To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] The novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with [redacted] The consumer purchased a brand name chair that retails for $900+ for the sale price of $The chair was clearly advertised as Open Box condition in Red LetteringThe following is the definition of open box, as detailed on our website: “"Open Box" simply means that the item has been removed from its original packagingThe chair was returned, refurbished, reconditioned, or the price has been reduced due to an overstock of open box inventory.” We have thousands of satisfied customers who are grateful that we offer these brand name ergonomic office chairs at affordable pricesThe customer received exactly what was advertisedThe issue was that she did not find the chair to be as comfortable as she had anticipatedWhen the customer was informed that our day return policy allowed for the return of the product, but that she would be responsible for the shipping expenses, the consumer began threatening us about writing negative feedback all over the internetWe have a strict policy about not giving into this type of “bullying”We do not provide return services, and will not make an exception for this consumer because of threats to write negative and inaccurate reviews about our companyAt this time, if the customer is not happy with the chair received, she is welcome to activate the day return that is offered to all our customersA refund will be issued upon receipt of the returned merchandiseBest regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, the seller marked the chair I bought as "Fully Loaded Herman Miller", not like others names as " Aeron Chair By Herman Miller - Highly Adjustable", which misleads the consumerAnd I contacted the seller the next day when I received the chair within the days time period, as I shown in my original complaintHowever the seller did not admit the misleading product description and insisted to charged me the return shipping, which is why I did not completely solve the issue within the days time period Thanks, P In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This business is good at misleading customersThere may indeed be small print on their website that protects themSteelcase denies they are an authorized reseller for their productsOur order did not say "heavily discounted" and the problem reported was well within the stated "warranty"When it was reported, I understood our only option was to accept the offer of the cylinder, mailed to us with instructions; I was told there was no re seller who could repair the chair within milesStaff members tried to install the cylinder without success; it is correct that a county elected official(who had repaired another chair not from this company)- tried without success, and lost part of the chairWe were not told we even had the option of returning itAFTER this happened Madison seating told me a return would have been at our expense(about $shipping) The governing agency certainly will not sue over this amountI doubt a New York based business is concerned about its reputation in Texas, but warnings about purchasing from this company will go out to all similar businesses in Texas if some compensation is not madeThe great majority of chairs within this business were less expensive; it would be better to buy a chair for the cost it would take to ship the defective chair back to a questionable companyThere are numerous complaints about this company online In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company can respond with whatever words they choose but the fact is I went to the local dealer and confirmed the chair I received is NOT an authentic Steelcase Think Chair In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company continues to provide "canned text" answers and fails to acknowledge they have misrepresented the product Out of complaints found on the Revdex.com site, only were resolved to the customer's satisfaction I would think the Revdex.com would want to look further into these complaints and I noticed that out of the are for products/service, so I am obviously not alone in my dissatisfaction with this company's business practices.Regarding their statements that I "bullied"/"threatened" them, please find the actual emails attached, as well as pictures of what was shown on the website vswhat I received.I sincerely hope the Revdex.com will no longer turn a blind eye to this company, as it is getting away with dishonest business practices One must only Google the company to find literally hundreds more complaints.Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ...because in your response, you have not attempted to provide any resolution to my complaint, rather, you have simply tried to defend the company's actionsAt this point, the only satisfactory resolution will be a refund in the amount of the 2nd unauthorized charge you placed on my credit card without notice and/or warning, over two months after delivery of the order In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] Our return policy clearly indicates that we can only take back product if the item(s) are received in our warehouse days from its deliveryWe do feel that days is ample time to decide if merchandise is suitable for one’s specific needsAny reports of damage or discrepancy must be reported within days as well, as we only have this window to submit a claim with the carrier or our supplierAs the reviewer stated, she bought furniture in March and only contacted us recently to notify us that her company mishandled the product, and it now needed repair servicesThe consumer was informed that she was able to send us the chair for repair services as her purchase included a year warranty with Madisonseating.com exclusivelyThe customer asked us to make an exception and allow her to return the now defective chair for refundWe told the consumer that we are unable to make this type of exceptionWhen the customer’s request for an exception was denied, she then proceeded to accuse our company of illegal activity, an accusation that is completely unfounded and without meritThe customer can bring her item to any local dealership to verify its authenticityThe customer received the exact item(s) she requestedThere was no error in the shipmentThe consumer refuses to honor our day policy she agreed to at the time of purchaseWe also feel that customer’s using the Revdex.com platform as a means to override policies We are therefore, requesting this complaint be removed as it unwarrantedBest regards, Madisonseating.com
