Auto Shipping Group Inc

We are sorry you had a not favorable experienceOur refunds generally take 6-weeks to processI am checking on the status and will inform you of when your refund will be mailed

I feel as though I am just as confused as ***We did not complete this transport for this cusotmerOn May 19th we did preform the standard authorization on the customers credit card to validate it is a valid cardNo monies were taken/chargedHere is the original transaction:*** at
05/19/09:AM: "The transaction has been successfully processed.Order Number: *** *** ***Receipt ID: ***DetailsTransaction Type: AUTHNet Order Amount: $USDShipping: $USDTax Amount: $USDTotal: $USDCredit Card InformationName: *** ***Card Type: VisaCredit Card Number: XXXX-XXXX-XXXX-***AVS:" On May 21st the customer proceeded to cancel their order with our company as shown belowTherefore we did not transport it or have a contracted carrier transport the vehicleThis means no one would have called affiliated with our company asking for additional money and there was none charged to begin withIt clearly states on our website, Transportreviews.com and our terms and conditions we are brokers and secure a carrier to do the physical transport of the vehiclePlease see below the date and time of cancellation from the customer:*** at 05/21/02:PM: "Order status changed from 'Posted' to 'Cancelled'" I do apologize if this cusotmer feels as though we did not explain the process to the fullestAs we did not transport the vheicle for him because of him cancelling there was no one, once again, affiliated with our company asking for moneyIt is VERY standard practice in this industry so pay the broker at the time of pick up via credit/debit card or check over phoneSince we never have physical possession of the vheicle it is standard for the customer to pay the carrier directly at the time of deliveryThis is all laid out in our terms and conditions as wellWe wish the best for you and again apologize if you feel the process of auto shipping was not fully explained in terms you would have appreciated

This is a difficult situationOur sales agent had explained the way our company worksWe assign a carrier to pick up the vehicleThe day of pick up a credit/debit card is ran for the balance owed to our company and they remaining balance directly to the carrierWe had done just that assigned a
truck to pick up her vehicleShe was contacted by phone and two voice mails were leftThis is on top of that two or three emails sent as wellThis is also stated in our terms and conditionsThe customer was angry the next day when the truck picked up her vehicle and we had ran her cardShe stated numerous times she did not get a call or email from us, only to later admit to seeing the phone calls, emails and voice mailsShe chose to ignore our attempts at reaching herHer releasing party released the vehicle to the carrier our company had assignedWe charged our deposit fee as we do with every customerWe had explained to her many times at this point she should look into getting her money back from the other party she paid because we had already done the jobThis is when she got very abrasive and called all our phone lines non-stopWe reiterated what the situation wasIt was beyond our control as the car had already been picked upShe then started threatening usShe stated she would leave reviews here and report us for elderly abuseWe simply did our job as we do for thousands of other clients each yearWe did not try to scam herShe tried to get her vehicle shipped without having to pay us as a broker for doing the jobWe are not scamming anyone and we do not intend to do so eitherWe have thousands of return customers that work with us each day to transport their vehiclesMany high end ones as wellThis is a rare occurrence and no matter what we did short of losing money for transporting her vehicle she would not have been happy with the outcomeWe are sorry you feel we scammed you and caused elderly abuseYou had all the information you needed to know what was going onYou chose to ignore it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAssuming the refund is sentThe original agent said he was sending itThen I filed a complaint and the business said they were sending itSo it has been through people already.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
Obviously, the delay in delivery is not the major issue here. We fully anticipated a few days to be added to the initial schedule but find it suspect that nothing was even close to being scheduled until we agreed to pay more. While our pick up point may not have been on a major route for that particular carrier, it was a well populated area with several major routes that run through various parts of PA. All transporters are expected to go a little out of the wayEven adding an extra miles at five miles to the gallon would only add an additional $to fuel costsWe had another outfit pick up a different vehicle in a rural town in NH with less than 5,people, and there were absolutely no issues whatsoeverThe estimate was what we paid in the end. Period. End of storyThe fact that ASG touts that they've been in business for so many years indicates that they should be able to provide a much more accurate estimate than what was initially presented to us
The main issue, of course, is the damage to our car and the complete lack of accountability from either ASG or the carrierASG never even acknowledged our initial complaintProviding contact information to the transporter and assuming everything is taken care of from there is flat out unsatisfactory. WE contacted our insurance company, who attempted to contact Kevin’s insurance, and he denied any wrongdoing. He never reached out to us. The fact that neither company followed up to ensure that we had closure has left us with a hefty repair bill on a brand new car. ASG is the interface to the customer, and they failed miserably in this case
We clearly didn’t do our due diligence before contracting with ASG, as we now notice several similar complaints online. It is a shame that they choose to conduct business in this manner, and future clients should be forewarned of their sketchy tactics
If we had received any indication along the way that ASG or their transporter were going to work with us to make this right, then we would have been more than willing to come to a mutual agreement. Since that was not the case and it still seems as if ASG is trying to pass the buck, we will not consider this matter resolved until we receive full compensationUntil then, our Revdex.com complaint and negative reviews elsewhere still stand
Sincerely,*** ***

