Auto World

6/9/15To Whom it May Concern,This letter is în response to complaint/ID [redacted] The morning of April 24th, [redacted] arrived at our dealership promptly after AM, [redacted] proceeded to spend several hours Inspecting the inside and out of the [redacted] before test drivingAfter test driving a price concession was made from the asking price based on minor concerns by [redacted] The said vehicle was state inspected prior to [redacted] leaving the lot with the truckMechanically everything was sound, with no problems or issues, Our first contact with [redacted] was nearly weeks after the initial purchaseWe asked [redacted] to send any invoices he may have for repairUpon receiving those invoices it appears [redacted] was doing maintenance and cosmetic refurbishing that was not part of his mechanical breakdown protection, Auto World Sales and Service LLC values all of our customers and their concerns, however in this case we feel that there was no wrong doing on our behalf.Thank you,

8/1/2016Dear [redacted] ***,This is in response to your letter dated 7/26/ID # [redacted] , As to the first item in question, [redacted] traded his vehicle on 7/6/with a payoff amount good thru 7/16/The payoff amount was paid by Auto World Sales and Service in a timely fashion Apparently [redacted] had an autopay account set up with [redacted] Credit Union which withdrew his funds prior to his payoff; customarily banks will refund any overage on payoff amounts to the customerOur guess is at this point that [redacted] must have received the overage back into his account by [redacted] Credit UnionAs to the second item in question the funds due to [redacted] from the Gap Protection policy cancellation will be issued directly to him when the proper documents for the cancellation are signed by [redacted] Auto World Sales and Service has left him messages to come in and sign appropriate cancellation documents with no response.As always Auto World Sales and Service strives to maintain a good relationship and provide the best service f?r Our customersIf we could be of any further assistance, do not hesitate to contact us,Best Regards,

If you like a small comfortable atmosphere and yet have a large selection of some very beautiful, yet low mileage cars, then I would highly encourage you to buy your next car from Auto World on Apple 120,miles and the vehicle was showroom perfect and at a price that I couldn't find anywhere else From the moment I walked into the showroom I was greeted with a friendly smile from ***There wasn't any sales pressure, he answered my questions open and honestlyHe pointed out the advantage of buying from them and I found that to be trueHe made me a very good deal and if I were to buy another car I'd go back again tomorrow I got to spend time talking with the owner [redacted] and he has the professional knowledge and many years of finding the best low price vehicles to offer potential buyers Go visit them and experience car buying at its best!

It has happened twice with the gas cap and other times have had my car for weeks every time it is touch by there Mechanics something else is wrong since day one have had issues and we can clarify what I am talking about with my insurance company telling them the car was done when it was notI cannot not have my car for weeks then something still wrongwhen it goes in to get fix not still have a engine light on

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:We purchased the vehicle with a warranty and days (April 2014) after being purchased we received a letter stating the vehicle would not be warrantied by the *** Protection Plus Insurance due to the vehicle being a Twin Turbo. We did receive some sort of warranty from *** Protection effective May 20, but the warranty is useless since the car broke down a or so days before the start date off the warranty. I'm not sure what I'm supposed to do with this warranty since vehicle in not -drivable unless Auto World expects me to commit insurance fraudThe warranty is USELESS since the vehicle started having major problems days or so before the warranty became active. I can't even drive the vehicle due to the bad trans and major engine/fuel problems.My plan was to extend the day warranty but I can't do that now. I have a vehicle with $8,in repairs after owning it for days: Transmission Failure / Engine and Fuel Problems / bad strut and dry rotted tiresI have proposed to Auto World to take the vehicle back - give me my money back and they can install the $transmission and resell the vehicle.
Regards,
*** ***

6/9/To Whom it May Concern,
This letter is în response to complaint/ID ***The morning of April 24th, *** *** arrived at our dealership promptly after AM, *** *** proceeded to spend several hours Inspecting the inside and out of the *** before test
drivingAfter test driving a price concession was made from the asking price based on minor concerns by *** ***The said vehicle was state inspected prior to *** *** leaving the lot with the truckMechanically everything was sound, with no problems or issues, Our first contact with *** *** was nearly weeks after the initial purchaseWe asked *** *** to send any invoices he may have for repairUpon receiving those invoices it appears *** *** was doing maintenance and cosmetic refurbishing that was not part of his mechanical breakdown protection, Auto World Sales and Service LLC values all of our customers and their concerns, however in this case we feel that there was no wrong doing on our behalf.Thank you,

