Auto Sports by the Lake, Inc.

Revdex.com:
I have taken into consideration the company's response and am in contact with their cs team nowI will be writing a new review once we are done talkingNote that I have rescinded my previous review
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not been notified that I would receive a refund, or that my order was cancelled, and my credit card does not reflect any refunds at this time The only email(s) from madisonseating.com that I have received are stating that my order cannot be cancelled Also, the order was placed on August ***, and the cancellation request was placed on August ***, which is days, however this information seems irrelevant to this particular situation. Here is the email I received:[#***]: Re: Madison Seating: Order *** has been placed successfullyInboxxPurchase Order - Madison Seating 12:PM (hours ago)to me*** ***
*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** ***
*** *** *** ** *** ** ** *** *** *** *** *** *** *** *** *** *** ***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that resolution is the only one that business will ever offer I hope others can learn from my mistake in doing business with this company
Sincerely,
*** ***

To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by *** *** The cardholder purchased brand name office chairs from our company back in December under our open box specialsThe novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with ***By offering this type of extensive warranty, it’s clear we are confident that the chairs we sell are in excellent condition, with no mechanical issuesOtherwise, we would incur the costly expense of either picking up or repairing product constantlyOur company has been in business for many yearsWe have sold our product(s) to many Fortune companies, government agencies and hotel chainsThe customer made his purchase back in December and requested to return his chairs as he did not find the item(s) to be suitable for his needsThe item(s) delivered were exactly what he orderedWe did not err in the shipmentAt this time, the customer is well outside the day time frame for any additional credits or price adjustments to be warrantedBelow is the information from our terms of use concerning our return policy“The merchandise must be received back in our facility within the first days from the date you received your purchase for any exchange or refund to be warrantedA refund for the purchase price of the item will be issued, less the initial shipping charge and any applicable restocking feeAny item(s) purchased under our “open box” promotional sale will NOT have a restocking fee applied to the refund unless a return is received outside our day time frame.” The customer received the correct credit amount for his returned shipmentNo further credits or refunds are owed at this time Best regards, ***

To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by *** ***The cardholder purchased a brand name office chair from our company on 12/**/16: The reviewer’s boss is a satisfied customer of Madisonseating.com as is showcased by the many
orders for office chairs he has placed with our company throughout the yearsThe company had their assistant call in about their most recent shipmentThe assistant was not familiar with the chair received, and was having trouble with the assembly and requested some technical supportThe assistant was asked to simply send an email to our service department detailing the issue so our technicians can determine if the problem is related to the chair not being assembled correctly, or if the chair incurred any transit damage and required an immediate pick up for replacementSupport emails are answered quickly and promptly as customer service is our #priorityThe assistant called back moments after sending the email, demanding a resolveThe assistant did not give us the opportunity to read the email let alone, address the problemWe respectfully asked that she be patient as a technician would be calling her back within an hour with a resolveWe have since been in contact with the reviewer’s boss directly and the matter was resolved swiftly and to his satisfaction Best regards, Madisonseating.com

To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by *** ** The novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with Madisonseating.comThe consumer purchased a brand name chair that retails for $for $We did confirm via photos that the consumer received the correct item in perfect conditionA technician informed the customer that he was assembling the item incorrectlyOnce again, we must stress the customer assembled the chair incorrectlyThe item was not defectiveThe consumer was sent a video and manual instruction on how to assemble and adjust the chairWe have sold thousands of these chairs to satisfied customersThe assembly is actually quite minor and the adjustments are simple to useWe have no record of the customer returning the product for refundWe even extended the day time frame as an added courtesyWe are unable to pick up and refund the customer for this order as he is well past the day time frame allotted for the returnThe chair was not defective but simply assembled incorrectlyAt this time, the consumer does have a year warranty and can send the product to use for assembly or warranty serviceBest regards, ***

To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by Liming Pan The cardholder purchased brand name office chairs from our company back in December under our open box specialsThe novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with Madisonseating.comOur company has been in business for many yearsWe have sold our product(s) to many Fortune companies, government agencies and hotel chainsThe customer made his purchase back in December and contacted us in January to say he was missing a feature on his chairHe noticed that other vendors that termed the chair “fully loaded” included a forward tilt option on the chairWe tried to explain to the customer that every vendor selling the chair had different terminology for describing the various models available on the particular chair he selectedThat is why under each model chair we sell on our site we list out all the features the chair will include avoiding any confusionWe directed the customer to the product description page for the chair he selected and showed him that we only advertised the rear tilt lock for that particular chairWe did not advertise the option he was requesting, nor did he pay for this featureAt this time, the customer is well outside the day time frame allotted for returnsThe customer received the correct chair with all the features we advertised to include(We cannot be held responsible for what other vendors are selling and including on their chairs.)There was no error on the shipment and therefore, no exception on returning product outside our day return is warranted at this time Best regards, Madisonseating.com

