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Auto Shipping Group Inc

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Auto Shipping Group Inc Reviews (38)

We are very sorry to hear about  the issues experienced with Unified Auto Trans. This is not something that is common by any means with this company. Yes you did place your order with our company but since you in-turn have another contract with Unified it is up to them to fulfill your request...

for reimbursement. We did not take physical possession of the vehicle and cause any delays therefore we cannot control what they do unfortunately. We were only paid a small fee to set up the transport. Once you signed the bill of lading you are now in a contract with Unified as well. The discounts and refund should be brought to Unified as they are responsible for your complaint. Which you are very entitled to. I did not see anywhere in your complaint that you had issues with Auto Shipping Group, only Unified. Therefore there is nothing I can do to resolve the issue. Thank you.

This is what we had to deal with this whole time. With her insulting us just like she did in the response calling it "stupid". I honestly do not know what we can say that she will understand we did our job and she admitted to neglecting any form of conversation or information from us. If she really had someone else doing the move that she paid, she should have called us to let us know. Not let us continue to do our job. There is nothing else I can say. This has been such a stressful situation with the constant phone calls and hanging up on us when we try to talk nicely to her. She calls yells and hangs up. There is no talking to her at this point to resolve things. I'm sorry, we wish we could do more.

Complaint: [redacted]I am rejecting this response because:  Their assertion that "this was not a request we were made aware of before booking the order therefore we could not solely search for the hard side truck" is not true.  I specifically asked for a HARD SIDE vehicle when booking this order with Lance on 2/18/15.  I believe my email of 4/4/15 clearly documents that I previously stipulated this during the order process: From: [redacted]<[redacted]@gmail.com>Date: Saturday, April 4, 2015Subject: Lance from ASG Carrier information and Docusign instructions (you mustsign this)To: "[redacted]@autoshippinggroup.com"<[redacted]@autoshippinggroup.com>Hi Lance, I never heard back from you yesterday. Did you confirm thecar will be in a hard sided carrier?  This is something that I stipulated andpaid for, so if it's anything other than what we agreed to please advise me ofany revision in cost to me. Thank you,[redacted]Sincerely,[redacted]In response, Lance advised: On Saturday, April 4, 2015, <[redacted]@autoshippinggroup.com> wrote:Good Evening [redacted] I did not hear back from them. Monday I will get the info and getback with you. happy Easter Lance S[redacted]Transport ConsultantAuto Shipping Group[redacted]@autoshippinggroup.com-->It would seem to me, that if I had never previously stipulated a hard side carrier (per their response to this complaint), that Lance would have noted this in his April 4th email to me.  This further supports the fact that I DID STIPULATE AND REQUEST THE HARD SIDE CARRIER, for which I paid, but did not receive.  Also, the fact that their "sales agent did not get prior approval for a refund before discussing with this customer" is ridiculous.  Mr. S[redacted] is an agent for the company, and I have his guarantee in writing (see below) that I would be granted a refund.  This is an employmee performance related oversight, which should be addressed directly with Mr. S[redacted].  The customer should NOT be the one penalized for ASG's employee's oversight and failure to honor the agreed upon terms.  OnMonday, April 20, 2015, <[redacted]@autoshippinggroup.com> wrote: willcredit american express account for $250.00 for open carrier instead ofenclosed Lance S[redacted]Transport ConsultantAuto Shipping Group[redacted]@autoshippinggroup.com---------- Forwarded message----------From: [redacted] <[redacted]@gmail.com>Date: Saturday, April 25, 2015Subject: refundTo: "[redacted]@autoshippinggroup.com"[redacted]@autoshippinggroup.comHi Lance,I haven't seen this posted to my account yet. Please advise mewhen I can expect to receive. Thanks,[redacted]On Wed, Apr 29, 2015 at 4:31 PM, <[redacted]@autoshippinggroup.com> wrote:Thank you for your response. I will check into the matter of yourrefund. not a problem.

Complaint: [redacted]I am rejecting this response because:
As stated previously ASG says it wants to help with resolving the matter...but doesn't do anything toward working toward that end. Clearly we are at an impass. Sincerely,[redacted]

I have not received a refund.