I am rejected the letter sent by Auto WorldI have attached my response

Ms*** bought a beautiful Mercedes-Benz SLK convertible that anyone would love tohave, and with only 82K miles on the beauty when she bought it, this Mercedes definitelyhas a long way to go with no major problems what so everWe sold so many cars likehers for so many years and
still do, and I have never heard of the problem that sheclaimed having in any one in the pastLike most reputable dealers do, we give a limitedwarranty for days I miles on THE INTERNALLY LUBRICATED PARTS OFTHE ENGINE AND TRANSMISSION with 50% paid by the customer on parts andlabor in case of a claimAttached is a copy of that limited warranty on the buyer's guidewith her signature on itAlthough it is CRYSTAL CLEAR that the warranty coversONLY INTERNALLY LUBRICATED PARTS OF THE ENGINE ANDTRANSMISSION, however, as a reputable dealer who cares more about customers thanmaking money, if a customer comes back with any other complaint , we never tell themthat we won't take care of them, and she was no exceptionWe proved to her that we canturn the ignition every single time and she is just not used to it.When she called *** again in February, she claimed that the car is dead, heimmediately asked her to have it towed in so we can help her out and she wanted us to goget itHe explained to her that we do not have road side assistance that would cover 500customers I year! While *** is taking to her, I believe the truth came out of her mouth!She told him that she might lose her job soon and she cannot afford the car anymore, andthat's typically what we see when customers do not want to pay their car payment, theeasiest thing they do is claim that the car has problems so they would justify not makingthe paymentHowever, I'm not Judging here that this is really the case, I just want to seethe car and then we can say if there is a problem or notI still invite Ms*** to bringthe car in for us and although it's been over a month and although it's not a problem inthe internally lubricated parts of Engine and transmission, but if she is okay with paying50% of the cost of parts and labor, we won't have any problems taking care of the other50%, THAT, IF THERE IS REALLY A PROBLEM IN THE FIRST PLACE.Many thanks for addressing the customer's complaintWish you all the best.Respectfully,
*** ***( General Manager )

*** *** ***April 8, 2015Thank you for contacting us in regards to case# ***It is our duty here at Auto World of Chester to ensure wedo our best to provide quality customer service to all of our customers and to the vehicles they purchase from usWehave been in business
at our Chester location for over years and we strive to be the absolute best in our industry.Referring to case# ***, Ms*** *** purchased a *** *** *** from our dealership onNovember 26, This vehicle was purchased wtth 96,miles, upon first contact concerning the tire conditionMs*** had already driven the car an additional 6,miles since the vehicles purchaseThe vehicle wasinspected at *** *** * *** and was passed following the guidelines required by the state of VirginiaInorder to aide Ms*** in regards to her tire situation, we set up an appointment with *** at a well-known tireshop, *** *** ** ***Ms*** refused the brand of tires we were trying to help her with because theywere a Japanese brand, however we did offer to pay for one tire of her choice at our cost, and she refused that offeras wellUpon inspection of the tires, our tire specialist informed us that the vehicle was out of alignment and thatwould have caused the excessive and uneven wear of the tire tread exposing the wiresAt the time Ms***purchased the vehicle from us, the tires were perfectly aligned with plenty of tire treadHad Ms*** acceptedour help with purchasing new tires, she would not have paid $1,in new tiresShe would have gotten tires atour cost, which would have saved her moneyContinuing on to the vehicles bearings, if the bearings were bad, theywould not have successfully passed the Virginia state inspectionIf the bearings were bad at the time of purchase,Ms*** would not have been able to drive the vehicle 6,more miles from the purchase dateIt is commonpractice at our dealership to offer all of our customers the option of taking the vehicle of their desire to their personalmechanic for inspection before purchaseThis practice gives our valued customers the added piece of mind that ourcars are in top quality condition and are worthy of saleAt the time of the test drive, Ms*** was happy with thevehicleDuring the test drive if the bearings were bad, Ms*** would have noticed the roar that bad bearingsmake when the vehicle was being drivenFurthermore, as you know, the state of Virginia does not have the bestroad conditionsGiven our harsh winters we've recently had here in Virginia the roads are littered with pot holes thatalso contribute to the wear of tires, bearings and the vehicles alignmentAll of the items Ms*** made note ofare wearable items that must be maintained by the vehicles new ownerIn regards to the tinted windows, thevehicle was purchased from Florida, a state in which there is no regulation regarding window tintingHad Ms.*** requested the tint to be removed at the time of purchase, we would have been more than happy to obligeher requestShe bought the vehicle knowing the tint was dark and never mentioned or questioned the darkness.*** *** *** *** *** *** in regards to the vehicle at the time of purchaseYou will find, theBuyers Guide, which goes over the vehicles limited warranty coverage (***), the Odometer DisclosureStatement, which is used in compliance with state and federal laws regarding vehicle mileage, as well as theInspection CertificationAll of these forms were copied and given to Ms*** at the time of purchase.In conclusion, we have tried to help Ms*** with the concerns she has brought to our attentionIt is our dutyand pleasure to continue having a positive reputation and relationship with all of our customers, most whom arereturn customers we've achieved over our years of phenomenal business practicesIf I may be of any furtherassistance, please contact me at the information provided aboveThank you for your assistance and I look forward tofinding a solution and helping Ms***s' concerns.?