To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by *** *** The customer contacted us upon receipt of the item purchased and stated there was a minor scratch on the base of the chairWe assured the customer the item left our facility in perfect condition and apologized for the minor scratch that occurred during the transit of the itemIn order to mitigate any further inconvenience by having the entire chair returned for replacement, we offered the customer an additional credit to either keep the chair with the minor scratch, or the option to pick up the entire chair for a free replacement or full refundIf the customer was not happy with the amount of compensation being offered, he had the option of returning the entire chair for a full refund or free replacementWe only extended the compensation offer as a courtesyInstead, the customer responded to us with foul language and threatsAt this point, our company does not feel comfortable having this particular customer keep the merchandiseWe sent the customer a pre paid label and upon return of the product, a full refund will be issued back to his accountThe only option we can offer here is a free pick up and full refund for this transactionThe customer will not be out a single dollar on this purchaseWe appreciate the Revdex.com conveying this information to the customer Thank you Best regards, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The bottom line is that your practice of placing additional credit card charges (in my case, months after the initial order) *without any notification or warning* to the customer is a poor business practice and poor way to treat customers - I had no notification or warning of this charge before it came(vague terms and conditions stating that you might be charged some random amount at some random time in the future does not count as reasonable notification) - I have no way of knowing whether that additional fee is correct or even legitimateI received no invoice for this fee, nor any proof that the additional fees were actually charged to madisonseating by ***Based on this current practice, the seller could make up any fictional amount for international customers and place charges at randomA better practice would be to send the customer an additional invoice with PROOF of the additional shipping fees, and the customer can then make payment arrangements as appropriateMadisonseating did not do this. I have no proof (via *** invoice, madisonseating invoice, etc) that the fee is legitimate. In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I respect the business decision to not conduct further transactions with me as a customerThe reason my complaint has not been resolved is because I am seeking reimbursement of the initial shipping costs citing the company return policy specifying that this will not be charged if the item shipped is not the right item (which it was not) and/or if the item is been defective (see previous comments on the gas cylinders which had not been addressed in the response)As such, under either or both findings the full cost including shipping should be returnedReading the response, I believe it is possible there is some confusion on what exactly happened with my attempt at a "price match"I had been trying to purchase a chair with specific features from Amazon but the order was not matched (and instead a cheaper item was shipped instead)I did reach out to Madisonseating at the time, and sent several follow up emails for a quick resolution before the item was shipped, but was responded that it would take several days (5-7) and by the time a response was provided the item had already shippedSome information provided in the response is also inaccurate including statements that additional parts were shipped to me, and that I had insisted on keeping the chairs (neither statement are accurate)As indicated in my prompt, I had solicited feedback on a part replacement process (rather than shipping back the entire chair) but elected to not follow through as the removal of gas cylinders from the chairs was in all honestly untenableAt no point was I shipped additional replacement partsIf there is a belief that replacement parts had been shipped to me, I would simply request some documentation of this transmittal or for this comment to be retractedIn response to the timing of my return policy request, and filing with the Revdex.com, I can only offer the response that I had only recently reviewed these policies in such detail, and it was actually at the support of Madison Seating Management that I received clarification on the qualifying conditions to surmount my claimAs indicated in the response, my claim is less than two months old, but less than a week old from my own discoveryHope this clarifies.Best regards,*** *** *** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The difference in size in this particular chair must be performed in a certain wayFeeling not comfortable sitting in the chair have urged me to contact the the seller, which then sent instructions by email on how to check the size which turned out to be the wrong sizeKeep in mind that the size difference is not detectable easly and there was no documentation included with the chair showing the customer how to verify that the correct size has been delivered.As a courtesy from the seller for sending the wrong item, I expected to get a partial refund in addition to the $price difference given the circumstances of this purchase. Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This document is in response to the letter of complaint filed against Madisonseating by *** *** ***The consumer purchased a brand name office chair from our company back in April We urge our customers to check out the shipment and notify us of any discrepancy or damage within
days of the deliveryWe would be happy to pick up and replace the item free of charge if anything arrives incorrect or not as describedThe consumer only notified us that the chair he received back in April was a (Medium) and not the (Large) size he purchasedEven though it has been months since the delivery of the chair, we offered to pick up the item at no cost to the customer and replace the chair for the correct sizeWe informed the customer that as long as the pick up location was within the continental U.S, we would arrange the exchange at no cost to himHowever, not only did the consumer wait months to let us know about the sizing error, he transported the item to Saudi ArabiaTherefore, we offered the customer a courtesy credit for not receiving the correct sizeWe do feel we have been fair in our resolve on the matter given the circumstanceThank you for your time and attention to this matter Madisonseating.com ###-###-####