Complaint: ***I am rejecting this response because: Complaint: ***I am rejecting this response because: Have now received partial refund for thisBut Stated on Revdex.com that is not what I'm asking for at this pointI'm asking for full refund!
Reasons
1) Your Rule number - Says Unlike numerous other shippers, we do not require any money from you until the day your vehicle is scheduled to be loaded on to the assigned carrierAt the time you place your order, a credit card or check is provided to be kept on fileYour credit card will be authorized at the time you place your orderA fee of per charged will be applied to all credit card transactionsThe check will be processed the day of pick upOn the date your vehicle is scheduled to be loaded on to the assigned carrier, we will process that payment for the depositThe balance is due to the truck at delivery with cash, cashier check or money order paid directly to the carrier
My CC was processed on Nov 24th and charged on that day for picking up my vehicleBut was not picked up until Dec
2) Tige and I agreed on Dec21st that ASG would refund me half of ASG service feeBut received nothing but run around from himWhen calling the office was told I needed to talk to TigeOn Jan 22th call main number and was transferred to DanelleShe said she would handle this refundShe then stated that she had to get approval for these and would call me backI had to call back! and did on Jan 26thShe said that ASG would refund me half of my service feeI then asked when I would receive this and she said Friday Jan 29thThere for if she would have processed this on Jan 26th Pay Pal could have got it there in three days or Jan 29th!
Was not until I called on Dec 29th asking where my refund was! That I was then told Monday"And here we go again with the run around again from ASG."
I then told *** that if the refund is not in my account as of Monday I would report them to the Revdex.com!
Jan 29th after that call is when ASG sent the refund in to Pay Pal for have of the contracted feeDue to having to do this as a consumer I now have asked for a full refund on ASG service fee!
As for the transport company the moved my vehicleWe squared up with that part when vehicle was delivered on DEC 18th 2015 Sincerely,*** ***

Complaint: ***I am rejecting this response because:None of your points makes sense.(1) “Due to the instability of the current price of diesel fuel, there may be a price increase to your original quote.”Yes, I already knew thatThe only reason of a possible price increase was diesel fuel price change according to your Terms & ConditionsFind the PDF file attachedThree different sources show the same tendency: diesel price has kept constantly decreasing for the last three monthsTherefore, your explanation doesn’t make any senseDon’t blame diesel price! The original quotation price actually should’ve gone down according to your explanation.(2) “Auto Shipping Group Incwill contact you first to advise you of the increased cost…..Fuel rates are ever changing and our quotes are generally accurate for about weeks.” Then, why didn’t you contact me about weeks before??? At least week before??? It was my wife not the rep that first texted on 9/(which was one day before the expected pickup date)If you didn’t get any driver until the expected pickup date, what would you have done??? I can’t believe you didn’t even contact me.(3) “There is no guarantee to have vehicles picked up OR delivered on certain daysas follows T&C #1:….”You really don’t catch my pointYes, I already knew that, too, and I understand that the pickup date might be changedI am not complaining about pickup date itselfI’m complaining the driver just showed up that day without one day noticeI’m complaining about this because this was totally different from what the rep saidShe clearly said he would contact us one day before the pickup date so that we could arrange our time schedule accordinglyBecause of the short notice, my wife got in panic when she was already in panic taking care of our twin infants alone, and I had to come home with canceling a meeting at work, causing unpaid overtime weekend work.(4) “As far as the money goes; we were only paid $to transport the vehicle for youThe carrier who did the physical transport was paid $1,This was the amount they requested.”I don’t care about how much you were paid just like you didn’t care about meI care about how much I paid just like you cared about your moneyThis is what I learned from you.(5) Once again, I haven’t even signed the e-invoice, ***.Since none of your points made sense, I still want all my payment back. Actually, I want more than that: compensation for my emotional/mental distress, lost time, and unpaid overtime workNot just a refund

