Auto World USA, Inc.

This business response was received by Revdex.com via fax and is a copy/paste by Revdex.com staff member ***AUTO WORLD USA, INCBROADWAY BEDFORD, OHIO *** *** *** December 7, 2017 Revdex.com Euclid Ave, 4th floor Cleveland, Ohio 44115 Attn: ***
*** RE: Complaint *** *** *** Dear Ms***: Here is the response from Auto World USA, IncAttached please find a copy of a check submitted to *** and it was deposited into their accountThe check has cleared our bank. We are trying to find out why they haven't posted the money to Mr*** accountAt this time we haven't gotten any answersClearly it is evident that they received the moneyMaybe, Mr*** needs to keep trying *** and finding out what is wrongThis is *** faultWe will keep trying also. Respectfully yours,Terri D*** General Manager CC: file Attachments

I have discussed with Mr*** via telephone his complaintEveryone's perception is differentThe vehicle only has 15,miles on the vehicleAn error was made at the BMV title company and Mr*** has been sent the correct Title which a copy is attachedMr*** is a Wholesaler and the
vehicle was sold AS ISHe could have had a third party inspection on the Pontiac Firebird which he chose not to do. Mr*** has the corrected titleAuto World USA, Inc., respectfully decline to provide any remedies sought by MrTuttle. Respectfully yours, *** *** General Manager

AUTO WORLD USA, INC. BROADWAY BEDFORD, OHIO 44146 440-439- 440-439-FAX1# February 6, 2017 Revdex.com Euclid Avenue 4th floor Cleveland, Ohio 44115 Attn: *** *** *** *** ***
***
*** ** *** *** *** Dear *** *** Here is Auto World USA response*** *** purchased a *** *** *** from Auto WorldAttached you will find all documentation signed by *** ***Waiver of Service Contract, Delivery Confirmation signed by him saying he received all of the products and services promised to him, WE OWE saying northing owed, nothing due signed by himA BUYERS GUIDE AS IS signed by MrStanley saying You will pay all costs of any repairs, The dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicleIT ALSO STATES BALANCE OF FACTORY WARRANTYThe balance of factory warranty would be whatever the factory states is still under warrantyWe at Auto World do not make that decision what the factory states is left on the vehicle. Also, *** *** has left his vehicle here which he was supposed to conic and pick upTo date his other vehicle is still here that he drove here in. The vehicle was purchased AS ISTherefore, business prudence dictates that Auto World USA, Inc., respectfully decline to provide any remedies sought by *** *** Respectfully yours. Terri D***
*** ***

Please refer to the attached (2) repair estimates as received by Revdex.com via email from the consumer

I searched my records and I do not have a customer that purchased a vehicle from Auto World with the name of *** ***Respectfully yours, Terri D*** General Manager

** from Revdex.com received the response to this consumer's complaint via fax :Please also refer to attached documentsTo whom it may concern: *** *** purchased a *** *** *** on 02/23/The customer test drove the unit and had the opportunity as all customers do for a third
party inspectionThe customer opted to continue with the purchase after her test driveThe customer then financed through one of the dealership's third party lendersThe customer was quoted a monthly payment including gap and warranty protectionThe customer agreed to the paymentThe sales price of the vehicle was disclosed to the customer on a retail purchase agreement that she signed along with the dealershipAt this time the customer inquired about getting a lower priceThe customer was informed that any reduction in price would cause the purchase to fall apart as the contract was being purchased at a discount by the lenderThere is a form that is provide to the customer that also denotes the purchase at a discount by the lender and the customer has an electronic signature attached to this fromThe customer physically signed a form consenting to the use of electronic signatures for the loan processThe customer after purchase wanted to return the car Nit as the contract provides for no cooling off period and loan paperwork had already been processed, this was not an optionThe customer seems to be having issues with the vehicle after purchase but fortunately has a warranty but as of this point has not explored the options of doing a warranty claim to help cover these issuesIf the customer chooses, the dealership's service department works with this company and can help in the claims processThe customer also states that they were overcharged for the carNone of our cars are advertised on our lot with a listed sales price so there is no change that can take placeOur cars have internet listings that can show an advertised priceThese prices are subject to change and to protect the interest of the dealership, at the bottom of each one of these listings there is a statement that prices are believed to be accurate but are not guaranteed as such for accuracyThe customer was full aware of the price being charged at time of purchase and signed as such

