Autonation Chrysler Dodge Jeep Ram

Yes we will do a follow up call this week to make sure the new transmission is working fine.  Mr. [redacted] received a new transmission as requested and it was done in a timely manner as well. He initially said he wanted the dealer to honor his lifetime powertrain warranty. The warranty he was...

speaking of was the warranty he had with Chrysler. That warranty has to follow a process before it is fully administered and replacements can be done. As a Chrysler dealer we understand that process and we know what happens when you try to take short cuts to get approvals. We were able to get the approval and satisfy Mr. [redacted]'s demands.

Dear Revdex.com,   We did take 2000 Dodge Dakota into our service department for Mr. [redacted] approximately 6 months ago. At that time the truck was running very rough and the diagnostic revealed the engine block was warped. We did work on the truck 6 months prior and replace cooling system...

components and those repairs were never questioned and still hold as repaired currently. The warping is a direct cause of over-heating and not previous repairs.   We offered him options to replace/repair engine, new motor, remanufactured motor, and a used motor. He declined those repairs and left the truck on our lot for the last 6 months.   We have offered to refund all money spent with AutoNation including the cooling repairs. We also will put the engine back in the condition that it came to us, it had to be torn down for diagnosis.   The total amount offer to refund is the original $1,400 and then waive the current bill of approximately $2,000.   This offer makes him whole from any money ever spent with AutoNation. We also will be giving him back his truck in the condition he gave it to us as the wrapping of the engine was not reflective of anything we have done.   Thanks,   [redacted]
General Manager

I contacted Mr. [redacted] and he went over what had happened when he was contacted by phone and when he was here in person. I listened to the phone calls between the Service Advisor and Mr. [redacted] as well as ask the Advisor to tell me what went on. I came to the conclusion like many times we don't...

communicate well and in this case, we didn't.  I told Mr. [redacted] that we would be sending him a check for the full amount and I apologized to him for inconvenience caused him by our lack of communication. Mr. [redacted]'s desired resolution has been honored.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10772887, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
First I do not appreciate [redacted] trying to assassinate  my character. I was not strolling for a slip up on his business behalf. Second I use a short version of my name and the incorrect number because when you do go on the internet and give your correct number they continue to call and call. If my offer was so darn crazy why would his employee tell me in writing that the deal is workable. Also in regards  to what his company would lose or what they paid for is not my concern. I presented a offer that does not mean they are required to take it. But of course he is trying to dismiss his business shady antics. If it was so crazy I should not have been lead to believe that the deal was workable and my time wasted. Second, I provided the information that I work for a finance company so what does my company discount on new cars have to do with this issue. I did not come to buy the car on my company behalf but a personal purchase. This dealership misleads the customers and try to do anything to get a sale. Do I need to publish the emails on social media and to the public and see if the public will agree that I was mislead. His response is all he say she say. I have hard proof so I am not understanding his response. Is this how this deanship does business and just dismiss their customers. I have had a issue with this same dealership before so this is not their first time screwing me over. I went into the dealership in 2013 and I made it clear that I was not going to purchase a unit just wanted to start looking and was wondering about what range apr I would get. The salesmen asked me to fill out a application. I said no cause I don't want to apply for a car and didn't want my credit ran. In front of 2 witness he said oh no its a soft pull. This was before I worked for finance company so I did not know any better. A week later I get a notification from my credit that it was a hard pull. I call tot eh dealership mad and anger that I was lied to and nothing was done. I will not let this second time go unfixed.

Mr. [redacted] did not purchased his 2016 Jeep from a AutoNation or another new car or Jeep dealership but rather from a used vehicle dealership. This does not impact the warranty provided by the manufacturer. When presented to us we inspected the vehicle and found...

no apparent problem other than a lack of oil. This  indicated a failure to monitor oil level through normal checking with the dip stick. Mr. [redacted] complained of excessive oil usage and we performed industry standard  oil consumption tests multiple times finding no problems or excessive consumption. Had we found a problem the dealership would have bore no liability and would have frankly profited from the additional mechanical repair work. It is unfortunate he is unhappy with the vehicle but a dealership would bear no liability to repurchase this vehicle. That said we would be delighted, if Mr. [redacted] feels as though this vehicle is not going to be a vehicle he can trust to meet his daily transportation needs, to assist him in trading into a different vehicle.

