AutoNation Chrysler Dodge Jeep Ram North Fort Worth

Mr. [redacted] brought his vehicle in for overheating at highway speeds. The technician test drove the vehicle for 15 miles on the highway and could not duplicate the concern. The check engine light was on for a mis-fire code in which Mr. [redacted] declined the tune-up.  There was also a coolant...

temperature sensor circuit high code, we replaced the coolant sensor and repaired the connector per Mr. [redacted]'s request.  The coolant was full, all fans were operating as designed and we could not find an issue of overheating at this time.Mr. [redacted] stated that the vehicle started overheating coming from Denton two days after he picked up the vehicle from our shop.  Mr. [redacted] continued to drive the vehicle from Denton while it was overheating rather that having the vehicle towed in.  Driving the vehicle such distance while it was overheating is what has caused the engine damage.  The engine reached such a high temperature that we are unable to identify what failed. 
The vehicle has well over 120k miles on it, and we have no record of the vehicle having been serviced at our location.  Unfortunately, the damage to the engine was caused by continuing to drive the vehicle while it was overheating.Revdex.com[redacted] 
[redacted] [redacted]
[redacted]  **  [redacted]
 
 
Dear [redacted]
As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 9/9/2015 10:29:23 PM by [redacted] and assigned complaint ID [redacted]
Your customer has rejected the business' response.  For your convenience, a copy of the customer's response is below.  To expedite this matter, please respond back to the Revdex.com within 8 days of receiving this notice.
In the Revdex.com's experience, the following tips often help foster trust in a business:
     *         Acknowledge customer concerns
     *         State the facts as you see them and avoid emotion
     *         Explain the actions you have taken to resolve concerns      
Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer.  By submitting your response, you are representing that it is a truthful account of your experience with this customer.  The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language.
If you have any questions, please contact us at [redacted] between 9:00 a.m. and 4 p.m. or by email at [redacted]
Regards,
[redacted]
Dispute Resolution, Ad Review
[redacted] [redacted]
MESSAGE:We took the dodge. Charger to Allen Samuels because it was over heating on the highway they said they drive it over 15 miles and found nothing wrong if they drove 15 miles why does my invoice say only six miles they drove and it matched when I picked. It up we drive the car two days later about 15 to 18 miles and it was doing same thing so we pulled over let sit cool all the way down called [redacted] three Times. And left messages called service manager couple times left messages so we let cool down for two hours because. No one would. Call us back we drove it back to Allen Samuels. And they did nothing to help I got invoice attached and where u can see miles we would appreciate apron response either refund money or fix the car like u said u did they say motor blown now and it running fine around. Until u get on highway. For the reason we took to y'all in the first place

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
I feel that your company should do something for the amount
of stress you put me thru as well as for the number of threats made to me. I
did not drive the car with ease because of the number and types of threats made
to me. Making me aware of what was happening would have been a blessing not
telling me that you will have me arrest for burglary of a vehicle or picking up
the car from under me and if I did not return the car they will make it to where
I have to pay it al upfront. This is not the way to conduct business and I feel
that I need to be compensated in some way. Not to mention that I have had the
car since October and I still do not have tags nor my license plates and all
your company tell me is that they are coming. I have bought many a vehicle and
it normally take 2 weeks not 2 months. I am not saying that your company is completely
at fault just the few members that made the mistake and did not correct the problem
until 42 days later and the way they made verbal threats to me. I also spoke to
GM Financial and it was not until September 23rd that they had received
documents from your company and told me that I should get my 1st
invoice in 2 to 3 weeks falling well after the 1st due date of December
5th? GM told me not there fault that it was because your company did
not send them anything until last minute. So I had to go above to find out what
my account number is and how to pay it, I text your finance director multiple time
to ask for this information to pay and no one ever responded I have all the
text to show if you would like me to attach some screen shots. This entire endeavor
has been horrible I have never had to deal with this at Park Place. I only ask
that your correct the mistakes that your company staff did. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The dealer can repeat the same statement over and over again - it doesn't make their practices right or their earlier ad any less misleading. They tried to tell me after the fact that they would remove all add ins and sell vehicle for what it was previously listed at, but my request was whether or not they would sell the pictured vehicle for the listed price. Apparently they think by saying they have tried to reach a resolution that this absolves them, but it doesn't. Allen Samuels dealerships track back to a single corporate ownership, so saying they have no control over what happens at the Loop 820 location doesn't ring true either. The fact remains that they listed a vehicle at a sticker price that was no longer valid and matched with detailed pictures of that vehicle with modifications. Even allowing for the add ins the pricing differential as explained to me via their emails does not add up.
Regards,
[redacted]

First off, I would like to apologize for the issues and problems you are having getting your vehicle repaired to your satisfaction. Unfortunately the repair facility repairs only what is authorized by the vehicle owner, or other party paying for the repairs to the vehicle. Which I...

believe in your case is an Insurance company. The repair facility does not determine or make the final decision what is to be repaired, or replaced to any given vehicle. The repair facility can only offer opinions about repairs and fixing the vehicle. Insurance companies want a visual proof, and explanation of what and how something was damaged in any particular case caused by that particular collision. Your particular case, the repair facility notified the Insurance company of additional damages. The Insurance company returned and re-inspected, at that time they made the decision not to cover the damages due to the fact the facility and Insurance field rep could not relate it to the original collision. Again I apologize for any inconvenience.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Yes I drove home that only 15 miles from yal but in your first response u your self said yall drove more then 15 miles if that was the case why on the invoice was it only six miles driven so for there u lied to me to the Revdex.com there prove there u did not do what u said u did u drove car for. Six miles if u would have drove more then. That u would have figured the problem out so I think you should refund the money. And stop lieing about what yall did and didnt do the prove is on your invoice that I shown. Before 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They have not heard from me, because they will not return phone calls for messages left.
Regards,
[redacted]

Unfortunately we cannot refund Mr. [redacted] his first payment.  We did not take the vehicle back from Mr. [redacted], we simply contacted him to make him aware of the situation with the vehicle.     [redacted] Allen Samuels [redacted]

Mileage
out on repair orders are not always accurate. The technician has to change that when he enters
his final report.  The facts are the code for the temp sensor never returned (so
that issue was repaired), the car never overheated on us and the customer
drove the car home without overheating. The car overheated on the customer two
days later after driving over 20 miles.   We are not trying to mislead the
customer in anyway, we never duplicated the condition and only repaired the
issue that we could duplicate at that time (temp sensor shorted).  We did not
repair anything that wasn’t needed. The temp sensor controls cooling fan
actuation and speed, it had to be fixed first.

Complaint: [redacted]
I am rejecting this response because: Chase Bank has not received the check as of yet.
Regards,
[redacted]

Mr. [redacted] has made no attempt to contact General Management at the dealership.  Mr. [redacted] can contact me directly at [redacted] and set up an appointment to come to the dealership and review his issue.  I can also be reached via email at [redacted] to set up an...

appointment. I will look forward to contact from Mr. [redacted] to attempt to resolve his issue. [redacted]
General ManagerAutonation CDJR North Fort Worth

We have attempted several times to communicate with Mr. [redacted], and have been unable to reach a resolution.  We have made note of Mr. [redacted] concerns and adjusted the price of the vehicle on our website.  At this point, we don't feel that there is anything else to address.

Complaint: [redacted]
I am rejecting this response because: Check was received at Chase Bank but it was $101.93 short that I had to pay out of my pocket.
Regards,
[redacted]