Automotive Transmission Specialty

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would truly appreciate it if I am provided with a replacement carOn Apr 21, 9:AM, " [redacted] " < [redacted] > wrote:I have had the car ony since January 13th this year....how can I have bought the car with just miles on it and all of a sudden in a months time had to have a new ignition switch put on it and have a electrical problem wrong with it the windows and ac stop working at the Same time and the steering wheel start smoking and when I take it up there 8am they say it's no way it will be fixed by 2pm so I keep pressing the issue that I have no other transportation there's nothing they can do and I keep pressing the issue about the car that how come I keep having these problems all of a sudden they have the car out in mins but everything is not fixed and tell me to bring the car back up there on may 2nd.....I don't care about the warranty....my complaint is when I first got the car before days it clearing state on the papers I could have taken the car back but the woman said I could not....now I'm saying how can I have this car in just months on going having to have the ignitor switch replace because the car would not start on me when I just received the car

[redacted] [redacted] did purchase a Chrysler PT Cruiser from our business on 1/13/ We are sorry to hear that she is experiencing a service issue but with any vehicle new or used this can and will happen We provide a year 36,mile warranty on every vehicle we sell because we want to customer to have the confidence that we will stand behind our product With both repairs [redacted] has experienced we have made the repairs in a very timing manner We are sorry she may live a distance away from her dealer of choice but we go over that in the sales process that no loaner or rental vehicles are attached to the warranty however we do our very best to provide quick service and quick resolutions We will continue to do this during the course of her ownership The desired settlement request of a different vehicle of her choice can not be extended The vehicle she purchased is covered by a warranty and has not had a major problem Each issue was repaired very quickly and with the highest of priority considering her need for her automobile We look forward to continuing to serve her needs

[redacted] did purchase a Chrysler PT Criuser on 8/28/ As part of her purchase the vehicle came with our Standard yr/ 36,warranty Mrs [redacted] has been in our Service Department for maintenance and warranty work over the last months but not to the extent of her complaint We have performed all maintenance work or warranty work that we could confirm with her that needed to be done and have attempted to drive the vehicle with her to try to duplicate the areas she expressed concern We have done this on multiple occasions with her on the drive and have not been able to see an active issue or retrieve history data from the vehicles onboard system Mrs [redacted] has also missed several scheduled service appointments without cancellation and we have attempted to work her in when she re-schedules after the fact The most recent no show was the same day as this complaint on 7/18/16.J.DByrider is sorry to learn of Mrs [redacted] ’s dissatisfaction as expressed in her complaint We are more than happy to help Mrs [redacted] re-schedule yesterday’s appointment so we can continue to work with her amicably on any of her vehicle maintenance or warranty needs Our Service Department can be reached at [redacted] from 8-5:PM Monday – Friday

The original service repair completed in early November was for noted symptoms the customer told us (radiator leaking and overheating, car is also stuck in gear) We replaced the transmission, water pump, serpentine belt, and radiator to complete the repair This service work still has an outstanding balance of $which we previously stated J.DByrider could arrange for [redacted] to assist in financing this balance and it has been offered for this balance as well as the current repairs needed (engine) At the time of the original repair there was no motor noise or white smoke coming from the vehicle Our repairs would not have an effect on the motor however depending on how long the original symptoms of over heating were left unchecked could play a role into the current motor issue J.DByrider is always interested in assisting customers in any way possible Arrangements to assist with the repairs needed have been offered and can still be extended should the customer wish to do so

After several attempts of satisfying and explaining to Mrs*** we have come to the conclusion that we aren't able to come to amicable resolution. We have disclosed why the vehicle was here each time and what was performed. All notes, invoices and estimates are in the computer system and in her file. We maintain the stance that we are willing to continue to work to help Mrs*** with her repairs as well as have payments arranged for the cost. If she would like to discuss this further she can contact us at *** ***

We did discover after the fact there was an issue with the title *** came in last week and we traded the vehicle for another one, he seems to be happy with the trade.*** ***

