Complaint: [redacted] I am rejecting this response because: I originally filed the complaint because of how I was treated by this company (Meineke Car Care [redacted] ) and how they would not make their mistake right and only wanted a written appolozy and the Dodge dealership reimbursed When this company (Meineke) make the statements about by character and straight hoods about the hold situation made me pursue this more I am out of about $for the the services I had to pay Dodge before they gracefully repaired this companies (Meineke) damage to my car Why should Dodge have to take a loss based on this companies (Meineke) mistake and run from their responsibilities? Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Attached you will find picture proof of damages to the car and the online complains of others about Mr***'s business.I am rejecting this response because: We have already paid our car repair bill and it is more damaged and not at all repairedWe sought out the repair services of Mr***’s company to complete the job that was paid for March 3, for $We have a viable claim in every matter of the law in regards to the vehicle damage and property loss caused by Mr***’s companyMr [redacted] and his company are complicit in acts of malicious libel, loss of use of the vehicle, and not honoring the work warranty on the carMr [redacted] violated the Texas Deceptive Trade Practices Act and the Consumer Protection Laws (DTPA) by not performing the work paid for, causing more damage to the car, not honoring the warranty on the work performed, and knowingly acted to cover up his wrongdoing by acts of public slander against our characterWe were hoping to work this out amicably, but Mr***’s combative behavior makes mediations and resolutions impossibleThe car went in on May 3, 2016, for its appointment with the Ford dealership to figure out what Mr***'s shop did to the carFord is working to bring the car back to the working order it was in before the car went into Meineke and do the job we paid Mr***’s business to do, restore the air conditioning to factory standardsThe estimated diagnostic fee is approximately $200, parts and labor will be extraThe Ford dealership called and said they found two exhaust hoses that were broken during the attempted repair by Meineke that are causing problemsThe service personnel at Ford stated there are many more problems and to expect more “bad news”We granted Ford’s request keep the car overnight because they are still looking for the cause for the air conditioner not working properlyWe are including in the Revdex.com complaint and dispute the partial dealership diagnostics and written partial estimate to fix the work Meineke did not do and the damages caused by MeinekeWe will also seek payment for the excess out of pocket expenses incurred for the diagnostic and FULL repair the damage done to the car by Meineke, and seek compensation for the inability to use the car since late FebruaryIn response to number in Mr***’s response: We have nothing to gain by lying about Mr***, his employees, or his business practicesMr [redacted] continues to shock us with his malice by knowingly publishing falsity and reckless disregard for the truth in his responses and about our character, despite having never actually met either one of usMr***’s defamatory statements seem to be motivated by personal ill will, spite, animosity, and desire to cause harm for its own sakeHis numbered defense to the complaint consistently claims that we are lying rather than working with us to resolve the issues with our car caused by his companyIf Mr [redacted] has clear and convincing proof that what we claim is not so, please let him bring this evidence forthIf not, Mr***’s continuous accusations are considered libel and slander and we will pursue the proper legal routes to have Mr [redacted] make amends for his actions in the same m***er that we are considering with the current issue of our car We will consider seeking damages for constant defamation and suffering loss of property due to Mr***’s public responses to our valid complaintIn response to numbers and 3in Mr***’s response: As admitted by Mr***, his business does allow that some customers have brought in parts for their carsMr***’s number two response states,” [we] have done so maybe a few times in the two years we've been open” [redacted] did kindly assist us in locating parts and this business used those parts to fix our carDespite the policy Mr [redacted] claims to be enforced, our car must have been part of the exception to his “policy”When the manager assisted us in locating parts and those parts were used to fix our carNo policy was ever mentioned, nor is it posted that customers were not allowed to bring in the parts the employee helped the customer locate for car repairMr***'s company willingly put the parts on without Mr***'s presence or combative behavior to interfere in the customer service his employees attempt to provideIn response to number in Mr***’s response: Yes, we have been in the shop’s garage on several occasions since [redacted] invited us in to explain the progress with the carMany of the mechanics were smokingWe never claimed anyone smoked in the lobby; this is a falsity claimed by Mr [redacted] to continue his defamation of our characterTo correct Mr***’s statement, we stated employees smoke in the garage and in the parking lot while working on vehicles and while discussing our personal car issuesWhatever Mr [redacted] claims his policies are any customer can see for themselves where the employees smokePlease utilize the company’s camera system to verify this statement or have your car’s oil changedEither way, you will have satisfaction as to who is telling the truth in regards to where the employees smokeAs non-smokers, it is very evident to our senses who smokes and because of the confined space, cigarette butts, and burn on the rear center seat it is evident they smoked in our carMr***’s unprofessional, combative behavior in handling this matter makes it doubtful that we will bring this to a resolutionMr***’s behavior is problematic and does not render aid to reaching a solutionIf forced, we will seek compensation under the Texas Deceptive Trade Practices Act and the Consumer Protection LawsThe purpose of the DTPA is to,” protect consumers against false, misleading, and deceptive business practices, unconscionable actions, and breaches of warranty and to provide efficient and economical procedures to secure such protection”Mr***’s actions created our need of such remediesMr [redacted] was deceptive and misleading in his phone call when he claimed he would remedy the situation and repair the car because his company guaranteed the work performed and the wiring work performed was the cause of the rest of the malfunctions in the car, not the partsMr [redacted] was unconscionable in his choice to breech and not honor the warranty of the work performed and commit to slanderous actions against our characterIf Mr [redacted] continuous his malicious behavior we will have to seek compensation for “economic loss” because Mrs [redacted] had to quit her job because of lack of transportation, recovery of damages, loss of property due, and any other remedy of law we are entitled toWe attempted to amicably resolve the issues with [redacted] and through a phone call with Mr*** Regards, [redacted] And [redacted] Regards, [redacted] And [redacted] ***
Complaint: [redacted] I am rejecting this response because:The owner continues to be dishonest and change his responsesFirst he said he spoke to my husband once, now he says he has spoken to him twiceFirst his shop would need to see the compressor, since we agreed to ship the compressor, now he has to inspect the carI can assure you I will not be taking my car to this shop to inspectAt no time did my husband or myself demand a full refund, we have requested a refund for the bad part onlyAs for MEINEKE corporate, I am sure they record the calls, and that will prove our claimsAs far as proving our honesty, years as a Texas State Trooper and years as an Emergency Room Registered Nurse is much more credible than a shop owner that is proven a liar in just two responses.I am finished wasting my time with MEINEKEThe temple location is dishonest and does not care about their customersThe corporate office does not offer any resolutions eitherI will make sure everyone we know does not use MEINEKE Regards, [redacted]
Ms [redacted] 's response to my answer is anything but the truth At no time did Mr [redacted] offer to bring the AC Compressor or ship it to our shop so we could examine it As far as her comments about refusing to speak to Mr [redacted] I spoke to him two different times and he demanded a full refund and never mentioned sending the AC Compressor to us As far as her comments regarding Meineke Corporate once again she has failed to be honest in her response.Unfortunately, without examining the car there is no way to determine if in fact the AC Compressor failed on its on or did something else such as a defective pulley or tensioner not to mention a broken fan belt could have caused their problems As I stated earlier Mr [redacted] failed to give us the name of the shop therefore we were unable to confirm where his car actually was.Again, I am sorry the [redacted] s experienced the problems with their car but there is no way for my shop to verify any of the comments Ms [redacted] has made regarding the Compressor
Ms***, I received the complaint from Mr [redacted] and please accept my response belowFirst and foremost Mr [redacted] told us before we did any work on his car he came to our shop because another shop he had used for repairs refused to work on his car anymore At that point we inspected his car and informed him he needed repairs to the front end of the car We provided Mr [redacted] with a quote which he disputed and said are parts pricing was to high and could he provide the parts we listed in the quote We informed Mr [redacted] it was against our policy to accept outside parts but would make an exception but there would be no warranty on the parts or the labor and we could not guarantee the performance of any parts provided by himAfter completeing the front end work Mr [redacted] brought his car back because his AC was not working His complaint about his his wipers not working in his letter to you is the first I have heard of that Again we provided a quote on what we believed was wrong with his AC and again he insisted on providing the parts Since he had agreed earlier there would be no warranty or guarantee on the performance of the parts and labor we started the job Mr***'s car was in our shop for an extended period of time because we had to wait on him to get us the parts we neededTo repair his AC required an evaporator and an AC compressor We informed Mr [redacted] the evaporator would be installed behind the dash and there was the possibility parts to the dash could be broken because of the age of the vehicle and the condition of his dash Mr [redacted] approved the work and said he understood the risk With respect to the AC compressor we discovered there were issues with his wiring and explained the only way we could make it work would be to install a toggle switch so the compressor could run Mr [redacted] approved the switch and we installed it and the ***s picked up their car Moreover, while we worked on his AC system we called him several times to update him and get his approval each step of the wayRegarding their comments about parts, cigarette butts and a rear view mirror lying in the floor of their car when they picked it up nothing could be further from the truth The fact is we glued their rear view mirror back on because it was broken when he brought the car in Not to mention my techs don't smoke in cars and there were no parts on the floor When we completed the work and returned the car to the ***s everything was in good working order It is not our practice to return cars to a customer that aren't working better than when they came in Mr [redacted] brought his car back several days after he picked it up claiming his gauges weren't functioning properly My manager and I both informed Mr [redacted] there was nothing we had done that involved his gauges and he would have to take his car somewhere else for repairs of that natureMs***, I can assure you Mr***s comment ***, my manager, ordered a dash cluster is a complete falsehood His comments my technician called the car a "P.O.S." in one sentence and turned around in another and called it a "great car" not to mention was sent home for two days are a fabrication as wellAfter dealing with Mr [redacted] I fully understand why another shop ultimately turned him away and said they didn't want his business anymoreIf you have any questions please feel free to contact me at [redacted] *** [redacted] ***