Mr. [redacted] has been refunded $100.00. He stated he would dismiss the complaint. The Independent repair facilities diagnosis turned out to be the same as ours resulting in a component failure that was not covered by the extended warranty.

We clearly failed to communicate to Mr. [redacted] effectively. The original vehicle - white with a white top - was located at our store in Spring Texas - this unit was sold before prior to a deal being agreed upon. In an attempt to secure another vehicle we found the perfect match...

locally and let Mr [redacted] know we were going to pick the unit up and would let him know when we arrived back at the dealership which should be around noon. We would then prepare the vehicle for delivery and finish up the deal and the delivery. Unfortunately when our team member arrived to pick the vehicle up it was not white with a white top as shown on the internet with the dealerships stock photo but the unit had a black top. As a result we did not pick the vehicle up as it was not what the customer wanted. Mr. [redacted] shared with our management team he felt we should have picked this unit up and "absorbed" the  cost of the top or found a more expensive one and sold it to him at the same cost. While we certainly wish we could have found the proper color combination for this customer that is not always possible. Not being able to find a vehicle color combination at a prie point a customer wants is not bait and switch. The cust5omer knew from the out set we did not have the vehicle in stock at our store and it was a locate.

I am rejecting this response because:I was told the Jeep was covered from bumper to bumper at the time of purchase.  Nothing was said about not covering rodent  damage at that time.  They are lying about the charges.  The jeep sat in the lot for 45 minutes before they brought me the bill.  It did not take one and one half hours like the rep said it would.  They will not be honest, and that's too bad.  I will wait for the class action suit against Jeep and collect my money then.  They are just giving themselves a bad name.  I will tell anyone who will listen to me about my experience with Autonation.

We very much would like to sell Mr. [redacted] a new Jeep Wrangler. As I read the complaint to the Revdex.com and everything he has posted on social media I am confused why the real problem with the car deal hasn't been addressed?The first problem at hand was Allen Samuels CDJR sold out to AutoNation and the...

take over did not happen until February 1st, 2016. AutoNation scrambled to change the name on the websites and to try to fix pricing on as many vehicles as they could. They bought 8 stores so you can imagine how many websites had to be changed. The vehicle Mr. [redacted] saw would catch any veteran or rookie Jeep buyers attention. The vehicle had been lifted, larger tires and aftermarket wheels, and additional equipment that anybody looking for a Jeep would recognize as not standard equipment. We actually had 7 vehicles like this on our website that the pricing tool had not shown the dealer adds that were placed on the vehicle. AutoNation was working with one of our providers Home Net to try and fix the pricing. So what we had was a$29,000 Jeep with $17,000 worth of dealer adds on it that appeared priced as a standard Jeep. I know anybody would of thought what a great deal or somethings wrong that Jeep has to be at least $50k. So when the salesman told Mr. [redacted] that the vehicle had adds on it and it was not yet showing on the website, he ask what he wanted to pay for it and Mr. [redacted] showed him the jeep on his phone and said this is what I want to pay. The missing link to the whole complaint and all the social media blogs is that Mr. [redacted] never mentioned what went south on the car deal! He has a trade in that we originally appraised at around 14-15k. His pay off is around 7k. So he wanted the Jeep and a check cut back to him for approximately $9,000. It is against the law for a dealer to cut a check back to a customer from loan proceeds however if you have equity in a vehicle your trading you have the right touse that equity any way you like. So fast forward we tell Mr. [redacted] that by him using his trade, which by the way we have now upped the value to 17k, he could buy the vehicle for approximately $36k and change. He did not want to do that. So we then took the vehicle that listed with all adds for around $46k and discounted it where we were taking a loss to $42k plus tax.  This way his trade would be paid off, he could get a check back for part of his equity, and take home the Jeep.We just could not get past the honest mistake on the websites where the new owners were trying to fix it to the point they took the pricing down till it could be fixed. And to this day not all of our sites are correct yet. It is a timely process and a total of 3 companies to put one car on the net and to price it utilizing your DMS and you photos as well as the the pricing tool company. We very much understand the pricing was wrong but we do know the consumer identified that as well. We took an additional $3,000 off the top and gave an additional $2,000 plus for the trade just to try and make this work.  It all came down to the $9,000 check back that is not mentioned anywhere.The manager on duty recognized Mr. [redacted] was a public servant and wanted to do all he could do to make this work. The additional money for the trade as well as the discount off the top was his efforts to try and make this happen. We will still honor the trade pricing and the discount of the top if Mr. [redacted] wants to move forward. Ther was never an attempt to deceive someone with pricing. It was so mis-priced onthe site as it was identified almost immediately once seen. Mistakes do happen and we understand that the general public does not care and they want you to pay. This was clearly a mistake and the consumers that saw it knew it.

