Auto Solutions

Initial Business Response /* (1000, 10, 2016/01/06) */
First, unfortunately, this is the first time this complaint has come to our attention, or we would have been more prompt in our response to the Revdex.com. Since the time the complaint was issued, the problem has been resolved at absolutely no cost to...

the customer. Yes, the repairs that were made to the vehicle did take some time. As the customer stated, we had the head gaskets replaced, head bolts replaced, machined the cylinder head, changed the oil and had a complete valve job done on the vehicle. The warranty company did not cover all of the repairs, or all of the rental vehicle fees. Auto Solutions covered hundreds of dollars of the repairs as well as nearly $800.00 dollars worth of a rental vehicle that the warranty company would not cover. [redacted] Automotive finished these repairs as fast as possible. Unfortunately, there was another separate issue with the oil pump. Auto Solutions then felt that the vehicle should go to a BMW dealer for this separate issue to ensure it was diagnosed and fixed quickly and properly as it is a specialty vehicle. Auto Solutions drove the vehicle from Troy, MO to Creve Coeur to deliver it to [redacted]. All the while, the customer was in a rental vehicle that Auto Solutions paid for. BMW replaced the oil pump, and Auto Solutions, again, picked up the vehicle and drove it back to Troy for the customer to pick up. Thus, we feel that this case should be closed in good standing as Auto Solutions not only covered all repair costs that the warranty company did not cover, we also covered nearly $800.00 in rental vehicle charges, as well as take the vehicle to Creve Coeur from Troy and back again (nearly an hour away), as well as fill up the gas tank before delivery of the vehicle to the customer. Unfortunately, we can not be held responsible for the lost key. We took the key to the post office and mailed it according to their instruction. It was over a $400.00 key that we simply can not be expected to replace because of a postage issue. So again, please close this case in good standing as we have gone above and beyond for this customer.

Auto Solutions has issued and sent the $250.50 to [redacted] at [redacted], the Credit Union that financed [redacted]s's  2007 Dodge Caliber VIN #[redacted]8. That is our process with any cancellation due to the fact that we do not have any...

proof that the loan is paid in full. Auto Solutions has mailed the Gap Cancellation form to [redacted] at [redacted] to be signed and returned. At that time, we will submit the request to the Gap Company. I have attached all documents showing the breakdown of the Warranty Cancellation that came directly from ASC Warranty Company and the Gap cancellation form that was sent to [redacted].

This business is not trying to blackmail us stating that they will not do any work on the car until we remove our Revdex.com complaint. We found out that they are also over charging us based on the videos that they posted. They are also asking us to pay more money for the same repairs. The dealer told us...

we had a 30 day warranty and now they refuse to stand by that warranty.

Initial Business Response /* (1000, 5, 2015/10/19) */
Auto Solutions does stand behind their product almost to a fault. The reason I say this is because this customer bought a truck with 272,000 miles. the vehicle was sold as is with no warranty what so ever due to the mileage. We can't...

guarantee a truck with that many miles that something may not happen. The reason I said we stand behind our product almost to a vault is because we felt bad about the antifreeze issue. We spent almost $3000 fixing this truck after it was sold as with no warranty. All we ask was the customer to take responabilty for his truck. We can't keep fixing items that are not covered by a warranty. We have went more than above and beyond to make this customer happy. Please close this case in good standing as we have tried everything to please this customer. Thanks

Initial Business Response /* (1000, 5, 2015/06/15) */
Everything was disclosed to the customer. All of our ASC warranty paperwork describes all coverage in full. It explains to the customer that all powertrain warranties come with a $5,000 max coverage. The vehicle was sold as is no warranty due...

to mileage so when the first problem happened customer had to use the warranty to replace the motor. Customer should be happy that our warranty company helped and replaced the motor. Now this new problem has arised. Two weeks ago customer brought vehicle into to our shop complaining of a motor knock. Our head service mechanic asked him when was the last time you did an oil change. Customer's response was he couldn't remember. The reason for the question was because there was no oil on the dipstick. So we did an oil change to see if it would help and it has not. The reason for the motor fail is due to lack of maintenance. Due to lack of maintenance and the vehicle being sold as is with no warranty we are not willing to put in a motor at our cost for this customer. The best we can offer is to give him a wholesale rate on replacing the motor. Please closed this case as resolved. Thanks

Auto Solutions response to Ms. [redacted]'s complaint is as follows: Ms. [redacted] did purchase a 2010 Nissan Rogue with 149,922 miles on it from Auto Solutions on 5/30/15. A few months later, on 7/9/15, the vehicle came into out shop for a few issues (wiper blades, a sway bar link, and some exhaust work). The...