There is no easy way for me to say this other than the ***s have misrepresented the truth ***, my managerNEVER DISCUSSES PROFIT MARGINS WITH ANY CUSTOMER There 20% mark up statement is so bizarre it's laughable [redacted] has never offered for a customer to find their own parts and bring them back so we can work on the customer's car It's a standing policy we don't except outside parts and have done so maybe a few times in the two years we've been openThe comments they have attributed to [redacted] are a complete falsehoodJust another example of how the ***s have manufactured their story the techs only speak to customers directly in our lobby Customers are not allowed in the repair shop for insurance reasons No one is allowed to smoke in our lobby much less smoke in front of a customer even in the parking lot.In closing I stand by my original response If anyone from the Revdex.com wishes to contact my staff feel free to contact them at and you will understand how bizarre the ***s' statements are [redacted] ***
Complaint: [redacted] I am rejecting this response because:The statements in the reply are totally wrong on all accounts, I will be uploads copies of the repair order from Dodge to show the only repair performed on my car was directly related to the oil change and also a copy of my phone bill to show the false statement about the calls repeatly to the store. I want to submit a statement so this claim wouldn't be close until the truth is known. Regards, [redacted] ***
Complaint: ***
I am rejecting this response because:
*** has nothing to say because he can not prove his shop was innocent We took the car to a reputable dealership to access the damage Mr***'s shop causedIn older complaints with the Revdex.com Mr***'s accusations about not bring customers to the shop are invalidOn September 2, and three times on August7, Mr*** admits to taking customers in the shopThis is different than what *** claims in our complaint in the complaint on September 2nd he admits to taking a customer in the shop and the customer complained of tools being left in her car just like the two left in our car on our complaintSeptember 12th Mr V shop agreed put parts in a vehicle provided by the customerMr*** states he does not do thatLooking at all of the Revdex.com complaints, the complaints on the Menieke Business website, and bad reviews on Yelp it is clear that Mr***'s the one distorting the truthMr*** can stand by his slanderWe have never seen him at the shop all the times we came by to check on our car*** can only support what he is told from his employees and not from personal experienceIn other complaints registered against him, he claims his employees do not lieHowever, his employee,***, lied to *** when *** asked *** if he put the car back together Why would we believe that the employee would tell the owner the truth if he can't tell the manage the truthIn all cases against Mr***, he claims the customeright is lyingRationally and statistically this can not be true*** has no idea what happens in his shop which is why he can't account for his tool in our car and the damages his employees causeUnfairly, the financial burden of truth rests on us*** has his money and can call people a liar until they quit complainingBecause I, *** ***, do not have a car because of ***, I lost my job and did not finish my first semester of graduate schoolIt would cost almost $to have Ford look at all the problems Mr*** causedI'm already out almost $just paying *** and diagnostic AT Ford*** doesn't know what is going on in the shop and is a liar himselfHis own statements in previous Revdex.com complaints are contradictory to what he claims in this complaintMr*** refused to speak to my bank to resolve this issue as wellMy bank reached out to *** on April 12,and he refuses to answerWe will not be bullied by him nor will we quit until our car is restored to the order it was in before it went in his shop, and our money is refundedThis shop did not perform services therefore does not deserve moneyThis shop damages vehicles and expect paymentThe owner harasses and lies about customers and work done at his shopIf he had any facts then he should present them as we didWe would very much like to see any evidence that he has to prove his innocenceUntil then Mr*** should stop with his accusations that all his customers are liars
Regards,
*** And *** ***
Mr***'s did bring his car to my Meineke location for repairs Unfortunately, Mr*** has distorted the truth in an attempt to disparage my business
On 7/8/*** did have his air conditioning and alternator repaired at my facility on his first visit Mr*** has
never returned to my shop and reported his air conditioning was not working Mr***, fails to state in his letter we repaired his AC and he hasn't had any issues since we repaired it
2.Secondly, within weeks of repairing his AC System we had to replaced his re manufactured alternator because it was defective A risk we informed Mr*** of when he chose to go with a re manufactured alternator that they aren't as reliable as a new one He chose the re manufactured unit to save money We did the replacement at no charge
We did fail to replace Mr***'s Cabin Air Filter and we did this on a Saturday Morning in about minutes
Mr*** then came by our shop one day complaining of a squeaky fan belt My tech suggested we put it up on a lift but Mr*** didn't have time so my tech suggested trying some belt conditioner and when he had time to bring his car back if the conditioner didn't work
So at this point we have repaired Mr***'s AC, Alternator and replaced his Cabin Air Filter Everything we repaired is working and nothing has been broken nor has anyone reported to Mr*** anything has been broken in the process of my techs repairing his vehicle
Shortly, after Mr*** came by with his squeaky fan belt he contacted my *** and reported he had lost confidence in our shop because we couldn't repair anything and he wanted to take his car to Honda to have his squeaky fan belt looked at and have us pay for any repairs My *** informed him we warranty all our work and asked him to bring the car back to us so we could inspect his fan belt and repair anything that needed to be repaired Mr*** made several calls to the shop
Next thing we know Mr*** is making repeated calls to our shop asking for different employees trying to get them to approve work on his car at Honda Finally, he reached me and tried to convince me my employees had instructed him to go to Honda and get an estimate for whatever work he needed He then told me my *** had authorized the repairsI informed him that wasn't our policy and no one on our staff agreed to his request It was at this point Mr*** told me his estimate "was about $500.00" and he had already told the dealership to do the work According to Mr*** the repair involved replacing two bolts
Mr*** was informed numerous times by my tech, my *** and my other manager, not to mention myself we warranty all our work and no one authorized any work to be done by a dealer
The AC and Alternator repairs we did to Mr***'s car are in working order and were in working order the day he chose to go to Honda Mr*** states my own tech stated we damaged several components on his car I would like for Mr*** to please identify this tech Secondly, I have no idea why Mr*** claims he didn't have confidence in our shop We repaired his car and those repairs are in good working order
Unfortunately, when I spoke to Mr*** he was very threatening his story changed several times from get an estimate to we would pay for the work He made it very clear he was going to do everything he could to destroy our reputation
Please contact me at *** *** *** if you have any questions
*** ***
Complaint: ***In bold are direct responses to Mr***'s accusations.I am rejecting this response because:We never had our car in another shop to perform the a/c repairsThe car was diagnosed and was unable to be repaired because the shop did not have the equipmentThe shop recommended Meineke. The shop never declined our business in the m***er Mr.*** claimsWe still have a good working relationship as Mrs*** went to school with the employee since kindergarten. We saved some money for the repairsBefore we brought the car in we wanted to know how well the shop preformedWe brought in our truck for a regular tune upWe took a picture of the truck dash and mileage and then gave the keys to the shopThe job was done quickly and professionally while we waitedThe cost was $less than the dealership and we were very pleased with the performance of the truck afterwards.We chose this shop for the car's a/c repairs because they did a good job on the tune up on our truckWe told *** that we would like to bring in our car because another shop had diagnosed an a/c leak and was unable to perform the workWe told *** we had another opinion as well and had the same result with the shop being unable to perform the work because they lacked the equipment. The shop never refused to work on our car*** reassured us that they did not need an appointmentWe brought the car in and *** said it will be an extensive job and can work on it next weekWe asked if there are other mechanical issues and *** said he would like to replace the A-arms on the car*** worked up the quote and said the parts are marked up 20% in the system automatically. We never disputed the bills for repairs to any of our vehiclesIf we wanted to look for the parts and bring them in we couldWe would not get the Meineke guarantee, but we would have the manufacture's guarantee, which is what the shop would use if the part defaulted. We took ***'s suggestion and brought the parts in within daysBefore dropping off the car for an extended period, we took a picture of the dash, the mileage and turned over the car to the shopThe work took daysWe picked up the carand checked the mileage - it was the same as when we dropped it off. When picked up the car, Mrs*** adjusted the seat and the rear-view and side mirrors and then she tried to clean the dust of the windshield and noticed the wipers would not returnWe pulled back in and asked *** if he would add that to the bill when we brought the car in the following week for the appointment to fix the a/c. *** agreed and told us the parts he needed to start the job and where we should look to get them. We ordered the parts (evaporator, compressor, and condenser) and brought them with us to the