I have spoken with Mr. [redacted] regarding the customer service issues and back ordered Jeep parts. I have reached out to my FCA area manager to assist with options for a repair and or replacement vehicle due to the length of time waiting for the replacement part.

Mr.  [redacted] I am very sorry for your experience while in our store. I did make it a point to speak with the many people involved in trying to put a car deal togetherfor you.  I also looked at the different write ups that were done and also the individual interest rate change that took place. I viewed each document so that I could better understand what we were actually trying to do.  What I initially found was that we had 7 vehicles miss-priced on the internet that caused a lot of issues for everyone involved.  It is a shame that we could not earn your business but the mistakes due to the change of ownership and advertising clearlyhindered that. The vehicle has SOLD but had the correction been don't like it was 4 days ago we at least would of lived up to your expectations. We have notified our Corporate IT department that the pricing according to you has gone wrong again., 29K - 46K -32K.  I do not pretend to know what has taken place with the pricing tool of our system but I can assure you NONE OF THIS was in any way done deliberately to mislead or entice someone to buy.

Good Morning,I would like to address Ms. [redacted] complaint about an attempted purchase with our Auto Group. I was ask to investigate the complaint and aquire the facts that led to the complaint.What I see is Ms. [redacted] contacted us via email to our Internet department. She was inquiring about a...

Pre-owned Mercedes Benz that we had advertised for the $17,000.00 range. Our internet representative ask her to come in and speak with a manager. The reason for this is we do not accept offers over the Internet or phone due to circumstances that may become surprises later. When Ms. [redacted] refused to do that she told the Internet rep that she did not want to waiste his time or hers by coming in. The Internet rep immediately identified this as a problem. He had a customer that was trying to get someone to say yes to an offer of $8,000 for a $17,000 vehicle. Trying to see what the customer was thinking he did see the possibility of Ms. [redacted] getting a great deal with $8,000 down on the $17,000 vehicle. He responded that it "sounded like a workable deal" and what time could she come in to speak with one of the Used Car managers. Ms. [redacted] did come in to see a manager and the manager explained to her that he owned that vehicle for a lot more than her less than 50% offer of a vehicle advertised for $17,000.00. Ms. [redacted] continued to attempt to shop on line after that using abbreviated names and we actually got two different phone numbers sent to us. One number was not her number and the other was. This was all entered in the on line inquiry form. The Internet director finally figured out which phone number worked and did call her.It still puzzle's us how someone would think they could buy a car for less than half of the asking retail price. I can honestly say in all my years in the Auto Industry I have never heard of such a thing. I continued to investigate and noticed other inquiries by a Shee Mac on a Jeep Wrangler we had. Now I just wasn't understanding what was going on. I did find out that Ms. [redacted] worked for one of the lending institutions we use on Friday morning the 21st. This made this complaint even more troubling to us. We have an employee of a company thatmany of our stores partner with in the auto industry finance area, that would think a dealer would take a $8,000.00 to $9,000 loss to sell them a car. Certainly an experienced person in the auto loan industry wouldn't think we would own a car for $9,000 less than asking price,especially a used vehicle that is advertised lower than auction data pricing.We have sold many vehicle to customers that work with Ms. [redacted]'s parent company. We give them a set discount on new vehicle's and additional savings on pre-owned vehicles. I can honestly say there was no attempt to misrepresent our intentions here.With a ridiculously low offer on a vehicle we own at almost double that offer price, we could only invite her in and get her in front of a manager so he could explain to her that her $8,000 offer would certainly work toward a down payment and help with her financing on a vehicle that she would receive additional savings on because of the company she works with. Again our internet rep's are not allowed to accept offers over the Internet or phone for this very reason. At no time did we say yes, we will sell that vehicle to you for $8,000. Nor did we even furnish the cost of taxes and fees that would be in addition to the price of the vehicle at an agreed number. Honestly we had no ideawhat we were dealing with. Was this a set up to see if some one would go for it. Was it some kind of joke offering a dealer less than 50%of what the dealer possibly had in the vehicle? It may of been that someone that knew nothing about the car business advised Ms. [redacted]that a dealer would own a vehicle that they were advertising for $17,000 plus, really owned it for $9,000 less?The Internet rep never wanted to insult or appear to be condasending toward Ms. [redacted] and say your offer is ridiculous or does not makesense. Instead he let her know it sounded like something could be done. We certainly never advertised the vehicle for $8,000 to $9,000and then when she arrived the price was a different price. Many customers over the years have written or called and said, example: "Is itridiculous for us to think we can buy that $50,000 truck for $30K, or get $20,000 off? When we get a call like that we immediately go into an educating mode to try to explain how discounts and incentives work. In closing we are governed in our advertising on line or in publications by the State. The prices we advertise must be the price that a customer in any of the 50 States can buy it for. That is "Full Transparrentcy". Our managers will entertain any reasonable offer towards the selling price of any vehicle we have on our lots, New or Used. We certainly would love to have Ms. [redacted] as a customer and give her additional saving that all of her company' employees receive when shopping withus. It is never our intention to upset a customer or make them feel like we don't respect theirabilities or intentions.