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] The novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with Madisonseating.comThe consumer purchased a brand name chair that retails for $800+ for $The chair was clearly advertised as Open Box condition in Red LetteringThe customer called our customer service department on Saturday, when our business was closedHe was contacted immediately the following business day to discuss the orderThe customer confirmed that he did not read the product description carefullyIt was determined that (1) of the item(s) purchased had minor damage due to the carrier mishandling the productThe customer was offered a credit to keep the chair or the option of a pick up for refund or exchangeThe customer did acknowledge that the other item(s) received were in perfect conditionThe consumer spoke with a skilled technician over the phone and it was discovered that he only assembled the product incorrectly but the chairs were otherwise excellentAt this time, it does appear that all the customers concerns were addressed immediately and to his satisfactionBest regards, Madisonseating.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]first this chair is fully loaded.I don't need add gas cylinder.first time receive was shock.second they replacement after market gas cylinder to me.we use hours change after market gas cylinder to the chair.the gas cylinder can not stop.we buy chair for use not buy chair fix and fix.we was upload video.you can check it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
[redacted] This document is in response to the letter of complaint filed against Madisonseating by [redacted] The customer purchased a 100% authentic Herman Miller Aeron chair that was in excellent brand new condition when delivered back in July In fact, the customer had no complaints about the chair or the condition until he was installing the replacement part he requested under warrantyThe Herman Miller Aeron chairs featured on our website includes a year warranty with Madisonseating.com onlyThe serial numbers are removed from the chair as they are associated with the manufacturer’s warranty that is not valid with the purchaseThe chair can be authenticated at any local Herman Miller dealershipThe customer purchased the chair under our open box specialsThis chair was heavily discounted off the original retail price (savings of several hundred dollars)We will be happy to continue to service the chair for the full duration of the years Madisonseating.com ###-###-####
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] *** Madisonseating.com is an authorized dealer for many of the product(s) featured on our websiteThe customer purchased an office chair manufactured by Boss Office ProductsThe manufacturer themselves ship the item directly from their warehouseThe customer contacted us after receipt of the chair purchased and complained she was having difficulty putting the item together with the parts receivedThe customer also informed us that the carrier mishandled the product during the transit to her location which may have accounted for the defective parts receivedWe contacted Boss Office Products who immediately sent replacement parts for the itemHowever, it appears the part(s) sent did not remedy the issueAt that point, we did not want to inconvenience the customer any further and issued a full refund for the transactionThe customer has been fully compensated for the defective product receivedWe sincerely apologize for the carrier’s carelessness in delivering the chair in damaged conditionWe can assure you the item left the warehouse in perfect conditionWe do feel the issue was resolved to the customer’s satisfaction by issuing a full refund for the purchase Madisonseating.com
[redacted] To Whom It May Concern: The customer is requesting to return a chair that was purchased back in November of The customer is asking us to make an exception on our day return period and extend that to months as he claims the item was a gift that was opened in late January, We did give this customer a courtesy extension back in March but the customer said he was too busy to find the time to return the chair in addition, to having difficulties finding the packaging required to make the returnWe feel that courtesy extension was quite generous and more than any company would offer on a returnof this natureWhile we are sympathetic to the fact the customer received this chair as a gift we cannot extend a day return to monthsAt this time, the customer is entitled to activate the year warranty included with the purchase if he is experiencing any issues with the chairs mechanismWe told the client we would be happy to repair or replace the chair once it is successfully sent to our warranty departmentParts and labor are free but the customer is responsible for the shipping costsWe appreciate you relaying this information to the customer and hope we can continue to service his needs to the best of our ability and within the guidelines of our policiesWarm regards, Madisonseating.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, the seller marked the chair I bought as "Fully Loaded Herman Miller", not like others names as " Aeron Chair By Herman Miller - Highly Adjustable", which misleads the consumerAnd I contacted the seller the next day when I received the chair within the days time period, as I shown in my original complaintHowever the seller did not admit the misleading product description and insisted to charged me the return shipping, which is why I did not completely solve the issue within the days time period Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Madison Seating did NOT respond issue.My complaint is NOT with the RETURN or REFUND rules I understand those rules I requested a refund ONLY because they REMOVED the SERIAL NUMBER from the chair I purchased and will not tell me what the number was or why it was removed.My complaint is with advertising about the REMOVAL of the serial number which means that I can't order replacement parts from the manufacturer I understand the rules that Madison Seating has for chairs that break after days which is that customers must pay to ship them back for repair I live in California and the shipping costs to and from New York are more than the chair cost I want to have the serial number so I can order a replacement part Madison Seating admitted that they removed the serial number, so they should have a record of it.Madison Seating should NOT remove a serial number from items it sells without advertising that fact.If they won't provide me with the serial number, then I would like to return the chair for a refund due to advertising
