AutoNation Chrysler Dodge Jeep Ram Katy

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Monday, [redacted] **, 11:AM To: [redacted] Subject: RE: You have a New Message from Revdex.com Regarding Complaint # [redacted] I accept their offerThank you and everyone else involved with this complaint, I really appreciate your punctuality and outstanding professionalism

Sent: Thursday, [redacted] 20, 10:AM To: [redacted] Subject: RE: Dispute number [redacted] Good morning, this is the first that I have heard of the unfortunate events that have happened to you I have no problem with your request to supply you with the parts that you need I can get the radiator cap and sprayer no problem, please tell me exactly where the rocker panel is located so that I can get you the right one Pictures would be great if you could supply them to me Please only deal with me on this situation, again I apologize for the bad service that you have experienced and please allow me to make this situation right [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards, The issue at hand is a matter of misdiagnosis and unnecessary repairs, not a warranty Even if it were warranty related, Allen Samuels tried to charge me another $diagnostic fee the second time I took the vehicle in, less than a week later, until I fought them enough to have it brought back to be looked at again at no chargeThey are claiming to stand behind a warranty, but why was I told it would cost me another diagnostic fee of $to have it looked at a second time if it was something that should have been covered? How many trips and diagnostic fees would it take for them to actually solve the problem? I think that two chances and $1,were enough and at that point, I had spent all of the money and time I hadIt has taken me over a year to determine with certainty what the root issue with my initial coolant leak was, and that the repairs Allen Samuels did were unnecessary repairs that were unrelated to the coolant loss I brought my truck in forI have attached the service reports from the shop that did the other repairs (West End Auto), as well as the Allen Samuels service reportThere were 3,miles put on the truck from the time I picked my truck up from Allen Samuels (124,157) to the time it totally failed from coolant leaking into the cylinders through a blown head gasket (128,110)After that was replaced, no more coolant was lost, problem solved

I see on the invoice that there is an authorization # [redacted] in the amount of $1,with a deductable of $paid by Visa It looks like the consumer had a warranty that paid the majority of this bill, can we have documentation explaining the two different types of pay to [redacted] works? Who is the Extended warranty that the customer has?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards, Again, nothing is being said about why I was told I would have to pay again to get my vehicle looked at when I brought it in the next week following repairsHow can you not offer a reasonable explanation and claim you honor warranty work?

We stand behind our repairs for monhs 12,miles which ever occurs first This request is outside the warranty periodWe will not pay for any repairs done elsewhere This is our company policy and Chryslers policy Warranty was good at any Chrysler dealership accross the nation, customer elected to take it to an independant ( [redacted] ***) so he/she will be responsible for the repairs not Allen Samuels Dodge

The repairs that we performed on the *** vehicle have nothing to do with the theft of the exhaust system from our parking lot during the night. They actually damaged the suspenion trying to repair it, therefore this repair is not under warranty. We have discounted thier bill and they agreed to the charges. They have a deductable for $*** in addition to the repairs that were authorized earlier. We are thinking about paying part of their deductable as an act of good will to our customer. The adjuster just came out today to inspect thier vehicle. The decission on the deductable will be make between now and the time of pick up by the customer

We were told upon calling in to our Insurance comapny that "we were covered, go ahead and start repairs." We were then called back by our agent telling us that the insurance company denied the claim because we had the vehicles secured as we normally do that they were not going to be responsible and
that they would call our customers to explain that they needed to contact thier insurance comany to file a claim. We are sorry that our insurance arrier gave us wrong information, but we had to let the customers know that it would go against thier insurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Acknowledgement from dealership that they caused my car problem and I would like for my vehicle to be inspected by someone else sndand for Allen Samuels to pay for meTook my car in to have recalled alternator replaced and for oil pressure switch to be replaced as wellReceived car back with floor boards wet and miles unaccounted forIt flooded at least two days in a row so I think someone drove my car and without my permission into waterThey said they was no leak so they don't know how it happenedWindows were fogged from inside anf seats were dry
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
No, what you are stating is not trueYou attempted to charge me the second time I brought my vehicle in, why?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
We don't feel that this is our fault and we should be compensated for all and any out of pocket expenses We feel that the 1st invoice should be paid for by Allen Samuel's Dodge and the parts that were stolen off the truck including all labor should be paid for by the dealership If things would have happened as promised we would not be in this mess which are the vehicle returned to us on the date as promised which was that *** before the dealership was broken into and, If the truck was indeed inside the dealership's service garage as promised that *** which turned out to not be the truth our truck would have been safe We have lost time out from work due to these series of events pertaining to this situation and my *** has been so stressed out trying to manage with vehicle and four children she is breaking out in hives and it's causing emotional distress
Regards,*** ***

