Auto Villa Outlet

Complaint: [redacted] I am rejecting this response because: Autovilla told me to call them and let them know what is wrong with my car etcI am letting my attorney take it from here, regarding the issues I am a busy person with work, school etcmy car has been unserviceable since November I will call you when it is convenient for me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/01/21) */ Contact Name and Title: [redacted] , President Contact Phone: XXXXXXXXXX Contact Email: ***@mchenryautovilla.com Mr [redacted] purchased a BMW with 194,miles on it 8.12.2014,knowing that the vehicle was sold AS ISAnd signed the AS IS buyers orderWe have offered to work on the vehicle at our shop at a discounted rateThe customer wants to assume zero cost to himWe will give him a discount on the parts and labor Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) When the car broke down I called themWhat Mr[redacted] told me was to bring the car in for a trade in on another carI agreed so he rewrote a new contract then asked me for hundred dollars moreHe let us take the new car home and my daughter got into an accident the insurance cowrote the car off as a total loss.my insurance cogave them a check for the lossI wasn't able to finance the other car it was over my credit limit so They gave me my car back and kept my money [redacted] promised to call me back to have his mechanic work on my carThe wright thing for Mr [redacted] to have told me was heres your money back I can't help you, but instead he made promises he never kept and never called me backThe one thing he did keep was my money.I want him to give me my money back or fix the car.if not I want my money back and I will take it somewhere else for repairsp.s they never offered to work on my car at a discounted rateMy mechanic told me it would cost about 500.oo or so to make the repairs plus laborThey got of my money and they still want to charge me for parts and labor? I'm stuck making payment's and have no vehicle or money to repair a car I bought months ago it broke down only after monthsMy daughter needs this car to get to workThanks to them she lost her job Final Business Response / [redacted] (4000, 12, 2015/02/17) */ Can you please provide a valid receipt for the fifteen hundred dollars you put down thank you

I'm sorry you're have trouble with the MustangAccording to the warranty provider you canceled your warranty with them effective Jan 11th (Almost year ago)We would have been happy to check your car into our service department if you were having problemsWe also attempted to reach you by phone multiple times in the last few daysWithout looking at your car its impossible to speculate what could be causing your problem

Complaint: [redacted] I am rejecting this response because:Autovilla told me to call them and let them know what is wrong with my car etcI am letting my attorney take it from here, regarding the issues I am a busy person with work, school etcmy car has been unserviceable since November I will call you when it is convenient for me Sincerely, [redacted]

The vehicle was sold on The temporary plates and registration provided on the day of sale is valid for days from the date of sale Financing did take a couple of days to finalizeIt was between two different lenders [redacted] and [redacted] lakes Upon finalizing the financing the trade was paid off right awayCustomers plates and registration will arrive at the dealership within the expectable time frame the state allows The customer will be notified by phone and mail if they would like the plates and registration mailed to them or if they wish to pick them up As far as any issues with the truck, it was sold in as is condition Auto Villa did agree to replace all new tires after the sale ,in which Auto Villa incurred the cost

We would like to assist you on this problem, but we need more detailsWhen you refer to "Back Taxes" do you mean sales tax that you are paying for the purchase of the truck in your home state? We have tried to call you multiple times and have been unsuccessful in speaking with youFeel free to call the store or reply here with more details

Complaint: [redacted] I am rejecting this response because: The company and its employees have lied multiple times, blatantlyThey are witholding $from my personal account with no legal reason to do soI am looking into ways to press charges for theft including damages for time wastedAn in-store credit is not a legal form of tenderI would never purchase a vehicle from this company or advise any other person to do soIn my research I have found multiple other customers whom have had poor and illegal experiences with [redacted] and have reached out in a collaborative effort to bring legal recourse to the company if they cannot resolve the numerous claims against themThey prey on women and young kids which is extremely unethical as well Sincerely, [redacted]

I bought a Tahoe from AutoVilla approximately year agoIt has been nothing but a great experience sinceI recommend them to anyone who wants a nice vehicle without the BSFlexible payments, customer service rockstry them before you get haggled from other dealers