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company is correct with the fact that I purchased a chair from themI did contact them to let them know tha I would like to return itI mentioned the chair was to small and that it was also hard to put together and that it had threading problemsThey informed me that there was a restocking fee of 30%I nor anyone on there website would know that until after the fact because they make it very hard to read let alone impossibleOn the web site in states day refund, but they make you check a box before you can purchase that has small writing of a whole bunch of other mumbo jumboNO ONE knows that in this long list of things does it mention there is a restocking fee of 30%IT should be stated in the same place the day no problem refund is stated which is on the top of their websiteMISLEADING your customers and treating them the way I was treated was beyondI have never been threatened by a company to return merchandiseThey made me send them in writing that I in fact checked off this box before they would send me a return number and addressHappy Holiday [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business stated "Her shipment arrived exactly as what was advertised I ordered a Steelcase Think chair which is supposed to have a Lumbar support bar (see attached photos) The Think Chair delivered does not hair Lumbar Support Bar (it is missing) further I now see there is a DKNY (Donna Karen New York) bag attached to the chair The consumer contacted our customer care department and stated the item did not suit her specific needsThe customer requested to return the product for an exchange.The website is INTENTIONALLY MISLEADING (see attachments and/or go to their website - if anything there should be asterick or notation denoting other terms) I made this purchase ONLY because the website repeatedly states free shipping, free return shipping...no where did it indicate there were other terms applicable or I need to review other terms I read the entire page, after all I am a lawyer If I had read, for additional terms, read here, I would have and then I may or may not have made the purchase from this company but I would have been advised what the terms were.The company now wants me to pay for charges that were not clearly communicated to me and in fact were clearly hidden from me intentionally to mislead me and entice me to make a purchase from the company It appears the return shipping is prohibitively expensive and Madison Seating is well aware which it appears why they backed off at one point and said ok you pay return and we will waive restocking fee but it seems shipping for me personally will be over $due to size and weight whereas I imagine Madison Seating gets business rates for shipping In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First of all, it was no a minor scratch See the attached photo Given the damage, I felt insulted by the low-ball offer of $ That is what precipitated this disagreement If they had actually exhibited good customer service, rather than telling me repeatedly about how good they were at it, then this problem would have been resolved amicably.Second, the heart of this issue is that we had a contract The business offered me $over email and I accepted over email Companies do not get to renege on contracts simply because the customer was rude.Also, it should be noted that the company threatened me a bad review In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] ***This document is in response to the letter of complaint filed against Madisonseating by [redacted] Our mutual customer placed an online order with our company on for a computer chair from Flash Furniture for $(Free shipping).Since we are an authorized dealer of Flash Furniture, the merchandise gets released directly from manufacturer’s facility.The customer contacted us to say the chair arrived missing hardware and/or the hardware sent was incorrectWe asked the customer to submit photos so that we can make sure the correct parts would be sent to remedy the issueHowever, the customer refused to send the necessary photos needed to ensure the correct hardware would be shippedWe had no choice but to send out the hardware based solely on his brief email description of the problem.Upon receipt of the replacement hardware the customer contacted us again to say the parts were not fixing the issues he was having for the chairHowever, the customer was being uncooperative with sending a photo that would have given us the necessary information needed to resolve this simple matterIt was clear that sending additional parts would result in a similar outcome since we were uncertain what the exact problem was with the chair received.As a fair resolution we offered to give the customer a full refund back if he donates the chair to a local charity of his choice.If the merchandise is indeed unusable to the customer, we are confused why he insists on keeping the product and getting a full refundIn addition, if the customer simply supplied us with photos of the defects he claimed was on this chair, we could have avoided all the issues and had the product picked up for refundManufacturers require a photo to substantiate claims of defects in order for a pick up to be authorized.At this time, we would be happy to just issue the customer a full credit