile had not yet been cancelled. A cancellation request was sent the next day, Friday April 24th, to the vehicle service contract provider. The VSC provider processed Mrs. [redacted]’s cancellation request on Monday, April 27th retroactive to the date the vehicle was traded in. According to the VSC provider, no payments have been withdrawn out of Mrs. [redacted]’s account after being cancelled with the exception of the April 1st payment. However, any payments made to the VSC provider after the cancellation effective date, March 31st 2015, will be refunded to the customer. The cancellations for Mrs. [redacted]’s two other automobiles were processed on April 22nd and the cancellation effective dates are April 9th, 2015. This information was obtained by contacting Service Group, the VSC provider. If Mrs. [redacted] will provide the name and phone number of the person she obtained her information from, we would be happy to contact them in order to ensure they have the most current information. As the ancillary products that are being canceled are provided by a third party vendor, the time it takes to actually receive the refund is beyond our control. We appreciate Mrs. [redacted]’s business and sincerely apologize for any inconvenience this process may have caused her.

This customer, [redacted] and our dealership, Auto Max are under good terms. The customer has since come forward expressing this entire thing was a misunderstanding. The car that customer is referring to is already being worked on to be fixed.

After reviewing the response I contacted [redacted] about our previous talk. It was a mutual agreement between the two of us that I would work towards helping him resolve the situation between him and [redacted] the owner of Auto Max. [redacted] misunderstood what we talked about. I am still in the process of seeing what has to be done to satisfy him.

Complaint: [redacted]
I am rejecting this response because:...

after being told that one insurance policy was canceled, I called to verify with the insurance company. They said it had not been canceled. Had to have the insurance company follow up with cancelation with auto max because there was no trail of this cancelation. Thanks to them for contacting auto max I was able to get it canceled. It shouldn't have taken that long to get it canceled, I understand refund may take some time but the actual cancelation should have been done immediately and promptly. Not to mention the finance manager would not listen and rudely blew me off instead of handling the situation in a professional manner. I do know that for 1 of the policies auto max does have the check on hand but I have not received it yet. These situations should be handled more effectively and no I am NOT satisfied with the poor customer service I received 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Revdex.com spoke to Nick at business and the following was relayed: The brake issue was from when vehicle was shipped, they had a hard time getting it up on the truck, stressing the brake lines. A K-Frame was ordered for the customer and delivered directly to [redacted] Motor Sports in [redacted]. The...

K-Frame, including part and shipping, cost us $450. We also informed the customer that if he brings the vehicle back we will fix at no cost. The customer also got an estimate of $600 to replace K-Frame and we have offered to split the cost of the repair and send him $300.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [redacted] did talk to me about pass &ask where did I fix my car,how  much I spent, but didn't do anything about my problem. 
Regards.[redacted] 
[redacted] 
[redacted]

To Whom it May Concern:This is regarding customer  [redacted] complaint. Customer bought the car in December 6 2015 with an extended [redacted] Customer called on March 2 2016 stating that she left her lights on, which caused battery and starter to die. Customer took the car to their...

own repair shop. Customer told the repair shop about her warranty, repair shop  changed the battery and alternator for $650.00 . Customer wanted repair costs to be covered under the warranty, [redacted] stated her coverage does not cover a battery or alternator. Customer got mad ant warranty company and the dealer. Customer had called Automax to discuss this matter. Automax had confirmed with the customer that the warranty company does not cover her expenses of battery and alternator. Customer therefore wanted to cancel her contract with [redacted]. Auto Max told customer that the contract must be cancelled between her and [redacted] and that our company has nothing to do with it.

In response to the complaint filed by [redacted] on 8/11/2015 ID#[redacted], The customer contacted our store to advise of damage to her tire pressure sensor while getting her car serviced at our facility. Upon speaking with Arthur, our store manager, he states that he does remember speaking with...

the customer in regards to the damage and requested an invoice from the dealer to reimburse the customer. As of this date he has not received any correspondence from the customer regarding the damage. he told the customer that as soon as he receives the invoice it will be paid. We at Auto Max will honor our obligation for the repair totaling $193.76. At the time of service in our shop the customer had a tire replaced as well. In our opinion we are responsible for the tire sensor, not the tire. In fairness we are still willing to reimburse the customer for the sensor.