This document is in response to the letter of complaint filed against Madisonseating by *** ***. The customer selected a clearance item that was heavily discountedThe item description clearly indicated all the features the product will includeHer shipment arrived exactly as what
was advertisedThe consumer contacted our customer care department and stated the item did not suit her specific needsThe customer requested to return the product for an exchangeWe explained to the customer that the item selected could be returned under our day return policy; however, she would be responsible for the returnOur Free Return on clearance items is there to ensure the condition of the product as many people tend to be wary when they see words like “clearance” or “open box”To show that we back the product 100% we offer a free pick up and full refund or exchange if a “clearance” or “open box” item arrives incorrect or defectiveIf the consumer simply did not find the item to fit their needs, a return can still be made at their expenseThe customer in this case, simply did not care for the product received and wished to try another item that was similarAt this time, the consumer is entitled to activate her day returnA refund will certainly be issued upon receipt of the returned merchandiseThe customer is also welcome to place another order for an item she feels will better accommodate her specific needs
***

This document is in response to the letter of complaint filed against Madisonseating by *** ***Our records indicate that our mutual customer purchased a brand name office chair back in November The customer did not report any damage or defects when the item was deliveredThere were no emails or calls indicating any issue with the shipmentThe ergonomic chair the customer purchased was a special clearance sale itemThe purchase included a day return period and a year warranty with Madisonseating.comIt is unclear why the customer felt the need to contact the Revdex.com for a simple warranty repair issueThe customer contacted us on 3/*/to say there was an issue with the tension control on the chairSince the purchase is covered under a year warranty with Madisonseating.com, we told the client we would be happy to repair or replace the chairThe customer need only send the item to our warranty departmentParts and labor are free but the customer is responsible for the shipping costsThe customer is requesting that Madisonseating.com pay for all the shipping expenses on a chair that he purchased and has been using for almost monthsThis is not a service we offerAlso, there are no deadlines for warranty serviceThe customer is welcome to send in his chair to be serviced at any timeWe would be happy to repair or replace the item once our warranty department receives the return for the full yearsThe customer is not eligible for a refund as his purchase was made months ago and he is outside the day time frame allotted for returnsIf you have any suggestions on what more we could have done to resolve this issue in a more effective way, we would greatly appreciate your feedback and advice. I thank you for your time and attention to this matterMadisonseating.com ###-###-####

To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by *** ***The customer purchased the Herman Miller Aeron chair that was part of our open box clearance saleUpon receipt of the item, the customer informed us that the chair had a
slight wobbleWe explained to the customer that the Aeron chair was created with a slight wobble intentionally, and even sent videos substantiating this informationIn addition, we sent the customer a replacement cylinder, at no cost to him, to switch out with the one he received, in case he was still concerned the chair he received had a faulty cylinder causing the wobbleThe customer responded back over the weekend, while our offices were closed, and said he was unable to switch out the cylinder and needed technical supportSince we were closed on Saturday, we were unable to answer this request immediatelyInstead of waiting until the following business day, the customer decided to contact the Revdex.com, and several online blogs stating he received poor customer service and defective productWe feel these reviews and reports are quite simply unwarrantedFirstly, the chair is not considered defective due to the slight wobble, as this wobble is intentional and created by the manufacturer as part of the ergonomic functionality of the chairSecondly, the customers concerns were all addressed within an hour of receiving his emailWe immediately sent out a replacement cylinder at no additional cost, in case the customer assembled incorrectly or broke the first piston he receivedThe consumer responded via email on Monday that he was not able to switch out the cylinder. We asked that he contact us directly to remedy any outstanding issues he still had with the shipment and promised to call us at 3:30PM EST. The customer did not call in at that time he instead continued to write additional reviews on more blogsIt is difficult to interact with a customer that uses social media to intimidate a company, rather than deal with the vendor directlyWe were efficient and proactive in our responses to the customer’s concernsThe only time the customer did not get an immediate response was when our offices were closed over the weekend, and the customer was informed a technician will reach out the following business day, when we reopen for businessThis hardly renders a company as offering “poor service”We are certainly undeserving of all the negative feedback this individual has put out there concerning our products and servicesWe feel the customer was quick to report us to the Revdex.com and blogs despite our best efforts to resolve the matterAt this time, we feel its best the customer simply return the product for refundIt is clear he is not familiar with how the chair functions or how to assemble the product for useWe offered to pick up the chair at our expense and issue a refund upon successful receipt of the merchandiseBest regards, Madisonseating.com