once the chair has been donated to charity.We are sorry this issue was escalated unnecessarilyIt is difficult to provide excellent customer service when the customer refuses to send pertinent information to help resolve issuesPlease let us know where we could have improved our services based on this complaint.Warm regardsMadisonseating.com###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The attached pictures demonstrate the unit was rusty and almost ten years old, it no way new as advertised It has a manufacture date of based on the internal parts The fraud was discovered when installing the replacement parts less than days ago The chair was also missing the official tag from Herman Miller with a serial number Madison Seating may be selling stolen property if they cannot provide serial numbers that the manufacturer can verify This company is deceiving consumers and has yet to provide proof the chair was new with a valid serial number.Sincerely, [redacted]
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] The customer purchased a brand name office chair from our company at a heavily discounted rateThe chair arrived via Fedex ground service within the 7-business day time indicated at the time of purchaseThe customer contacted us upon receipt of the item and stated there was a minor scratch on the base of the chairWe assured the customer the item left our facility in perfect condition and apologized for the minor scratch that occurred during the transit of the itemIn order to mitigate any further inconvenience by having the entire chair returned for replacement, we offered the customer an additional credit to either keep the chair with the minor scratch, or the option to pick up the entire chair for a free replacementWe were polite and courteous in our offer and felt the proposal was fair given the situationThe customer emailed us back the following, using foul and aggressive language“It's not good customer serviceIt's saving you money! It would cost you more than $for shipping costs and repairing or replacing the scratched partForcing your customer to haggle over a modest compensation is not good customer service, which I'll be happy to share with othersI'll take your $ [redacted] you very much.” Needles to say, we were shocked to have that type of response for what we felt was a positive customer service response to his issueIf the customer did not feel the compensation was to his satisfaction, we offered him the option of a free pick up for a replacement or full refundInstead, the customer used the opportunity to demand more compensation or he would threaten us with bad reviewsAt that point, management did not feel comfortable having this particular customer keep the merchandise and our company being subjected to any more aggressive emails or threatsWe sent the customer a pre paid label and upon return of the product, a full refund will be issued back to his accountWe appreciate the Revdex.com getting involvedWe prefer you continue to be the intermediary for this issue as the customer appears to be very belligerentThank you Best regards, [redacted]
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] The novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with [redacted] The consumer purchased a brand name chair that retails for $900+ for the sale price of $The chair was clearly advertised as Open Box condition in Red LetteringThe following is the definition of open box, as detailed on our website: “"Open Box" simply means that the item has been removed from its original packagingThe chair was returned, refurbished, reconditioned, or the price has been reduced due to an overstock of open box inventory.” We have thousands of satisfied customers who are grateful that we offer these brand name ergonomic office chairs at affordable pricesThe customer received exactly what was advertisedThe issue was that she did not find the chair to be as comfortable as she had anticipatedWhen the customer was informed that our day return policy allowed for the return of the product, but that she would be responsible for the shipping expenses, the consumer began threatening us about writing negative feedback all over the internetWe have a strict policy about not giving into this type of “bullying”We do not provide return services, and will not make an exception for this consumer because of threats to write negative and inaccurate reviews about our companyAt this time, if the customer is not happy with the chair received, she is welcome to activate the day return that is offered to all our customersA refund will be issued upon receipt of the returned merchandiseBest regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, the seller marked the chair I bought as "Fully Loaded Herman Miller", not like others names as " Aeron Chair By Herman Miller - Highly Adjustable", which misleads the consumerAnd I contacted the seller the next day when I received the chair within the days time period, as I shown in my original complaintHowever the seller did not admit the misleading product description and insisted to charged me the return shipping, which is why I did not completely solve the issue within the days time period Thanks, P In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This business is good at misleading customersThere may indeed be small print on their website that protects themSteelcase denies they are an authorized reseller for their productsOur order did not say "heavily discounted" and the problem reported was well within the stated "warranty"When it was reported, I understood our only option was to accept the offer of the cylinder, mailed to us with instructions; I was told there was no re seller who could repair the chair within milesStaff members tried to install the cylinder without success; it is correct that a county elected official(who had repaired another chair not from this company)- tried without success, and lost part of the chairWe were not told we even had the option of returning itAFTER this happened Madison seating told me a return would have been at our expense(about $shipping) The governing agency certainly will not sue over this amountI doubt a New York based business is concerned about its