This reviewer did not provide an order number.We are therefore unable to verify that the reviewer is a legitimate customer of Madisonseating.com.We would be happy to address our return policy once we confirm the reviewer did in fact make a purchase with our company.Warm regards,The Team at Madisonseating.com
[redacted] This document is in response to the letter of complaint filed against Madisonseating by [redacted] .The customer purchased a 100% authentic Herman Miller Aeron chair that was in excellent brand new condition when delivered back in July The customer recently contacted us for warranty serviceThe Herman Miller Aeron chair featured on our website includes a year warranty with Madisonseating.com at no extra chargeThe customer received the replacement part(s) he requested and was assured that we would happily service all his warranty needs for the full years.Since the customer is in possession of the chair for over months, a refund/return is not an option Madisonseating.com###-###-####
This document is in response to the letter of complaint filed against Madisonseating by [redacted] The consumer purchased a brand name office chair from our company back in April As the consumer stated in his complaint, it is difficult to detect the difference in the size of the particular chair you purchased, by just visually looking at the chairWe urge our customers to check out the shipment and notify us of any discrepancy or damage within days of the deliveryWe would be happy to pick up and replace the item free of charge if anything arrives incorrect or not as describedThe consumer only notified us months after receiving and using the chair that he received a (Medium) and not the (Large) size he purchasedNot only did the consumer wait months to let us know about the sizing error, he transported the item to Saudi ArabiaTherefore, we offered the customer a courtesy credit for not receiving the correct sizeWe do feel we have been fair in our resolve on the matter given the circumstanceThank you for your time and attention to this matterMadisonseating.com ###-###-####
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] The novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with Madisonseating.comThe consumer purchased a brand name chair that retails for $for $The open box condition is clearly listed on the title of the itemThe open box description is detailed on our website as wellWe did confirm via photos that the consumer received exactly what was advertisedWe do offer a day returnIf for whatever reason the item is not to your satisfaction, it can be returned for refundThe customer contacted us stating they did not find the item to be suitable for their needsWe told the purchaser they were welcome to return the product under our day satisfaction guaranteeOnce the item is received back in our facility a refund will be issued back to the accountThe customer is responsible for the return shipping expenseAt this time, it does appear that all the customers concerns were addressed immediatelyOur website also provides very clear information regarding our products and servicesBest regards, Madisonseating.com
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by Liming Pan The cardholder purchased brand name office chairs from our company back in December under our open box specialsThe novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with Madisonseating.comOur company has been in business for many yearsWe have sold our product(s) to many Fortune companies, government agencies and hotel chainsThe customer made his purchase back in December and contacted us in January to say he was missing a feature on his chairHe noticed that other vendors that termed the chair “fully loaded” included a forward tilt option on the chairWe tried to explain to the customer that every vendor selling the chair had different terminology for describing the various models available on the particular chair he selectedThat is why under each model chair we sell on our site we list out all the features the chair will include avoiding any confusionWe directed the customer to the product description page for the chair he selected and showed him that we only advertised the rear tilt lock for that particular chairWe did not advertise the option he was requesting, nor did he pay for this featureAt this time, the customer is well outside the day time frame allotted for returnsThe customer received the correct chair with all the features we advertised to include(We cannot be held responsible for what other vendors are selling and including on their chairs.)There was no error on the shipment and therefore, no exception on returning product outside our day return is warranted at this time Best regards, Madisonseating.com
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] The customer selected an item that was part of our open box clearance saleThe chairs were advertised as open box and defined as items that were returned, refurbished, or overstock of inventoryThe price on the item was therefore heavily discounted from the retail value of $900+ to the sale price of $350+ the customer receivedWe have tried on several occasions to explain to the consumer that the serial numbers are removed as they are associated with the original manufacturer’s warranty, which is not included with her purchaseAny parts or repair must be serviced by Madisonseating.comThe chair can be authenticated at any local dealershipThe serial number is not needed to authenticate the chairWe told the consumer that her purchase included a 10- year warranty with Madisonseating.com exclusivelyTo activate the warranty on her purchase, she need only reference her order numberThe customer received the exact item she requested in the condition that was advertisedThe consumer is past her 30- day time frame allotted for the return of the itemThe customer is welcome to use our warranty service for the next years if she follows the protocol outlined in our warranty termsBest regards, Madisonseating.