Complaint: ***
Consumer accepted initial business response but has informed Revdex.com that the business has yet to comply with its settlement offer, therefore the dispute remains unresolved. The consumer has issued the following statement.I am rejecting this response because:
My name's *** my claim number # *** from previous claim weeks ago They said they will refund back to me from 6-weeks until now don't see no refund back to me for $which they don't do good services and scam my money. I did try contact them several times they don't pick up fone . this company should shutdown for good. please help me get refund back to me . thanks Sincerely,*** ***

We told you what the carrier assigned informed usAs we do not physically take possession of the vehicle it is hard for us to know if they are lying or telling the truthWe take their word for it as this is fluke incident we do not deal with on a daily basisOur job was to contract a carrier for you which we didYou have complaints about the carrier I feel as though you should be writing a complaint for them on their Revdex.com or their review pagesWe did our job and offered a partial refund for what happened when we do not have toThe carrier should be responsible for any further refundsWe have refunded you 1/of our fee the transaction was attached on the previous responseAt this point like I have stated many times it is PayPal's responsibility to get that money into your accountIt is out of our hands, you need to contact your credit card company and if you do not believe PayPal takes 3-days maybe make a phone call to them to verifyThey will tell you the same thing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

The documentation we needed is clearly outlined in our terms and conditionsEven without receiving all the documents needed we contact the carrier in an attempt to resolve the damage issue. At that point the carrier was to call and discuss with you, as they believed they did not cause, damageWe cannot force anyone to call anyoneThis is something the carrier should have done and we cannot be liable for another company not owning up to their word of calling you Lance was out of the office sick for daysThis is the reason you were not able to reach him but you were able to reach another sales agent via the main numberWe are happy to ASSIST but we cannot SOLVE the issue FOR you. There is a 2nd contract you sign into with the carrier directly when you sign the bill of lading at the time of pick upThey have their own set of terms and conditions. We cannot be held responsible for the damage to a vehicle we did not physically touch/transportIt sounds to us the biggest issue is with the carrierWe can only do so much when there is damage done to a vehicleMost insurance companies won’t even talk to us because we are 3rd party to the damageAgain we are happy to assist you in trying to work out the claim with the carrier but we cannot do it for you

We have been in contact with this customer regarding this issue. Our bank accounts at the bank we were with for 13 years closed our accounts. They apparently do not have to provide a reason and just closed them. This occurred AFTER the check was mailed to this customer. We has asked our sales agent...

to contact customer and make her aware in which we are not sure she did. We contacted the customer yesterday and let her know what was going on and have issued a replacement check from our new account. Also we have added the returned check fee so she would not have to pay that fee. We feel like we have made things right and she is satisfied with our willingness to make the situation right with her.