reputation in Texas, but warnings about purchasing from this company will go out to all similar businesses in Texas if some compensation is not madeThe great majority of chairs within this business were less expensive; it would be better to buy a chair for the cost it would take to ship the defective chair back to a questionable companyThere are numerous complaints about this company online In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company can respond with whatever words they choose but the fact is I went to the local dealer and confirmed the chair I received is NOT an authentic Steelcase Think Chair In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company continues to provide "canned text" answers and fails to acknowledge they have misrepresented the product Out of complaints found on the Revdex.com site, only were resolved to the customer's satisfaction I would think the Revdex.com would want to look further into these complaints and I noticed that out of the are for products/service, so I am obviously not alone in my dissatisfaction with this company's business practices.Regarding their statements that I "bullied"/"threatened" them, please find the actual emails attached, as well as pictures of what was shown on the website vswhat I received.I sincerely hope the Revdex.com will no longer turn a blind eye to this company, as it is getting away with dishonest business practices One must only Google the company to find literally hundreds more complaints.Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ...because in your response, you have not attempted to provide any resolution to my complaint, rather, you have simply tried to defend the company's actionsAt this point, the only satisfactory resolution will be a refund in the amount of the 2nd unauthorized charge you placed on my credit card without notice and/or warning, over two months after delivery of the order In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] Our return policy clearly indicates that we can only take back product if the item(s) are received in our warehouse days from its deliveryWe do feel that days is ample time to decide if merchandise is suitable for one’s specific needsAny reports of damage or discrepancy must be reported within days as well, as we only have this window to submit a claim with the carrier or our supplierAs the reviewer stated, she bought furniture in March and only contacted us recently to notify us that her company mishandled the product, and it now needed repair servicesThe consumer was informed that she was able to send us the chair for repair services as her purchase included a year warranty with Madisonseating.com exclusivelyThe customer asked us to make an exception and allow her to return the now defective chair for refundWe told the consumer that we are unable to make this type of exceptionWhen the customer’s request for an exception was denied, she then proceeded to accuse our company of illegal activity, an accusation that is completely unfounded and without meritThe customer can bring her item to any local dealership to verify its authenticityThe customer received the exact item(s) she requestedThere was no error in the shipmentThe consumer refuses to honor our day policy she agreed to at the time of purchaseWe also feel that customer’s using the Revdex.com platform as a means to override policies We are therefore, requesting this complaint be removed as it unwarrantedBest regards, Madisonseating.com
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] The novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with Madisonseating.comThe consumer purchased a brand name chair that retails for $800+ for $The chair was clearly advertised as Open Box condition in Red LetteringThe customer called our customer service department on Saturday, when our business was closedHe was contacted immediately the following business day to discuss the orderThe customer confirmed that he did not read the product description carefullyIt was determined that (1) of the item(s) purchased had minor damage due to the carrier mishandling the productThe customer was offered a credit to keep the chair or the option of a pick up for refund or exchangeThe customer did acknowledge that the other item(s) received were in perfect conditionThe consumer spoke with a skilled technician over the phone and it was discovered that he only assembled the product incorrectly but the chairs were otherwise excellentAt this time, it does appear that all the customers concerns were addressed immediately and to his satisfactionBest regards, Madisonseating.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]first this chair is fully loaded.I don't need add gas cylinder.first time receive was shock.second they replacement after market gas cylinder to me.we use hours change after market gas cylinder to the chair.the gas cylinder can not stop.we buy chair for use not buy chair fix and fix.we was upload video.you can check it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
[redacted] This document is in response to the letter of complaint filed against Madisonseating by [redacted] The customer purchased a 100% authentic Herman Miller Aeron chair that was in excellent brand new condition when delivered back in July In fact, the customer had no complaints about the chair or the condition until he was installing the replacement part he requested under warrantyThe Herman Miller Aeron chairs featured on our website includes a year warranty with Madisonseating.com onlyThe serial numbers are removed from the chair as they are associated with the manufacturer’s warranty that is not valid with the purchaseThe chair can be authenticated at any local Herman Miller dealershipThe customer purchased the chair under our open box specialsThis chair was heavily discounted off the original retail price (savings of several hundred dollars)We will be happy to continue to service the chair for the full duration of the years Madisonseating.com ###-###-####