Dear Contact: Thank you fornotifying our office of the concern filed by [redacted], at the Super 8property located in San Antonio, TX.   Weare sincerely sorry to hear we did not provide the guest, with an excellentSuper 8 experience. You can count on our team to help...

resolve your concerns.  To assist Mr. [redacted]in reaching a resolution, I’ve informed the property’s general manager of thesituation. The general manager will contact Mr. [redacted] by 9/17.  As a company, we’re committed to delivering agreat experience with every stay with us. If for some reasonMr. [redacted] concern is not resolved, please contact me directly at [redacted]and I will personally help address his needs.  Count on me,  Sincerely,[redacted]Customer CareRepresentative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi, thanks for getting back to me.I read the message and this peoples are full of lies, I never said I lost my job and could not pay for the car, I said if I don't have a reliable car I can loose my job, to make them see how important was for me to have  the car fix..I try to resolve this problem in a good way, but it can see now this peoples are liers and have not integrity they don't care about doing "dirty bussiness"I could it go and write a  bad review  on Yelp and I did not....I was patient, but now I'm angry...Autoworld is a place of not integrity, I understand the warranty was for the engine, but I took the car back to Auto world 2 week after I bought it to have it check for the ignition and they convince me that the car was fine(the day before I could not start the car for 25 minutes of been trying).now on top of that the check engine light is on, but I understand that when they sold it to me is was fine, but not the ignition, they sold me a car with a problem, but beacouse the ignition problem was ok for a whyle, I believe Autoworld, Mr. Jaxsson look like a nice person, I believe Autowold, now I'm screw.......I believe Autoworld does not check cars properly before they sale them, all they want is to sell you the car does is not properly inspected, 
  And they will  continue deceaving  peoples.
           When I told them about the problem, they told me to bring it in, but they would not fix it for free, but they will give me a 20% discount of the cost.......I did not trust them anymore! I knew at this point Autoworld have not integrity, and don't have good mechanic.
        I have my mechanic check the problem and it will cost $700 to fix it, the ignition mechanical  part  have to come from Germany with the key.the car is able to start, but I have to do a "trick" every time I put the key, I don't have the money to fix it and I don't know if the problem eventually will get worst, or if I decided to sell the car one day, who is going to want it to buy it with this problem? Plus I live far from my work, and I'm on call for my job, was not able to get to work and lost lots of clients.....this situation put me in a economic disaster situation!
            I would like Autoworld to pay for the ignition to get fix, for they sold it to me with the problem,  and learn a lesson so they stop doing what they did to me to others peoples, is not fair! Autoworld is not a honest busyness! They have a sign outside that say:
      Doing byssiness with integrity since 1986......not true Sir......!
Regards,
[redacted]

Initial Business Response /* (1000, 9, 2015/07/30) */
Re Case #:XXXXXXXX
On July 13,2015 we did receive a call from Mrs. [redacted] and a salesperson notified her about he license plate and registration were in. Yes it was explained to her that on her contract it clearly states right next to the DMV...