appointmentWe also reminded *** to check the windshield wiper return not working and he said he will put it on the ticket. During the few weeks that the car was in the shop, we stopped in to check on the progressProgress was slow and steady and the job required them to take apart the dash of my car. Before working on the car, the condition of the dash was perfectThe dash was not cracked or damaged in any way. We also had the truck tires rotated and inspectedA few weeks after that we brought the truck back for a state inspectionWe hoped that the continued business and friendly transactions with the clients will encourage the business to continue to do their best works like they had on the truck tune up and the A arm repair on the car We still trusted the shop to do it's job that it was hired to do: fix the A/C back to manufacture's standards.We picked up the car a few weeks laterThere were multiple phone calls on Saturdays when *** was not in the shop from *** updating us on the progress and on each phone call we asked about the progress on the wiper return*** said that would be last because it would be an easy fix *** called and requested more parts and we asked if we could talk to *** on Monday because we wanted clarification *** could not provide*** was told to do the best he could and we asked *** not to break any more parts in the blending boxOn Monday, *** explained that the blending box was for cars that had an a/c vent under the front seats for the back seat passengersWe explained that the car did not have that*** said the blending box part would not be needed. There were no other parts needed and that we brought everything required before the work began. *** called again the next Saturday and stated he could not get the car compressor to work and that he was done working on the carHe asked up to come up and get the carWe said complete the work we paid for and we will talk to ***We talked to *** that Monday and he said that *** could not figure out how to wire the compressorWe suggested the follow the car owner's manual, ask the Ford Dealership, Google it, or just connect the wires in the same way *** disconnected them*** said that he couldn’t tell what *** did. When we went into the garage we noticed, most of the mechanics were smoking as they worked on the interiors and exteriors of the vehicles in the shop. We noticed about our car that the wire insulation was cut from every set of wires under the hoodWe asked for the wire insulation to be replaced because the manufacturer put the wire insulation there for a reason and we did not want lose wires in our engine compartment*** reassured us that that would be corrected. On Thursday, *** called and said our car was readyWe asked about the exposed wiring, parts in the front and rear seats the papers and butts on the floor, the rear view mirror not being attached, and where the parking placards were that were attached to the mirrorThis is where *** called the car a "P.O.S." and a "great car" in the same sentence. As for the mess in the car, *** claimed it was a long job and he wasn't going to put the papers back in the glove compartment where they were, those weren't his cigarette butts (although he was smoking the same cigarettes in front of us during the conversation), the plastic parts were cosmetic and told us to put them in the trunk, and he said the mirror needed to come off during the work because it was in his way. As for the parking placards, *** had no answer.*** *** took the car to school and went to the university police station to purchase a new parking placard When she turned on the lights, the dash blew outShe did not have a working dash at all, but the headlights still workedThe night police officer at the university attempted to assist Mrs*** with the lighting in the dash and Officer Msuggested the car to be towedMrs*** explained to officer Mthat she needed to get home to her children that nightOfficer Mcalled the sheriff's and local P.D.'s of the towns Mrs*** would have to drive through along with the description of the car and the route to be takenThe officer's met Mrs*** along her route home to ensure a safe travelIt was one a.mbefore Mrs*** was able to safely make it home.Before dropping off the car, we took a picture of the dash, the mileage and turned over the car to the shop againFriday morning, we talked to *** and showed him the condition of the car. We pointed out to *** that the car did not have the parts put on, we cleaned up the mess, and there were parts still on the seats. *** was upset because *** claims asked *** multiple times if the car was ready to go*** informed up *** was sent home for two days after we asked for a different mechanic. We told *** the gauges were not working and how Mrs*** had to get the car back. *** was very apologetic and said he would fix the problem.Meineke replaced and paid for the headlight switch*** replaced and tried different switches to fix the dash problem*** also told us they ordered two dash components and neither worked*** explained that he could not figure out what had caused the problem*** said to call Mr*** on Saturday.We called Mr*** Saturday morningHe was extremely hostile, aggressive, and claimed he did not know about the work on the car. Mr*** claimed it was not his fault and to pick up the car. We explained the problems, the time line and the work that was supposed to be doneHe was unaware of the problems bypassing the a/c compressor and how it affected the electrical gauges on the carHe said he would talk to *** on Monday about the repairs that would need to be made to fix the car and would get back with usWe called on Wednesday since we had not heard back about the car repairsWe were told by *** that they will not fix the issues they caused with the car and he was very apologetic.We inspected that car for a few minutes in the parking lot and noticed the battery was deadWe went back in and asked for the car to be jumpedThe mirror was reattached and parts were put back on after the final time the car was in the shopWhen we picked up the car, Mr*** drive the car home. Mr*** notice things that were working prior to the car being in the shop were not functioning - the shifter marker in the dash no longer tells the driver what gear they are in, the radio does not work at all, the wiper return still does not function, and left turn signal does not light up in the dash but does on the outside of the carThis is certainly not in better condition than before the car was brought inNot to mention all the other work that still needs to be fixed: We are not taking the car to Meineke to repair the compressor wire that is hooked to the red post on the battery of the car, to cover all the exposed wiring, to fix the torn rubber insulation trim under the hood, and to reroute the alternator wire to the original position (instead of being over the engine components it is supposed to be under)As expected, Mr***’s redress to the Revdex.com complaint was as hostile and aggressive as his phone m***ers. More importantly, he had a legal obligation in agreement with Meineke Customer S*ce policies, the Revdex.com, and theRegards,*** and *** ***
First off I have never spoken to Ms*** I had one conversation with her husband the day they say their AC Compressor failed. Mr*** explained the compressor had failed and when I asked how he knew that he said an expert mechanic had looked at it and the AC System and
determined the Compressor had failed. I asked to speak to the mechanic at which point I asked had he checked the pressures to the AC System and did he have an AC Recharge unit to check the Compressor? The mechanic informed me he had not checked the pressures and did not have an AC Recharge device. At which point I asked how had he determined the failure was caused by the Compressor and not another part such as a broken belt or pulley. The mechanic informed me he had "looked at it" and decided it was the AC Compressor.I then asked to speak to Mr***, who I informed if in fact it was the Compressor it was under warranty and we would replace the unit. But for me to do that I would need to either see his car or have him send me the defective compressor. Mr*** informed me he wouldn't think of driving to Temple to have us examine his car much less ever go to another Meineke again. He went on to say he would make sure all his friends and everyone in his community would know Meineke is a bad deal.I explained to Mr. *** that Meineke offered a life time warranty on the part and one year on the labor but we would have to see the car. Mr*** said he wasn't interested in any warranty and wanted his money back. I explained based on the mechanic's observation and lack of testing the system to find out what exactly had happened and Mr***'s refusal to bring the car back to us there was nothing I could do. I explained if every customer whose car we worked on called me three months after the fact and said there car was broken and they had an expert mechanic confirming the problem. Moreover, refused to bring the car back to us and they wanted their money back I wouldn't be in business very long.Keep in mind during our entire conversation Mr*** never gave me the name of the shop nor offered to ship the compressor back to us so we could examine it. Ms***'s comments about Meineke corporate are totally untrue. No one at Meineke ever told her as long as I pay my franchise fees there was nothing they could do. In fact they informed the customer about Meineke's warranty program and also stated without seeing the car or the compressor there wasn't anything they could do.It's unfortunate, Mr*** had the experience he did. But his refusal to make it possible for us to either see his car or the part to confirm what caused the failure prevented us from being able to offer Mr*** any sort of refund or replacement on the part
I was not present on April 11, 2017 when Mr. [redacted] brought his car and his own parts for some exhaust work. I don't remember exactly what day Mr. [redacted] brought his car back but I want to say it was the Saturday following the 11th. Mr. [redacted] explained he had some concerns about the work that...
was done so we put his car up on a lift and my techs and I inspected the exhaust to try and figure out what Mr. [redacted] was talking about. It became obvious from the beginning Mr. [redacted] had a preconceived idea how the exhaust was going to look based on an internet site he had looked at. Everything we did was done to specification and installed exactly as the instructions and parts would allow for. There was no evidence of any rattling nor anything was installed incorrectly or had moved since the installation. We tried to explain that to Mr. [redacted] and he refused to accept what we said even after we showed him while the car was on the lift. Mr. [redacted] refused to accept we had done the work per specifications and what the parts would allow for. He insisted we replace his entire exhaust system and became quite irate. At this point I asked Mr. [redacted] to leave since it was obvious he wasn't going to accept reality. Mr. [redacted] then said he was going to call the Police and I told him fine but he would have to do that from someone else's parking lot because he was causing a scene. Mr. [redacted] finally left and parked across the street and waited for an officer to show up. The officer never even spoke to me or even came over to our shop. I have no idea how or why Mr. [redacted] would request $700 since we only charged him $256 for labor. Unfortunately, Mr. [redacted]'s vision of what he thought his exhaust would like and reality just weren't the same.
