There is no easy way for me to say this other than the [redacted]s have misrepresented the truth. 1. [redacted], my manager. NEVER DISCUSSES PROFIT MARGINS WITH ANY CUSTOMER. There 20% mark up statement is so bizarre it's laughable. 2. [redacted] has never offered for a customer to find their own parts and bring them back so we can work on the customer's car. It's a standing policy we don't except outside parts and have done so maybe a few times in the two years we've been open.3. The comments they have attributed to [redacted] are a complete falsehood.4. Just another example of how the [redacted]s have manufactured their story the techs only speak to customers directly in our lobby. Customers are not allowed in the repair shop for insurance reasons. No one is allowed to smoke in our lobby much less smoke in front of a customer even in the parking lot.In closing I stand by my original response. If anyone from the Revdex.com wishes to contact my staff feel free to contact them at 254 773 1300 and you will understand how bizarre the [redacted]s' statements are. [redacted]
Dear Ms. [redacted], Unfortunately Mr. [redacted] has distorted the truth regarding his son's car. I will attempt to provide you with the "Facts" so you are able to understand why we responded to Mr. [redacted] as we did. He is correct in that we did change the oil on his son's vehicle. His son did...
take the car to [redacted] Dodge because the car in question was leaking oil. The service representative at [redacted] without examining the car made the assumption Mr. [redacted]'s son car had a "cracked oil filter housing." At which point Mr. [redacted]'s son brought the car back to us were we examined the car and found the oil filter housing to be in good shape and there were no cracks. What we did find was his vehicle did have a Rear Seal Oil Leak and that was the reason he was losing oil. We advised him he needed to take the car back to [redacted] and the repair should be covered under warranty. We physically showed this to his son as well as there was no oil linking from the oil filter and there were no cracks. Keep in mind this took place over three or four days and Mr. [redacted] was calling the store almost hourly speaking to my manager and myself wanting to know what we were going to do about the car. My manager suggested Mr. [redacted] bring the car in and we would physically show him and prove to him there weren't any cracks in the oil filter housing and show him where the oil was leaking from. Mr. [redacted] explained he lived in San Antonio and he wasn't interested in coming to our shop. In an attempt to bring closure to this situation and satisfy Mr. [redacted] I sent one of my techs to [redacted]. The vehicle was on [redacted]'s property so my tech asked the [redacted] tech to show him the cracked oil filter housing. [redacted]'s tech did not show my tech any cracks of any type. It was then that my tech asked why they would tell Mr. [redacted]'s son he had a cracked oil filter housing? As I said earlier it was then that the tech informed my tech they just assumed it was cracked because it was a common problem with those vehicles. My tech explained we had found a rear seal oil leak and asked if they had looked at that. The [redacted] tech explained they hadn't gotten to it yet. In my final phone conversation with Mr. [redacted] I explained to him exactly what went on at [redacted] between the techs and the problem with the vehicle was not related to the oil change we had done and would he please quit calling us because this wasn't a problem we created. Mr. [redacted] asked me repeatedly "are you washing your hands of this" and I replied call it what you want but we had gone out of our way to insure our work was done properly and the problem associated with his son's car was not related to anything we did. Mr. [redacted] then informed me he was on his way to [redacted] which I encouraged him to do so he could see for himself there were no cracks. He closed by telling me he was going to sue me and see that he did everything he could to damage my store's reputation. In closing, we lost count of how many times we spoke to Mr. [redacted] not to mention he never examined the vehicle in our presence so we could physically show him even though we had showed his son. Further more his reaction to what was going on with his son's car was based on an assumption by a tech who had not examined the car when he originally spoke to his son. At which point Mr. [redacted] was convince based on an assumption we had done something wrong. If you have any questions, please don't hesitate to contact me at ###-###-####. Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because:The owner continues to be dishonest and change his responses. First he said he spoke to my husband once, now he says he has spoken to him twice. First his shop would need to see the compressor, since we agreed to ship the compressor, now he has to inspect the car. I can assure you I will not be taking my car to this shop to inspect. At no time did my husband or myself demand a full refund, we have requested a refund for the bad part only. As for MEINEKE corporate, I am sure they record the calls, and that will prove our claims. As far as proving our honesty, 27 years as a Texas State Trooper and 15 years as an Emergency Room Registered Nurse is much more credible than a shop owner that is proven a liar in just two responses.I am finished wasting my time with MEINEKE. The temple location is dishonest and does not care about their customers. The corporate office does not offer any resolutions either. I will make sure everyone we know does not use MEINEKE.