We warranty any of our repairs months 12,milesThis vehicle is out of warrantyNo further action will be done on our behalf

We do not know how water penetrated the vehicle but we have extracted the water and water tested the vehicle for leaks and we found none. We drove the vehicle less than miles. The technician drove from the dealership to *** *** *** made a utirn and returned to the dealership.
We have no idea about anu other miles put on the vehicle. Customer will be called this afternoon to pick up vehicle

We warranty any of our repairs months 12,miles. This vehicle is out of warrantyNo further action will be done on our behalf

I'm not going to go back and forthAll I know is that I took my car in for alternator recall and oil pressure switch but I came out with floor boards wet, windows fogged from inside, and miles added to my vehicleI picked car up this afternoon and one part of floor was still wetThey said they have no idea why car was had liquids on floor. My vehicle was driven further than it should have been and someone drove it through waterSomeone at the dealershipI will be taking further action. Betterdrsinessureau:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,

We stand behind our repairs for 12 monhs 12,000 miles which ever occurs first.  This request is outside the warranty period. We will not pay for any repairs done elsewhere.  This is our company policy and Chryslers policy.  Warranty was good at any Chrysler dealership accross the nation, customer elected to take it to an independant ([redacted]) so he/she will be responsible for the repairs not Allen Samuels Dodge.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
 
 Sent: Monday, [redacted], 2014 11:40 AM To: [redacted] Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted]   I accept their offer. Thank you and everyone else involved with this complaint, I really appreciate your punctuality and outstanding professionalism.

Sent: Thursday, [redacted] 20, 2014 10:57 AM
To: [redacted]
Subject: RE: Dispute number [redacted]
 
 
Good morning, this is the first that I have heard of the unfortunate events that have happened to you.  I have no problem with your request to supply you with the parts that you...

need.  I can get the radiator cap and sprayer no problem, please tell me exactly where the rocker panel is located so that I can get you the right one.  Pictures would be great if you could supply them to me.  Please only deal with me on this situation, again I apologize for the bad service that you have experienced and please allow me to make this situation right.
 
 
 
[redacted]

[redacted],  I am sorry that you feel mislead in regards to your purchase. The vehicle was represented correctly to you as a "Sport" model. On the purchase order that you sent as an attachment it states that the vehicle that you purchased is a sport model.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Regards,
The issue at hand is a matter of misdiagnosis and
unnecessary repairs, not a warranty.  Even if it were warranty related,
Allen Samuels tried to charge me another $125.00 diagnostic fee the second time
I took the vehicle in, less than a week later, until I fought them enough to have it brought back to be
looked at again at no charge. They are claiming to stand behind a warranty, but
why was I told it would cost me another diagnostic fee of $125.00 to have it
looked at a second time if it was something that should have been covered? How
many trips and diagnostic fees would it take for them to actually solve the
problem? I think that two chances and $1,100.00 were enough and at that point,
I had spent all of the money and time I had. It has taken me over a year to
determine with certainty what the root issue with my initial coolant leak was,
and that the repairs Allen Samuels did were unnecessary repairs that were unrelated
to the coolant loss I brought my truck in for. I have attached the service
reports from the shop that did the other repairs (West End Auto), as well as
the Allen Samuels service report. There were 3,953 miles put on the truck from
the time I picked my truck up from Allen Samuels (124,157) to the time it totally failed from coolant leaking into the cylinders through a blown head gasket (128,110). After that
was replaced, no more coolant was lost, problem solved.