Complaint: [redacted]I am rejecting this response because:
I originally filed the complaint because of how I was treated by this company (Meineke Car Care [redacted]) and how they would not make their mistake right and only wanted a written appolozy and the Dodge dealership reimbursed. When this company (Meineke) make the statements about by character and straight false hoods about the hold situation made me pursue this more. I am out of about $120 for the the services I had to pay Dodge before they gracefully repaired this companies (Meineke) damage to my car. Why should Dodge have to take a loss based on this companies (Meineke) mistake and run from their responsibilities?
Ms. [redacted]'s response to my answer is anything but the truth. At no time did Mr. [redacted] offer to bring the AC Compressor or ship it to our shop so we could examine it. As far as her comments about refusing to speak to Mr. [redacted] I spoke to him two different times and he demanded a full refund and never mentioned sending the AC Compressor to us. As far as her comments regarding Meineke Corporate once again she has failed to be honest in her response.Unfortunately, without examining the car there is no way to determine if in fact the AC Compressor failed on its on or did something else such as a defective pulley or tensioner not to mention a broken fan belt could have caused their problems. As I stated earlier Mr. [redacted] failed to give us the name of the shop therefore we were unable to confirm where his car actually was.Again, I am sorry the [redacted]s experienced the problems with their car but there is no way for my shop to verify any of the comments Ms. [redacted] has made regarding the Compressor.
Complaint: [redacted]
I am rejecting this response because: there is no offer included in Mr. [redacted] reply. It is a response of mis statements. It is true that I never spoke with him, but that is the only truth in his response. We only refused to have the car towed 93 miles to his shop. My husband offered to bring the compressor in for a refund and Mr. [redacted] refused. Mr. [redacted] sated he would not give a refund because we did not have the car towed to his shop. He then never returned any of our calls. We attempted call Mr. [redacted] on 7/5/16 and 7/18/16 and spoke with Mr [redacted] who said he would give the m[redacted]ge to Mr. [redacted] to call us back. We were never told about the Mieneke lifetime warranty. As for the conversation with the Meineke corporate, it absolutely did take place-I am sure it was recorded-it was on 7/27/16 at 1052 am and her name was [redacted]. She basically said she spoke with the owner who refused any refund and there was nothing they could do about it because each shop is independently owned and the owner has the final say. If Mr. [redacted] is saying in his response of outright lies that he will refund the $359.90, then we will accept that response. we will be happy to bring the compressor in or ship it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Attached you will find picture proof of damages to the car and the online complains of others about Mr. [redacted]'s business.I am rejecting this response because: We have already paid our car repair bill and it is more damaged and not at all repaired. We sought out the repair services of Mr. [redacted]’s company to complete the job that was paid for March 3, 2016 for $669.50. We have a viable claim in every matter of the law in regards to the vehicle damage and property loss caused by Mr. [redacted]’s company. Mr. [redacted] and his company are complicit in acts of malicious libel, loss of use of the vehicle, and not honoring the work warranty on the car. Mr. [redacted] violated the Texas Deceptive Trade Practices Act and the Consumer Protection Laws (DTPA) by not performing the work paid for, causing more damage to the car, not honoring the warranty on the work performed, and knowingly acted to cover up his wrongdoing by acts of public slander against our character. We were hoping to work this out amicably, but Mr. [redacted]’s combative behavior makes mediations and resolutions impossible. The car went in on May 3, 2016, for its appointment with the Ford dealership to figure out what Mr. [redacted]'s shop did to the car. Ford is working to bring the car back to the working order it was in before the car went into Meineke and do the job we paid Mr. [redacted]’s business to do, restore the air conditioning to factory standards. The estimated diagnostic fee is approximately $200, parts and labor will be extra. The Ford dealership called and said they found two exhaust hoses that were broken during the attempted repair by Meineke that are causing problems. The service personnel at Ford stated there are many more problems and to expect more “bad news”. We granted Ford’s request keep the car overnight because they are still looking for the cause for the air conditioner not working properly. We are including in the Revdex.com complaint and dispute the partial dealership diagnostics and written partial estimate to fix the work Meineke did not do and the damages caused by Meineke. We will also seek payment for the excess out of pocket expenses incurred for the diagnostic and FULL repair the damage done to the car by Meineke, and seek compensation for the inability to use the car since late February. In response to number 1 in Mr. [redacted]’s response: We have nothing to gain by lying about Mr. [redacted], his employees, or his business practices. Mr. [redacted] continues to shock us with his malice by knowingly publishing falsity and reckless disregard for the truth in his responses and about our character, despite having never actually met either one of us. Mr. [redacted]’s defamatory statements seem to be motivated by personal ill will, spite, animosity, and desire to cause harm for its own sake. His numbered defense to the complaint consistently claims that we are lying rather than working with us to resolve the issues with our car caused by his company. If Mr. [redacted] has clear and convincing proof that what we claim is not so, please let him bring this evidence forth. If not, Mr. [redacted]’s continuous accusations are considered libel and slander and we will pursue the proper legal routes to have Mr. [redacted] make amends for his actions in the same m[redacted]er that we are considering with the current issue of our car. We will consider seeking damages for constant defamation and suffering loss of property due to Mr. [redacted]’s public responses to our valid complaint. In response to numbers 2 and 3in Mr. [redacted]’s response: As admitted by Mr. [redacted], his business does allow that some customers have brought in parts for their cars. Mr. [redacted]’s number two response states,” [we] have done so maybe a few times in the two years we've been open”. [redacted] did kindly assist us in locating parts and this business used those parts to fix our car. Despite the policy Mr. [redacted] claims to be enforced, our car must have been part of the exception to his “policy”. When the manager assisted us in locating parts and those parts were used to fix our car. No policy was ever mentioned, nor is it posted that customers were not allowed to bring in the parts the employee helped the customer locate for car repair. Mr. [redacted]'s company willingly put the parts on without Mr. [redacted]'s presence or combative behavior to interfere in the customer service his employees attempt to provide. In response to number 4 in Mr. [redacted]’s response: Yes, we have been in the shop’s garage on several occasions since [redacted] invited us in to explain the progress with the car. Many of the mechanics were smoking. We never claimed anyone smoked in the lobby; this is a falsity claimed by Mr. [redacted] to continue his defamation of our character. To correct Mr. [redacted]’s false statement, we stated employees smoke in the garage and in the parking lot while working on vehicles and while discussing our personal car issues. Whatever Mr. [redacted] claims his policies are any customer can see for themselves where the employees smoke. Please utilize the company’s camera system to verify this statement or have your car’s oil changed. Either way, you will have satisfaction as to who is telling the truth in regards to where the employees smoke. As non-smokers, it is very evident to our senses who smokes and because of the confined space, cigarette butts, and burn on the rear center seat it is evident they smoked in our car. Mr. [redacted]’s unprofessional, combative behavior in handling this matter makes it doubtful that we will bring this to a resolution. Mr. [redacted]’s behavior is problematic and does not render aid to reaching a solution. If forced, we will seek compensation under the Texas Deceptive Trade Practices Act and the Consumer Protection Laws. The purpose of the DTPA is to,” protect consumers against false, misleading, and deceptive business practices, unconscionable actions, and breaches of warranty and to provide efficient and economical procedures to secure such protection”. Mr. [redacted]’s actions created our need of such remedies. Mr. [redacted] was deceptive and misleading in his phone call when he claimed he would remedy the situation and repair the car because his company guaranteed the work performed and the wiring work performed was the cause of the rest of the malfunctions in the car, not the parts. Mr. [redacted] was unconscionable in his choice to breech and not honor the warranty of the work performed and commit to slanderous actions against our character. If Mr. [redacted] continuous his malicious behavior we will have to seek compensation for “economic loss” because Mrs. [redacted] had to quit her job because of lack of transportation, recovery of damages, loss of property due, and any other remedy of law we are entitled to. We attempted to amicably resolve the issues with [redacted] and through a phone call with Mr. [redacted]. Regards, [redacted] And [redacted]
Regards,
[redacted] And [redacted]
Complaint: [redacted] I am rejecting this response because: I originally filed the complaint because of how I was treated by this company (Meineke Car Care [redacted] ) and how they would not make their mistake right and only wanted a written appolozy and the Dodge dealership reimbursed When this company (Meineke) make the statements about by character and straight hoods about the hold situation made me pursue this more I am out of about $for the the services I had to pay Dodge before they gracefully repaired this companies (Meineke) damage to my car Why should Dodge have to take a loss based on this companies (Meineke) mistake and run from their responsibilities? Regards, [redacted] ***
I have no idea what Mr***'s argument is especially since [redacted] did not charge the customer anything for the repairs they did [redacted] ***