Complaint: [redacted]I am rejecting this response because:It's childish and untrue.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have not received the a partial refund. Nor is that what I'm asking for at this point!
As for rising my voice with People a ASG. I'm just to say ok that's fine drive the vehicle as needed. NOT!! That's not what I contracted for!
Dec 3rd pick up date of vehicle. Trailer to small and ASG oked driving 45 miles. With out informing me! Old owner sent me video's of the trailer to small and them driving away with vehicle. After driving it for 45 miles the next day, they (ASG recommended career) could not start the vehicle due to they switch gas tanks (vehicle has main tank and aux. tank) Aux tank was empty and proceeded to burn out the starter and wreck the battery. After calling the old owner several times and him telling them to put "gas in it". Due to driving it 45 miles and switching tanks to empty one. They did and vehicle started right up!! This is the short story!
As for rising my voice with People a ASG. ASG did not know where my vehicle was. Last seen by the owner on Dec 3rd.
Dec 7th vehicle supposedly was loaded on the career and to be delivered on Dec 11th. But was never loaded!! For I was calling ASG recommended career on Dec.9th they said it was on I80. That it would be there on Dec 11th. The 11th came and NO vehicle! ASG recommended career now said that it would be there Monday Dec 14th. 14th not vehicle! ASG recommended career said they are broke down in Iowa city, Iowa at Volvo dealer. Called all dealers in the area of Iowa and no transport career in there yards!! After calling ASG and ASG recommended career THEY finally came clean and my vehicle was still in CA and everything so fair was a LIE!!
 
This is the
As for rising my
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I did not have tallpass sticker. Sincerely,[redacted]

I am sorry  you had a bad experience, I do my best inform my customers of the possibility of a price increases. . The quotes we give are just estimates of the service. The carriers are the ones that determine the cost of the Transport. Unfortunately your location was not on a major route and...

the carrier had to go a great distance to pick up your vehicle. yes it was a lot higher than anticipated but you have to understand that the carriers only get about 5 miles to a gallon of diesel and to go 100 miles out of there way is expensive.
The delivery time was delayed by a breakdown. All dates and times we give you are estimated time of arrivals (ETA's). Going over 1,500 miles stopping at weigh stations, traffic congestion and break downs can extend the time for delivery.
The damages that happened  to your vehicle does occur occasionally. We do our best to guide you to whom you need to speak with to rectify the matter. The date you called in on August 16th , I was out of the office. One of my  Associates handled the call and gave Paul , who also was part of the transport with you, the insurance information on the Carrier who transported for you. She then called the carrier to inform them of the damages. She talked to Kevin at the Carriers office,  who said he would call you or Paul back . We did not hear back from you so we thought the matter had been resolved.

Hi,  Spoke with the business involved in complaint listed above and this is now resolved. May I withdraw the complaint?  Thank you,

We are very sorry that you were told on price and given another under the assumption that the first price was the final one. All the prices we provide to begin with are quotes- estimates. When we have a carrier call in and give us an offer it is our obligation to bring the offer to you but it is NOT...

your obligation to accept this price. In our terms that were sent to you it states in the very beginning all our prices are estimates until we find a carrier to commit to the price and it is agreed upon with you as well. This is due to so many different factors. These terms should have gone out to your email automatically when you booked your order with us. Again I apologize if it was not fully explained to you how the pricing works and I encourage you to take a look at the terms. There was nothing charged to your card. An authorization done to validate the card was preformed and it should have fallen off by now if your bank put a hold on the funds. We wish you the best. Thank you.

With our terms & conditions clearly stating all the issues this customer has and the customer demanding MORE then what we were even paid for this transport it seems as though there is nothing we can do to help this customer. Many customers on a daily basis have to maneuver their work schedules around the carriers schedule. This has nothing to do with us. We do not tell the customer the times for pick up and delivery nor do we force them to take the price the CARRIER is requesting to transport their vehicle. We don't feel like we are going to come to terms on this one with this customer because of how angry they are with things out of our control. We are very sorry for the upset with the customer and our goal is to give everyone a pleasant transport experience. We have spoke with the sales agent regarding this customer and the issues at hand and have extended training to help prevent this issue in the future. She is one of our experienced sales but we decided to hold additional training to avoid issues such as this from presenting themselves again. Again we are sorry for what happened.