customer had owned the vehicle for almost two months and put 3,430 miles on the vehicle. However, because we wanted to make the customer happy, we did not charge her for ANY of the repairs at this time. The bill totaled $818.54, none of which the customer was asked to pay for. The next time we heard from the customer was in January of 2016. She had called and stated she believed something was wrong with the transmission. We scheduled an appointment and checked out the vehicle with no diagnostic charges to the customer. Our mechanic found that the vehicle did have a bad transmission. We researched the best option for replacing the transmission and ordered a transmission that came with a 60,000 mile, 1 year parts and labor warranty (which is a very good warranty on a used transmission assembly). We then contacted the extended warranty company and submitted the claim for the repairs. The transmission was covered completely under warranty. In fact, Auto Solutions waived the typical deductible and covered the costs of fluids that the warranty does not pick up. Unfortunately, through no fault of our own, the transmission that was sent was not the correct transmission for this vehicle. It was for a different trim level of Nissan Rouge and would not work properly. Therefore, we had to order and wait for another correct transmission. The customer was notified as soon as this issue was discovered. Also, we did attempt to get the customer into a rental vehicle. However, she was not old enough (25). And no family members were able to rent a vehicle for her due to insurance reasons. When we received the transmission, it was replaced as quickly as possible. The customer picked up the vehicle and the vehicle was running properly.Recently, the customer came into our dealership complaining that the transmission was acting up again. We immediately took the vehicle into the shop to check it out. Unfortunately, it was not the transmission, which would have been warrantied. It was a problem with the rear differential. The extended warranty on the vehicle was unfortunately expired due to mileage by this time. Auto Solutions would like you to close this case in good standing as we have more than gone out of our way to assist this customer. She has put more than 19,000 miles on the vehicle and has had either Auto Solutions, or the extended warranty companies assistance on all the repairs thus far. It is time for her to assume responsibility for a vehicle she has had almost a full year and put over 19,000 miles on.

The customers went through [redacted] finance company and they do request a lot of income verification due to the customers credit. The Customers would not provide the verification needed to the Finance Company. We did let the customers return the vehicle on 9/1/2016.

This person came into the business and requested a receipt for services rendered. Keep in mind the services were already paid and delivered 3 days prior. We had done 3 bags of laundry. I was in the middle of printing out those receipts when this person was complaining about the way we folded...

laundry. Normally we would accommodate such requests but we have a history with this woman. She constantly complains and has been doing so for years. I politely informed her that after that moment we would no longer desire nor take any of her business. This person then became incredibly belligerent and began shouting and banging the counters very hard with her whole arm, yelling that we could not deny her service. I then refused to deal with her tantrum and told her to leave and that I would not give her any receipts. She then called the cops. The cops told her that they could do nothing. I told the police officers that if she apologized for her rude, disgusting behavior I would gladly print the receipts at which point she refused.

Date: Tuesday, October 7, 2014
Revdex.com
290 Donald Lynch Boulevard, Suite 102
Marlborough , MA 01752-4705
Phone:508-652-4800
Fax:508-652-4820
Email:[email protected]
To whom it may concern:
RE: Revdex.com Complaint ID:[redacted]
We received this complaint last week regarding...

the 2008 [redacted], we just want to inform you that we never received any money From MR. [redacted] as a Customer and we don’t have any application that was completed by him with his signature on it as well.
We thank you for your full consideration to this matter and we are looking forward to speak to any one regarding this complaint on the near future.
Thanks

Complaint: [redacted]I am rejecting this response because:  again more lies.  I called [redacted] and had a conversation with them; which is also recorded,  I paid it over the phone per Travis at Auto Solutions, I made the payment and immediately afterward the lady on the phone said there is a note on the account. And it is being reviewed so they suggested that they cancel the payment and pay it when it's all figured out and in the meantime they did send the check through but it bounced because I had pulled the money out of that account to pay it with card in a different account and I can also show documents from my bank to prove that.  His trying to work with us on a 04 Tahoe was insulting since the truck had 215,000 miles, zero hubcaps blown speakers, lights pulled out of the doors, the third seat was gone and the dash was peeling off. Not to mention that the four wheel drive was messed up and this truck was Brooke at 5300 in excellent condition and he wanted 12,500 for it or trade straight across for an 01 Taurus worth 1800 at most.  I had given him 6000$ cash and the next month another 1000 and so in all he has 7000 dollars of mine and refused to work on any other vehicles besides those two.  Then he proceeded to lie about an in house finance deal and blocked me in a t a gas station to repossess the vehicle. I informed him that this was a breach of the peace as per my attorney and he did not care.  This is also a restriction in the west lake financial paperwork that they may not breach the peace. He also pumped the rest of my prepaid gas that I had stopped and hung the gas up and closed the tank and when I walked away with my son he re opened it and used the rest of my money to fill the tank which is theft. Darrin and his business takes advantage of people and gets as much money as he possibly can by selling horrible vehicles to people an saying they're fixes up "for his wife" which is a joke unless he put it together from scratch himself and has parts he forgot to put on. His offers were insulting and not even close to being comparable to the money he has of mine and he needs to fix this pro Ken Sincerely,[redacted]