Regards,
[redacted]
Ms. [redacted], I received the complaint from Mr. [redacted] and please accept my response below. First and foremost Mr. [redacted] told us before we did any work on his car he came to our shop because another shop he had used for repairs refused to work on his car anymore. At that point we...
inspected his car and informed him he needed repairs to the front end of the car. We provided Mr. [redacted] with a quote which he disputed and said are parts pricing was to high and could he provide the parts we listed in the quote. We informed Mr. [redacted] it was against our policy to accept outside parts but would make an exception but there would be no warranty on the parts or the labor and we could not guarantee the performance of any parts provided by him. After completeing the front end work Mr. [redacted] brought his car back because his AC was not working. His complaint about his his wipers not working in his letter to you is the first I have heard of that. Again we provided a quote on what we believed was wrong with his AC and again he insisted on providing the parts. Since he had agreed earlier there would be no warranty or guarantee on the performance of the parts and labor we started the job. Mr. [redacted]'s car was in our shop for an extended period of time because we had to wait on him to get us the parts we needed. To repair his AC required an evaporator and an AC compressor. We informed Mr. [redacted] the evaporator would be installed behind the dash and there was the possibility parts to the dash could be broken because of the age of the vehicle and the condition of his dash. Mr. [redacted] approved the work and said he understood the risk. With respect to the AC compressor we discovered there were issues with his wiring and explained the only way we could make it work would be to install a toggle switch so the compressor could run. Mr. [redacted] approved the switch and we installed it and the [redacted]s picked up their car. Moreover, while we worked on his AC system we called him several times to update him and get his approval each step of the way. Regarding their comments about parts, cigarette butts and a rear view mirror lying in the floor of their car when they picked it up nothing could be further from the truth. The fact is we glued their rear view mirror back on because it was broken when he brought the car in. Not to mention my techs don't smoke in cars and there were no parts on the floor. When we completed the work and returned the car to the [redacted]s everything was in good working order. It is not our practice to return cars to a customer that aren't working better than when they came in. Mr. [redacted] brought his car back several days after he picked it up claiming his gauges weren't functioning properly. My manager and I both informed Mr. [redacted] there was nothing we had done that involved his gauges and he would have to take his car somewhere else for repairs of that nature. Ms. [redacted], I can assure you Mr. [redacted]s comment [redacted], my manager, ordered a dash cluster is a complete falsehood. His comments my technician called the car a "P.O.S." in one sentence and turned around in another and called it a "great car" not to mention was sent home for two days are a fabrication as well. After dealing with Mr. [redacted] I fully understand why another shop ultimately turned him away and said they didn't want his business anymore. If you have any questions please feel free to contact me at [redacted]. [redacted]
Complaint: [redacted]
I am rejecting this response because:The statements in the reply are totally wrong on all accounts, I will be uploads copies of the repair order from Dodge to show the only repair performed on my car was directly related to the oil change and also a copy of my phone bill to show the false statement about the calls repeatly to the store. I want to submit a statement so this claim wouldn't be close until the truth is known.
Regards,
[redacted]
There is no easy way for me to say this other than the [redacted]s have misrepresented the truth. 1. [redacted], my manager. NEVER DISCUSSES PROFIT MARGINS WITH ANY CUSTOMER. There 20% mark up statement is so bizarre it's laughable. 2. [redacted] has never offered for a customer to find their own parts and bring them back so we can work on the customer's car. It's a standing policy we don't except outside parts and have done so maybe a few times in the two years we've been open.3. The comments they have attributed to [redacted] are a complete falsehood.4. Just another example of how the [redacted]s have manufactured their story the techs only speak to customers directly in our lobby. Customers are not allowed in the repair shop for insurance reasons. No one is allowed to smoke in our lobby much less smoke in front of a customer even in the parking lot.In closing I stand by my original response. If anyone from the Revdex.com wishes to contact my staff feel free to contact them at 254 773 1300 and you will understand how bizarre the [redacted]s' statements are. [redacted]
Dear Ms. [redacted], Unfortunately Mr. [redacted] has distorted the truth regarding his son's car. I will attempt to provide you with the "Facts" so you are able to understand why we responded to Mr. [redacted] as we did. He is correct in that we did change the oil on his son's vehicle. His son did...