Complaint: [redacted]
I am rejecting this response because: I had to contact the delivery driver by calling the number on the pink slip over and over until I made them do their job. They finally gave me a direct number to the driver and was able to get my vehicle delivered " a week past of the delivery date".
Sincerely,
[redacted]

If this customer had had a toll bridge sticker on their vehicle it would get charged when the carrier went through a toll bridge. This is a common occurrence. The best way to resolve it is to contact the company you have your toll pass though and show them your vehicle was being transported on a...

carrier at the time it was charged. They are familiar with these situations. Normally when vehicles have these stickers and are being transported customers will call the company who provides the sticker and let them know it is being shipped so it will not be charged when the vehicle on the big truck goes over a toll bridge. I hope this helps with this issue. As far as the personal belongings in the vehicle, we do NOT tell customers they can put anything in the vehicle as it is illegal. The carriers are only licensed to carrier vehicles not personal belongings. With that being said some carriers take it upon themselves to allow the customer to put stuff in the vehicle at their own risk. NOTHING is covered by the carriers insurance besides the vehicle and any parts on the vehicle. Since it is illegal for personal belonging to be in the vehicle there is no way for the carrier to insure is and it is solely at the customers own risk to put stuff in the vehicle. There is nothing we can do about that. The customer needs to go to the carrier to see if they can resolve that issue.

Complaint: [redacted]I am rejecting this response because:it's stupid.   Sincerely,[redacted]

The refund has been issued. Check #[redacted]. It should be received shortly.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

First I would like to say, I never said the refund would be back INTO his account on the 29th. I said I would start the process of the refund. Per PayPal's terms it takes 3-5 business days for the refund to be available in the customers account. This is something out of our control. PayPal has it in...

their hands and we are at their mercy. Second I would like to say there is much documentation about this customer in his order for being verbally abusive. I will attach these as well. We are sorry the transport did not go as smooth as any of us would have liked, something become out of our control. We do not give anyone permission to drive a customers vehicle either as we are in the business for transports not drive-aways. We have refunded the customer 50% of his fee paid to us. I will add those as well as all the notes from multiple employees where the customer was verbally abusive to us.
REFUND:Refund (Unique Transaction ID # [redacted]) See related [redacted] Original Transaction Date Type Status Details Gross Fee Net Nov 24, 2015 Payment From [redacted] Partially RefundedYou issued a partial refund for this payment. You issued a partial refund for this payment. Details $181.26 USD -$4.65 USD $176.61 USD Related Transaction Date Type Status Details Gross Fee Net Jan 29, 2016 Refund Completed ... -$90.63 USD $2.17 USD -$88.46 USD Sent to: [redacted] Total amount: -$90.63 USD Fee amount: $2.17 USD Net amount: -$88.46 USD Invoice ID: [redacted] tige Date: Jan 29, 2016 Time: 03:31:24 PST Status: Completed Subject: [redacted]
 
Order notes of abuse:
kimberlyf at 12/03/2015 01:03 PM: "[redacted] so this customer just called in here and started to ream me a new one. I politely said "Sir" (that my key for everyone in here that i'm gonna get loud soon lol). I said I need to get you over to Tige so you can tell him whats going on. He said on he already knows the driver is driving my car 40 miles.. but what are you going to do for me as the customer. I said, well since Tige is your rep he needs to be the one to handle this. So I dont know if you want to call him or not, but he didn't like the fact that I couldn't tell him what we are going to do to fix it
 
admin at 12/04/2015 08:33 AM: "Cusotmer called in here and was screaming at me over the phone I put him on hold .. I called the carrier about the cusotmers claims of the driver driving the vehicle 45 miles running it out of gas and killing the battery trying to start it with no gas... driver [redacted] is not answering called first number in order spoke with kevin asked to talk to manager and he said he would figure out the situation and call back.. said that as far as he knew the vheicle was on its way.
 
 
admin at 01/08/2016 10:28 AM: "[redacted] with Chase services called in here said customer claimed he never got his truck. Wants to know if we can do some kind of reimbursement to the cusotmer to help calm him down. I personally will NOT talk to this cusotmer again and ust need to confirm he got the truck and if we can do a discount."
 
 
admin at 01/26/2016 12:35 PM: "dat.[redacted]: [redacted] whats the amount of the refund you were to give cusotmer? rcat.tige: 1/2 dat.[redacted]: he called in here pissed off about not getting his refund yet.. let him know I would personally work on it today for him and give him an update.. I dont see any emails about a refund for this one... also he said he will fight it to the end because we say no charge until pick up and it was charged 10 days before pick up
 
 
 
The name "ADMIN" is MY name in the system as I am the administrative Assistant. We gave the customer the refund. We tried to work it out the best we could with him and he was rude and hard to work with the whole time. We are sorry it ended this way, as our reputation holds this is not a common situation for us to have happen.

Complaint: [redacted]I am rejecting this response because:They are just covering their fault up.As I already clearly wrote in my previous response to their claim, they made their faults which are NOT!!!! in their Terms & Conditions.Even if I gave an item-by-item rebuttal of their claim using evidence, they didn't even try to answer it.I don't want to waste my time any more with that company. They are just mean.