Initial Business Response /* (1000, 5, 2015/05/07) */
Contact Name and Title: ***
Contact Phone: president
Contact Email: ***@***.com
Customer bought the car with intentions of it being for personal useWe had no knowledge of who was going to be driving the car
after the purchaseThe customer gave us all of the necessary stipulations that the bank required, and signed all of the documentsHe left happy and satisfiedOnce he said there was a problem and did not want the car any longer we offered to trade in it in for same sales price in which he paidWe also replaced both rear tires for the customer , a week after delivery of the car at no cost to the customerAny other service problems we are open to helping or trading in, without any loss to customer
Initial Consumer Rebuttal /* (3000, 8, 2015/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't accept the response first of all he is not the one who create this problem,if he spoke to his agent then the agent lied,because he did it in a wrong way or to deal his customer,and I don't even know this guy I just heard his name as *** or ***,the big mistake he made is he enrolled me in the car insurance without knowing me and the attorney will take care of this,one more thing I didn't came into your place and he came into our house and let it sign some documents without explaining to me the detail,he said just sign it every things fine, my intention is to help my sister boyfriend to buy a car NOT mine because me and my Dad is planning to buy a car of my own after he finished his car on august,so I'm very much aware with my credit I'm only years old and I don't want to owe as big as this amountYou said I can trade this car but can cost me a lotThere is no problem regarding your service my concern is on how they put the responsibility on me that I'm not ready yet, How come that other people went there to buy a car and but its own my name and I don't even see the car your location but everything is on my name,even the car insurance was surprised when they called me that I'm not the owner of this car, this is a big fraudulent case,the documents is all legal matters how come they put it in my name without my consentNow I'm having a physical depressed of thisWhen the buyer called your agent regarding this problem he said just bring the car back here and just pay a little bit for using the car,and when we got there he you cannot return the car because we don't owned the car,so its all tricky your place is too very far from our place but he us come over there and nothing is happened,I knew the agent will make any possible just to have a customer and have a commissionNow I think this is enough for you to understand of what happened, if you are not aware of what the agent doing,please fix it because I'm not a buyerThank you
Final Business Response /* (4000, 14, 2015/05/30) */
We are doing our best to satisfy our customer, but a trade in is the only way we can help in this situation*** please contact us if the you would like to peruse this option or if we can help you with any service issues
Final Consumer Response /* (4200, 16, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Right now I cannot decide of what you offered me, I need to talk to my legal adviserRight now I have a lot of things to do and I will refer this first to someone who knows the right oneLast week we recieved letter from you regarding payments that you did not recieve for days,eventhough the buyer already sent payment before their due date and already had a confirmation number,so it's shows that your office is not operating wellSo this is it I won't accept your offer

Complaint: ***
I am rejecting this response because:I'll accept the running board that
are suppose to be shippedbut for not being up front and not telling the truth about why the *** wasn"t registered and one lie after other and too too get the Revdex.com involved and the state police I finally getting action over monthsthe vehicle shouldnt of never been sold unless the title was filled out right.need too have someone pay more attentionsending temporary plates does not register a vehiclenothing wrong with the plates that were taking off the truck that was traded inthe bill of sale has the plate number on vehicle that are on ithow can a car company send different plates that is not on bill of saleso for all the the AGONEY and trouble I beliieve I should get new tires that are not weather checkedThis tuck could of not of been inspected***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: my problem has not been resolved/ I have not been contacted via phone like auto villa is claiming
Sincerely,
*** ***

We are currently working on resolving the title problem*** is also working on getting you a set of running boardsPlease consider *** *** as your contact from this point on

Buisness is a total scam! Been waiting for wi.plates for over months (to which I was charged for!.) Everytime time I inquiry about them I get a line of B.S.an when I call the D.M.V.(Wi) I find that they have never been ordered!so my suggestion is RUN find another reputable dealer,the star rating on this biz.should be half a star if that!like I stated before in the months without plates I have heard more excussed than an employee who doesn't want to work!!!!!!that's differant phone calls!!within a month period!