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still firmly believe that the company has misrepresented the chair and I should not have to pay for return shipping I am planning to return this chair, because I have read from numerous other unhappy customers that once the day mark is reached, they will not refund your money no matter what I will now be out $due to this company's dishonest business practices.I'm very disappointed that the Revdex.com has given this company an "A", which is obviously not an accurate or deserved accolade [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This document is in response to the letter of complaint filed against Madisonseating by [redacted] *** Our records indicate that our mutual customer received a brand name office chair from our establishment back in September, The chair was purchased as an open box special"Open Box" as stated on ourwebsite, simply means that the item has been removed from its original packagingThe chair was returned, refurbished, reconditioned, or the price has been reduced due to an overstock of open box inventoryThe customer received a heavy discount on the chair due the open box condition.In addition, the open box specials included a year warranty with [redacted] .The chair was delivered to the customer in perfect conditionIt was not until July, 2015, after almost years of use; the customer contacted us and said the chair required minor warranty serviceTheheight range on the chair was not working properly.As an alternative to having the customer return the entire chair for service, we sent a replacement cylinder along with detailed instructions for the installationThe customer was informed that if the partproved too difficult to install, she was welcomed to return the entire chair for warranty serviceOnce the product is received in our servicing center we would repair or replace as need beInstead of notifying us that the installation was not going smoothly, the customer decided to discard half the chairThey emailed us with a request to just send a new chair in lieu of the warranty serviceWe tried to explain to the customer that our warranty requires the return of the entire chair if a replacement is requested In addition, if she needed assistance installing the new part, a technician would have been happy to work with her over the phone It is unclear why the customer decided to throw out the productWe cannot repair or replace an item that is not returnedWarranty service in any industry requires a physical return of productIf you have any suggestions on what more we could have done to resolve this issue in a more effective way, we would greatly appreciate your feedback and advice I thank you for your time and attention tothis matter [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was never offered the option to await additional stock in the chair I ordered, only an ugly color, orange, or to pay 40% more for a third color If I were to be offered the next acceptable piece of stock in the color I ordered, without a price hike, my complaint would be resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Stacie Farina
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] The novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with Madisonseating.comThe consumer purchased a brand name chair that retails for $for $We did confirm via photos that the consumer received the correct item in perfect conditionA technician informed the customer that he was assembling the item incorrectlyThe consumer was then sent a video and manual instruction on how to assemble and adjust the chairWe have sold thousands of these chairs to satisfied customersThe assembly is actually quite minor and the adjustments are simple to useIf the customer is still not completely satisfied with the item received, he can return the product for refundWe will even extend the day time frame allotted for returnsAt this time, it does appear that all the customers concerns were addressed immediatelyBest regards, [redacted]
Revdex.com: Okay, I give up You win I accept that the business is not interested in honoring the contract that they offered and agreed to Their latest reply was basically a copy of a prior response, and they never addressed the points I raised about the contract My only consolation is that others will be able to publicly see how you treat customers.If you are wondering why I didn't send back the chair for a refund, recall that the company withdrew their offer of $after they agreed to it They admitted to this in a prior message What should I expect with regards to a full refund if I return the chair? [redacted]
In our previous response to this complaint we did offer the customer the option of returning his chair for refundA special extension to our day return was offered to the customer despite the fact he has not only been in possession of the chair since October 2015, but also using the item happily since the shipment was deliveredThe customer is only complaining that he was charged (rightfully so) for the duty fees assessed to the package when it crossed the U.S.Canadian border.The customer has gone out of his way to write negative reviews about our company in the hopes that we would give into his demand and pay the duty and taxes that were applied to his shipment when crossing the borderAs explained in our previous response, Madisonseating.com is a U.S based company and clearly informs our Canadian customer that custom and entrance fees would be their responsibilityWe would like to assert again that the customer received the product in perfect condition The customer saved hundreds of dollars on the purchase as the item was discounted from its retail valueMadisonseating.com is the largest retailer for brand name office chairOur prices on all brand name ergonomic office chairs are always the absolute lowest selling price onlineWe back our product 100% by offering a free day trial with the purchase.Warm regards, [redacted]
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] The cardholder purchased a brand name office chair from our company back in under our open box specialsThe novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with Madisonseating.comOur company has been in business for many yearsWe have sold our product(s) to many Fortune companies, government agencies and hotel chainsOur records indicate that the product was delivered to the consumer in perfect conditionIn December the customer contacted our company for a warranty requestIt appears the consumer damaged the item during useMadisonseating.com is proud to offer a year warranty on our open box itemsThe customer need only send us the item for repair or replacementWhile parts and labor are free, the customer is only responsible for the shipping costs associated with the warranty request.As the chair became defective during use while in the customer’s possession, we are unable to accept the product back for a refundWe would be happy to service the consumer’s chair once it is received in our warranty departmentBest regards, Madisonseating.com