Fees section Estimate for what is charged. On the registration the amount stated that was charged was of $257 and the estimate given to the customer was of $45. So the difference that the dealer paid was of $212 which is what is being charged. Also we explained to her that if the circumstance was the other way around and we owed her the money we would have refunded it to her because we would have to keep a copy in file. The reason why Mrs. [redacted] feels we hung up on her is that she was talking to the salesperson in a high toned voice and the salesperson told her she could check her contract to confirm or come in to the office and speak to the person who sold her the vehicle and since there was no response we assumed she had hung up and so the salesperson did too. We apologize if she felt that we hung up on her but no matter the situation we do not hang up or avoid the customer. Customer service is what we do. All we are doing is collecting a debt to the company we work for.
Initial Consumer Rebuttal /* (3000, 11, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The conversation was not like that one bit nor did they explain any of this on the phone to me. They were to mail me paperwork stating these charges so I can see for myself the charges and they still haven't done that either. I never spoke to a salesman because they said the salesman wasn't there and that was the only person I was allowed to talk to down there about it. Salesman never called me since April 17, 2015 to even let me know tags were in or to let me know of charges. I had to do it. And salesman still hasn't contacted me or sent me paperwork like I asked. Dmv is now involved as well since I'm not receiving information from autoworld.
Final Consumer Response /* (4200, 19, 2015/08/06) */
They also stated they are not overcharging just trying to collect a debt. Well why haven't I gotten a call from them, a letter in the mail, a collection notice as to said debt. If this is a reputable company wouldn't they make every effort as to collect this debt. I've been the one to call them and have never heard from them once or had a return phone call from them. I can submit call records since date of purchase as well.
Final Business Response /* (1000, 23, 2015/08/14) */
[redacted]Document Attached[redacted]
AUTOWORLD HAS ATTACHED A COPY OF THE REGISTRATION WHERE THE DMV CHARGED $257.00. ALSO A COPY OF THE CUSTOMER CONTRACT WHERE ON THE SECOND PAGE I CIRCLED SECTION 2 WHERE THE DMV FEES ARE LOCATED. ALSO I UNDERLINED WHERE IT STATES ESTIMATE AS WELL AS CIRCLED WHERE THE CUSTOMER SIGNED AGREEING IT IS AN ESTIMATE. SO CLEARLY THE DMV CHARGED $257 AND THE ESTIMATE ON THE CONTRACT WAS $45 SO THE DIFFERENCE THAT IS OWED IS $212 THAT THE DEALER PAID TO GET THEM. WE HOPE THIS IS ALL THE INFORMATION NEEDED TO CONCLUDE THIS CLAIM. THANK YOU

If you like a small comfortable atmosphere and yet have a large selection of some very beautiful, yet low mileage cars, then I would highly encourage you to buy your next car from Auto World on Apple 120,000 miles and the vehicle was showroom perfect and at a price that I couldn't find anywhere else. From the moment I walked into the showroom I was greeted with a friendly smile from [redacted]. There wasn't any sales pressure, he answered my questions open and honestly. He pointed out the advantage of buying from them and I found that to be true. He made me a very good deal and if I were to buy another car I'd go back again tomorrow. I got to spend time talking with the owner [redacted] and he has the professional knowledge and many years of finding the best low price vehicles to offer potential buyers. Go visit them and experience car buying at its best!

Complaint: [redacted]
I am rejecting this response because my wife already spoke with the general manager and he was rude about the situation. Stating that the women we originally dealt with at the Super 8 front counter had no recollection of this happening, meanwhile you could see my wife on camera if you really wanted too. We also have a receipt stating we checked in and out on the same day, with our original reservation being until the next day, but because of the dissatisfaction and insufficient cleanliness we checked out only an hour later. The women who in which lied to their manager are named [redacted], and [redacted] (they are the ones we originally dealt with at the motel) and we also spoke with a woman named [redacted] on the phone about the situation. 
Regards,
[redacted]

Attn: [redacted]Customer Complaint: Customer [redacted] claims to have mechanical issues with a 1999 [redacted] (Vin[redacted]) purchased on 04/17/2014.Company Response: A 1999 [redacted] (Vin [redacted]) with 42,475 miles was sold to [redacted] and [redacted] along...