Not really sure why you're avoiding our calls, but here is a log of our attempts
***
1-9-10:55am--- You answered and promised to call back8pm We called and left a message
1-10-9:17am L/M
1-11-10:13am L/M
and this is not including attempts from the previous week
We are considering this issue closed due to lack of communication from our customer

Initial Business Response /* (1000, 5, 2015/01/21) */
Contact Name and Title: *** *** , President
Contact Phone: XXXXXXXXXX
Contact Email: ***@mchenryautovilla.com
Mr*** purchased a BMW with 194,miles on it 8.12.2014,knowing that the vehicle was sold AS ISAnd signed
the AS IS buyers orderWe have offered to work on the vehicle at our shop at a discounted rateThe customer wants to assume zero cost to himWe will give him a discount on the parts and labor
Initial Consumer Rebuttal /* (3000, 8, 2015/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When the car broke down I called themWhat Mr.*** *** told me was to bring the car in for a trade in on another carI agreed so he rewrote a new contract then asked me for hundred dollars moreHe let us take the new car home and my daughter got into an accident the insurance cowrote the car off as a total loss.my insurance cogave them a check for the lossI wasn't able to finance the other car it was over my credit limit so They gave me my car back and kept my money *** promised to call me back to have his mechanic work on my carThe wright thing for Mr*** to have told me was heres your money back I can't help you, but instead he made promises he never kept and never called me backThe one thing he did keep was my money.I want him to give me my money back or fix the car.if not I want my money back and I will take it somewhere else for repairsp.s they never offered to work on my car at a discounted rateMy mechanic told me it would cost about 500.oo or so to make the repairs plus laborThey got of my money and they still want to charge me for parts and labor? I'm stuck making payment's and have no vehicle or money to repair a car I bought months ago it broke down only after monthsMy daughter needs this car to get to workThanks to them she lost her job
Final Business Response /* (4000, 12, 2015/02/17) */
Can you please provide a valid receipt for the fifteen hundred dollars you put down
thank you

Complaint: ***
I am rejecting this response because:I'll accept the running board that are suppose to be
shippedbut for not being up front and not telling the truth about why the *** wasn"t registered and one lie after other and too too get the Revdex.com involved and the state police I finally getting action over monthsthe vehicle shouldnt of never been sold unless the title was filled out right.need too have someone pay more attentionsending temporary plates does not register a vehiclenothing wrong with the plates that were taking off the truck that was traded inthe bill of sale has the plate number on vehicle that are on ithow can a car company send different plates that is not on bill of saleso for all the the AGONEY and trouble I beliieve I should get new tires that are not weather checkedThis tuck could of not of been inspected***
Sincerely,
*** ***