This reviewer did not provide an order number.We are therefore unable to verify that the reviewer is a legitimate customer of Madisonseating.com.We would be happy to address our return policy once we confirm the reviewer did in fact make a purchase with our company.Warm regards,The Team at Madisonseating.com
[redacted] This document is in response to the letter of complaint filed against Madisonseating by [redacted] .The customer purchased a 100% authentic Herman Miller Aeron chair that was in excellent brand new condition when delivered back in July The customer recently contacted us for warranty serviceThe Herman Miller Aeron chair featured on our website includes a year warranty with Madisonseating.com at no extra chargeThe customer received the replacement part(s) he requested and was assured that we would happily service all his warranty needs for the full years.Since the customer is in possession of the chair for over months, a refund/return is not an option Madisonseating.com###-###-####
This document is in response to the letter of complaint filed against Madisonseating by [redacted] The consumer purchased a brand name office chair from our company back in April As the consumer stated in his complaint, it is difficult to detect the difference in the size of the particular chair you purchased, by just visually looking at the chairWe urge our customers to check out the shipment and notify us of any discrepancy or damage within days of the deliveryWe would be happy to pick up and replace the item free of charge if anything arrives incorrect or not as describedThe consumer only notified us months after receiving and using the chair that he received a (Medium) and not the (Large) size he purchasedNot only did the consumer wait months to let us know about the sizing error, he transported the item to Saudi ArabiaTherefore, we offered the customer a courtesy credit for not receiving the correct sizeWe do feel we have been fair in our resolve on the matter given the circumstanceThank you for your time and attention to this matterMadisonseating.com ###-###-####
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] The novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with Madisonseating.comThe consumer purchased a brand name chair that retails for $for $The open box condition is clearly listed on the title of the itemThe open box description is detailed on our website as wellWe did confirm via photos that the consumer received exactly what was advertisedWe do offer a day returnIf for whatever reason the item is not to your satisfaction, it can be returned for refundThe customer contacted us stating they did not find the item to be suitable for their needsWe told the purchaser they were welcome to return the product under our day satisfaction guaranteeOnce the item is received back in our facility a refund will be issued back to the accountThe customer is responsible for the return shipping expenseAt this time, it does appear that all the customers concerns were addressed immediatelyOur website also provides very clear information regarding our products and servicesBest regards, Madisonseating.com
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by Liming Pan The cardholder purchased brand name office chairs from our company back in December under our open box specialsThe novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with Madisonseating.comOur company has been in business for many yearsWe have sold our product(s) to many Fortune companies, government agencies and hotel chainsThe customer made his purchase back in December and contacted us in January to say he was missing a feature on his chairHe noticed that other vendors that termed the chair “fully loaded” included a forward tilt option on the chairWe tried to explain to the customer that every vendor selling the chair had different terminology for describing the various models available on the particular chair he selectedThat is why under each model chair we sell on our site we list out all the features the chair will include avoiding any confusionWe directed the customer to the product description page for the chair he selected and showed him that we only advertised the rear tilt lock for that particular chairWe did not advertise the option he was requesting, nor did he pay for this featureAt this time, the customer is well outside the day time frame allotted for returnsThe customer received the correct chair with all the features we advertised to include(We cannot be held responsible for what other vendors are selling and including on their chairs.)There was no error on the shipment and therefore, no exception on returning product outside our day return is warranted at this time Best regards, Madisonseating.com
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] The customer selected an item that was part of our open box clearance saleThe chairs were advertised as open box and defined as items that were returned, refurbished, or overstock of inventoryThe price on the item was therefore heavily discounted from the retail value of $900+ to the sale price of $350+ the customer receivedWe have tried on several occasions to explain to the consumer that the serial numbers are removed as they are associated with the original manufacturer’s warranty, which is not included with her purchaseAny parts or repair must be serviced by Madisonseating.comThe chair can be authenticated at any local dealershipThe serial number is not needed to authenticate the chairWe told the consumer that her purchase included a 10- year warranty with Madisonseating.com exclusivelyTo activate the warranty on her purchase, she need only reference her order numberThe customer received the exact item she requested in the condition that was advertisedThe consumer is past her 30- day time frame allotted for the return of the itemThe customer is welcome to use our warranty service for the next years if she follows the protocol outlined in our warranty termsBest regards, Madisonseating.