with the purchase of a LIMITED WARRANTY purchased from [redacted] Protection Plus Inc. The Vehicle Buyers Order (signed by **. and [redacted]. [redacted]) clearly states: "Used car is covered by a LIMITED WARRANTY detailed in a separate document." The documentsales contract between ** and [redacted]. [redacted] and [redacted]. Protection Plus states in detail as to what the warranty is limited to. Importantly, the PA State Buyers Guide (signed by **. and [redacted]. [redacted]) states clearly: "LIMITED WARRANTY (in bold capital letters). The dealer will pay 0% of the labor and % of the parts for the covered systems that fail during the warranty period." Additionally, the [redacted] report (showing any known documented history available to us) was available for free to be reviewed (as for all of our vehicles) online advertised on our website www.autoworldpa.com. We did not hide any information from the above Stated customers and did our utmost to provide them with any information at hand. **. and [redacted]. [redacted] were both happy and satisfied with the state of the vehicle at the time both cosmetically (ie, tires) and its condition (and chose to purchase it at our asking price), and was also aware of what the aftermarket warranty was limited to (as he signed the warranty contract which noted all covered components). **. and [redacted]. [redacted] were not mislead by Auto World Sales & Service L.C., any of its members, associates, affiliates or by any of its employees. We do not know how many miles the vehicle has been driven since purchase or importantly, how it was driven. **. [redacted] claims (In his complaint to the Revdex.com) that he has put 800 miles on the above stated vehicle. We certainly do not know or can control **. or [redacted]. [redacted]s driving habits which may have contributed to the repairs claimed. Additionally, we cannot control the contact or actions between the purchasers and [redacted]. Protection Plus, Inc. as this is between the two parties. Initially, [redacted]. Protection Plus, Inc. declined the 90 Day4,500 mile Power Train Coverage as a standard procedure due to the vehicle having being a biturbo. We told **. [redacted] that we would contact the Warranty Company and would also stand behind the stated terms in the contract regardless of the outcome with [redacted]. Protection Plus, Inc, nothing else or more was promised, expressed or implied. Please note that we offered that assistance to **.[redacted] blindly, as we were not able to even verify his claims. I believe that alone shows our good intent and that we are honorable as well as respectful business people. However, after we contacted and spoke with them, [redacted]. Protection Plus, Inc. did revise their decision and notified both Auto World and the [redacted]s that the vehicle is covered and limited to what is on the Powertrain

Dear Contact: Thank you fornotifying our office of the concern filed by [redacted], at the Super 8property located in San Antonio, TX.   We are sincerely sorry to hear wedid not provide the guest, with an excellent Super 8 experience. You can counton our team to help resolve Mr. [redacted]'s concerns.  We apologize thatthe property did not meet Mr. [redacted];s expectations of Super 8 high standard ofguest service.  Customer Care has resolved the situation with Mr. [redacted]via a check in the amount of $66.73.  If you need any moreinformation on this matter, please contact me directly at [redacted].[redacted].  Count on me,  [redacted]Customer CareRepresentative

8/1/2016Dear [redacted],This is in response to your letter dated 7/26/2016 ID # [redacted], As to the first item in question, [redacted] traded his vehicle on 7/6/2016 with a payoff amount good thru 7/16/2016. The payoff amount was paid by Auto World Sales and Service in a timely fashion....

Apparently [redacted] had an autopay account set up with [redacted] Credit Union which withdrew his funds prior to his payoff; customarily banks will refund any overage on payoff amounts to the customer. Our guess is at this point that [redacted] must have received the overage back into his account by [redacted] Credit Union. As to the second item in question the funds due to [redacted] from the Gap Protection policy cancellation will be issued directly to him when the proper documents for the cancellation are signed by [redacted]. Auto World Sales and Service has left him messages to come in and sign appropriate cancellation documents with no response.As always Auto World Sales and Service strives to maintain a good relationship and provide the best service f?r Our customers. If we could be of any further assistance, do not hesitate to contact us,Best Regards,

6/9/15To Whom it May Concern,This letter is în response to complaint/ID [redacted]. The morning of April 24th, 2015 [redacted] arrived at our dealership promptly after 10 AM, [redacted] proceeded to spend several hours Inspecting the inside and out of the [redacted] before test driving. After test driving...

a price concession was made from the asking price based on minor concerns by [redacted]. The said vehicle was state inspected prior to [redacted] leaving the lot with the truck. Mechanically everything was sound, with no problems or issues, Our first contact with [redacted] was nearly 2 weeks after the initial purchase. We asked [redacted] to send any invoices he may have for repair. Upon receiving those invoices it appears [redacted] was doing maintenance and cosmetic refurbishing that was not part of his mechanical breakdown protection, Auto World Sales and Service LLC values all of our customers and their concerns, however in this case we feel that there was no wrong doing on our behalf.Thank you,