The vehicle was originally in service on 10/20/for documented customer concerns of: radiator leaking coolant and overheating (we repaired)car just shuts down and stops (we repaired)car stuck in gear (customers thinks its a transmission problem) (we replaced transmission)The vehicle returned to service several weeks later with these documented customer concerns:Jeep is smokingnoise in the enginemuffler noiseheat & a/c not workingWe have diagnosed the smoking and engine noise issue as a motor issue. It needs replacing and we have priced this job for the customer. The engine issue is not related to the repairs done but could be a result of how long the coolant leak and overheating issue was present before we repaired it. The result of that damage was not present when we road tested the Jeep after the work was completed. The invoice for the original work is at our service counter along with the arrangement for payments on the remaining balance. We have also offered payment arrangements for the additional work needed but have not received authorization. We would be happy to assist the customer with these arrangements and just need communication to move forward

Itbwould seem this company refuses to be honestThe first time that the vehicle was bought in for service was the noise in engine there was absolutely no problem with the radiator or over heating there was no smoking they are trying to mix the two incidentsWhen we picked up the car after the first repair my husband heard the noise in the engine once he got on the highway as soon as he pulled into the driveway I stated that the vehicle was still making the squeak by this time they were closed so he called in the morningOf course all of a sudden now an invoice appears and they can produce one after this complaint has been filedI nor my husband were given one and in fact we were told that they did not know where it was and the employee no longer worked thereWe were told they had no idea what was done and to bring it back inI am very concerned now with the lack of facts this company is choosing to mix up or leave outI have been a customers paid my car loan this situation has left a family of five with one car and three working adults my children have to get to school with me at 6am so that my husband can get to work on timeI under no circumstances will allow any deception of facts to continueThis is proving what they really think of their customersAs I stated the initial complaint was a squeak in the engine and stuck in gearIt was returned to us with same squeak and now rattling and smokingThank you
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We were unaware of any total loss or salvage issue at the time of sale. If after researching we find the claim to be true we will in fact take care of this situation for Mr***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint this is not a resolution to my issues they continuously lie I never had an appointment for yesterday the last time I even spoke with jd by rider was telling them that I was seeking help else where its said that every time I've went there for my car it wasn't for the same issue but that's another LIE EVERY SINGLE TIME I'VE GOT MY CAR LOOKED AT BY JD BY RIDER ITS BEEN THE SAME ISSUE! now its just gotten worse i'm not gonna continue to keep letting them look at my car and they tell me nothings wrong or its fixed then I have the same issue as I've always had its ridiculous they need to stop there lying I cannot request off anymore days from my jobs for this issue I CANNOT me working is how I pay my bills they want me to leave my car there again and me not have a way to work or anything and they say I would have to figure it out like I have other transportation there sick! and i'm beyond disgusted with this company, I've had to get off from work call out of work miss work, been late to work so many times because of this car and jd byrider its crazy, they don't care because there still getting paid regardless yet I've missed out on money multiple times because of these people and still made sure I made my payments this is the WORSE CAR COMPANY ANYONE COULD EVER GET A VEHICLE FROM, & I swear if its not the last thing I do I will see that people know of how this company does its customers
Best Regards,
*** ***

After immediate research of our data base we find no account attached to the above stated customers name or addressCould you confirm with customer that they have the right JDByrider location?We are located * *** * *** *** *** ** ***Please advise if we can assist further* ***