Complaint: [redacted] I am rejecting this response because:Attached you will find picture proof of damages to the car and the online complains of others about Mr***'s business.I am rejecting this response because: We have already paid our car repair bill and it is more damaged and not at all repairedWe sought out the repair services of Mr***’s company to complete the job that was paid for March 3, for $We have a viable claim in every matter of the law in regards to the vehicle damage and property loss caused by Mr***’s companyMr [redacted] and his company are complicit in acts of malicious libel, loss of use of the vehicle, and not honoring the work warranty on the carMr [redacted] violated the Texas Deceptive Trade Practices Act and the Consumer Protection Laws (DTPA) by not performing the work paid for, causing more damage to the car, not honoring the warranty on the work performed, and knowingly acted to cover up his wrongdoing by acts of public slander against our characterWe were hoping to work this out amicably, but Mr***’s combative behavior makes mediations and resolutions impossibleThe car went in on May 3, 2016, for its appointment with the Ford dealership to figure out what Mr***'s shop did to the carFord is working to bring the car back to the working order it was in before the car went into Meineke and do the job we paid Mr***’s business to do, restore the air conditioning to factory standardsThe estimated diagnostic fee is approximately $200, parts and labor will be extraThe Ford dealership called and said they found two exhaust hoses that were broken during the attempted repair by Meineke that are causing problemsThe service personnel at Ford stated there are many more problems and to expect more “bad news”We granted Ford’s request keep the car overnight because they are still looking for the cause for the air conditioner not working properlyWe are including in the Revdex.com complaint and dispute the partial dealership diagnostics and written partial estimate to fix the work Meineke did not do and the damages caused by MeinekeWe will also seek payment for the excess out of pocket expenses incurred for the diagnostic and FULL repair the damage done to the car by Meineke, and seek compensation for the inability to use the car since late FebruaryIn response to number in Mr***’s response: We have nothing to gain by lying about Mr***, his employees, or his business practicesMr [redacted] continues to shock us with his malice by knowingly publishing falsity and reckless disregard for the truth in his responses and about our character, despite having never actually met either one of usMr***’s defamatory statements seem to be motivated by personal ill will, spite, animosity, and desire to cause harm for its own sakeHis numbered defense to the complaint consistently claims that we are lying rather than working with us to resolve the issues with our car caused by his companyIf Mr [redacted] has clear and convincing proof that what we claim is not so, please let him bring this evidence forthIf not, Mr***’s continuous accusations are considered libel and slander and we will pursue the proper legal routes to have Mr [redacted] make amends for his actions in the same m***er that we are considering with the current issue of our car We will consider seeking damages for constant defamation and suffering loss of property due to Mr***’s public responses to our valid complaintIn response to numbers and 3in Mr***’s response: As admitted by Mr***, his business does allow that some customers have brought in parts for their carsMr***’s number two response states,” [we] have done so maybe a few times in the two years we've been open” [redacted] did kindly assist us in locating parts and this business used those parts to fix our carDespite the policy Mr [redacted] claims to be enforced, our car must have been part of the exception to his “policy”When the manager assisted us in locating parts and those parts were used to fix our carNo policy was ever mentioned, nor is it posted that customers were not allowed to bring in the parts the employee helped the customer locate for car repairMr***'s company willingly put the parts on without Mr***'s presence or combative behavior to interfere in the customer service his employees attempt to provideIn response to number in Mr***’s response: Yes, we have been in the shop’s garage on several occasions since [redacted] invited us in to explain the progress with the carMany of the mechanics were smokingWe never claimed anyone smoked in the lobby; this is a falsity claimed by Mr [redacted] to continue his defamation of our characterTo correct Mr***’s statement, we stated employees smoke in the garage and in the parking lot while working on vehicles and while discussing our personal car issuesWhatever Mr [redacted] claims his policies are any customer can see for themselves where the employees smokePlease utilize the company’s camera system to verify this statement or have your car’s oil changedEither way, you will have satisfaction as to who is telling the truth in regards to where the employees smokeAs non-smokers, it is very evident to our senses who smokes and because of the confined space, cigarette butts, and burn on the rear center seat it is evident they smoked in our carMr***’s unprofessional, combative behavior in handling this matter makes it doubtful that we will bring this to a resolutionMr***’s behavior is problematic and does not render aid to reaching a solutionIf forced, we will seek compensation under the Texas Deceptive Trade Practices Act and the Consumer Protection LawsThe purpose of the DTPA is to,” protect consumers against false, misleading, and deceptive business practices, unconscionable actions, and breaches of warranty and to provide efficient and economical procedures to secure such protection”Mr***’s actions created our need of such remediesMr [redacted] was deceptive and misleading in his phone call when he claimed he would remedy the situation and repair the car because his company guaranteed the work performed and the wiring work performed was the cause of the rest of the malfunctions in the car, not the partsMr [redacted] was unconscionable in his choice to breech and not honor the warranty of the work performed and commit to slanderous actions against our characterIf Mr [redacted] continuous his malicious behavior we will have to seek compensation for “economic loss” because Mrs [redacted] had to quit her job because of lack of transportation, recovery of damages, loss of property due, and any other remedy of law we are entitled toWe attempted to amicably resolve the issues with [redacted] and through a phone call with Mr*** Regards, [redacted] And [redacted] Regards, [redacted] And [redacted] ***
Complaint: [redacted] I am rejecting this response because:The owner continues to be dishonest and change his responsesFirst he said he spoke to my husband once, now he says he has spoken to him twiceFirst his shop would need to see the compressor, since we agreed to ship the compressor, now he has to inspect the carI can assure you I will not be taking my car to this shop to inspectAt no time did my husband or myself demand a full refund, we have requested a refund for the bad part onlyAs for MEINEKE corporate, I am sure they record the calls, and that will prove our claimsAs far as proving our honesty, years as a Texas State Trooper and years as an Emergency Room Registered Nurse is much more credible than a shop owner that is proven a liar in just two responses.I am finished wasting my time with MEINEKEThe temple location is dishonest and does not care about their customersThe corporate office does not offer any resolutions eitherI will make sure everyone we know does not use MEINEKE Regards, [redacted]
Ms [redacted] 's response to my answer is anything but the truth At no time did Mr [redacted] offer to bring the AC Compressor or ship it to our shop so we could examine it As far as her comments about refusing to speak to Mr [redacted] I spoke to him two different times and he demanded a full refund and never mentioned sending the AC Compressor to us As far as her comments regarding Meineke Corporate once again she has failed to be honest in her response.Unfortunately, without examining the car there is no way to determine if in fact the AC Compressor failed on its on or did something else such as a defective pulley or tensioner not to mention a broken fan belt could have caused their problems As I stated earlier Mr [redacted] failed to give us the name of the shop therefore we were unable to confirm where his car actually was.Again, I am sorry the [redacted] s experienced the problems with their car but there is no way for my shop to verify any of the comments Ms [redacted] has made regarding the Compressor
Ms***, I received the complaint from Mr [redacted] and please accept my response belowFirst and foremost Mr [redacted] told us before we did any work on his car he came to our shop because another shop he had used for repairs refused to work on his car anymore At that point we inspected his car and informed him he needed repairs to the front end of the car We provided Mr [redacted] with a quote which he disputed and said are parts pricing was to high and could he provide the parts we listed in the quote We informed Mr [redacted] it was against our policy to accept outside parts but would make an exception but there would be no warranty on the parts or the labor and we could not guarantee the performance of any parts provided by himAfter completeing the front end work Mr [redacted] brought his car back because his AC was not working His complaint about his his wipers not working in his letter to you is the first I have heard of that Again we provided a quote on what we believed was wrong with his AC and again he insisted on providing the parts Since he had agreed earlier there would be no warranty or guarantee on the performance of the parts and labor we started the job Mr***'s car was in our shop for an extended period of time because we had to wait on him to get us the parts we neededTo repair his AC required an evaporator and an AC compressor We informed Mr [redacted] the evaporator would be installed behind the dash and there was the possibility parts to the dash could be broken because of the age of the vehicle and the condition of his dash Mr [redacted] approved the work and said he understood the risk With respect to the AC compressor we discovered there were issues with his wiring and explained the only way we could make it work would be to install a toggle switch so the compressor could run Mr [redacted] approved the switch and we installed it and the ***s picked up their car Moreover, while we worked on his AC system we called him several times to update him and get his approval each step of the wayRegarding their comments about parts, cigarette butts and a rear view mirror lying in the floor of their car when they picked it up nothing could be further from the truth The fact is we glued their rear view mirror back on because it was broken when he brought the car in Not to mention my techs don't smoke in cars and there were no parts on the floor When we completed the work and returned the car to the ***s everything was in good working order It is not our practice to return cars to a customer that aren't working better than when they came in Mr [redacted] brought his car back several days after he picked it up claiming his gauges weren't functioning properly My manager and I both informed Mr [redacted] there was nothing we had done that involved his gauges and he would have to take his car somewhere else for repairs of that natureMs***, I can assure you Mr***s comment ***, my manager, ordered a dash cluster is a complete falsehood His comments my technician called the car a "P.O.S." in one sentence and turned around in another and called it a "great car" not to mention was sent home for two days are a fabrication as wellAfter dealing with Mr [redacted] I fully understand why another shop ultimately turned him away and said they didn't want his business anymoreIf you have any questions please feel free to contact me at [redacted] *** [redacted] ***