I just want to say be careful dealing with this businessI did business with them in I am from Wisconsin and seen a *** ram like the trucks I currently have that they had for sale on the inner netWhen I first seen the truck it was listed for $sale priceWhich I have a copy of the truck that I printed before I went to look at itBeing late in the day and finally finding the place in the dark I did test drive the truck and looked it over in the darkThe salesman Don, was good talked me into the truckWhen financing was approved the price jumped to $I had to put down $and left that night with the truck after I had to wait for a driver to come from Wisconsin to drive one of my other *** trucks back to Wisconsin, following meThe next morning when I got a better look at the truck it was scratched that the pictures and the dark the night before I did not seeThis I over looked because it was a business truckA week passes and I get a call that *** *** would not finance the truck through that dealership that I had to sign a new finance paper from Gurnee *** and I never purchased the truck or ever even been to that dealershipDon brought me papers from Illinois to Wisconsin for me to signHe asked for the papers from Auto Villa back that I hadI did not give them to him or did he leave me copies of the new financing from Gurnee ***Now the price jumped another $because Gurnee *** had to get in the dealWhen I purchased this truck it was advertised with a rebuilt transmission, the transmission was never replaced or rebuiltI experienced problems and took it to Hub *** in Wisconsin and was told the transmission was never rebuiltI also asked if the truck was ever in an accident and they said noI took it to a body shop and was told do you know that this truck was in a accident at some point and timeAgain no but know I could see that it was by what they pointed outWhen looking at the truck I seen new tires and with the miles I could see why, but when I starting noticing uneven wear on the front tires it was brought to my attention that the truck had front end problemsOk know I see why tires were put onI never noticed that even the front seats were different tad off in color and fabric designWas this because of an accident? Most likely yesThe body shop showed me were the drivers side doors were off on alignment from some sort of crashI asked Don for a copy of the financing from Gurnee *** and never received themI also asked for the remote to the doors and extra key to which they said they would send me again never received themThe key I had was suppose to have a chip in it and didn't again extra cost from a *** dealershipI had nothing but problems and went to trade it in and found out how much more I was going to looseWhat this place does and my opinion takes the vehicles amour all's the hell out of them, takes WD-to the body to lesson the scratchesMakes promises they do not deliver on, takes advantage on people that put trust in that there word is goodThat was far from the truthIf this was a Wisconsin business I would sue them, but this was purchased in Illinois and not dealing with courts in IllinoisI am looking for another truck to ad to my fleet and when I see this place on the inner net it sickens mePlus Gurnee *** *** *** should be a reputable dealership and they get involved with a sale when the truck was never purchased through them?
So again be very careful dealing with either dealershipI would not recommend either and learned keep your money in your stateIf this was Wisconsin I most likely would win double damages and or Autovilla would have there license revoked because of there criminal act of the sale of this transaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The vehicle was sold on 12.26.15. The temporary plates and registration provided on the day of sale is valid for 90 days from the date of sale. Financing did take a couple of days to finalize. It was between two different lenders [redacted] and [redacted] lakes. Upon finalizing the financing the trade was...

paid off right away. Customers plates and registration will arrive at the dealership within the expectable time frame the state allows. The customer will be notified by phone and mail if they would like the plates and registration mailed to them or if they wish to pick them up. As far as any issues with the truck, it was sold in as is condition.  Auto Villa did agree to replace all new tires after the sale ,in which Auto Villa incurred the cost.

Initial Business Response /* (1000, 5, 2015/01/21) */
Contact Name and Title: [redacted] , President
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@mchenryautovilla.com
Mr. [redacted] purchased a 2003 BMW with 194,000 miles on it 8.12.2014,knowing that the vehicle was sold AS IS. And signed the AS...

IS buyers order. We have offered to work on the vehicle at our shop at a discounted rate. The customer wants to assume zero cost to him. We will give him a discount on the parts and labor.
Initial Consumer Rebuttal /* (3000, 8, 2015/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When the car broke down I called them. What Mr.[redacted] told me was to bring the car in for a trade in on another car. I agreed so he rewrote a new contract then asked me for 1500.00 hundred dollars more. He let us take the new car home and my daughter got into an accident the insurance co. wrote the car off as a total loss.my insurance co. gave them a check for the loss. I wasn't able to finance the other car it was over my credit limit so They gave me my car back and kept my money [redacted] promised to call me back to have his mechanic work on my car. The wright thing for Mr. [redacted] to have told me was heres your money back I can't help you, but instead he made false promises he never kept and never called me back. The one thing he did keep was my money.I want him to give me my money back or fix the car.if not I want my money back and I will take it somewhere else for repairs. p.s they never offered to work on my car at a discounted rate. My mechanic told me it would cost about 500.oo or so to make the repairs plus labor. They got 1500.00 of my money and they still want to charge me for parts and labor? I'm stuck making payment's and have no vehicle or money to repair a car I bought 5 months ago it broke down only after 3 months. My daughter needs this car to get to work. Thanks to them she lost her job.
Final Business Response /* (4000, 12, 2015/02/17) */
Can you please provide a valid receipt for the fifteen hundred dollars you put down.
thank you