We are sorry to hear that *** *** is having a service issue. It is always our goal to do the best we can at customer service and to satisfy the customers need. *** did in fact purchase a Jeep Grand Cherokee from J.DByrider on 6/13/14. At the time of purchase the
vehicle came with a year 36,mile warranty. During the last 1/years the vehicle has been driven 44,miles during which time it would be for us to have to perform warranty and maintenance work for Mrs***. During her most recent completed visit we repaired a radiator leak and replaced the transmission. The work total was $and a deposit of $was received. The remaining balance of $was not paid. The vehicle was picked up without final payment being made and the vehicle has been driven beyond the miles covered by warranty.As for the delinquent payment issue J.DByrider is the selling dealership but not the finance company. J.DByrider does not collect the accounts. The accounts are assigned to *** *** *** **after the sale. If there was an issue with payments that would be who to communicate with not J.DByrider.Currently the Jeep is back in service and after diagnosing smoke coming from the exhaust and an engine noise it has been determined that the Jeep needs a motor. We are happy to assist Mrs*** with this repair and can even request to *** on her behalf to set up payment arrangements for some of the repair work.The desired settlement request from Mrs*** can not be offered. The Jeep has been a solid means of transportation for 1/years and 44,miles. It is not a lemon it is like every other vehicle made and it needs service and maintenance from time to time. All man made working items break from time to time. This is just a example of that. We will be happy to workout payment arrangements for the repairs if Mrs*** would like to move forward. We will continue to try to work this out now and going forward the best we can for her. Our Service Advisor can be reached at *** *** to discuss arrangements

In response to *** *** ID # ***.We at J.DByrider certainly appreciate the business from *** ***. She has purchased multiple vehicles from us and we appreciate all of our customers especially those who have the confidence to repurchase after a positive
experience. The Pontiac Grand Am was purchased on 1/26/for $15,and covered with a year 36,mile warranty. It seems this complaint is in two parts. Part which involves a service issue we can easily remedy this by having *** call our Service Manager *** *** or our Sales Manager *** *** to assist in arranging a service appointment or service work at ###-###-####. It appears there is no attempt in this notice of communication with J.DByrider on the service issue The communication with the Finance Company over a Service issue is not the proper channel as they are a separate business and only handle the finance portion of the loan that was assigned to them on behalf of *** *** at the time of purchase. Part involves communication with what appears to be an employee of the Finance Company which is a different business. J.DByrider assigns the loan to a lender at the time of contract. J.DByrider does not receive payments from the individual customer. The Retail Installment contract is funded by the finance company at the time of sale and all payments, communication and in this case a complaint should be directed at the finance company. I am sure they would like the opportunity to resolve this matter.*** can contact us at ###-###-#### and we will happily get on top of her service concerns. Thank you!

We have completed the repairs and resolved the differences with *** *** on August 10, 2016. We are sorry for any inconvienence she may have experienced

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was a payment arrangement that was made with JD Byrider through *** that the remaining balance would be added to the amount of the carThe worker that we spoke to is no longer thereYou continue to separate this issue the fact is that you serviced the engine and the noise that I originally bought the car in for was still present after I picked up the vehicleI did not just take the car off the lot, I went inside and picked up the keys from a JD Byrider EmployeeMy husband called the very next day to say that the car had not been serviced as stated and that there was no invoiceI would like the car repaired at JD Byrider's expense because their worker started working on the car and now all of a sudden it needs an engineThe car was not smoking nor overheating prior to them working on the car An original comment was that they could not find my invoice and the employee was doing questionable things, although I know the worker will never admit to that comment made to my husband
Regards,
*** ***

[redacted] did purchase a 2006 Chrysler PT Criuser on 8/28/2015.  As part of her purchase the vehicle came with our Standard 3 yr. / 36,000 warranty.  Mrs. [redacted] has been in our Service Department for maintenance and warranty work over the last 11 months but not to the extent of her...

complaint.  We have performed all maintenance work or warranty work that we could confirm with her that needed to be done and have attempted to drive the vehicle with her to try to duplicate the areas she expressed concern.  We have done this on multiple occasions with her on the drive and have not been able to see an active issue or retrieve history data from the vehicles onboard system.  Mrs. [redacted] has also missed several scheduled service appointments without cancellation and we have attempted to work her in when she re-schedules after the fact.  The most recent no show was the same day as this complaint on 7/18/16.J.D. Byrider is sorry to learn of Mrs. [redacted]’s dissatisfaction as expressed in her complaint.  We are more than happy to help Mrs. [redacted] re-schedule yesterday’s appointment so we can continue to work with her amicably on any of her vehicle maintenance or warranty needs.  Our Service Department can be reached at [redacted] from 8-5:30 PM Monday – Friday.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]