Review: car was not inspected properly.the car was sold to me with bald tires that was worn all the way to the wires.also the wheel bearrings were gone and melted to the core.on both occasions I could have has a fatal accident.I spent 1300.00 dollars in new tires and 1600.00 in repairs to the wheel bearrings.I have only had the car for 2 and a half months.who passed the inspection on this car? this car was a hazard.,all of his other vehicles need to go through proper inspections.I ws told by my insurance adjustor to call the highway state police and report him.he also sold me a car that had over the limit tint on the windows which cost me a 120.00 dollars to take off because I got a ticket for that.he needs to be dealt with and I need my money back because he could have cost me my life on two occassions.

gDesired Settlement: I would like my money refunded

Business

Response:

[redacted]April 8, 2015Thank you for contacting us in regards to case# [redacted]. It is our duty here at Auto World of Chester to ensure wedo our best to provide quality customer service to all of our customers and to the vehicles they purchase from us. Wehave been in business at our Chester location for over 30 years and we strive to be the absolute best in our industry.Referring to case# [redacted], Ms. [redacted] purchased a [redacted] from our dealership onNovember 26, 2014. This vehicle was purchased wtth 96,301 miles, upon first contact concerning the tire conditionMs. [redacted] had already driven the car an additional 6,000 miles since the vehicles purchase. The vehicle wasinspected at [redacted] and was passed following the guidelines required by the state of Virginia. Inorder to aide Ms. [redacted] in regards to her tire situation, we set up an appointment with [redacted] at a well-known tireshop, [redacted]. Ms. [redacted] refused the brand of tires we were trying to help her with because theywere a Japanese brand, however we did offer to pay for one tire of her choice at our cost, and she refused that offeras well. Upon inspection of the tires, our tire specialist informed us that the vehicle was out of alignment and thatwould have caused the excessive and uneven wear of the tire tread exposing the wires. At the time Ms. [redacted]purchased the vehicle from us, the tires were perfectly aligned with plenty of tire tread. Had Ms. [redacted] acceptedour help with purchasing new tires, she would not have paid $1,300.00 in new tires. She would have gotten tires atour cost, which would have saved her money. Continuing on to the vehicles bearings, if the bearings were bad, theywould not have successfully passed the Virginia state inspection. If the bearings were bad at the time of purchase,Ms. [redacted] would not have been able to drive the vehicle 6,000 more miles from the purchase date. It is commonpractice at our dealership to offer all of our customers the option of taking the vehicle of their desire to their personalmechanic for inspection before purchase. This practice gives our valued customers the added piece of mind that ourcars are in top quality condition and are worthy of sale. At the time of the test drive, Ms. [redacted] was happy with thevehicle. During the test drive if the bearings were bad, Ms. [redacted] would have noticed the roar that bad bearingsmake when the vehicle was being driven. Furthermore, as you know, the state of Virginia does not have the bestroad conditions. Given our harsh winters we've recently had here in Virginia the roads are littered with pot holes thatalso contribute to the wear of tires, bearings and the vehicles alignment. All of the items Ms. [redacted] made note ofare normal wearable items that must be maintained by the vehicles new owner. In regards to the tinted windows, thevehicle was purchased from Florida, a state in which there is no regulation regarding window tinting. Had Ms.[redacted] requested the tint to be removed at the time of purchase, we would have been more than happy to obligeher request. She bought the vehicle knowing the tint was dark and never mentioned or questioned the darkness.[redacted] in regards to the vehicle at the time of purchase. You will find, theBuyers Guide, which goes over the vehicles limited warranty coverage ([redacted]), the Odometer DisclosureStatement, which is used in compliance with state and federal laws regarding vehicle mileage, as well as theInspection Certification. All of these forms were copied and given to Ms. [redacted] at the time of purchase.In conclusion, we have tried to help Ms. [redacted] with the concerns she has brought to our attention. It is our dutyand pleasure to continue having a positive reputation and relationship with all of our customers, most whom arereturn customers we've achieved over our 30 years of phenomenal business practices. If I may be of any furtherassistance, please contact me at the information provided above. Thank you for your assistance and I look forward tofinding a solution and helping Ms. [redacted]s' concerns.?