February 6, 2015 Revdex.com Serving New Mexico and Southwest 7007 Jefferson St. NE STE. A RE: ID [redacted] Ladies, Gentleman: I received your letter dated 2/12/2015 today am expressing my thanks for your continued assistances. I have not yet called Mr. [redacted], but I will this coming to make an appointment regarding the repair of reclining seat on the Colorado. I would to document again that parts for the automatic windows were to have been ordered a long time ago, and so far, I have not received notice of the arrival of the parts. I am also adding addenda to my previous letter with complaints as follows: 1. Tire size and types: I mentioned that the tires on the Colorado were all the wrong size and type and causing not only the low gas mileage but also they rub against the bottom of the vehicle. They also affect the ride even on pared roads. I was told otherwise but I went a correction. 2. Need for side steps: With my physical handicap, I need steps to make my entry and exit into the vehicle safer, easier, and more convenient. 3. Absence of an operator's manual: I have asked for a manual, but I was told to get one myself. I want my request reconsidered and granted. 4. Absence of a written warranty by the dealer: Rather than an incident by incident types of backing, I must have a written statement by the dealer assuring that the Colorado is merchantable and /or marketable as any means of reliable transportation at least up 100,000 miles. As is, I've had experiences and inconveniences causing me worries, inconvenience, and anxiety while the vehicle (Colorado) was still under 40,000 miles. As I said, I am into my 80's with no less than four (4) chronic health conditions. 5. Excessive cost of the vehicle (Colorado) : If all possible, I would to have the term of my contract for the Colorado modified in light of my experiences with Colorado so far. I apologize for the slowness of my written responses to your helpful letters. There is not only the delay in the postal system, but also the need to have [redacted] retype my hand-written draft and travelling over 60 miles to send the letter as soon as possible. However, thank you for your continued assistance. Sincerely [redacted]Crownpoint, New Mexico 87313 [redacted] CONCURRED: [redacted]

Review: I recently purchased a Subaru Impreza 2002 from Auto Max, Roseville. I was told the car was in great condition and would have no problems. In actuality, the car has a faulty transmission, a broken fuel sensor light, a hole in the A/C, a leaking radiator, and a bent axle. The all wheel drive Subaru was only driving as 2WD since the day I bought it (as the transmission is not working properly), and Auto Max has done nothing to compensate or help repair this issue. I was purposefully put off/delayed by Tony Saar from Auto Max, so that they would not have to deal with the problems. He took advantage of me being a young woman with little knowledge about cars, sold me a lemon car, and then neglected to take any responsibility for the repairs needed. He tried to make me feel guilty for asking him to come through on his original promises which were incredibly simple things to fix (headlight cover, interior cleaning, and registration tags) and then proceeded to lie to me about what was actually wrong with the car, so that I would have to pay for it on my own. Tony Saar is an unprofessional, sexist, manipulative, liar, and nobody should ever buy a car from him or this company because they will just get screwed like I did. The car that was only purchased for $6800 needs up to $5000 in repairs and labor, and I have been nothing but disrespected and lied to by Auto Max.Desired Settlement: I would like Auto Max to pay for a new transmission + labor, as well as the cost of fixing the oxygen fuel sensor, A/C, radiator, and bent axle + labor. They should also cancel the contract for $1800 (of which I still owe $1200) that I still owe them for the original purchase of the car.

Business

Response:

Company states: Consumer called me back in about 2 months. She said she took it to a mechanic in town that she knows. That mechanic that the tranny is out and other things. The car is a 2002 Subaru. It is really good condition car. They came with five people to look at the car. They all agreed to to buy the car. I gave them a great deal. I told her to take it to Subaru because I do not know her mechanic. The consumer did not purchase any warranty information. I explained to her that this is an as is car at a great price.

Review: On 10/22/2014 I financed a vehicle through Auto Max on Riverside ave in Roseville CA. I put a down payment of $3,800.00. I had the vehicle for a week and was then pulled over for no registration and the car was then impounded for 3 days in which I had to pay $410.00 to recover the vehicle. A week later I was again pulled over due to the registration and then again the vehicle was impounded but this time I was not able to recover the vehicle because "Tracker Auto & Recovery" which is the impound did not let me recover the car because they said "Auto Max" the car lot did not do their part in registering the car to me. So Auto Max said that they would take care of all the D.M.V. paperwork that was suppose to be done already and take the vehicle out of the impound. So come to find out Auto Max forged my signature on a legal document to take ownership of the vehicle. I then went to Auto Max to get my vehicle back from them and they have been giving me the run around and I have been cooperative with them and they have still not given me my vehicle back yet. They have now had my vehicle for close to 3 weeks. I have researched a little bit about the owner of Auto Max and it looks like [redacted]'s license to sell vehicles is delinquent as of 9/30/14. Please help me with this problem I am having with this business that is doing very bad business with a very good customer. Thank you very much, [redacted]Desired Settlement: I would like to have my vehicle back from them or my $3,800.00 that they have stolen from me.

Business

Response:

to whome it may concern: this manner been resolved between the customer and auto max, for more concern please response back to us>>>>>>

My son purchased a vehicle from this dealer, and after only a week,
the check engine light came on, the temperature gauge quit working,
the a/c quit working and a tire blew.
When I called them , the only response was, "I guess that is why
you purchase an extended warranty"
So what I am saying is that their "safety check sheet " is not worth
the paper it is written on.