To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by *** ***The novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box
products 100% by offering a day return and year warranty with ***The consumer purchased a brand name chair that retails for $900+ for the sale price of $The chair was clearly advertised as Open Box condition in Red LetteringThe following is the definition of open box, as detailed on our website: “"Open Box" simply means that the item has been removed from its original packagingThe chair was returned, refurbished, reconditioned, or the price has been reduced due to an overstock of open box inventory.” We have thousands of satisfied customers who are grateful that we offer these brand name ergonomic office chairs at affordable pricesThe customer received exactly what was advertisedThe issue was that she did not find the chair to be as comfortable as she had anticipatedWhen the customer was informed that our day return policy allowed for the return of the product, but that she would be responsible for the shipping expenses, the consumer began threatening us about writing negative feedback all over the internetWe have a strict policy about not giving into this type of “bullying”We do not provide return services, and will not make an exception for this consumer because of threats to write negative and inaccurate reviews about our companyAt this time, if the customer is not happy with the chair received, she is welcome to activate the day return that is offered to all our customersA refund will be issued upon receipt of the returned merchandiseBest regards, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I won't be satisfied until the return shipping is paid for This was offered to me, and when offered it was not noted that I had a limited amount of time to return the chair The chair was broken then and I don't see how my delaying the repair should invalidate the payment for the shipping If you had clearly stated that there was a deadline to return the chair to you, I would have followed that As you did not state this, as far as I'm concerned, you should honor this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by *** *** The cardholder purchased a brand name Dining chair from our companyWe have sold hundreds of this particular dining chair to satisfied customersOur records
indicate that the product was delivered to the consumer in perfect conditionThe customer contacted us after assembling the item and stated the dining chair did not fit under her tableAs per our policy, the merchandise can be returned for refund, less the applicable restocking feeAll vendors selling this same chair will have the same policy as the manufacturer charges this fee on their returnsFurniture loses value once assembled and used in someone’s homeThe consumer became belligerent when she learned she would be charged the restocking feeShe then stated that she should have lied and said the item was delivered damaged so that we would be responsible to pick up the productRestocking fees is standard in the furniture industryWe are certainly sorry this consumer did not find the dining chair to fit the table in her homeA refund will surely be issued upon successful receipt of the chair Best regards, Madisonseating.com

*** To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by *** ***Our mutual customer purchased brand named office chair from our establishment back in December under our open box special promotionThe customer kept
calling in with price matching requests despite the fact he already paid and agreed to the prices we offered on our websiteWe did oblige his first price match request as a one time courtesyHowever, we are unable to offer customer’s additional credits on item(s) that go on sale at a later time as part of our holiday sale promotionsIn the event a customer is dissatisfied with the item(s) shipped they are entitled to a refundOur company policy guarantees a credit be issued once the merchandise is returned to our facility within days of its receipt, less the initial shipping fee*** *** contacted or customer service department after receiving the shipment and complained that the chair he purchased had some minor wear on the base of the chair onlyWe tried to explain to the customer that our Leap chairs are part of our “open box” specials and that is why he paid several hundred dollars less for the chair (sale price of $with a retail value of $1000+)We offered the customer the option of picking up the chair for a refund despite the complaints on the chair were due to minor wearHowever, the customer insisted on keeping the merchandise and asked for replacement parts to be sent instead (like new casters etc).We sent out the customer these replacement parts, free of charge of course, in lieu of returning the merchandise and in our attempts to make the customer happyAfter receiving the parts and trying the chair out for a period of time, the customer decided the chairs did not suit his needs after allDespite the fact we incurred shipping expenses on replacement/spare parts due to the customers insistence on keeping the product initially, we activated the return processAs per our return policy, a refund was issued less the initial shipping costs of -$per chair.The customer only recently is complaining about his refund as he attempted to place more orders with our company for more open box chairsWe tried to explain to the customer that open box chairs may have some minor wear as did his last shipment, and based on his previous transactions; we do not feel this condition would be to his satisfactionIt is expensive to ship out furniture and under our free shipping promotion; we would be shipping and picking up product back and forthSince his new orders could not be fulfilled, the customer decided to cause us trouble by contacting the Revdex.com on his order from December It certainly seems suspect that only now the customer is questioning our return/refund when the credit was issued almost months ago.The customer received the correct credit amount for his return shipmentWe would prefer the customer not place new orders with our company as we do not think we can make this customer happy Best regards, ***

To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by *** *** The novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open
box products 100% by offering a day return and year warranty with Madisonseating.comThe consumer purchased a brand name chair that retails for $for $We did confirm via photos that the consumer received exactly what was advertisedThe customer contacted us stating they did not find the item to be suitable for their needsWe told the purchaser they were welcome to return the product under our day satisfaction guaranteeOnce the item is received back in our facility a refund will be issued back to the accountThe customer is responsible for the return shipping expenseAt this time, it does appear that all the customers concerns were addressed immediatelyOur website also provides very clear information regarding our products and servicesBest regards, Madisonseating.com