There is no easy way for me to say this other than the ***s have misrepresented the truth ***, my managerNEVER DISCUSSES PROFIT MARGINS WITH ANY CUSTOMER There 20% mark up statement is so bizarre it's laughable [redacted] has never offered for a customer to find their own parts and bring them back so we can work on the customer's car It's a standing policy we don't except outside parts and have done so maybe a few times in the two years we've been openThe comments they have attributed to [redacted] are a complete falsehoodJust another example of how the ***s have manufactured their story the techs only speak to customers directly in our lobby Customers are not allowed in the repair shop for insurance reasons No one is allowed to smoke in our lobby much less smoke in front of a customer even in the parking lot.In closing I stand by my original response If anyone from the Revdex.com wishes to contact my staff feel free to contact them at and you will understand how bizarre the ***s' statements are [redacted] ***
Complaint: [redacted] I am rejecting this response because:The statements in the reply are totally wrong on all accounts, I will be uploads copies of the repair order from Dodge to show the only repair performed on my car was directly related to the oil change and also a copy of my phone bill to show the false statement about the calls repeatly to the store. I want to submit a statement so this claim wouldn't be close until the truth is known. Regards, [redacted] ***
Complaint: ***
I am rejecting this response because:
*** has nothing to say because he can not prove his shop was innocent We took the car to a reputable dealership to access the damage Mr***'s shop causedIn older complaints with the Revdex.com Mr***'s accusations about not bring customers to the shop are invalidOn September 2, and three times on August7, Mr*** admits to taking customers in the shopThis is different than what *** claims in our complaint in the complaint on September 2nd he admits to taking a customer in the shop and the customer complained of tools being left in her car just like the two left in our car on our complaintSeptember 12th Mr V shop agreed put parts in a vehicle provided by the customerMr*** states he does not do thatLooking at all of the Revdex.com complaints, the complaints on the Menieke Business website, and bad reviews on Yelp it is clear that Mr***'s the one distorting the truthMr*** can stand by his slanderWe have never seen him at the shop all the times we came by to check on our car*** can only support what he is told from his employees and not from personal experienceIn other complaints registered against him, he claims his employees do not lieHowever, his employee,***, lied to *** when *** asked *** if he put the car back together Why would we believe that the employee would tell the owner the truth if he can't tell the manage the truthIn all cases against Mr***, he claims the customeright is lyingRationally and statistically this can not be true*** has no idea what happens in his shop which is why he can't account for his tool in our car and the damages his employees causeUnfairly, the financial burden of truth rests on us*** has his money and can call people a liar until they quit complainingBecause I, *** ***, do not have a car because of ***, I lost my job and did not finish my first semester of graduate schoolIt would cost almost $to have Ford look at all the problems Mr*** causedI'm already out almost $just paying *** and diagnostic AT Ford*** doesn't know what is going on in the shop and is a liar himselfHis own statements in previous Revdex.com complaints are contradictory to what he claims in this complaintMr*** refused to speak to my bank to resolve this issue as wellMy bank reached out to *** on April 12,and he refuses to answerWe will not be bullied by him nor will we quit until our car is restored to the order it was in before it went in his shop, and our money is refundedThis shop did not perform services therefore does not deserve moneyThis shop damages vehicles and expect paymentThe owner harasses and lies about customers and work done at his shopIf he had any facts then he should present them as we didWe would very much like to see any evidence that he has to prove his innocenceUntil then Mr*** should stop with his accusations that all his customers are liars
Regards,
*** And *** ***
Mr***'s did bring his car to my Meineke location for repairs Unfortunately, Mr*** has distorted the truth in an attempt to disparage my business
On 7/8/*** did have his air conditioning and alternator repaired at my facility on his first visit Mr*** has
never returned to my shop and reported his air conditioning was not working Mr***, fails to state in his letter we repaired his AC and he hasn't had any issues since we repaired it
2.Secondly, within weeks of repairing his AC System we had to replaced his re manufactured alternator because it was defective A risk we informed Mr*** of when he chose to go with a re manufactured alternator that they aren't as reliable as a new one He chose the re manufactured unit to save money We did the replacement at no charge
We did fail to replace Mr***'s Cabin Air Filter and we did this on a Saturday Morning in about minutes
Mr*** then came by our shop one day complaining of a squeaky fan belt My tech suggested we put it up on a lift but Mr*** didn't have time so my tech suggested trying some belt conditioner and when he had time to bring his car back if the conditioner didn't work
So at this point we have repaired Mr***'s AC, Alternator and replaced his Cabin Air Filter Everything we repaired is working and nothing has been broken nor has anyone reported to Mr*** anything has been broken in the process of my techs repairing his vehicle
Shortly, after Mr*** came by with his squeaky fan belt he contacted my *** and reported he had lost confidence in our shop because we couldn't repair anything and he wanted to take his car to Honda to have his squeaky fan belt looked at and have us pay for any repairs My *** informed him we warranty all our work and asked him to bring the car back to us so we could inspect his fan belt and repair anything that needed to be repaired Mr*** made several calls to the shop
Next thing we know Mr*** is making repeated calls to our shop asking for different employees trying to get them to approve work on his car at Honda Finally, he reached me and tried to convince me my employees had instructed him to go to Honda and get an estimate for whatever work he needed He then told me my *** had authorized the repairsI informed him that wasn't our policy and no one on our staff agreed to his request It was at this point Mr*** told me his estimate "was about $500.00" and he had already told the dealership to do the work According to Mr*** the repair involved replacing two bolts
Mr*** was informed numerous times by my tech, my *** and my other manager, not to mention myself we warranty all our work and no one authorized any work to be done by a dealer
The AC and Alternator repairs we did to Mr***'s car are in working order and were in working order the day he chose to go to Honda Mr*** states my own tech stated we damaged several components on his car I would like for Mr*** to please identify this tech Secondly, I have no idea why Mr*** claims he didn't have confidence in our shop We repaired his car and those repairs are in good working order
Unfortunately, when I spoke to Mr*** he was very threatening his story changed several times from get an estimate to we would pay for the work He made it very clear he was going to do everything he could to destroy our reputation
Please contact me at *** *** *** if you have any questions
*** ***
I stand by my earlier statements regarding the ***'s accusations. I have nothing further to say. *** ***
Complaint: ***In bold are direct responses to Mr***'s accusations.I am rejecting this response because:We never had our car in another shop to perform the a/c repairsThe car was diagnosed and was unable to be repaired because the shop did not have the equipmentThe shop recommended Meineke. The shop never declined our business in the m***er Mr.*** claimsWe still have a good working relationship as Mrs*** went to school with the employee since kindergarten. We saved some money for the repairsBefore we brought the car in we wanted to know how well the shop preformedWe brought in our truck for a regular tune upWe took a picture of the truck dash and mileage and then gave the keys to the shopThe job was done quickly and professionally while we waitedThe cost was $less than the dealership and we were very pleased with the performance of the truck afterwards.We chose this shop for the car's a/c repairs because they did a good job on the tune up on our truckWe told *** that we would like to bring in our car because another shop had diagnosed an a/c leak and was unable to perform the workWe told *** we had another opinion as well and had the same result with the shop being unable to perform the work because they lacked the equipment. The shop never refused to work on our car*** reassured us that they did not need an appointmentWe brought the car in and *** said it will be an extensive job and can work on it next weekWe asked if there are other mechanical issues and *** said he would like to replace the A-arms on the car*** worked up the quote and said the parts are marked up 20% in the system automatically. We never disputed the bills for repairs to any of our vehiclesIf we wanted to look for the parts and bring them in we couldWe would not get the Meineke guarantee, but we would have the manufacture's guarantee, which is what the shop would use if the part defaulted. We took ***'s suggestion and brought the parts in within daysBefore dropping off the car for an extended period, we took a picture of the dash, the mileage and turned over the car to the shopThe work took daysWe picked up the carand checked the mileage - it was the same as when we dropped it off. When picked up the car, Mrs*** adjusted the seat and the rear-view and side mirrors and then she tried to clean the dust of the windshield and noticed the wipers would not returnWe pulled back in and asked *** if he would add that to the bill when we brought the car in the following week for the appointment to fix the a/c. *** agreed and told us the parts he needed to start the job and where we should look to get them. We ordered the parts (evaporator, compressor, and condenser) and brought them with us to the appointmentWe also reminded *** to check the windshield wiper return not working and he said he will put it on the ticket. During the few weeks that the car was in the shop, we stopped in to check on the progressProgress was slow and steady and the job required them to take apart the dash of my car. Before working on the car, the condition of the dash was perfectThe dash was not cracked or damaged in any way. We also had the truck tires rotated and inspectedA few weeks after that