First I would like to state we never refused to provide a refund. As in our terms and conditions the carrier could be owed a dry run fee of $75. In this case we had to see if they were requesting that before we issues a refund. There has been a refund submitted for your payment and it is processing....

Further more we would like to explain our side of the situation. As sorry as we are that you decided to cancel the carrier with us, yes you were charged. The carrier did show up, as you spoke to a supervisor while the dispatcher was outside doing an inspection of your vehicle. You would not release the vehicle to them because they were a few hours late picking up the vehicle. You were never told to take the entire day off work, the carrier called you and told you to be there, you got there and their dispatcher was there to do the inspection of thevehicle. You were told that after that point that you could return to work and he would get the vehicle loaded. You are the one that wanted towait around for the actual truck to show up, and that is at your discretion. We provide all phone numbers to the carriers, one of which is usually a cell phone, so that the customers do not have to wait around all day. Our terms state that if the carrier shows up and you do not release the vehicle you are still charged so we can reimburse for any lost gas. The person who was at your house was with the carrier who was doing the inspection of the vehicle so when the actual driver showedup they could just load the vehicle and leave. ALL dates and times are estimates as it also states in our terms and conditions that you signed and we have a copy of. I will lay out the terms below that pertain to your situation that you agreed to and signed.You are incorrect that we deal with other brokers. We are a broker and we hire the CARRIERS to pick up your vehicle. We did that, you did not release to the carrier as they were outside your residence. You were informed by a supervisor on that day that you had already been charged because we confirmed the carrier was at your location.Below are the terms that we will also submit to your credit card company to show that we are not in breach of our agreement: 1.Auto Shipping Group Inc. agrees to have vehicle(s) described in quotation shipped on or about the dates requested. Auto Shipping Group Inc. will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Auto Shipping Group Inc. does not guarantee a specific pickup or delivery date. The normal pick up time frame is 1 to 10 business days.3.Carriers responsibility begins when the shipper or his agent signs the bill of lading at pickup, and terminates when the shipper or his agent signs the bill of lading at delivery. Auto Shipping Group Inc. must be notified, should the shipper be unavailable for pickup or delivery, and his agent must be designated at that time. If a carrier is sent out and vehicle cannot be picked up there will be an additional $75.00 rescheduling fee.5. Unlike numerous other shippers, we do not require any money from you until the day your vehicle is loaded on to the carrier. At the time you place yourorder, a credit card or check is provided to be kept on file. Your credit card will be authorized at the time you place your order. A fee of 30.00 per 1000 charged will be applied to all credit card transactions. The check will be processed the day of pick up. On the date your vehicle is scheduled to be loaded on to the carrier, we will process that payment for the deposit. The balance is due at delivery with cash, cashier check or money order directly to the carrier. *Pleaseask about our offshores, overseas, or out of country payment policy.*14.If you place an order with us, you have the option to cancel any time prior to your vehicle being assigned to a transporter If your vehicle isbooked on a transporter before you fax or email your cancellation, you will lose the amount of the deposit. If you cancel your order prior to assignment of a Carrier you will receive a FULL refund of all monies paid to Auto Shipping Group Inc. and no more. It is Auto Shipping Group Incs goal to only get paid if we perform the service of Auto Transport Broker. If a Carrier is assigned to your order and then you cancel your order, for any reason, a $75 fee must be paid to the Carrier for gas, logistics and lost fees17. By submitting your order online, Auto Shipping Group Inc. understands you are placing your order and accept the terms and conditions (in lieu of your signature) found here and on Auto Shipping Group Inc. web site. By sending a faxed check to Auto Shipping Group Inc. OR by giving your Credit Card information to [redacted] OR one of our representatives to book your order with us, you are agreeing to all of these Terms and Conditions.18. Customers must make their vehicle available during the transport time, if the vehicle becomes unavailable at any time after the order has been place and a carrier has been assigned, Auto Shipping Group Inc. holds right tocancel the order and proceed with the cancellation policy.
With that being said again your refund for $206.00 is being processed. We will update you via email when it is completed.