This business response was received by Revdex.com via fax.October 24, 2017 Revdex.com Euclid Ave., 4th fl Cleveland, Oh 44115 Attn: *** *** Ref: ID *** *** *** Dear Ms***: This is Auto World's response to *** *** complaintMs
*** purchased a Used Vehicle *** *** ** with 89, miles on vehicle August 21, Ms*** in fact picked out the vehicle that was at another dealership Hyundai of Bedford which we purchased for herMs*** wanted the vehicle test drove the vehicle and purchased the ** ***We had a WE OWE to Ms*** to repair driver side and passenger side door locks and check lug nuts which we didWe also repaired the leakI do not understand her complaintWarranties cover what they cover they don't cover everything on a vehicleThere is not a lot wrong with vehicleI will remind her that it is a *** USED VEHICLENobody is trying to take advantage of Ms***We never heard about the heat not working or A/CThat is news to Auto World USAIn reading her complaint we repaired all that we were supposed to and then did the oil leak also didn't cost her anythingShe keeps talking about vehicle being a ** alsoThat doesn't make any sense to me. The vehicle was a Used Vehicle *** it is years old going on years old not newTherefore, business prudence dictates that Auto World Inc., respectfully decline to provide any remedies sought by *** ***. Respectfully yours,Terri D*** General Manager CC: file Attachments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The complaint I made was 100% truthI did not speak in half truths as they did.She stated that I signed the "as-is" document that stated "balance of factory warranty" That is true but not the WHOLE truthShe stated it is my responsibility to determine the "balance"As I stated in my complaint both the salesman and the finance manager told me SPECIFICALLY that there was a yr - 100,mile warranty on the vehicleI specifically stated I would not leave the lot without a warranty on the vehicle, that is when they assured me that I had that remainderThey either mislead me or are not doing their job properly by being knowledgeable about their products and statements(I have a recording of a phone conversation with the salesman where he states this conversation did take place She also stated my other car was still on their lotThat is correct (their lot is hours from my house)I do not have a reliable vehicle to drive to pick it up since the vehicle I purchased from them is not runningI did however rent a car (one way cost $110.00) to go pick it upWhen I arrived they had removed the plate from my vehicle (another indication of how organized their "inspection and service deptis)The salesman stated he was very sorry that they made a mistake and there was nothing they could do (AGAIN)So I have to drive my vehicle hours with no license plate and then go to the DMV and pay to get a new one, again because of their mistake. Here is the 100% truths about this deal - no half truths - no misleading:They mislead me into signing a document that they are falling back on after they sold me a faulty vehicle that broke down after two weeks of ownership(Contact the *** *** Tom L*** and sales person Steven C*** and ask them to make a statement, if they say the conversation did not happen then they are not being truthful). 2. One time when I called in they thought I was another customer and got on the phone and yelled at me because they thought I was a customer calling into complain about the cost of putting brakes on their car, that they would not pay for it, but could sell them to him at his costThey apologized and hung up when they found out I was not the correct customerWhen I picked up my other vehicle last night a customer that just bought a vehicle came in to tell them that the issue (tie rods) that was supposed to be fixed was not and he was also upsetI only say this because when *** took apart my motor they said it was evident to them that the vehicle had not been servicedWhen I told Terri and the others involved they got very defensive that they "go through two detailed inspections and every car is serviced"My statement here is if that is the case and I have only been on the lot twice how am I having these issues (motor, strut, brakes etc) and how are all these other customers concerns occurringIt looks to me like there is a lack of detailed servicing and inspections on these carsSelling cars that need work and hoping the customer doesn't notice or complain. I am not looking for a handoutI want them to stand up and do what is rightThey told me I had 21,miles of factory warrantyI drove the car miles and the engine locked up due to the oil in the engine either not being changed or being the wrong typeI did nothing to the vehicle to cause the damageI now will have no vehicle for weeks, have incurred costs (dollars a day to drive my truck to work versus dollars a day to drive this car if it ran), tow bills, rental car bills, extra license fees, two days off of work @ dollars a day, and just a stressful experience when all I asked was for them to either take the car back or pay *** to fix it when I looked into contacting Terri I looked online to see who I was contacting and saw her picture (very unprofessional) on their website and I did what I said I should never do and judged how this was going to go based on that pictureI know that sounds weired but I knew she would try to get out of this and I was rightHad I not been told I had a warranty and in good faith signed that document we would not be having this issueI would have accepted this and went onThey can resolve this issue by offering a settlement for my troubles as this is costing me a fortune and I am making payments on a vehicle they sold me that they did not take care ofThey state they did but the inspections don't line up with their statementsI made the mistake of stopping in on this lot and trusting what I was toldThey sold me a faulty vehicle and will not back up their statements or productThis is probably the worst company I have ever dealt withThis should not just be wrong , it should be illegal as from what I have witnessed it happens often. If they are HONEST they know there is not a single statement made by me that is not accurateThey will not however be honest and do the right thingI will probably have no choice but sue them for my troubles, new engine, time off work, license, daily vehicle cost increaseupwards of $when all I asked was for them to do the right ting and take the car backI want paid for my time off work and money towards fixing the carThat is the only way this gets resolved without going to courtI will not let them get off financially when I know I am rightI even have a recording from their employee stating I am right
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI had the car months I shouldn't have computer issues happening you never even tried to offer any help you never returned any phone calls when I came up there all you did was claim you were busy but smoked a million cigarettes while I waited there for a response I understand it is as is but come on now do you think I would have bought a car for 19k with a electrical problem seriously I have children and need to get around I found a computer on *** and my injecters I'm asking if you could help with the purchase it will cost 350$ instead of y'all sold me a Warrenty stating no deductible if repairs are made there but when I come there y'all lie and say it takes special tools to work on my car which is even metro Lexus will tell you my car is still a toyota I'm asking can you please help with the 350$ and I will pay the rest that's all I ask
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Please accept the following as the response of Auto World USA, Incto the Revdex.com Complaint ID ***, forwarded to us on April 30, Please be advised that *** *** purchased a Volkswagen Passat vin# *** on August 31, Mr.*** purchased this
vehicle AS-IS, without purchasing a separate warranty for the vehicleFor your convenient reference we have enclosed a copy of the Buyer's Guide, a copy of the WE OWE stating we Owe NOTHING, a copy of a signed Waiver of Service Contract.Unfortunately, we do not have the capability of knowing what could happen later on with a vehicle. Accordingly, for the reasons stated above, Auto World USA, Incmust respectfully decline responsibility with respect to the above-referenced complaint.Should you require any further information with respect to this matter, please advise.Respectfully yours,*** *** General ManagerCc; ?le, enclosures