Our sales agent failed to inform us of the refund needed. A refund will be sent to customer via check in 7 business days. We will provide a check number to the customer at the time of issue.

We are very sorry for this mix up or hard side VS soft side enclosed carrier.This was not a request we were made aware of before booking the order therefore we could not soley search for the hard side truck. Our sales agent did not get prior approval for a refund before discussing with this...

customer. We tried to explain to her that, our services in which she paid for would not change whether it be a soft or hard side enclosed truck. Our fee remains the same. This is something she would need to discuss with the carrier themselves or we could have helped upon her behalf. We are very sorry for this miscommunication and wish her the best. We have discussed policies with our employee's again so everyone is understanding about how they work.

We are very sorry if you feel the process was not explained well enough and caused confusion. This is what it sounds like to me. We NEVER confirm a price and guarantee it until we have a carrier agreeing to transport your vehicle. It states first thing in our terms & conditions even before point...

1 the following:     Due to the instability of the current price of diesel fuel, there may bea price increase to your original quote. Auto Shipping Group Inc. will contact you first to advise you of the increased cost. Choosing this option will ensure your vehicle will be transported in a timely manner. However, you will always have the option to continue looking for a carrier at the original quoted price with the understanding that it willmost likely take longer than originally anticipated. You do have the option to cancel your order without cost or obligation.This especially takes effect in your case because you placed your order over 1.5 months in advance. Fuel rates are ever changing and our quotes are generally accurate for about 2 weeks. Again this is an estimate. We never know the final actual price until we have a carrier agreeing to the cost and transport of ones vehicle. As far as finding a carrier for you when we did, let me start by saying carriers rarely book MORE then 1 WEEK in advance. This is due to many factors. Weather, breakdowns, inspections and other customers are main reasons. These all cause delays. If they were to book too far out then there would be many unhappy people with delays. ALSO, the dates you request are something we TRY to get as close to as possible for you. There is no guarantee to have vehicles picked up OR delivered on certain days. as follows T&C #1:1. Auto Shipping Group Inc. agrees to have vehicle(s) described in quotation shipped on or about the dates requested. Auto Shipping Group Inc. will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Auto Shipping Group Inc. does not guarantee a specific pickup or delivery date. The normal pick up time frame is 1 to 10 business days.The 1-10 business days is from the first available day for pick up. If you gave us the first available day for pick up as the 11th and we had the vehicle picked up on the 12th this is within the 1-10 business days. What it comes down to, in this industry we are at the mercy of the carrier. The one who does the physical transport of the vehicle. As far as the money goes; we were only paid $250.00 to transport the vehicle for you. The carrier who did the physical transport was paid $1,000.00. This was the amount they requested. Again we are very sorry if this was not explained to you in full how it works. This is industry wide the same "rules" about auto shipping. We hope the transport went good and your vehicle showed up on time and in good condition.

First I would like to start by stating we cannot secure a carrier until the interested carrier and customer agree upon a price. We cannot assign a carrier if they do not agree to transport a vehicle for a price. As far as the pricing changes, carriers are not expected to go out of their way to pick...

up a vehicle. If they do it is a choice not mandatory. This is a big reason for asking for an increased price. Our terms and conditions state very first off the following about pricing:
IMPORTANT CONSUMER NOTICEDue to the instability of the current price of diesel fuel, there may be a price increase to your original quote. Auto Shipping Group Inc. will contact you first to advise you of the increased cost. Choosing this option will ensure your vehicle will be transported in a timely manner.  However, you will always have the option to continue looking for a carrier at the original quoted price with the understanding that it will most likely take longer than originally anticipated.   You do have the option to cancel your order without cost or obligation.
With that being said you did not have to take the offer. You could have chosen to have us continue looking for a different carrier.
 
We are sorry you feel we didn’t do our due diligence to you regarding the damage of your vehicle. Our terms and conditions clearly state what steps need to be done to ensure we can assist you during your damage claim. As far as I can see none of the information needed was sent to us. We are happy to continue to try to work with the carrier and get a resolution for the damage. Ultimately unless it was marked on the Bill of Lading and signed our hands are tied. We do not do any physical transport of the vehicle. A contracted carrier does, therefore we cannot be held responsible for any damage that does occur. If we get the proper paperwork we are happy to help. Please see the terms and conditions regarding damage. You have received several copies and it is available on our website as well.
 