I am looking into her complaint and pulling service files. I will follow up with the customer after I find the FACTS.

The cylinder head gasket repair is a covered repair under the Extended Warranty plan purchased elsewhere by Mrs. [redacted]. Our Chrysler factory trained technician removed and inspected the cylinder head for damage. During the installation process of the cylinder...

head, threads pulled out of the engine block on the final torque procedure. The failure of the threads in the block was not caused by the technician. The proper repair procedure was followed, cleaning and inspecting the engine block and bolt threads prior to the cylinder head torque procedure. Replacing the engine block is the proper repair. The failure of the cylinder block threads is unfortunate. It was an unforeseen failure not caused by  negligence.

I understand your concerns, unfortunately Jeep is unable to seal the bottom of the vehicle to guarantee rodents are not able to gain access to components. The manufactures warranty covers defects in parts and or workmanship. Rodent damage is not included in the manufactures warranty. The repair...

estimate and charges have been reviewed, the total price included diagnosis repairs of the effected circuit and an inspection of the electrical harnesses for additional damage. The repairs were not overcharged.

Review: I have the AutoNation Vehicle Protection Plan Warranty that covers my vehicle. The warranty states that the sunroof is covered however the representative that I met with said that the part of my sunroof motor that is not working is not covered therefore it would cost me $1400 to repair. We have only had this vehicle for 6 months and the motor already went out. We had it diagnosed elsewhere and they said that the entire motor is broken and called the warranty company and IT IS covered. The warranty is now covering it but I had to pay a $100 deductible to AutoNation Chrysler Dodge Jeep Ram to have my car diagnosed and have them tell me it is not covered. I am now paying the $200 deductible for having it fixed at a third party shop but luckily it is at least being covered because they had honest mechanics and reps.Desired Settlement: I would like a refund of my deductible since they provided an improper diagnosis to try to get more money and did not fix the vehicle.

Business

Response:

Mr. [redacted] has been refunded $100.00. He stated he would dismiss the complaint. The Independent repair facilities diagnosis turned out to be the same as ours resulting in a component failure that was not covered by the extended warranty.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: On 2/1/2014 my husband and I were called by the dealership and told we were approved for a truck that was for $241.00 a month and $5,500 down, we went and signed the papers, while we were signing the papers the sales manager told us "Good news the truck comes with a two year warranty and road side assistance. Two weeks later we get a call from the finance company going over the information, the finance company stated the payments were $333 a month, I said no then looked over the contract and then agreed for the payments but noticed that the warranty was additional $3,000 dollars and was optional. I then called the finance company , The finance company said there is no warranty on their end that I would have to go thru the dealership and they would be the one to refund. I went signed the cancelation for warranty, the bank paid the dealership paid the truck$10,892 leaving a $2,500 left for the truck to be paid off in full, when I signed the cancelation for warranty we paid the $2,500 and explained I will not pay the additional $3,000 down due to they have been paid in full and they would owe us $3,000 for refund from warranty, I have a recorded conversation of them apologizing about the warranty and I have told them several times I was not going to pay due to they owe for warranty, I canceled my bank account , The sales manager [redacted] said it was illegal to write a check from a closed account. I said my account was open when I wrote the check and only canceled it because they are in the wrong. The dealership keeps calling mine and my husbands work, the truck has been paid in full and Its bad enough that they messed up are payments, we could have had monthly payments of $241. as to $333. If they would have been truthful and did the contract the right way. The finance worker from the dealership said she was going to try and buy the truck back from the bank and then re do he contract but they can choose to cancel that in 10 days if they would like, I said leave it the way it is reimburse yourselfDesired Settlement: Stop calling us and harassing us, they owe for $3,000 for warranty and we owe $3,000 down payment we are even next time be honest with the customers so this does not happen again

Business

Response:

I am currently looking into her allegations. I will follow up with her.