take the car to [redacted] Dodge because the car in question was leaking oil. The service representative at [redacted] without examining the car made the assumption Mr. [redacted]'s son car had a "cracked oil filter housing." At which point Mr. [redacted]'s son brought the car back to us were we examined the car and found the oil filter housing to be in good shape and there were no cracks. What we did find was his vehicle did have a Rear Seal Oil Leak and that was the reason he was losing oil. We advised him he needed to take the car back to [redacted] and the repair should be covered under warranty. We physically showed this to his son as well as there was no oil linking from the oil filter and there were no cracks. Keep in mind this took place over three or four days and Mr. [redacted] was calling the store almost hourly speaking to my manager and myself wanting to know what we were going to do about the car. My manager suggested Mr. [redacted] bring the car in and we would physically show him and prove to him there weren't any cracks in the oil filter housing and show him where the oil was leaking from. Mr. [redacted] explained he lived in San Antonio and he wasn't interested in coming to our shop. In an attempt to bring closure to this situation and satisfy Mr. [redacted] I sent one of my techs to [redacted]. The vehicle was on [redacted]'s property so my tech asked the [redacted] tech to show him the cracked oil filter housing. [redacted]'s tech did not show my tech any cracks of any type. It was then that my tech asked why they would tell Mr. [redacted]'s son he had a cracked oil filter housing? As I said earlier it was then that the tech informed my tech they just assumed it was cracked because it was a common problem with those vehicles. My tech explained we had found a rear seal oil leak and asked if they had looked at that. The [redacted] tech explained they hadn't gotten to it yet. In my final phone conversation with Mr. [redacted] I explained to him exactly what went on at [redacted] between the techs and the problem with the vehicle was not related to the oil change we had done and would he please quit calling us because this wasn't a problem we created. Mr. [redacted] asked me repeatedly "are you washing your hands of this" and I replied call it what you want but we had gone out of our way to insure our work was done properly and the problem associated with his son's car was not related to anything we did. Mr. [redacted] then informed me he was on his way to [redacted] which I encouraged him to do so he could see for himself there were no cracks. He closed by telling me he was going to sue me and see that he did everything he could to damage my store's reputation. In closing, we lost count of how many times we spoke to Mr. [redacted] not to mention he never examined the vehicle in our presence so we could physically show him even though we had showed his son. Further more his reaction to what was going on with his son's car was based on an assumption by a tech who had not examined the car when he originally spoke to his son. At which point Mr. [redacted] was convince based on an assumption we had done something wrong. If you have any questions, please don't hesitate to contact me at ###-###-####. Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because:The owner continues to be dishonest and change his responses. First he said he spoke to my husband once, now he says he has spoken to him twice. First his shop would need to see the compressor, since we agreed to ship the compressor, now he has to inspect the car. I can assure you I will not be taking my car to this shop to inspect. At no time did my husband or myself demand a full refund, we have requested a refund for the bad part only. As for MEINEKE corporate, I am sure they record the calls, and that will prove our claims. As far as proving our honesty, 27 years as a Texas State Trooper and 15 years as an Emergency Room Registered Nurse is much more credible than a shop owner that is proven a liar in just two responses.I am finished wasting my time with MEINEKE. The temple location is dishonest and does not care about their customers. The corporate office does not offer any resolutions either. I will make sure everyone we know does not use MEINEKE.
Regards,
[redacted]
Ms. [redacted], I received the complaint from Mr. [redacted] and please accept my response below. First and foremost Mr. [redacted] told us before we did any work on his car he came to our shop because another shop he had used for repairs refused to work on his car anymore. At that point we...
inspected his car and informed him he needed repairs to the front end of the car. We provided Mr. [redacted] with a quote which he disputed and said are parts pricing was to high and could he provide the parts we listed in the quote. We informed Mr. [redacted] it was against our policy to accept outside parts but would make an exception but there would be no warranty on the parts or the labor and we could not guarantee the performance of any parts provided by him. After completeing the front end work Mr. [redacted] brought his car back because his AC was not working. His complaint about his his wipers not working in his letter to you is the first I have heard of that. Again we provided a quote on what we believed was wrong with his AC and again he insisted on providing the parts. Since he had agreed earlier there would be no warranty or guarantee on the performance of the parts and labor we started the job. Mr. [redacted]'s car was in our shop for an extended period of time because we had to wait on him to get us the parts we needed. To repair his AC required an evaporator and an AC compressor. We informed Mr. [redacted] the evaporator would be installed behind the dash and there was the possibility parts to the dash could be broken because of the age of the vehicle and the condition of his dash. Mr. [redacted] approved the work and said he understood the risk. With respect to the AC compressor we discovered there were issues with his wiring and explained the only way we could make it work would be to install a toggle switch so the compressor could run. Mr. [redacted] approved the switch and we installed it and the [redacted]s picked up their car. Moreover, while we worked on his AC system we called him several times to update him and get his approval each step of the way. Regarding their comments about parts, cigarette butts and a rear view mirror lying in the floor of their car when they picked it up nothing could be further from the truth. The fact is we glued their rear view mirror back on because it was broken when he brought the car in. Not to mention my techs don't smoke in cars and there were no parts on the floor. When we completed the work and returned the car to the [redacted]s everything was in good working order. It is not our practice to return cars to a customer that aren't working better than when they came in. Mr. [redacted] brought his car back several days after he picked it up claiming his gauges weren't functioning properly. My manager and I both informed Mr. [redacted] there was nothing we had done that involved his gauges and he would have to take his car somewhere else for repairs of that nature. Ms. [redacted], I can assure you Mr. [redacted]s comment [redacted], my manager, ordered a dash cluster is a complete falsehood. His comments my technician called the car a "P.O.S." in one sentence and turned around in another and called it a "great car" not to mention was sent home for two days are a fabrication as well. After dealing with Mr. [redacted] I fully understand why another shop ultimately turned him away and said they didn't want his business anymore. If you have any questions please feel free to contact me at [redacted]. [redacted]
Complaint: [redacted]
I am rejecting this response because:The statements in the reply are totally wrong on all accounts, I will be uploads copies of the repair order from Dodge to show the only repair performed on my car was directly related to the oil change and also a copy of my phone bill to show the false statement about the calls repeatly to the store. I want to submit a statement so this claim wouldn't be close until the truth is known.
Regards,
[redacted]