we brought the truck back for a state inspectionWe hoped that the continued business and friendly transactions with the clients will encourage the business to continue to do their best works like they had on the truck tune up and the A arm repair on the car We still trusted the shop to do it's job that it was hired to do: fix the A/C back to manufacture's standards.We picked up the car a few weeks laterThere were multiple phone calls on Saturdays when *** was not in the shop from *** updating us on the progress and on each phone call we asked about the progress on the wiper return*** said that would be last because it would be an easy fix *** called and requested more parts and we asked if we could talk to *** on Monday because we wanted clarification *** could not provide*** was told to do the best he could and we asked *** not to break any more parts in the blending boxOn Monday, *** explained that the blending box was for cars that had an a/c vent under the front seats for the back seat passengersWe explained that the car did not have that*** said the blending box part would not be needed. There were no other parts needed and that we brought everything required before the work began. *** called again the next Saturday and stated he could not get the car compressor to work and that he was done working on the carHe asked up to come up and get the carWe said complete the work we paid for and we will talk to ***We talked to *** that Monday and he said that *** could not figure out how to wire the compressorWe suggested the follow the car owner's manual, ask the Ford Dealership, Google it, or just connect the wires in the same way *** disconnected them*** said that he couldn’t tell what *** did. When we went into the garage we noticed, most of the mechanics were smoking as they worked on the interiors and exteriors of the vehicles in the shop. We noticed about our car that the wire insulation was cut from every set of wires under the hoodWe asked for the wire insulation to be replaced because the manufacturer put the wire insulation there for a reason and we did not want lose wires in our engine compartment*** reassured us that that would be corrected. On Thursday, *** called and said our car was readyWe asked about the exposed wiring, parts in the front and rear seats the papers and butts on the floor, the rear view mirror not being attached, and where the parking placards were that were attached to the mirrorThis is where *** called the car a "P.O.S." and a "great car" in the same sentence. As for the mess in the car, *** claimed it was a long job and he wasn't going to put the papers back in the glove compartment where they were, those weren't his cigarette butts (although he was smoking the same cigarettes in front of us during the conversation), the plastic parts were cosmetic and told us to put them in the trunk, and he said the mirror needed to come off during the work because it was in his way. As for the parking placards, *** had no answer.*** *** took the car to school and went to the university police station to purchase a new parking placard When she turned on the lights, the dash blew outShe did not have a working dash at all, but the headlights still workedThe night police officer at the university attempted to assist Mrs*** with the lighting in the dash and Officer Msuggested the car to be towedMrs*** explained to officer Mthat she needed to get home to her children that nightOfficer Mcalled the sheriff's and local P.D.'s of the towns Mrs*** would have to drive through along with the description of the car and the route to be takenThe officer's met Mrs*** along her route home to ensure a safe travelIt was one a.mbefore Mrs*** was able to safely make it home.Before dropping off the car, we took a picture of the dash, the mileage and turned over the car to the shop againFriday morning, we talked to *** and showed him the condition of the car. We pointed out to *** that the car did not have the parts put on, we cleaned up the mess, and there were parts still on the seats. *** was upset because *** claims asked *** multiple times if the car was ready to go*** informed up *** was sent home for two days after we asked for a different mechanic. We told *** the gauges were not working and how Mrs*** had to get the car back. *** was very apologetic and said he would fix the problem.Meineke replaced and paid for the headlight switch*** replaced and tried different switches to fix the dash problem*** also told us they ordered two dash components and neither worked*** explained that he could not figure out what had caused the problem*** said to call Mr*** on Saturday.We called Mr*** Saturday morningHe was extremely hostile, aggressive, and claimed he did not know about the work on the car. Mr*** claimed it was not his fault and to pick up the car. We explained the problems, the time line and the work that was supposed to be doneHe was unaware of the problems bypassing the a/c compressor and how it affected the electrical gauges on the carHe said he would talk to *** on Monday about the repairs that would need to be made to fix the car and would get back with usWe called on Wednesday since we had not heard back about the car repairsWe were told by *** that they will not fix the issues they caused with the car and he was very apologetic.We inspected that car for a few minutes in the parking lot and noticed the battery was deadWe went back in and asked for the car to be jumpedThe mirror was reattached and parts were put back on after the final time the car was in the shopWhen we picked up the car, Mr*** drive the car home. Mr*** notice things that were working prior to the car being in the shop were not functioning - the shifter marker in the dash no longer tells the driver what gear they are in, the radio does not work at all, the wiper return still does not function, and left turn signal does not light up in the dash but does on the outside of the carThis is certainly not in better condition than before the car was brought inNot to mention all the other work that still needs to be fixed: We are not taking the car to Meineke to repair the compressor wire that is hooked to the red post on the battery of the car, to cover all the exposed wiring, to fix the torn rubber insulation trim under the hood, and to reroute the alternator wire to the original position (instead of being over the engine components it is supposed to be under)As expected, Mr***’s redress to the Revdex.com complaint was as hostile and aggressive as his phone m***ers. More importantly, he had a legal obligation in agreement with Meineke Customer S
*ce policies, the Revdex.com, and theRegards,*** and *** ***
First off I have never spoken to Ms*** I had one conversation with her husband the day they say their AC Compressor failed. Mr*** explained the compressor had failed and when I asked how he knew that he said an expert mechanic had looked at it and the AC System and
determined the Compressor had failed. I asked to speak to the mechanic at which point I asked had he checked the pressures to the AC System and did he have an AC Recharge unit to check the Compressor? The mechanic informed me he had not checked the pressures and did not have an AC Recharge device. At which point I asked how had he determined the failure was caused by the Compressor and not another part such as a broken belt or pulley. The mechanic informed me he had "looked at it" and decided it was the AC Compressor.I then asked to speak to Mr***, who I informed if in fact it was the Compressor it was under warranty and we would replace the unit. But for me to do that I would need to either see his car or have him send me the defective compressor. Mr*** informed me he wouldn't think of driving to Temple to have us examine his car much less ever go to another Meineke again. He went on to say he would make sure all his friends and everyone in his community would know Meineke is a bad deal.I explained to Mr. *** that Meineke offered a life time warranty on the part and one year on the labor but we would have to see the car. Mr*** said he wasn't interested in any warranty and wanted his money back. I explained based on the mechanic's observation and lack of testing the system to find out what exactly had happened and Mr***'s refusal to bring the car back to us there was nothing I could do. I explained if every customer whose car we worked on called me three months after the fact and said there car was broken and they had an expert mechanic confirming the problem. Moreover, refused to bring the car back to us and they wanted their money back I wouldn't be in business very long.Keep in mind during our entire conversation Mr*** never gave me the name of the shop nor offered to ship the compressor back to us so we could examine it. Ms***'s comments about Meineke corporate are totally untrue. No one at Meineke ever told her as long as I pay my franchise fees there was nothing they could do. In fact they informed the customer about Meineke's warranty program and also stated without seeing the car or the compressor there wasn't anything they could do.It's unfortunate, Mr*** had the experience he did. But his refusal to make it possible for us to either see his car or the part to confirm what caused the failure prevented us from being able to offer Mr*** any sort of refund or replacement on the part
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I have no idea what Mr. [redacted]'s argument is especially since [redacted] did not charge the customer anything for the repairs they did. [redacted]
I was not present on April 11, 2017 when Mr. [redacted] brought his car and his own parts for some exhaust work. I don't remember exactly what day Mr. [redacted] brought his car back but I want to say it was the Saturday following the 11th. Mr. [redacted] explained he had some concerns about the work that...
was done so we put his car up on a lift and my techs and I inspected the exhaust to try and figure out what Mr. [redacted] was talking about. It became obvious from the beginning Mr. [redacted] had a preconceived idea how the exhaust was going to look based on an internet site he had looked at. Everything we did was done to specification and installed exactly as the instructions and parts would allow for. There was no evidence of any rattling nor anything was installed incorrectly or had moved since the installation. We tried to explain that to Mr. [redacted] and he refused to accept what we said even after we showed him while the car was on the lift. Mr. [redacted] refused to accept we had done the work per specifications and what the parts would allow for. He insisted we replace his entire exhaust system and became quite irate. At this point I asked Mr. [redacted] to leave since it was obvious he wasn't going to accept reality. Mr. [redacted] then said he was going to call the Police and I told him fine but he would have to do that from someone else's parking lot because he was causing a scene. Mr. [redacted] finally left and parked across the street and waited for an officer to show up. The officer never even spoke to me or even came over to our shop. I have no idea how or why Mr. [redacted] would request $700 since we only charged him $256 for labor. Unfortunately, Mr. [redacted]'s vision of what he thought his exhaust would like and reality just weren't the same.