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] *** Madisonseating.com is an authorized dealer for many of the product(s) featured on our websiteThe customer purchased an office chair manufactured by Boss Office ProductsThe manufacturer themselves ship the item directly from their warehouseThe customer contacted us after receipt of the chair purchased and complained she was having difficulty putting the item together with the parts receivedThe customer also informed us that the carrier mishandled the product during the transit to her location which may have accounted for the defective parts receivedWe contacted Boss Office Products who immediately sent replacement parts for the itemHowever, it appears the part(s) sent did not remedy the issueAt that point, we did not want to inconvenience the customer any further and issued a full refund for the transactionThe customer has been fully compensated for the defective product receivedWe sincerely apologize for the carrier’s carelessness in delivering the chair in damaged conditionWe can assure you the item left the warehouse in perfect conditionWe do feel the issue was resolved to the customer’s satisfaction by issuing a full refund for the purchase Madisonseating.com
[redacted] To Whom It May Concern: The customer is requesting to return a chair that was purchased back in November of The customer is asking us to make an exception on our day return period and extend that to months as he claims the item was a gift that was opened in late January, We did give this customer a courtesy extension back in March but the customer said he was too busy to find the time to return the chair in addition, to having difficulties finding the packaging required to make the returnWe feel that courtesy extension was quite generous and more than any company would offer on a returnof this natureWhile we are sympathetic to the fact the customer received this chair as a gift we cannot extend a day return to monthsAt this time, the customer is entitled to activate the year warranty included with the purchase if he is experiencing any issues with the chairs mechanismWe told the client we would be happy to repair or replace the chair once it is successfully sent to our warranty departmentParts and labor are free but the customer is responsible for the shipping costsWe appreciate you relaying this information to the customer and hope we can continue to service his needs to the best of our ability and within the guidelines of our policiesWarm regards, Madisonseating.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, the seller marked the chair I bought as "Fully Loaded Herman Miller", not like others names as " Aeron Chair By Herman Miller - Highly Adjustable", which misleads the consumerAnd I contacted the seller the next day when I received the chair within the days time period, as I shown in my original complaintHowever the seller did not admit the misleading product description and insisted to charged me the return shipping, which is why I did not completely solve the issue within the days time period Thanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Madison Seating did NOT respond issue.My complaint is NOT with the RETURN or REFUND rules I understand those rules I requested a refund ONLY because they REMOVED the SERIAL NUMBER from the chair I purchased and will not tell me what the number was or why it was removed.My complaint is with advertising about the REMOVAL of the serial number which means that I can't order replacement parts from the manufacturer I understand the rules that Madison Seating has for chairs that break after days which is that customers must pay to ship them back for repair I live in California and the shipping costs to and from New York are more than the chair cost I want to have the serial number so I can order a replacement part Madison Seating admitted that they removed the serial number, so they should have a record of it.Madison Seating should NOT remove a serial number from items it sells without advertising that fact.If they won't provide me with the serial number, then I would like to return the chair for a refund due to advertising
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company is correct with the fact that I purchased a chair from themI did contact them to let them know tha I would like to return itI mentioned the chair was to small and that it was also hard to put together and that it had threading problemsThey informed me that there was a restocking fee of 30%I nor anyone on there website would know that until after the fact because they make it very hard to read let alone impossibleOn the web site in states day refund, but they make you check a box before you can purchase that has small writing of a whole bunch of other mumbo jumboNO ONE knows that in this long list of things does it mention there is a restocking fee of 30%IT should be stated in the same place the day no problem refund is stated which is on the top of their websiteMISLEADING your customers and treating them the way I was treated was beyondI have never been threatened by a company to return merchandiseThey made me send them in writing that I in fact checked off this box before they would send me a return number and addressHappy Holiday [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business stated "Her shipment arrived exactly as what was advertised I ordered a Steelcase Think chair which is supposed to have a Lumbar support bar (see attached photos) The Think Chair delivered does not hair Lumbar Support Bar (it is missing) further I now see there is a DKNY (Donna Karen New York) bag attached to the chair The consumer contacted our customer care department and stated the item did not suit her specific needsThe customer requested to return the product for an exchange.The website is INTENTIONALLY MISLEADING (see attachments and/or go to their website - if anything there should be asterick or notation denoting other terms) I made this purchase ONLY because the website repeatedly states free shipping, free return shipping...no where did it indicate there were other terms applicable or I need to review other terms I read the entire page, after all I am a lawyer If I had read, for additional terms, read here, I would have and then I may or may not have made the purchase from this company but I would have been advised what the terms were.The company now