This is Auto World USA, IncresponseMs*** purchased the vehicle Feb.28, 2015, AS-IS (copy attached)Ms*** purchased a warrantyIf the warranty won't ?x the vehicle she is on her own to repair her vehicle.Therefore, business prudence dictates that Auto World USA, Inc.,
respectfully decline to provide any remedies sought by Ms***.Respectfully yours, *** ***General Manager

Revdex.com and Terri D***:
I have reviewed the response in reference to complaint ID ***, and find that this resolution is
certainly satisfactory to me. Additionally, I am confirming that I have received the check via USPS on March, 25,
Regards,
Rocortis ***

This business response was received by Revdex.com via fax and is a copy/paste (you may also refer to the attached document.)AUTO WORLD USA, INCBROADWAY BEDFORD, OHIO 440-439-440-439-fax# November 28, 2017 Revdex.com Euclid Ave., 4th Floor Cleveland, Ohio
44115 Attn: *** *** Complaint *** *** *** Dear *** *** This is Auto World USA, IncresponseFirst, of all let me say that the purchaser of a Jaguar means nothing to meI can't answer something without information.Respectfully yours, Terri D*** General ManagerCC: file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Legalities That's a shame they would go back on their word Did they mention un authorized work on my vehicle that caused more repairs on my end? No Or how about the very unprofessional hack job they did on the we owe Front end is still shaking and the tires are not balanced Then we have to tali about how many months they had the vehicle in their garage vs my own garage*warning* buyer beware
Regards,
*** ***

I have recorded conversations between Michael the salesman and I where he told me that there was no way I would be able to return the truck because my bank was in a binding contract and stating they would fix the stuff wrong with the truck and I started naming off stuff and kept making up excuses. The conversations are on a hand held recorder. Is there any way of getting them to someone to hear them? I'm not too sure what to do at this point. What are my options to have someone available to play them for confirmation?

My previous response stands. Wholesale is Wholesale

Please accept the following as the response of Auto World USA, Incto the Revdex.com complaint ID ***Please be advised that *** *** purchased a Volkswagen CC sport AS IS on July 3, Attached please find Buyers Guide stating YOU WILL PAY ALL COSTS FOR ANY REPAIRSWE OWE stating
that we owe NOTHINGAlso a delivery confirmation signedWe had Ms*** vehicle back a few times to look at her complaintUnfortunately, we could not recreate the problemMs*** purchased a Warranty on vehicleI am not responsible for yes or no's on repairs for vehicles from other companies. The vehicle was purchased AS ISTherefore, business prudence dictates that Auto World USA, Increspectfully decline to provide any remedies sought by Ms***. Respectfully yours, *** ***

AUTO WORLD USA, INC. 500 BROADWAY BEDFORD, OHIO 44146 440-439-5000 February 1, 2017 Revdex.com 2800 Euclid Ave 4th floor Cleveland. Ohio 44115 Ann: [redacted] Dispute Resolution Team Leader RE: [redacted] ID[redacted]
Dear Ms....

[redacted]: Here is Auto World's USA response. [redacted] purchased a 2010 [redacted] from Auto World USA, Inc. on December 16, 2016. The vehicle was purchased AS IS. The complaint is about a windshield being replaced. Attached you will find correspondence on replacing the windshield with [redacted]. Mrs. [redacted] did not call and confirm an appointment which she was supposed to do. The confirmation number is on the attached paperwork. Also, regarding the accusation that the car is stolen because they did not receive title is totally inappropriate. Attached you will also find a copy of the title that is in their name and with the date of January 17, 2017. [redacted] Bank is lien holder and is an e-titic which means they have the title and the [redacted] needs to get a copy from them. Also, you will find a copy of a check made out to than in the amount of $527.00. Final Payment for WE OWE. Therefore, business prudence dictates that Auto World USA, Inc. respectfully decline to provide any remedies sought by [redacted]. Respectfully yours,Terri D[redacted] General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our response stays the same.  The vehicle was purchased AS IS. Respectfully, [redacted]