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still firmly believe that the company has misrepresented the chair and I should not have to pay for return shipping I am planning to return this chair, because I have read from numerous other unhappy customers that once the day mark is reached, they will not refund your money no matter what I will now be out $due to this company's dishonest business practices.I'm very disappointed that the Revdex.com has given this company an "A", which is obviously not an accurate or deserved accolade [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This document is in response to the letter of complaint filed against Madisonseating by [redacted] *** Our records indicate that our mutual customer received a brand name office chair from our establishment back in September, The chair was purchased as an open box special"Open Box" as stated on ourwebsite, simply means that the item has been removed from its original packagingThe chair was returned, refurbished, reconditioned, or the price has been reduced due to an overstock of open box inventoryThe customer received a heavy discount on the chair due the open box condition.In addition, the open box specials included a year warranty with [redacted] .The chair was delivered to the customer in perfect conditionIt was not until July, 2015, after almost years of use; the customer contacted us and said the chair required minor warranty serviceTheheight range on the chair was not working properly.As an alternative to having the customer return the entire chair for service, we sent a replacement cylinder along with detailed instructions for the installationThe customer was informed that if the partproved too difficult to install, she was welcomed to return the entire chair for warranty serviceOnce the product is received in our servicing center we would repair or replace as need beInstead of notifying us that the installation was not going smoothly, the customer decided to discard half the chairThey emailed us with a request to just send a new chair in lieu of the warranty serviceWe tried to explain to the customer that our warranty requires the return of the entire chair if a replacement is requested In addition, if she needed assistance installing the new part, a technician would have been happy to work with her over the phone It is unclear why the customer decided to throw out the productWe cannot repair or replace an item that is not returnedWarranty service in any industry requires a physical return of productIf you have any suggestions on what more we could have done to resolve this issue in a more effective way, we would greatly appreciate your feedback and advice I thank you for your time and attention tothis matter [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was never offered the option to await additional stock in the chair I ordered, only an ugly color, orange, or to pay 40% more for a third color If I were to be offered the next acceptable piece of stock in the color I ordered, without a price hike, my complaint would be resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Stacie Farina
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] The novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with Madisonseating.comThe consumer purchased a brand name chair that retails for $for $We did confirm via photos that the consumer received the correct item in perfect conditionA technician informed the customer that he was assembling the item incorrectlyThe consumer was then sent a video and manual instruction on how to assemble and adjust the chairWe have sold thousands of these chairs to satisfied customersThe assembly is actually quite minor and the adjustments are simple to useIf the customer is still not completely satisfied with the item received, he can return the product for refundWe will even extend the day time frame allotted for returnsAt this time, it does appear that all the customers concerns were addressed immediatelyBest regards, [redacted]
Revdex.com: Okay, I give up You win I accept that the business is not interested in honoring the contract that they offered and agreed to Their latest reply was basically a copy of a prior response, and they never addressed the points I raised about the contract My only consolation is that others will be able to publicly see how you treat customers.If you are wondering why I didn't send back the chair for a refund, recall that the company withdrew their offer of $after they agreed to it They admitted to this in a prior message What should I expect with regards to a full refund if I return the chair? [redacted]
In our previous response to this complaint we did offer the customer the option of returning his chair for refundA special extension to our day return was offered to the customer despite the fact he has not only been in possession of the chair since October 2015, but also using the item happily since the shipment was deliveredThe customer is only complaining that he was charged (rightfully so) for the duty fees assessed to the package when it crossed the U.S.Canadian border.The customer has gone out of his way to write negative reviews about our company in the hopes that we would give into his demand and pay the duty and taxes that were applied to his shipment when crossing the borderAs explained in our previous response, Madisonseating.com is a U.S based company and clearly informs our Canadian customer that custom and entrance fees would be their responsibilityWe would like to assert again that the customer received the product in perfect condition The customer saved hundreds of dollars on the purchase as the item was discounted from its retail valueMadisonseating.com is the largest retailer for brand name office chairOur prices on all brand name ergonomic office chairs are always the absolute lowest selling price onlineWe back our product 100% by offering a free day trial with the purchase.Warm regards, [redacted]
To Whom It May Concern: This document is in response to the letter of complaint filed against Madisonseating by [redacted] The cardholder purchased a brand name office chair from our company back in under our open box specialsThe novelty with our company is that we sell brand name ergonomic office chair that retail for close to $1000+ at practically half the price ($450+)We back our open box products 100% by offering a day return and year warranty with Madisonseating.comOur company has been in business for many yearsWe have sold our product(s) to many Fortune companies, government agencies and hotel chainsOur records indicate that the product was delivered to the consumer in perfect conditionIn December the customer contacted our company for a warranty requestIt appears the consumer damaged the item during useMadisonseating.com is proud to offer a year warranty on our open box itemsThe customer need only send us the item for repair or replacementWhile parts and labor are free, the customer is only responsible for the shipping costs associated with the warranty request.As the chair became defective during use while in the customer’s possession, we are unable to accept the product back for a refundWe would be happy to service the consumer’s chair once it is received in our warranty departmentBest regards, Madisonseating.com