Review: I purchase a vehicular on December 1, 20014 Mercedes SLK 2003, the car came with 1 month warranty, around December 10, 20014 I start having problems with the ignition(the key never feel right), I try to start the car, and couldn't, was fighting to turn the key for like 20 minutes and findly was able to turn the key.this happen in he evening, next day I call Auto World and talk to Mr. [redacted](this is the guy that sold me the car) he was nice and told me to bring the car to be check, so I did, went there I told the problem, they check it and they told me that nothing was wrong with the ignition that I need to make sure the starring wheel have to be in certain position for the ignition to proper operated, I believe them and come home, but key still feel weird, have to play with it in order to the car to start, and thought was not a big deal.On February 7 the problem start getting worst until the car key would not turn anymore and I could not turn the key, so the car would not start.I call Mr. [redacted], and he told me the warranty is over after a month, andPPPDesired Settlement: I would like Auto world to pay for the damage of the ignition, they sold me a car that have a problem with ignition, and whyle is was under warranty the problem was not check properly.this issue cause me a big lost at my busyness(I need my car to go to work)I. Not asking for compensation, only for the cost of repair of the problem, at this time the car is in the shop getting repair, I don't know how much it will cost, but I feel this peoples are deshonest and did not care about checking problem

Business

Response:

Ms. [redacted] bought a beautiful Mercedes-Benz SLK convertible that anyone would love tohave, and with only 82K miles on the beauty when she bought it, this Mercedes definitelyhas a long way to go with no major problems what so ever. We sold so many cars likehers for so many years and still do, and I have never heard of the problem that sheclaimed having in any one in the past. Like most reputable dealers do, we give a limitedwarranty for 30 days I 1000 miles on THE INTERNALLY LUBRICATED PARTS OFTHE ENGINE AND TRANSMISSION with 50% paid by the customer on parts andlabor in case of a claim. Attached is a copy of that limited warranty on the buyer's guidewith her signature on it. Although it is CRYSTAL CLEAR that the warranty coversONLY INTERNALLY LUBRICATED PARTS OF THE ENGINE ANDTRANSMISSION, however, as a reputable dealer who cares more about customers thanmaking money, if a customer comes back with any other complaint , we never tell themthat we won't take care of them, and she was no exception. We proved to her that we canturn the ignition every single time and she is just not used to it.When she called [redacted] again in February, she claimed that the car is dead, heimmediately asked her to have it towed in so we can help her out and she wanted us to goget it. He explained to her that we do not have road side assistance that would cover 500customers I year! While [redacted] is taking to her, I believe the truth came out of her mouth!She told him that she might lose her job soon and she cannot afford the car anymore, andthat's typically what we see when customers do not want to pay their car payment, theeasiest thing they do is claim that the car has problems so they would justify not makingthe payment. However, I'm not Judging here that this is really the case, I just want to seethe car and then we can say if there is a problem or not. I still invite Ms. [redacted] to bringthe car in for us and although it's been over a month and although it's not a problem inthe internally lubricated parts of Engine and transmission, but if she is okay with paying50% of the cost of parts and labor, we won't have any problems taking care of the other50%, THAT, IF THERE IS REALLY A PROBLEM IN THE FIRST PLACE.Many thanks for addressing the customer's complaint. Wish you all the best.Respectfully,[redacted]( General Manager )

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hi, thanks for getting back to me.I read the message and this peoples are full of lies, I never said I lost my job and could not pay for the car, I said if I don't have a reliable car I can loose my job, to make them see how important was for me to have the car fix..I try to resolve this problem in a good way, but it can see now this peoples are liers and have not integrity they don't care about doing "dirty bussiness"I could it go and write a bad review on Yelp and I did not....I was patient, but now I'm angry...Autoworld is a place of not integrity, I understand the warranty was for the engine, but I took the car back to Auto world 2 week after I bought it to have it check for the ignition and they convince me that the car was fine(the day before I could not start the car for 25 minutes of been trying).now on top of that the check engine light is on, but I understand that when they sold it to me is was fine, but not the ignition, they sold me a car with a problem, but beacouse the ignition problem was ok for a whyle, I believe Autoworld, Mr. Jaxsson look like a nice person, I believe Autowold, now I'm screw.......I believe Autoworld does not check cars properly before they sale them, all they want is to sell you the car does is not properly inspected,