Complaint: [redacted]I am rejecting this response because:
I originally filed the complaint because of how I was treated by this company (Meineke Car Care [redacted]) and how they would not make their mistake right and only wanted a written appolozy and the Dodge dealership reimbursed. When this company (Meineke) make the statements about by character and straight false hoods about the hold situation made me pursue this more. I am out of about $120 for the the services I had to pay Dodge before they gracefully repaired this companies (Meineke) damage to my car. Why should Dodge have to take a loss based on this companies (Meineke) mistake and run from their responsibilities?
Regards,[redacted]
Ms. [redacted]'s response to my answer is anything but the truth. At no time did Mr. [redacted] offer to bring the AC Compressor or ship it to our shop so we could examine it. As far as her comments about refusing to speak to Mr. [redacted] I spoke to him two different times and he demanded a full refund and never mentioned sending the AC Compressor to us. As far as her comments regarding Meineke Corporate once again she has failed to be honest in her response.Unfortunately, without examining the car there is no way to determine if in fact the AC Compressor failed on its on or did something else such as a defective pulley or tensioner not to mention a broken fan belt could have caused their problems. As I stated earlier Mr. [redacted] failed to give us the name of the shop therefore we were unable to confirm where his car actually was.Again, I am sorry the [redacted]s experienced the problems with their car but there is no way for my shop to verify any of the comments Ms. [redacted] has made regarding the Compressor.
Complaint: [redacted]
I am rejecting this response because: there is no offer included in Mr. [redacted] reply. It is a response of mis statements. It is true that I never spoke with him, but that is the only truth in his response. We only refused to have the car towed 93 miles to his shop. My husband offered to bring the compressor in for a refund and Mr. [redacted] refused. Mr. [redacted] sated he would not give a refund because we did not have the car towed to his shop. He then never returned any of our calls. We attempted call Mr. [redacted] on 7/5/16 and 7/18/16 and spoke with Mr [redacted] who said he would give the m[redacted]ge to Mr. [redacted] to call us back. We were never told about the Mieneke lifetime warranty. As for the conversation with the Meineke corporate, it absolutely did take place-I am sure it was recorded-it was on 7/27/16 at 1052 am and her name was [redacted]. She basically said she spoke with the owner who refused any refund and there was nothing they could do about it because each shop is independently owned and the owner has the final say. If Mr. [redacted] is saying in his response of outright lies that he will refund the $359.90, then we will accept that response. we will be happy to bring the compressor in or ship it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Attached you will find picture proof of damages to the car and the online complains of others about Mr. [redacted]'s business.I am rejecting this response because: We have already paid our car repair bill and it is more damaged and not at all repaired. We sought out the repair services of Mr. [redacted]’s company to complete the job that was paid for March 3, 2016 for $669.50. We have a viable claim in every matter of the law in regards to the vehicle damage and property loss caused by Mr. [redacted]’s company. Mr. [redacted] and his company are complicit in acts of malicious libel, loss of use of the vehicle, and not honoring the work warranty on the car. Mr. [redacted] violated the Texas Deceptive Trade Practices Act and the Consumer Protection Laws (DTPA) by not performing the work paid for, causing more damage to the car, not honoring the warranty on the work performed, and knowingly acted to cover up his wrongdoing by acts of public slander against our character. We were hoping to work this out amicably, but Mr. [redacted]’s combative behavior makes mediations and resolutions impossible. The car went in on May 3, 2016, for its appointment with the Ford dealership to figure out what Mr. [redacted]'s shop did to the car. Ford is working to bring the car back to the working order it was in before the car went into Meineke and do the job we paid Mr. [redacted]’s business to do, restore the air conditioning to factory standards. The estimated diagnostic fee is approximately $200, parts and labor will be extra. The Ford dealership called and said they found two exhaust hoses that were broken during the attempted repair by Meineke that are causing problems. The service personnel at Ford stated there are many more problems and to expect more “bad news”. We granted Ford’s request keep the car overnight because they are still looking for the cause for the air conditioner not working properly. We are including in the Revdex.com complaint and dispute the partial dealership diagnostics and written partial estimate to fix the work Meineke did not do and the damages caused by Meineke. We will also seek payment for the excess out of pocket expenses incurred for the diagnostic and FULL repair the damage done to the car by Meineke, and seek compensation for the inability to use the car since late February. In response to number 1 in Mr. [redacted]’s response: We have nothing to gain by lying about Mr. [redacted], his employees, or his business practices. Mr. [redacted] continues to shock us with his malice by knowingly publishing falsity and reckless disregard for the truth in his responses and about our character, despite having never actually met either one of us. Mr. [redacted]’s defamatory statements seem to be motivated by personal ill will, spite, animosity, and desire to cause harm for its own sake. His numbered defense to the complaint consistently claims that we are lying rather than working with us to resolve the issues with our car caused by his company. If Mr. [redacted] has clear and convincing proof that what we claim is not so, please let him bring this evidence forth. If not, Mr. [redacted]’s continuous accusations are considered libel and slander and we will pursue the proper legal routes to have Mr. [redacted] make amends for his actions in the same m[redacted]er that we are considering with the current issue of our car. We will consider seeking damages for constant defamation and suffering loss of property due to Mr. [redacted]’s public responses to our valid complaint. In response to numbers 2 and 3in Mr. [redacted]’s response: As admitted by Mr. [redacted], his business does allow that some customers have brought in parts for their cars. Mr. [redacted]’s number two response states,” [we] have done so maybe a few times in the two years we've been open”. [redacted] did kindly assist us in locating parts and this business used those parts to fix our car. Despite the policy Mr. [redacted] claims to be enforced, our car must have been part of the exception to his “policy”. When the manager assisted us in locating parts and those parts were used to fix our car. No policy was ever mentioned, nor is it posted that customers were not allowed to bring in the parts the employee helped the customer locate for car repair. Mr. [redacted]'s company willingly put the parts on without Mr. [redacted]'s presence or combative behavior to interfere in the customer service his employees attempt to provide. In response to number 4 in Mr. [redacted]’s response: Yes, we have been in the shop’s garage on several occasions since [redacted] invited us in to explain the progress with the car. Many of the mechanics were smoking. We never claimed anyone smoked in the lobby; this is a falsity claimed by Mr. [redacted] to continue his defamation of our character. To correct Mr. [redacted]’s false statement, we stated employees smoke in the garage and in the parking lot while working on vehicles and while discussing our personal car issues. Whatever Mr. [redacted] claims his policies are any customer can see for themselves where the employees smoke. Please utilize the company’s camera system to verify this statement or have your car’s oil changed. Either way, you will have satisfaction as to who is telling the truth in regards to where the employees smoke. As non-smokers, it is very evident to our senses who smokes and because of the confined space, cigarette butts, and burn on the rear center seat it is evident they smoked in our car. Mr. [redacted]’s unprofessional, combative behavior in handling this matter makes it doubtful that we will bring this to a resolution. Mr. [redacted]’s behavior is problematic and does not render aid to reaching a solution. If forced, we will seek compensation under the Texas Deceptive Trade Practices Act and the Consumer Protection Laws. The purpose of the DTPA is to,” protect consumers against false, misleading, and deceptive business practices, unconscionable actions, and breaches of warranty and to provide efficient and economical procedures to secure such protection”. Mr. [redacted]’s actions created our need of such remedies. Mr. [redacted] was deceptive and misleading in his phone call when he claimed he would remedy the situation and repair the car because his company guaranteed the work performed and the wiring work performed was the cause of the rest of the malfunctions in the car, not the parts. Mr. [redacted] was unconscionable in his choice to breech and not honor the warranty of the work performed and commit to slanderous actions against our character. If Mr. [redacted] continuous his malicious behavior we will have to seek compensation for “economic loss” because Mrs. [redacted] had to quit her job because of lack of transportation, recovery of damages, loss of property due, and any other remedy of law we are entitled to. We attempted to amicably resolve the issues with [redacted] and through a phone call with Mr. [redacted]. Regards, [redacted] And [redacted]
Regards,
[redacted] And [redacted]