wants me to pay for charges that were not clearly communicated to me and in fact were clearly hidden from me intentionally to mislead me and entice me to make a purchase from the company It appears the return shipping is prohibitively expensive and Madison Seating is well aware which it appears why they backed off at one point and said ok you pay return and we will waive restocking fee but it seems shipping for me personally will be over $due to size and weight whereas I imagine Madison Seating gets business rates for shipping In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First of all, it was no a minor scratch See the attached photo Given the damage, I felt insulted by the low-ball offer of $ That is what precipitated this disagreement If they had actually exhibited good customer service, rather than telling me repeatedly about how good they were at it, then this problem would have been resolved amicably.Second, the heart of this issue is that we had a contract The business offered me $over email and I accepted over email Companies do not get to renege on contracts simply because the customer was rude.Also, it should be noted that the company threatened me a bad review In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] ***This document is in response to the letter of complaint filed against Madisonseating by [redacted] Our mutual customer placed an online order with our company on for a computer chair from Flash Furniture for $(Free shipping).Since we are an authorized dealer of Flash Furniture, the merchandise gets released directly from manufacturer’s facility.The customer contacted us to say the chair arrived missing hardware and/or the hardware sent was incorrectWe asked the customer to submit photos so that we can make sure the correct parts would be sent to remedy the issueHowever, the customer refused to send the necessary photos needed to ensure the correct hardware would be shippedWe had no choice but to send out the hardware based solely on his brief email description of the problem.Upon receipt of the replacement hardware the customer contacted us again to say the parts were not fixing the issues he was having for the chairHowever, the customer was being uncooperative with sending a photo that would have given us the necessary information needed to resolve this simple matterIt was clear that sending additional parts would result in a similar outcome since we were uncertain what the exact problem was with the chair received.As a fair resolution we offered to give the customer a full refund back if he donates the chair to a local charity of his choice.If the merchandise is indeed unusable to the customer, we are confused why he insists on keeping the product and getting a full refundIn addition, if the customer simply supplied us with photos of the defects he claimed was on this chair, we could have avoided all the issues and had the product picked up for refundManufacturers require a photo to substantiate claims of defects in order for a pick up to be authorized.At this time, we would be happy to just issue the customer a full credit once the chair has been donated to charity.We are sorry this issue was escalated unnecessarilyIt is difficult to provide excellent customer service when the customer refuses to send pertinent information to help resolve issuesPlease let us know where we could have improved our services based on this complaint.Warm regardsMadisonseating.com###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The attached pictures demonstrate the unit was rusty and almost ten years old, it no way new as advertised It has a manufacture date of based on the internal parts The fraud was discovered when installing the replacement parts less than days ago The chair was also missing the official tag from Herman Miller with a serial number Madison Seating may be selling stolen property if they cannot provide serial numbers that the manufacturer can verify This company is deceiving consumers and has yet to provide proof the chair was new with a valid serial number.Sincerely, [redacted]
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] The customer purchased a brand name office chair from our company at a heavily discounted rateThe chair arrived via Fedex ground service within the 7-business day time indicated at the time of purchaseThe customer contacted us upon receipt of the item and stated there was a minor scratch on the base of the chairWe assured the customer the item left our facility in perfect condition and apologized for the minor scratch that occurred during the transit of the itemIn order to mitigate any further inconvenience by having the entire chair returned for replacement, we offered the customer an additional credit to either keep the chair with the minor scratch, or the option to pick up the entire chair for a free replacementWe were polite and courteous in our offer and felt the proposal was fair given the situationThe customer emailed us back the following, using foul and aggressive language“It's not good customer serviceIt's saving you money! It would cost you more than $for shipping costs and repairing or replacing the scratched partForcing your customer to haggle over a modest compensation is not good customer service, which I'll be happy to share with othersI'll take your $ [redacted] you very much.” Needles to say, we were shocked to have that type of response for what we felt was a positive customer service response to his issueIf the customer did not feel the compensation was to his satisfaction, we offered him the option of a free pick up for a replacement or full refundInstead, the customer used the opportunity to demand more compensation or he would threaten us with bad reviewsAt that point, management did not feel comfortable having this particular customer keep the merchandise and our company being subjected to any more aggressive emails or threatsWe sent the customer a pre paid label and upon return of the product, a full refund will be issued back to his accountWe appreciate the Revdex.com getting involvedWe prefer you continue to be the intermediary for this issue as the customer appears to be very belligerentThank you Best regards, [redacted]