Business

Response:

This customer in unreasonable and not stating the facts. The 3k warranty is NOT owed to her. It is paid to the lender and has already been cancelled and submitted.

Review: Ground squirrels chewed through the wire to my horn in my Jeep Patriot and I took it into the dealer to have it repaired. They said it was not covered under the warranty that the dealer said at the time of purchase was covered bumper to bumper for 3 years or 30,000 miles. I was there and needed the horn fixed so I paid them to fix it. They overcharged me. The man said it would take one and one half hours to fix. I observed the Jeep sitting on the lot for the last 45 minutes before they brought me the bill. They cheated me on my trade-in and sold me a jeep with a scratch on the hood, which I buffed out after purchase. Are all car dealers crooks? I had a GMC Sierra pickup for 17 years with no rodent problem. I believe Jeep has a design problem. I checked the internet for rodent problems in cars and was astounded to find this to be a common problem in some cars. I contacted Chrysler Corp. but have not heard anything from them. Maybe they are too busy dodging angry customers!Desired Settlement: I would like Jeep to change their design to be rodent proof so no one else has to have rodent problems with their cars, after all it is a might Jeep, right! And give me back my money!!

Business

Response:

I understand your concerns, unfortunately Jeep is unable to seal the bottom of the vehicle to guarantee rodents are not able to gain access to components. The manufactures warranty covers defects in parts and or workmanship. Rodent damage is not included in the manufactures warranty. The repair estimate and charges have been reviewed, the total price included diagnosis repairs of the effected circuit and an inspection of the electrical harnesses for additional damage. The repairs were not overcharged.

Consumer

Response:

I am rejecting this response because:I was told the Jeep was covered from bumper to bumper at the time of purchase. Nothing was said about not covering rodent damage at that time. They are lying about the charges. The jeep sat in the lot for 45 minutes before they brought me the bill. It did not take one and one half hours like the rep said it would. They will not be honest, and that's too bad. I will wait for the class action suit against Jeep and collect my money then. They are just giving themselves a bad name. I will tell anyone who will listen to me about my experience with Autonation.

Review: On 7/26/14 I purchased a 2009 Dodge Journey with the $3,500 Max Warranty at Autonation Dodge Chrysler Dodge Jeep RamRoseville, Ca. The car has had a multitude of problems including stalling while in motion, making a loud noise in the f[redacted]t end when going over bumps, etc.The car has been in repairs for 53 out of 110 days. I have requested help a multitude of times from Dodge Roseville, Dodge Auburn, and Dodge Customer CareCenter and have been given the run around daily. I have now been told to come and pick up the car that the repairs cannot be done. This has put me under acomplete hardship. I have also emailed [redacted] in charge of District 5 Autonation Stores and have not had a response. I am in need of a resolution.Desired Settlement: To get a full refund on vehicle or receive a full credit towards a purchase of a new vehicle.

Business

Response:

I am looking into her complaint and pulling service files. I will follow up with the customer after I find the FACTS.

Business

Response:

Repair order # [redacted] dated 9/12/14.The vehicle was driven 162miles by one of our Chrysler Master Technicians. During this road test we were unable to verify a problem with the vehicle stalling. In addition to driving the vehicle our technician checked the vehicle several days while idling in the shop.

Review: I ordered a Dodge Ram truck which had to be special ordered from the factory due to the configuration I wanted was not available on their lot. It was to take 6-8 weeks to have the truck build and shipped to the dealership. When the truck arrived, they tried to charge me an additional $500 more than the agree upon price prior to ordering the truck. The agreed upon prior was not only verbal but also in writing, via email, that was approved and confirmed by their Internet Manager, [redacted].Desired Settlement: Honor their quoted price they gave me via email