Automotive Transmission Specialty

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

The original service repair completed in early November was for noted symptoms the customer told us (radiator leaking and overheating, car is also stuck in gear).  We replaced the transmission, water pump, serpentine belt, and radiator to complete the repair.  This service work still has an outstanding balance of $386.04 which we previously stated.  J.D. Byrider could arrange for [redacted] to assist in financing this balance and it has been offered for this balance as well as the current repairs needed (engine).  At the time of the original repair there was no motor noise or white smoke coming from the vehicle.  Our repairs would not have an effect on the motor however depending on how long the original symptoms of over heating were left unchecked could play a role into the current motor issue.  J.D. Byrider is always interested in assisting customers in any way possible.  Arrangements to assist with the repairs needed have been offered and can still be extended should the customer wish to do so.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I've never given false info about jd byrider or the people that work there if the company take me being honest about things as disrespect thats there problem not mine this is a free country I can say whatever I feel whenever I choose too, I have an appointment set up for august the 20th for my oil change and I will also be having the service department look at my car if it deams that they still cannot fix the issue then I will be seeking into a lawyer to further more handle this situation, again this will be ether my 8th or 9th time having jd byrider's service department look at my vehicle without even having it for a full year yet its quite ridiculous, however if they want it in the shop to see if they can fix it again not even kno
wing what the issue is when I've had the issue since I got the car, we shall see what happens from here, i'm no longer gonna deal with the non sense and the scandalous acts of this company or the people in it.Best Regards,
[redacted]

We are sorry to hear that [redacted] is not happy with her service work being performed under warranty.  Most of our customers are very happy that we stand behind our vehicles with our 3 year / 36,000 mile warranty.  On both occasions we have worked [redacted] into the service schedule with her not having to wait for an appointment.  We promptly repaired the ignition switch and we promptly addressed her most recent issue with an electrical issue as well as the a/c and window.  Some of these items may have been effected by a faulty wire that we identified and replaced.  The only remaining item set for the May 2nd appointment is the fog lights.  A switch had to be ordered and the part was not in stock at the Chrysler dealer.  In the end we can not just replace the car because it needs warranty work.  Warranties are provided because we know we are going to have to perform work after the sale.  Anything that is man made and a machine will need repairs at times.  That's why we provide such an outstanding warranty and great customer service so we can make very little impact on the customer.  We look forward to continuing to do this with [redacted] in the future and we will continue to provide the prompt and quality service she has received.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would truly appreciate it if I am provided with a replacement carOn Apr 21, 2017 9:02 AM, "[redacted]" <[redacted]> wrote:I have had the car ony since January 13th this year....how can I have bought the car with just 46000 miles on it and all of a sudden in a months time had to have a new ignition switch put on it and have a electrical problem wrong with it the windows and ac stop working at the Same time and the steering wheel start smoking and when I take it up there 8am they say it's no way it will be fixed by 2pm so I keep pressing the issue that I have no other transportation there's nothing they can do and I keep pressing the issue about the car that how come I keep having these problems all of a sudden they have the car out in 30 mins but everything is not fixed and tell me to bring the car back up there on may 2nd.....I don't care about the warranty....my complaint is when I first got the car before 30 days it clearing state on the papers I could have taken the car back but the woman said I could not....now I'm saying how can I have this car in just 3 months on going 4 having to have the ignitor switch replace because the car would not start on me when I just received the car

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[redacted]...

[redacted] did purchase a 2005 Chrysler PT Cruiser from our business on 1/13/17.  We are sorry to hear that she is experiencing a service issue but with any vehicle new or used this can and will happen.  We provide a 3 year 36,000 mile warranty on every vehicle we sell because we want to customer to have the confidence that we will stand behind our product.  With both repairs [redacted] has experienced we have made the repairs in a very timing manner.  We are sorry she may live a distance away from her dealer of choice but we go over that in the sales process that no loaner or rental vehicles are attached to the warranty however we do our very best to provide quick service and quick resolutions.  We will continue to do this during the course of her ownership.  The desired settlement request of a different vehicle of her choice can not be extended.  The vehicle she purchased is covered by a warranty and has not had a major problem.  Each issue was repaired very quickly and with the highest of priority considering her need for her automobile.  We look forward to continuing to serve her needs.

It is unfortunate that [redacted] is not happy with our J.D. Byrider location in [redacted].  We strive to please and satisfy each and every customer on a daily basis.  Mrs. [redacted] received the same 3 yr. / 36,000 mile warranty that each of our customers receive.  Year to date our CSI score in Service is at 95% so it appears across the board we take satisfying our customers seriously and they have voiced their overwhelming support.Mrs. [redacted] has a warranty to protect her purchase.  That warranty is to repair covered parts on the vehicle she purchased.   Every vehicle made will need service at some point.  Warranties aren’t there to replace cars they are there to repair them for the customer.  Like every other customer she has to schedule an appointment, arrive for the appointment and give us the opportunity to repair the problem.  Our warranty like most does not cover a rental car.  This is common practice in the automotive industry and this was disclosed when the warranty paperwork was signed.Going forward we would like to work with Mrs. [redacted] amicably but she will need to resolve some of the issues on her side.  Arriving for a scheduled and treating our staff with respect is not too much to ask.  If the current path of not showing up for appointments and being disrespectful to our staff to include making false statements in a Revdex.com complaint continue then her choice to have her vehicle serviced elsewhere is probably the best resolution.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The initial problem that we bought the car in for (stuck in one gear and squeaky noise) was claimed to have been fixed, however when we picked the car up the squeaky noise was still present and the muffler was rattling and there was white smoke. These new problems were not the cause of us taking the car to be serviced nor where they present when we took the car in the first time.   Where is the invoice? I would like to know why they are claiming we told them the car overheated. I am not aware of the car overheating. 
Regards,
[redacted]