To whom it may concern, I would like to address the letter from Mrs. [redacted]. It is always difficult when a customer has to have their vehicle repossessed due to non-payment. This often causes harsh feelings between both parties and equals a net loss for each party. It really is a no win...

situation and one that I regret to have to resort to. Mrs. [redacted], and her husband, did purchase a 2007 Cadillac Escalade from Southside Auto llc, DBA: Auto Solutions. How ever the bank that they were approved through is [redacted] worked very hard to secure their financing for them, due to their credit challenges. To help this process, there was a personal loan made from Darin M[redacted] to [redacted] and [redacted] at the time of purchase. The delay in registering it was due to the flooring company and the finance company (Both of which are [redacted]) communicating with one another, and with [redacted] being unable on multiple occasions, to communicate with the [redacted]s. However, they were able to register the vehicle with in the state allotted time. Though this is all irreverent as to why they lost the loan with the bank. [redacted] has a very strict 1st payment default policy. This is stated in all the paperwork signed at the time of purchase. Further on recorded phone calls, the customers are told the amounts, the time that they are due and how or where they can make those payments. [redacted] has this conversation recorded with Mrs. [redacted]. Due to not making their first payment, the deal is sent back to the dealership for repossession, per the dealer agreement signed with [redacted]. In good will after being alerted that I would have to buy back the contract, I (Darin ** M[redacted]; Auto Solutions Owner) offered to put them into a 2004 GMC Yukon with payments. (this was taking a portion of the down payment and applying it to the down payment of a new vehicle) Or to out right just give them a 2001 Ford Taurus with no payments. The [redacted]s did not like either of these choices. I did this when there was NO obligation to return any of the money. This is simply a payment default and repossession. As for checks being sent, [redacted] has 0 record of any check being received, nor can the [redacted]'s produce proof the check was ever cashed by the bank. They did attempt an over the phone payment using a debit card, but rescinded the payment with [redacted] and asked to pay it later. This was all AFTER [redacted] had decided to back out of a business relationship with the [redacted]. Once again, [redacted] has all these conversations recorded. I have went out of my way to work with the [redacted]s. Once the lines of communications were no longer possible, an outside company; Frontier Professional was hired to try to recover the vehicle or come to some mutual terms. During the course of recovering the property we had to work with multiple other creditors who were also looking to repossess their merchandise from the [redacted]s. I understand this must be very difficult for a family to have such a financial status change in life, and wish them no I'll will. But I am a business owner. They entered into multiple legal obligations that they apparently can not afford, and I have to protect our assets as best as possible. As to the personal attacks on my character I take them with a grain of salt. I have had multiple legitimate business's in this valley and have a very out standing reputation. I hope that this letter and attached documents will shed light on a very poor situation. Thank you for your time Darin ** M[redacted].

Customer was
delivered on 9/26/12 and called us on 11/30/15 to advise the leather on her
furniture was coming off.  We sent a technician
on 12/15/15 and he confirmed the material is lifting. 
Please be
advised that La-Z-Boy provides a one year warranty from date of delivery...

for
any manufacturing defects on Fabric/Leather.  Customer is out of warranty.
We believe a
household cleaner or product may have been used and caused this reaction.
As a one courtesy
we have offered the customer a 50% discount off the purchase price of a new
Sofa & Loveseat.
Customer did
purchase an additional warranty through [redacted].  A Warranty Card was given to the customer at
time of purchase which lists what is and what is not covered.  Cracking/peeling of fabric/leather is listed
as an exclusion.
If you
should have any questions please do not hesitate to contact me.
Sincerely,Karen V[redacted]Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Dear sir or madam I am not satisfy with this reply and I will pursuit this through another venue. Sincerely [redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]