11. If damage should occur, all moneys owed for transport must be paid to initiate a claim. Damage must be noted in the proper place on the bill of lading, and signed by driver and shipper, regardless of weather, or time of day. Signing the bill of lading without any notation of damage verifies that shipper or his agent has received the said vehicle in the same condition as when it was picked up, and Auto Shipping Group Inc. and its agents are relieved of any further responsibility. Shipper or his agent MUST check vehicle thoroughly at delivery.
12. Auto Shipping Group Inc. and its agents must also be notified of any damage by phone within 24 hours. Shipper must submit in writing a description of damage, clear pictures, and 2 estimates within 10 days of receipt of said vehicle directly to the designated carrier for any resolution to be initiated. Auto Shipping Group Inc. will support you in this effort should such a problem occur, but in no way will Auto Shipping Group Inc. accept responsibility for any negligence of the assigned carrier. If your vehicle is valued at a higher than market rate, we suggest you purchase a special insurance rider OR pursue the enclosed transport option.
13. Shipper specifically waives any right to judicature of this matter at any location. Auto Shipping Group Inc. can only be liable for up to the amount of the deposit located on your quotation. In no case can Auto Shipping Group Inc. be held liable for the designated carrier’s damage. Auto Shipping Group Inc. will provide carriers insurance certificate and carrier information should any controversy arise.
 
 
If we are provided the correct documents we are happy to continue to help resolve the damage issue with the carrier.

First and foremost I want to apologize for the unfavorable interaction with Mr.[redacted]. This complaint has been taken to the owner of the company and retraining will be addressed. The "charge" on the customers card was an authorization. It would appear the card is a debit card and when authorizing...

those some banking institutions will hold the funds for a period of time to insure the money is there when it is captured. I verified on PayPal it was only an authorization and not a charge so your banking institution is holding the funds not us. I have voided the authorization so your bank should release the funds to you in a matter of days. At this point it is out of our hands and solely on your bank. I do want to address a couple other things from the complaint as well below. Est. pick up dates: All of our pick up and delivery dates are estimates. We are at mercy of the carrier doing the physical hauling. They dictate (unfortunately) when the vehicle will and will not be picked up. We work with them to accommodate the customer and the carrier to find a middle ground and sometimes its not always what the customer wants but it is what they can do. Here is our terms and conditions on that subject:1. Auto Shipping Group Inc. agrees to have vehicle(s) described in quotation shipped on or about the dates requested. Auto Shipping Group Inc. will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Auto Shipping Group Inc. does not guarantee a specific pickup or delivery date. The normal pick up time frame is 1 to 7 business days. Cost Increase: This again is something we are at the mercy of the carrier for. Rates fluctuate so much but we try to keep close tabs on them as to provide most accurate quotes. Sometimes carriers do request more money. In this case it is OUR obligation to present the customer with the offer. It is NOT the customers obligation to accept these offers. We can always continue to look for another carrier closer to the quoted rate. Here is the terms and conditions on this topic: IMPORTANT CONSUMER NOTICEDue to the instability of the current price of diesel fuel, there may be a price increase to your original quote. Auto Shipping Group Inc. will contact you first to advise youof the increased cost. Choosing this option will ensure your vehicle will be transported in a timely manner. However, you will always have the option to continue lookingfor a carrier at the original quoted price with the understanding that it will most likely take longer than originally anticipated. You do have the option to cancel your orderwithout cost or obligation  Also would like to address we do NOT take money from the customer upon booking an order. WE simply authorize a card to make sure the funds are available. This is common practice in this industry and other such as hotel reservations, etc. There are other options from credit/debit card authorizations. You can provide checking information over the phone and there will be no hold from your bank or authorization done on those. 5. Unlike numerous other shippers, we do not require any money from you until the day your vehicle is scheduled to be loaded on to the assigned carrier. At the time you place your order, a credit card or check is provided to be kept on file. Your credit card will be authorized at the time you place your order. A fee of 30.00 per 1000 charged will be applied to all credit card transactions. The check will be processed the day of pick up. On the date your vehicle is scheduled to be loaded on to the assigned carrier, we will process that payment for the deposit. The balance is due to the truck at delivery with cash, cashier check or money order paid directly to the carrier. *Please ask about our offshore, overseas, or international payment policy.* I hope this explains what our procedures are fully. Please render any further questions regarding the holding of your money to your banking institution as it is them who is holding it. Also again I would like to apologize for the negative interaction with Mr. [redacted]. This has and will continue to be address with the owner of the company until he is retrained and up to our companies highest standards of customer service. Thank you.

I spoke directly with the carrier who did the physical transport of the vehicle. They stated the vehicle was delivered on time and the customer was very happy with them and gave no issues. We are very sorry if there was an issue with delivery and wish it could be addressed further with more...

information. Thank you.

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Address: 700 NE 4th Ave Ste 203, Camas, Washington, United States, 98607-2168

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